Power Home Remodeling Group

Dear [redacted],Thank you for reaching back out to us.  I apologize for the damage and that the issue has taken so long to resolve.  Our records indicate we left a few voicemails for you towards the end of September.  A Warranty Service Agent will contact you immediately to get this...

resolved.Respectfully, Eamon L[redacted]Warranty Service DirectorPower Home Remodeling O: [redacted]

Dear [redacted],
 
Thank you for taking the time
to provide us feedback on your recent remodeling experience.  I have reviewed your complaint and personally
looked into the matter.  I apologize for
any confusion or miscommunication concerning the method of payment on you
project.
 
The Home Projects [redacted] Credit
Card Account Application you signed on 3/9/15 indicates that you agree to and
acknowledge the terms of the Credit Card Agreement.  Power HRG pays the lender a premium fee in
exchange for a discounted interest rate. 
This type of program would not be available with a private loan.  Additionally, banks offering private loans
may charge an origination fee between 1 and 5 percent of the loan amount.  If you wish to convert to a private loan, you
will need to contact your bank directly, as Power HRG does not offer this
option.  Maintaining your minimum monthly
payments on your [redacted] Credit Card should prevent negative reporting on your
credit report.
 
Please keep in mind you have
a lifetime transferable warranty.  If you
would like me to schedule a Field Service Manager to inspect the windows for
their energy efficiency, please contact me directly, via the information noted
below.
 
Respectfully,
 
Eamon
L[redacted]
Director
of Warranty Service
PHONE:
###-###-####
FAX:
###-###-####
WEB:
http://www.powerhrg.com

Re: Termination of Sales
Agreement
Dear **. & [redacted]
This letter shall acknowledge our mutual
agreement to cancel and terminate the contract agreement between us dated 9/17/14;
without further recourse by either party.
I apologize for the negative experience you
had during the cancellation process. 
I would like to thank you for considering
Power Home Remodeling Group for you remodeling project.  Please keep us in mind should you require our
services in the future.
Sincerely,
Eamon
L[redacted]
Director
of Warranty Service
PHONE:
###-###-####
FAX:
###-###-####
WEB:
http://www.powerhrg.com 
 
Power Home
Remodeling Group

Dear
[redacted],
 
I
understand how frustrating this must be for you.  I apologize for any miscommunication that may
have lead to the credit inquiry.  Power
does not require the signed letter, the credit reporting agency does.  We are required to submit your letter, along
with a letter from us, in order for the inquiry to be removed permanently. 
 
Once
again, we apologize that this happened in the first place and I’m sorry for the
length of time it has taken to get this resolved. 
Please contact me directly if you have any further issues or questions.
 
 
Respectfully,
 
 
Eamon
L[redacted]
Director of Warranty ServicePHONE: ###-###-####FAX: ###-###-####WEB: http://www.powerhrg.comPower Home Remodeling Group

Dear [redacted],
Thank you
for taking the time to contact us regarding your experience.  I would like to apologize for the
inconvenience we caused you.  I’m sorry
if any of our representatives were inappropriate or rude during the telephone
conversation that took place on 4/30/15.
I
understand how difficult it is to organize your busy schedule to be available
for an estimate on a home improvement project. 
Among the things that we require to provide an estimate are that all the
homeowners, decision makers, and involved parties are present to get the
information.  It is not to force a sale,
like the case may seem.  We do that to
put ourselves in the best position to earn your future business by ensuring
that we’ve done everything in our power to educate you on the industry, the
products, our company, and the investment that is involved.  Without speaking to everyone, we have no
opportunity to do that and only invite the chance of miscommunication or the
need to visit each home multiple times. 
We’ve been in business for over 22 years, and have found that our
customers, and potential customers, are happiest in the end when they’ve
received all the information they need before getting involved with a home
improvement project.  Because of that, it
has become one of our most important policies.
We would
be happy to set up a time for one of our Remolding Consultants to meet with you
and review the estimate.  Please contact
me via the information noted below so that we can schedule a date and time that
works for you.
Respectfully,
Eamon L[redacted]
Director of Warranty Service
###-###-####
Power Home Remodeling Group, Inc.
http://www.powerhrg.com

I scheduled an appointment for a free in home estimate on windows, they called an hour before my appointment to tell me they have no one available in my area and would like to call me back next time they were in my area. This appointment was scheduled a few days in advance. I have 15 windows and a slider door to be replaced, not a job they should want to pass up.

Dear Mr. [redacted]Thank you for taking the time to write about your experience.  We value input and feedback from homeowners like you.  I apologize if our interactions caused you and your family any undue stress or aggravation.  I have reviewed your complaint and personally looked into...

the matter.In instances where people give us their contact information, we touch base with them periodically to see if they would be interested in our products and services.  After a period of time, your information is entered into our automated dialer.  We did not realize we were calling you as often as you claim.  This is the first time I am learning about your dissatisfaction and will take the steps necessary to rectify the situation.  We will systematically address this issue as follows; flag your records in our database to prevent future calls from anyone in the company, remove the number from the predictive dialer, and post the number to our own internal DNC list, which prevents it from loading into the dialer system again.  Additionally, your home address has been added to our Do Not Knock list.  We will make a concentrated effort to avoid marketing in and around your neighborhood. Furthermore, you willfully provided us with your information, so at no time have you been contacted without authorization.  We apologize for the inconvenience and give assurance that we will do our best to make sure you will not hear from us again.  Hopefully this will help to absolve our company of any wrongdoing.  If there is anything else I can do to assist, please contact me directly via the information noted below.Respectfully,Eamon L[redacted]Director of Warranty ServicePHONE: ###-###-####FAX: ###-###-####WEB: http://www.powerhrg.com

Dear **. & [redacted]. [redacted],
 
I sincerely apologize for the
inconvenience and disappointment you experienced in dealing with our Finance
Division.  We have investigated the
matter and, as you know, there was a miscommunication regarding the method of
payment for your remodeling project. 
After speaking with your husband on several occasions, we eventually
reached an agreement and mutual understanding. 
 
Today, 4/9/14, we received
the documents with your signature and the correct dates.  Our Finance Division will send the documents
to the bank for processing.  Should you
need further clarification or have any questions in the future, please contact
me directly via the information noted below.
 
 
Respectfully,
 
 
 
[redacted]
Director of Warranty
Service
PHONE: ###-###-####
FAX: ###-###-####
WEB:
http://www.powerhrg.com 
 
Power Home Remodeling Group

Dear [redacted],
 
Thank you for taking the time
to write about your experience. I apologize if our interactions caused you any undue
stress or aggravation.  I have reviewed
your complaint and personally looked into the matter.
 
We apologize for the
inconvenience and give assurance that we will do our best to make sure you will
not hear from us again.  We will systematically
address this issue as follows; flag your records in our database to prevent
future calls from anyone in the company and add your property to our Do Not
Knock (DNK) list to prevent future marketing efforts in your neighborhood. 
 
Hopefully this will help to
absolve our company of any wrongdoing.  If there is anything else I can do
to assist, please contact me directly via the information noted below.
 
Regards,
 
Eamon L[redacted]
Director of Warranty Service
PHONE: ###-###-####
FAX: ###-###-####
WEB: http://www.powerhrg.com
Power Home Remodeling Group

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I wished the company representative who sent me the letter would have added that they're going to train their sales people better so they don't go around promising actions they can't deliver.
I'm no one to judge the way your company runs its business, but offering two different versions of your free estimate to potential customers doesn't seem to be the correct way to gain any trust from future clients.
The only reason I spent time talking to their sales people was because they came to my house unsolicited and offered me an estimate that afternoon.  Afterwards, the deal changed, someone on the phone wanted to collect too many details about my family and the time we're in the house.  The whole experience was really strange, stressful and I spent a lot of my time for nothing.
Thank you for your assistance.  I really appreciated it.
Best regards, 
[redacted]

Dear [redacted],
 
As you know, we spoke earlier
today and you refused my offer of a full refund for the purchase price of the
gutter guards.  I also offered to remove
the gutter guards that have been installed on your home for over a year.  Power HRG cannot reasonably be expected to
give a full refund as well as provide additional compensation for you to have
gutter guards installed by another company. 
Please reconsider our offer for a full refund of the gutter guards and
free removal.  I can be reached via the information
noted below. 
 
Respecfully,
 
Eamon
L[redacted]
Director
of Warranty Service
PHONE:
###-###-####
FAX:
###-###-####
WEB:
http://www.powerhrg.com
 
Power
Home Remodeling Group

I was approached (feels like the proper word should be "acosted") in my driveway one evening by two nicely dressed, attractive young men. After bantering back and forth and trying to kindly dismiss them, they continued on and on, and what must have been 45 minutes later (in an attempt to get them to leave) I resignedly agreed to an in-home estimate for the following day. They do not take "no" for an answer and are unusually (suspiciously) friendly and uncomfortably personal. Thankfully I cancelled the appointment before it could happen after considering their tactics and feeling like I had been played.
Thought I too had dodged the bullet that others had been trapped by but alas, in my mailbox today I receive a flyer from Power Home Remodeling Group entitled "Prescreen & Opt Out Notice". It states: "Thank you for your interest in purchasing exterior home remodeling products from Power Remodeling Group for your home at the above-referenced address." Ahem.....WE DID NOT EVEN RECEIVE AN ESTIMATE, and we cancelled our appointment to get an estimate (not sure how that could be construed as 'interest in purchasing'). The flyer goes on to state "We appreciate your business (um, we are not doing business of any sort with you) and want to inform you that you have been pre-approved for our no down payment option..." Pre-approved? Have you run a credit report on me somehow without my knowledge or consent? Wait....WHAT? Of course I immediately want to opt out of any unsolicited offer of credit or insurance from this company. So I call the number provided as the "opt out" number and the first thing the computerized messaging system asks me to do is to state my name and key in or say my complete social security number. Hmmmm.........DON'T THINK SO!!
Please beware of any information you provide to these "charming" young salesmen, even prior to receiving an estimate. They are extremely skilled at drawing you into conversations and are schooled in getting you to give them your personal (credit) information. After all they want to size you up to see how much they can get away with charging you.
I hope my experience will serve as a warning if you are considering using this company.

Dear
[redacted]
I
apologize for any miscommunication during the point of sale.  Most credit scores are not affected by
multiple inquiries from lenders within a short period of time. Typically, these
are treated as a single inquiry and will have little impact on your credit
scores. When you apply for credit, lenders ask or "inquire" for a
copy of your credit report from a credit bureau.
I
would be happy to help by having the credit inquiry permanently removed from
your report.  Please send a letter to my
attention with your full name, address, date of birth and social security
number.  The bureau requires this
information accompany our request to have the inquiry removed.
Please
contact me via the information noted below if you have any further questions or
concerns.
Respectfully,
Eamon
L[redacted]
Director
of Warranty Service
[redacted]
[redacted]
WEB:
http://www.powerhrg.com 
Power Home
Remodeling Group

PoweHrg did an excellent job installing my windows. However they don't listen to the customers. March 8,2018. I told the installers I wanted to keep my windows. They put them on their truck. I told the project manager that I wanted to keep my windows and all that come with it. He told the installers they said no one told them. My husband did. Early before they started the project. They returned the windows except for two of the transient windows and the tracking. I spoke to the project manager the next day. He gave me 2-3 excuses of why the windows were put back on the truck, why I did recover the tracking and that the windows were not not to be reused. That was non of his concern they are my my windows. I also spoke to the warranty manager about this issue to no avail. I will never do business with again nor will I recommend them to my friends and family. They do not listen to the customers. But they are determined to get your business.

the job was fantastic. The installers were respectable and professional,

Review: Calls and attempts to contact me and my wife are persistent (multiple times daily) even after requesting that they stop.

I made the mistake of giving this company my name and phone number and now they persistently contact me even after I have repeatedly requested that they do not. My wife unfortunately fell into the same trap. Multiple calls per day over several months have are made. They also had the bad sense to send a salesperson to my house to try and discuss their service with me.Desired Settlement: Honor my request to be left alone.

Business

Response:

Review: My complaint does involve a related health issue, in that I have become extremely frustrated over the fact that this company has been slow to duly respond to my past customer relationship issues and currently seems to further disrespect and disregard me completely. I have been writing to them, requesting a written resonse to my letter of June 19 and have not heard from them.Desired Settlement: Answer my letter addressing each issue contained in it and provide some reasonable compensation for their failure to provide proper post-installation remedial service and instructions, which consequently created additional expenses for me.

Business

Response:

Review: My wife and I had a salesman from Power Home Remodeling come to our house three weeks ago to survey our roof for any potential signs of wear that may suggest a new roof was needed. The salesman stayed at our home for over 3 hours showing us the Company's sales presentation, which included excellent ratings from the Revdex.com, etc. When the time came for the salesman to go up into my attic to survey any defects he spent about 15 minutes up there with his iPad. When he came down he sat in our living room and scrolled through the pictures of his findings with my wife and I looking over his shoulder. He noted some plywood may be in need of replacement, which wasn't surprising. Then he showed us a picture of a rafter with a crack about 3-4 ft long down the middle of it. This, he informed us, was from the heat of the attic cracking the wood fibers. He let us know it would be important to "sister" the rafter, because this type of problem continues to get worse over time until the rafter is completely useless. My wife and I didn't want to spend the exorbitant premium they priced for us for the new roof. But with the assurance from the salesman that we'd receive the utmost quality of workmanship, we agreed to the very, very high price. The night after the roof was installed, I got home from work and climbed into the attic to survey the work performed. There were no rafters "sistered" as he had explained. What's more, there didn't appear to be any rafter with the cracking he had shown us. I called the company and asked that a quality manager come review the work. They scheduled someone for a Saturday between 8-10. I got a call that day at 11 telling me they'd be there tomorrow at 10. The guy finally came, went into the attic, and told me he could see no cracked rafters. In fact, he noted that this was "very good wood, it lasts forever." After this, I'm pretty confident I was lied to by the salesman, who misrepresented what was needed. For the past two weeks, while I've been trying to convey the seriousness of a salesman misrepresenting himself to the Company, all they've done is tell me about the work they DID do and ask that I sign a "Completion Form." I'm not signing any form until a.) the work that was promised to my wife and I is performed, b.) the price is adjusted to reflect the work that actually was done. Overall, I am extremely dissatisfied with the service received.Desired Settlement: Based on other estimates received for the same work, which ranged from $5,000-$8,500, I would expect, based on my experience thus far, to pay no more than $9,500 for this work.

Business

Response:

Power's representative signed a contract with me on 5/6/15 to replace the soffits and capping on my property for a total of $3082.60. I gave them a deposit of $1550.00. They also gave me a price of $12,813.20 to replace the asbestos siding price good for 3 yrs. they sent another guy out on 5/6/15 to confirm the measurements. The first guy was off by 2" all the way around the property which increased the bill by $2600! I told him I would not agree to that. The first rep came back today and after apologizing and speaking with his boss informed me the increase had to happen. This is the worst case of bait and switch I have ever seen. Told him to cancel and refund my money.

Review: I received a phone call on 7/10/14 from Power Windows and Siding. The call was about interest in getting a free quote for window replacement. I informed the called that I was not interested and had requested in a previous phone call for my name and number to be removed from their call list. The caller then attempted to continue the conversation and tried to explain that their quote would give me an idea for the cost of replacement cost for windows. I stated again that I was not interested. Before I could finish that statement, the caller hung up on me.Desired Settlement: The business should have better training for their call staff

Business

Response: