POWERHOME SOLAR

All sounded really good at first. Installers didn't call to check for underground utilities and hit my gas line. The panels were installed and it took awhile to work with *** to get everything final and go live.

2 month in, the panels were not installed right and they caught my electric panel on fire!!! COULD have burnt my house down. Panels have not worked in 3 months. I lost all the best "sun" months. June, July and now August. All these people want to do is give me like $450 for the time we lost. Had to call a local Electrician because they have none to service after install. I need an entire new panel............................ DO NOT USE these people. All I get is the run a round. Still don't have working panels and they will not take them off my roof.

All sounded really good at first. Installers didn't call to check for underground utilities and hit my gas line. The panels were installed and it took awhile to work with *** to get everything final and go live.

2 month in, the panels were not installed right and they caught my electric panel on fire!!! COULD have burnt my house down. Panels have not worked in 3 months. I lost all the best "sun" months. June, July and now August. All these people want to do is give me like $450 for the time we lost. Had to call a local Electrician because they have none to service after install. I need an entire new panel............................ DO NOT USE these people. All I get is the run a round. Still don't have working panels and they will not take them off my roof.

have been solar for 8 mts contract says 13% *** 87% solar the best we have done was 31% every time we call we get the run around
went solar December 28 2018 contract says 13% *** 87% solar. the best we have done was 31% ***. we call they allways want a copy of the power bill then we never hear anything or its an adjustment period.

have been solar for 8 mts contract says 13% *** 87% solar the best we have done was 31% every time we call we get the run around
went solar December 28 2018 contract says 13% *** 87% solar. the best we have done was 31% ***. we call they allways want a copy of the power bill then we never hear anything or its an adjustment period.

Install of SOLAR PANELS was done by Eric the lead and it did not pass inspection, and they dropped the ball on connecting it to the electrical box. H
hHOW do you forget to connect the electricity to the panel for the solar panels. What the *** is wrong here. I had to have them come out and take the cable OFF the privacy fence and bury it as the contract stated, that took forever. NOW I had inspector out and it did not pass inspection Jared the Project manager told them to put it on the fence, really I know that isn't right and I am not in the business. I call, no communication, I complain no communication so I come here and maybe I get some answers to this bt.

Install of SOLAR PANELS was done by Eric the lead and it did not pass inspection, and they dropped the ball on connecting it to the electrical box. H
hHOW do you forget to connect the electricity to the panel for the solar panels. What the *** is wrong here. I had to have them come out and take the cable OFF the privacy fence and bury it as the contract stated, that took forever. NOW I had inspector out and it did not pass inspection Jared the Project manager told them to put it on the fence, really I know that isn't right and I am not in the business. I call, no communication, I complain no communication so I come here and maybe I get some answers to this bt.

Great crew with Joe! Thanks for a great job. Left everything clean and questions answered! Thanks guys!

Great crew with Joe! Thanks for a great job. Left everything clean and questions answered! Thanks guys!

Bad Customer Service
Purchased Solar Panels from Power Home Solar in May 2019. The first group of installers came out spent 10 hours, and couldn't finish the Job. They ended up turning off half of the power to my house. (Also left their tools in my Garage) After having to call and setup another appointment. The new installers came out finished the job, and then informed us that the Supervisor of the First group did not do half the work they were supposed too. Stated they fixed it. Ended up Power Home Solar blew out the Compressor on one of my A/C Units, when they were messing with the Power Box. We did not notice, since it was relatively cool out Still. Contacted, the sales Agent, who sent me to Customer Service. They sent a repair agent out to look at it, and he kept stating that it was our fault, we should have our HVAC Serviced. My House is only 4 years old.

I contacted Customer Service again, and the gentlemen on the phone stated that Power Home Solar would pay to fix it. But I had to contact a HVAC repair man to get it done, since that is how Virginia Operates.

Contacted the Gentlemen that installed the units in the house, as they are still under Warranty. He came out, fixed the Unit, and charged me $850. I have contacted Power Home Solar 3 times, Once with the Invoice, (Which they stated they received) and 2 Follow-ups with no response.

Bad Customer Service
Purchased Solar Panels from Power Home Solar in May 2019. The first group of installers came out spent 10 hours, and couldn't finish the Job. They ended up turning off half of the power to my house. (Also left their tools in my Garage) After having to call and setup another appointment. The new installers came out finished the job, and then informed us that the Supervisor of the First group did not do half the work they were supposed too. Stated they fixed it. Ended up Power Home Solar blew out the Compressor on one of my A/C Units, when they were messing with the Power Box. We did not notice, since it was relatively cool out Still. Contacted, the sales Agent, who sent me to Customer Service. They sent a repair agent out to look at it, and he kept stating that it was our fault, we should have our HVAC Serviced. My House is only 4 years old.

I contacted Customer Service again, and the gentlemen on the phone stated that Power Home Solar would pay to fix it. But I had to contact a HVAC repair man to get it done, since that is how Virginia Operates.

Contacted the Gentlemen that installed the units in the house, as they are still under Warranty. He came out, fixed the Unit, and charged me $850. I have contacted Power Home Solar 3 times, Once with the Invoice, (Which they stated they received) and 2 Follow-ups with no response.

Very pleased with POWERHOME Solar. from design team to installation of solar panels.

Very pleased with POWERHOME Solar. from design team to installation of solar panels.

This company did a great job!! They tailored the product and service to my needs and wants. Now my energy bill is super cheap. I love it!

This company did a great job!! They tailored the product and service to my needs and wants. Now my energy bill is super cheap. I love it!

I was mislead/lied to by the representative selling me solar panels.
On the date of 5/7/19, the sales representative, Brandon C, came to my house and gave the pitch of solar panels. He said that ,"this is the last year that the government is giving a 30% tax credit for solar power. He asked my income which I told him, $25,000.00. I am a self employed mechanic. He said that I will get a 11,000.00 tax credit. I was also told that if I apply that 11,000.00 tax credit to the loan for the solar panels I would have payments of 195.00 a month for 20 years. I was told if I do not apply the 11,000.00 towards the loan then, the payments would be higher. We were told several times that, we will be getting 11,000.00 back as a tax credit. Not one time were we told that this tax credit was dependent on the amount of taxes we pay. Brandon C,the representative who lied to us, had it figured out how much I would be getting back in taxes for the solar power credit and our payments. Brandon also told us that I would be receiving from *** 4,900.00 when I switch over to solar. He did not mention one time that I had to fill out paperwork to see if I qualify for the 4,900.00 credit. I found this out when my fiance, *** called customer service of PowerHome to discuss this situation of selling under false pretenses. I have not figured out how to file for the *** payment but I am now holding off until this matter gets resolved.
5/7/19 I signed the agreement electronically with Brandon telling me what I had to sign. On 5/21/19, they installed the panels. On 5/28/19, I received a flyer in the mail telling me I needed to contact my accountant to see how much I will get for the tax credit. Although I was told 30%, 11,000.00, I called my accountant. My accountant informed me that I would get nothing, $0.00 tax credit because I do not make enough and do not pay that much in taxes. My fiance called Brandon C 5/30/19 at 4:03 to discuss the situation with her. He told her that I can't get more back then I put in. He never mentioned anything like that during the presentation. We thought that this was a tax credit for all because that is what we were led to believe. He told *** to give him *** accountants number and he will talk to *** accountant. now, *** have been he and his brothers accountant for 20 plus years and he does not need to explain himself to a sales rep to try and cover the reps lies. *** then called *** and talked to customer service,5/31/19 at 5:41 pm to discuss what has happened. The man told her that he is writing notes and will talk to his supervisor and the supervisor will call the next day. No one called. *** called back 6/6/19 at 5:40 and talked to the same customer service guy. She was irate because she feels we are being blown off. The customer service man told he that he was sorry and doen't know why no one called. He said someone would call me the next day. Not one time did anyone, the sales rep or customer service inform us of the cooling off period. I never heard that term until I contacted the Revdex.com. *** called customer service again on 6/12/19 and got someone new. *** talked to Miranda R. She told *** that she is going to help.*** asked her why no one contacted us like they said they were going to and was told, "I don't know." Miranda told *** that it is *** fault for not reading the contract. Brandon went over the contract but never once said that the tax credit was dependent on how much I make or pay in. Miranda sent the contract highlighted to *** and then sent 1,000.00 check electronically for our inconveniences. Miranda told *** that this is a deal she is offering and if *** talks to the supervisor that this 1,000.00 may be void because she is offering us that. When we got the email, it said, agreement of settlement. We did not sign it. We do not agree to this. *** was bullied to take the check. Em never said YES to the agreement. We do not agree with this settlement. I'm not don

I was mislead/lied to by the representative selling me solar panels.
On the date of 5/7/19, the sales representative, Brandon C, came to my house and gave the pitch of solar panels. He said that ,"this is the last year that the government is giving a 30% tax credit for solar power. He asked my income which I told him, $25,000.00. I am a self employed mechanic. He said that I will get a 11,000.00 tax credit. I was also told that if I apply that 11,000.00 tax credit to the loan for the solar panels I would have payments of 195.00 a month for 20 years. I was told if I do not apply the 11,000.00 towards the loan then, the payments would be higher. We were told several times that, we will be getting 11,000.00 back as a tax credit. Not one time were we told that this tax credit was dependent on the amount of taxes we pay. Brandon C,the representative who lied to us, had it figured out how much I would be getting back in taxes for the solar power credit and our payments. Brandon also told us that I would be receiving from *** 4,900.00 when I switch over to solar. He did not mention one time that I had to fill out paperwork to see if I qualify for the 4,900.00 credit. I found this out when my fiance, *** called customer service of PowerHome to discuss this situation of selling under false pretenses. I have not figured out how to file for the *** payment but I am now holding off until this matter gets resolved.
5/7/19 I signed the agreement electronically with Brandon telling me what I had to sign. On 5/21/19, they installed the panels. On 5/28/19, I received a flyer in the mail telling me I needed to contact my accountant to see how much I will get for the tax credit. Although I was told 30%, 11,000.00, I called my accountant. My accountant informed me that I would get nothing, $0.00 tax credit because I do not make enough and do not pay that much in taxes. My fiance called Brandon C 5/30/19 at 4:03 to discuss the situation with her. He told her that I can't get more back then I put in. He never mentioned anything like that during the presentation. We thought that this was a tax credit for all because that is what we were led to believe. He told *** to give him *** accountants number and he will talk to *** accountant. now, *** have been he and his brothers accountant for 20 plus years and he does not need to explain himself to a sales rep to try and cover the reps lies. *** then called *** and talked to customer service,5/31/19 at 5:41 pm to discuss what has happened. The man told her that he is writing notes and will talk to his supervisor and the supervisor will call the next day. No one called. *** called back 6/6/19 at 5:40 and talked to the same customer service guy. She was irate because she feels we are being blown off. The customer service man told he that he was sorry and doen't know why no one called. He said someone would call me the next day. Not one time did anyone, the sales rep or customer service inform us of the cooling off period. I never heard that term until I contacted the Revdex.com. *** called customer service again on 6/12/19 and got someone new. *** talked to Miranda R. She told *** that she is going to help.*** asked her why no one contacted us like they said they were going to and was told, "I don't know." Miranda told *** that it is *** fault for not reading the contract. Brandon went over the contract but never once said that the tax credit was dependent on how much I make or pay in. Miranda sent the contract highlighted to *** and then sent 1,000.00 check electronically for our inconveniences. Miranda told *** that this is a deal she is offering and if *** talks to the supervisor that this 1,000.00 may be void because she is offering us that. When we got the email, it said, agreement of settlement. We did not sign it. We do not agree to this. *** was bullied to take the check. Em never said YES to the agreement. We do not agree with this settlement. I'm not don

Set up an appointment with them with a 1 hour window. No call no show.

Set up an appointment with them with a 1 hour window. No call no show.

The installation crew was great! They were on time and worked hard, even staggering their lunches so the work never stopped. We were given a great explanation about how things will work once we have our inspection done and can power it up.

The installation crew was great! They were on time and worked hard, even staggering their lunches so the work never stopped. We were given a great explanation about how things will work once we have our inspection done and can power it up.