Precious Metal Refiners, LLC

Complaint: [redacted] I am rejecting this response because: I do not inderstand if I am to agree to what you sent them or if you are saying I agree or disagree with what they might respond back? I need more information Regards, [redacted] ?

[redacted] you were disrespectful I can provide the tape of the call to the Revdex.com and they can make the decision?? how are we fraud when you were offered a refund times and yesterday you got a refund.??

I am rejecting this response because: I understand the policies but waiting months then receiving wrong item is not right of a business to doI cannot afford to ship item back wasn't expecting to have to do thatI need the full refund so I am able to get something else for her15dollars will not cover something elseI feel like since I not only waited months for this item then received the wrong item I at least deserve a full refund not partialI ? am a single mom trying my beat to support my daughter and at least give her a great birthday.?

Your money was returned to you its a process through [redacted] if you do not wish to wait they I recommend not useing [redacted] further as sometimes there process can be longYou were emailed confirming your refund there is nothing I can do to make it go faster WendyI thinks it crazy that you opened a Revdex.com complaint after being refunded days ago.? I will attach copy of the refund.? I also have made multiple attempts to reach out to [redacted] via telephone with no responseI will also attach her emails "accusing us of playing games with her"

Complaint: [redacted] I am rejecting this response because: I had to email to ask about the order I paid for that I never receivedI shouldn't have received any phone calls from someone yelling at me because I asked for a refund after being lied to several times about my orderOf course my phone number was given when I placed the order as it is with all my online purchasesThe phone number given is supposed to be used for any issue regarding the orderIt definitely wasn't given so that " [redacted] " could call yelling because I asked for a refund after dealing with the extremely unprofessional customer service I will be filing a police report as well.? [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:? ? I emailed other times and have proof if need to send.? Plus called twice with no luck.? So the one email you state you received yesterday was not my only time contacting you.? Plus why would a business hold money or not sent a item or refund till I contacted Revdex.com on the matter for months.? Buyers beware.? I accept the refund but wont shop here again Regards, [redacted] ?

Hi [redacted] We had spoken weeks ago after your daughter [redacted] posted and email threatening us and you had stated you wanted the order, Now today again the same situation occurredI was not rude to you I simply stated to not have your daughter write us emails threatening usWe can provide the call if neededIf you log into your account you can view the tracking number there as stated on the phone priorIll provide a copy here? You were also emailed a copy.Ship DateTracking #GatewayShipping MethodCost10/17/[redacted] :$3.40clear

Hi [redacted] we return all calls as receivedWe returned your call as soon as we received it, and we also issued a full refund as stated when we spokeYou mentioned you would be opening the complaint as to why I don't know as you were already given a refund as requested I also noted I would be including your email to the Revdex.com as the posts that were included all over our [redacted] ***

HI T [redacted] , you emailed times yesterday asking various question we called you once addressing your concerns would you like us to post the call here? ? you also wrote a reviewwhat is the basis for your Revdex.com claim Revdex.com is to get your money back not the police, they don't handle childish games oh she called me you left your number when you placed the order hunny, don't place orders online leaving your number thenP.S harassment is when you call multiple times look it upyou emailed us ? several times should we press harassment charges??

Shana, I spoke to you yesterday on the phone, your money was returned to you were very nasty on the phone. We as a company do not have access to personal card information as we use a credit card processor what was emailed to you was the persons name and receipt of there refund by mistakeWe are humans and make mistakes I'm sorry that you cannot accept or understand that. But by no means were your or anyone's person information shared or compromisedI apologize for any inconvenience we may caused.

Complaint: [redacted] I am rejecting this response because: I called my bank and they said if the card refunded is no longer active then the refund is null and voidWhen I asked how to resolve this matter they responded with " not my problem"Their customer service is terribleAll I want is the product I paid for or my money backIf they can't refund another card why can't they send a paper checkAlso the credit card I have them isn't a "random" card if I am giving them the info Regards, [redacted]

Complaint [redacted] I am rejecting this response because: I have not received any refund Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I was told shipping was 7-days which means I should have received my item by the 18th? I requested tracking information multiple times so that I could keep an eye on where the package was located? The policy that I agreed to was to days for shipping not to days to process an order before shipping would occur? I never requested a refund and I would like to receive my product? I am guessing that on the 10th day my product still hadn't even shipped, as I was never given tracking information and the company was able to cancel my order and refund money even though it should've already arrived on that day? It makes sense why I was never provided with tracking information, as it was past the end of business hours on the 10th day and my product still had not been shipped as per the company's policy upon checkout? ? [redacted]

Hi [redacted] you contacted us yesterday and we told you it would be due to process back by today the refund is immediate on our end but it can take time to process back to the bank being you paid with a credit card, confirmation of the refund is in your email and I will post a copy here.

[redacted] called yesterday and was screaming that we stole her money, I can provide the call so I hung upI refuse to have anyone yell and scream at me.? As stated yesterday in an email to her she opened a [redacted] dispute she needs to wait for [redacted] to close out the dispute and issue the funds back to her.? I apologize that she thinks we defrauded her?

Hi ***, You emailed yesterday requesting a tracking number on the 10th business day or a refund since we had a delay we went ahead and refunded your purchase a copy was sent to you yesterday. Receipt historyView Receipt Send ReceiptREFUNDSent
to ***2016/06/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if and when the funds are actually processed and the money is available in my *** account. Also, the definition of slander is the crime or action of making a spoken statement damaging to a person’s reputation. Our statements regarding our experience were 100% trueMy husband is his own person and was not sent to do any such thing that he didn’t choose to do at his own free will.
Thanks,
*** ***

Hi ***, you forgot the fact that you sent your husband to troll our business page and comment under every comment telling people to not order from us and Slander our page, yes the refund was issued our bank account was hacked and we did issue that refund yet Again yesterday! As an adult I
don't go around telling people not to order from family owned companies and slander them and harass themI could not imagine my husband doing thatEvery company has bad reviews *** it dosen't give you the right to harass or slander companiesYour refund has been issued

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***