Power Home Remodeling Group

Review: About a month ago a representative from power home remodeling came to my door in the middle of the night soliticing work. She was very rude and would not leave until I gave her my name and number. She also wanted to know if I am the only one on the deed so that if someone else was, I needed them as well. Now I must get 10 - 20 calls a day from them from various states. I have blacklisted their numbers. They send me a letter stating I have been prescreened for credit using my credit info when I never authorized that. The letter says if I want to opt out of this type of correspondannce, I should dial ###-###-####. When I dial the number it says yo opt out, I must supply my social security number. I believe this must be some sort of scam.

I want the 10 - 20 calls a day to stop.Desired Settlement: I want the 10 - 20 calls to stop. I also did not authorize a credit check. I have just signed up to do not call.

Business

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Review: Sales person provided two prices to install windows. One price was if a contract was signed immediately, the 2nd price was about 20% higher if the contract was signed at a later date. The sales person told me that if I signed the contract I would have 3 working days to cancel. The sales person provided me with a conciliation letter that I would need to sign and send to the company within the 3 day period. After one day I changed my mind, signed the cancellation document and sent it next day UPS with requirement of signature at a cost of $30 to myself. I was then contacted by the company telling me that they received the cancellation document and that they needed to send someone from their company to my home for me to sign another document that verified that they had received the document I already sent them.Desired Settlement: I would like Power Home Remodeling to honor my cancellation request and leave me alone. I don't want them sending any more people to my home, I want them to accept my cancellation request, and I want them to stop contacting me. It would be nice if they sent me a check for the $30 I had to spend to send them the cancellation request (because they do not accept email, phone, or verbal cancellations), but I will settle with them accepting cancellation and leaving me alone.

Business

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Review: I contracted with Power Remodeling Group to install insulation in the attic of my home- with this portion of their service I have no issue. As part of Power HRG's promotion, a smart-thermostat was installed by non-HVAC licensed personnel on 10 July 2014. These personnel made an incorrect assumption that the thermostat was compatible with my HVAC system wiring as it currently stands. This is an incorrect assumption, as my HVAC has been acting erratically since the installation. I have called the Power HRG service line numerous times, speaking with personnel at Power HRG now five times, and I am unsatisfied with their handling of this situation. I have been provided two options by Power HRG: 1) Fix the problem myself with the smart thermostat manufacturer, and 2) have the same non-HVAC licensed personnel re-install my old thermostat. I am concerned about damage to my system due to the erratic performance of my HVAC system since the installation on 10 July 2014. Due to the lack of acceptable outcome from Power HRG, I am looking at alternate avenues, including hiring an outside, properly licensed HVAC technician to repair my HVAC system so that it will function properly.Desired Settlement: An acceptable outcome to this issue would be to have Power HRG do one of the three following options: 1) provide an HVAC-licensed technician install either the common line required by the smart thermostat and conduct an inspection/diagnostic on my HVAC system to ensure no damage due to the faulty installation OR 2) to have Power HRG provide an HVAC-licensed technician re-install my old thermostat and conduct an inspection/diagnostic on my HVAC system to ensure no damage due to the faulty installation OR 3) fully reimburse me for the outside licensed HVAC technician, as by the time this issue is resolved I will need properly functioning air conditioning and I cannot wait for them to continue to drag their feet.

Business

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I am happy with the process up to this point. I like the fact that Power stands behind there work even after the sale. The warranty means alot to me.

Everyone was very professional, and their work ethic was way above average. I was a carpenter for 40years and I was very impressed with the workers.

HORRIBLE. Stay far away. initial salesman appointment was for 7pm. his "presentation" lasted FOUR hours. when we finally managed to kick him out at midnight I should have realized something was off about these guys. There was a funny moment when he wanted to inspect the attic. Upon returning he claimed to not be able to breathe and that we had mold up there and he was highly allergic. We had to get the roof replaced ASAP, he wheezed, it was a matter of life and death. He then proceeded to use our bathroom to wash his face and compose himself. Amusing, since we do not have such an issue in the attic. We do, however, have a mold issue in the bathroom, where he emerged perfectly fine, no worse for the wear from his ordeal in the attic (lol). Despite this nonsense, and after much deliberation, we decided to give them a shot at a large project (roof and siding) through financing they had arranged. Liked the technology they were using and the lifetime guarantee seemed appealing.
The initial guy hands the project over to a "project coordinator" who sends a site inspector out. He stayed for 3 hours and decided that before they could begin, we needed to make some improvements to the deck and chimney first, otherwise they couldn't offer the lifetime warranty. They offered no help in recommending someone to perform this work, but despite that I get it completed and the inspector comes out again. by this time the financing offer had expired. Anticipating this, I contacted them weeks earlier and told them they'd need to extend the financing offer. Impossible they say (this is where I point out that their financing guy is patently incompetent). no big deal I thought, just get another loan (credit is quite good). offered me a new financing offer at an outrageous 18% interest + a lien on the house. um, no thanks.
To boot, the paperwork they sent contained documents they required me to sign in which I agree that all work has been completed 100% to my satisfaction. They didn't lift a finger on the project, but they wanted me to sign paperwork saying I was completely satisfied with their work and that they were under no further obligation to me as part of the loan conditions. again, no. All the while they were rude, dismissive and unwilling/unable to follow up properly. These guys are crooks through and through. They are highly deceptive and rely on intense pressure and scare tactics to make deals. I have no doubt that the workers actually performing the work are good at what they do and the project would have been completed to my satisfaction. The issue with this company is the deceptive practices, lies, high-pressure tactics and general incompetence of their office personnel.
I pride myself on honest reviews, so I stand by my statements here. My sincere and strong advice to anyone looking to do business with these criminals is to run the other way and get someone local. As a final FYI, their project cost was $40,000. Our local contractor was able to do it for less than half of that, and I trust them FAR more. It's times like these that I wish I could award zero stars, but if I could warn just one person to stay away from Power Home Remodeling, the one star will have been worth it. You've been warned

Review: Phone calls to sell products even after being requested do not call again

Business

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Review: On June 24th, 2014, a Power Home Remodeling group representative was in our neighborhood offering roof repair / replacement quotes. We are in need of such, so we let him in to do his sales pitch. He went up in our attic to examine the roof and decking and he stepped off of the rafters and onto the drywall and fell right through our ceiling in the living room. A couple feet of old (1979) insulation dust fell down through the gaping hole, coating our living room, to include my laptop which was on the coffee table. The insulation dust was everywhere; in our carpet, on our couches, coffee table, etc. The next day, one of the warranty Managers, Steve P. said they would send someone out to fix the hole. I also requested a professional cleaning and to have my laptop replaced as well. Steve said they would fix the hole in the ceiling and have the living room professionally cleaned. One week later, someone from Power Home Remodeling came to fix the ceiling hole and allegedly "professionally clean" the room, which only really consisted of him using a shop vac. My husband and I had already spent about 7 hours cleaning the living room with a shop vac, among other things, on the night the damage occurred. The repair to the ceiling hole looks terrible. The patch he put up really sticks out... it's a brown square on our white celing and the texture is not even close to matching our existing ceiling. It looks completely different than the rest of our ceiling. We called Steve P. back and told him the repair was sub-par and that we were unhappy. He said he would hire a drywall and / or textured ceiling expert this time to come to our house and re-do the ceiling patch. On July 25th, Power Home Remodeling sent the exact same person to re-do the patch that initially fixed it the first time. They did not hire a drywall or textured ceiling expert. I asked the Power Home repair guy why he was back to fix the patch and he told me that he had consulted some drywall experts that now he knew how to properly fix the ceiling and match the texture to the rest of our ceiling. He also told me that Power Home Remodeling does not paint when the repair is complete so that the patch will blend and that painting the ceiling would be left to my husband and I, which I find completely ridiculous. Why should we have to pay for supplies and perform any type of work invoiving this repair when Power Home Remodeling group is responsible for the entire damage in the first place? I am extremely frustrated and tired of trying to deal with this company, who doesnt seem to care whether or not this incident gets properly resolved.Desired Settlement: I would like Power Home Remodeling Group to hire a drywall / textured ceiling expert, preferrable from an OUTSIDE COMPANY, to fix the giant hole they created in our ceiling. I would also like whomever fixes the ceiling properly to paint so that the ceiling is all one color of white, like it used to be before Power Home Remodeling stepped foot in our home. I strongly feel that the inferior repair job they keep doing will seriously impact our re-sale value in a negative way. I would like to be re-imbursed for my laptop, which was covered in insulation dust because of Power Home Remodeling group and is running extremely slow ever since. It's only a matter of time until the laptop is completely non-functioning. I would also like Power Home Remodeling Group to provide a PROFESSIONAL CLEANING SERVICE like they said they would. They caused the damage to our ceiling and should be responsible for the repair until the ceiling patch is as close as it can absolutely get to matching the existing ceiling. The ceiling repair work they have completed at my house looks extremely amateur, at best.

Business

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Review: The first time I used Power Homes Remodeling, 2013, to install fascha and replace gutters on my home. They underestimated the amount of materials needed and it took about six months for them to return and finish the job. They claimed the delay was because they gave me the wrong book to choose materials from and the materials I choose were custom painted. Less than a year later, my gutters are overflowing and all are completely marred with water marks yet Power Homes refuses to repair.

The second time they knocked on my door, I was going to use them to insulate my attic. (I hadn't noticed the gutter problem at this time.) They overestimated the amount of insulation I would need. They quoted over 1700 square feet when three other contractors estimated less than 500 square feet. It is interesting that Power Homes has a clause in their contract that says all extra material is returned to the factory - yet the customer pays for it. My estimate from them was over $6000, other contractors came in under $500. Once I showed them this information, the immediately withdrew the contract. Now they refuse to fix the gutters. The service person, Ryan, is extremely rude and told me "that's fine" when I told him I was going to social media. No wonder this company is rated F with the Revdex.com.Desired Settlement: I would like my gutters fixed so that they are not an eyesore to my house. I do not believe they should be looking like they do after less than one year. Power Homes is shifting the blame to the roofing company and/or me.

Business

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Review: My first attempt to get a quote for a window with PHRG was on October 28th, the staff seemed friendly and I made an appointment for that Friday the 31st, Halloween. The rep was close to forty five minuets late, when I called he informed me that they had scheduling conflicts because of the holiday and asked if I could reschedule. Obviously I was annoyed that nobody had called me but I understand mistakes happen so I made another appointment, the rep assured me that he personally would come out on Monday. He never showed up and never called. I then had to go on a business trip, when I returned I set up a third appointment and in true PHRG fashion nobody showed up and nobody called. I called in the next day after the third missed appointment and was upset, I was greeted by a courteous employee who did his best to calm me down and we made a fourth appointment, it is worth mentioning that on this call was the first time that ANYONE had requested that my wife also be there to meet the rep and sit in on the meeting. We had set a meeting for Monday the 17th at 6:30, unfortunately I had to cancel because one of my young children was sick and I didn't want anyone in the house that evening. I called in and rescheduled for the next day Wednesday at 1:00, at no point did anyone ask me if my wife would be there. The next day the firm called me to confirm the appointment, the employee asked me if my wife would be present to which I replied no she would be at work and that I would relay the information to her.

It was then that the employee told me that it is company policy for both members of the household to be present for this quote, that because the quote is (guaranteed for a year in writing?) that both of us must be present. I pleaded with him to make an exception because my wife would not have any free time this week and that I desperately wanted a quote before the holidays. He became short with me and told me there where no exceptions, I also became agitated to which he replied he would just cancel me as a customer. After a few hours I cooled down but really wanted some answers. Why on earth would my wife have to be present for a FREE QUOTE? Not to sign a contract, not to discuss financing but for a simple quote? If this was so essential why was this not mentioned the first three times I called and attempted to make appointments, it it was so important such a crucial part of company policy why wouldn't they make sure I was aware of it? Nobody even asked about my wife until the third call. It was bugging me so much that I decided to call in and ask for a manager, I was transferred to a voice mail where I left a message. I was upset and let him know it, I let him know where I'm in an industry where associates show clients million dollar homes and don't require their spouses to be there! We also show up when we make appointments. The mangers name is Charles and as with everything PHRG he ignored my call and never called or emailed me.Desired Settlement: I'm not 100% sure what I want my resolve to be, I was referred to them by my neighbor who said they were disorganized and below average in service but the price was good and we also have a difficult window to replace. I assumed being a referral and with them having prior knowledge on the product that it would be a good fit. What I really want is someone to call me and explain to me what on earth happened, how they could possibly justify treating a client this way, then maybe (and maybe I am just an absolute buffoon) we could have a rep who cares about service and provide us with the simplest thing, a FREE QUOTE!!

Business

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Power has been extremely professional and excellent communication. There was never a time when someone said they would follow up they did follow up. This is impressive as you don't see that in today's society.

second time we used power the job people are always polite, and professional. will use them again and refer our friends

Seal on living room window broke and water got in so we decided to replace that and 3 other windows. We were approached by this company at a fair, and my husband told the guy he wanted an estimate..."no 3 hour sales pitch." After 3 hours...yes, my husband told him "no 3 hour sales pitch" and he was here exactly 3 hours...the guy gave us one price if we "buy right now" and a price of $1,050 more if we buy after tonight. I flipped out on him. He knew how furious I was, and he was visibly upset, but his answer was he shouldn't have shown me the lower price. He tried to get me to talk to his manager on the phone, but I refused. Needless to say, he's not getting our sale. As a matter of fact, we're so annoyed, we're keeping our foggy window.

Review: 1st Salesman [redacted], convinced me to purchase new windows and new gutters for my house. I knew I wanted new windows, but my gutters had no problems but he promised me a good deal if I buy them together, and promised impeccable service and warranty of all work done on the windows and gutters for life, and promised all work is done directly through Power and not a 3rd Party. The windows and gutters were installed by a 3rd party, [redacted] from [redacted], but I let that go even though they broke their original promise. After the gutters were installed and it rained we observed a leak in our gutters that we did not have with our old ones. When we made a complaint about the leak, they sent someone to look at it and they told me that it is not the gutters, it is the roof and I must change the roof. During the sale and installation of the gutters, it was never brought to my attention that the roof had to be changed in order for the gutters to work properly and to prevent from encountering any future problems. If they told me I would have to change my roof I would've cancelled the order of the gutters. Their pricing was at least 25% higher than most other window, siding, and gutter companies but the things they promise and the fact the are Revdex.com accredited set my mind to ease. I've tried multiple times to have this issue resolved but was unable to.Desired Settlement: I don't expect them to install a new roof for me. I would like them to either refund me for my gutters or pay half the expenses that I incur to install a new roof.

Business

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I am very pleased with Power Remodeling after a total exterior remodeling of our home. As the second owners of an original design, we have had to do a lot of maintenance on our home of 17 years. We have never before experienced such a consistently high level of detail or professionalism from any other vendor or contractor. Anytime there was an issue, the Power Remodeling team was quick to resolve and check with us to make sure we were completely satisfied. I highly recommend this company. Excellent work! Excellent People! Excellent Experience!

This is my third project with power and I've been so impressed. What's most impressive about is the customer service they gave me. They have someone follow up through every step of the way. 5stars across the board!

We had this company out with no interest in doing our windows anytime soon. However, once we met with the consultant and he laid out the info for about the company and the quality of the windows we were sold. They told us it would only take one day to install 15 windows but we figured there is no way! One day is all it took. The installers were amazing, and power is always checking on the project and on us. My wife is super happy with the windows which makes me super happy!

My roof look incredible. Had a little issue with satellite but power came right out and fixed it.

the punctuation of all people was fantastic. the crew was clean, professional and respectful. thats all I can ask for, job looks great!

the crew is amazing showed up on time went right to work. The whole processes we went through was comforting.