Precious Metal Refiners, LLC

Complaint: ***
I am rejecting this response because:
I was told shipping was 7-days which means I should have received my item by the 18th? I requested tracking information multiple times so that I could keep an eye on where the package was located? The policy that I agreed to was to days for shipping not to days to process an order before shipping would occur? I never requested a refund and I would like to receive my product? I am guessing that on the 10th day my product still hadn't even shipped, as I was never given tracking information and the company was able to cancel my order and refund money even though it should've already arrived on that day? It makes sense why I was never provided with tracking information, as it was past the end of business hours on the 10th day and my product still had not been shipped as per the company's policy upon checkout? ?
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I originally requested to the company in this complaint? that I receive my items? (rather than a refund)? but I do not believe that I would EVER receive? the products? that I paid for? I would be happy? to just have a refund for the full amount instead of waiting for a product that? may not ever be sent to me? ?

Hi there! The bank is holding the funds.? You need would need to contact them further.? The funds have already been dispersed and left our accountAttached is information stating that as well.?

Your money was returned to you its a process through *** if you do not wish to wait they I recommend not useing *** further as sometimes there process can be longYou were emailed confirming your refund there is nothing I can do to make it go faster WendyI thinks it crazy that you opened a
Revdex.com complaint after being refunded days ago.? I will attach copy of the refund.? I also have made multiple attempts to reach out to *** via telephone with no responseI will also attach her emails "accusing us of playing games with her"

*** called multiple times and has inquired about her order a few weeks ago she was given a refund because we were unable to supply her with a productI had stated when the item arrives we will mail it out free of charge, she has relentlessly keeps calling, today I had stated to her we still
have not received the item as we are having issues with that particular productShe proceeded to get nasty, even though her monies were returned weeks ago and she was offered a free itemI cannot give you something I don't have sorryI can provide taped calls as your request.?

I am rejecting this response because: I was promised the product and still haven't received itI have been waiting since May to receive the item I ordered for my daughter.?

*** was refunded in full no fee was associated with her refundCopy of refund is attachedIf you have questions regarding the transaction feel free to call *** and discuss

Complaint: ***
I am rejecting this response because:
M first contact with you was October 5, regarding my orderIt was not until today 10/17/that my daughter had sent an email regarding my order because I have never received anything ? from you regarding my orderAfter her email and a phone call to you from my daughter that you called advising me my order was sent outThere were no threats made through emails nor was there any threats made on the phone callsI have all of the correspondence between us and will gladly provide to prove you are incorrect? After making this complaint to the Revdex.com you had called my phone uninvited harassing me over this complaintThis obviously has turned personal with you and my daughter which of whom has made no such threats as you speak.?
Regards,
*** ***

*** you were disrespectful I can provide the tape of the call to the Revdex.com and they can make the decision?? how are we fraud when you were offered a refund times and yesterday you got a refund.??

Hi *** We had spoken weeks ago after your daughter *** posted and email threatening us and you had stated you wanted the order, Now today again the same situation occurredI was not rude to you I simply stated to not have your daughter write us emails threatening usWe can provide the
call if neededIf you log into your account you can view the tracking number there as stated on the phone priorIll provide a copy here? You were also emailed a copy.Ship DateTracking #GatewayShipping MethodCost10/17/2016***:$3.40clear

Complaint: ***
I am rejecting this response because: I called my bank and they said if the card refunded is no longer active then the refund is null and voidWhen I asked how to resolve this matter they responded with " not my problem"Their customer service is terribleAll I want is the product I paid for or my money backIf they can't refund another card why can't they send a paper checkAlso the credit card I have them isn't a "random" card if I am giving them the info
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance
of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I Apologize *** it seems we did submit the refund on Sep 2nd however on that date we did have a issue with processing credit cards I have contacted our processor and did resubmit the refund you have been emailed a confirmation and I will post one hereI apologize.?

Hi *** your refund was issued back to you on 10/you were sent a copy of the refund as wellHave a great day!? Receipt historyView Receipt? Send ReceiptREFUNDSent to? ***2016/10/

Complaint: ***
I am rejecting this response because: how do you not have a product that was advertised all over
facebook in the first place, if you didnt have this product, that is advertisment .why was I allowed to even place the order for this item if you simply do not have it available for whole months.why did it take months to tell me that you dont and wont have this product? what kind of business is this?then you ignore the emails of a customer who has questions? I was given a refund without my permission or even acknowledgement when I should have been offered to look at other swim suits that you did have available thats how you compensate a upset customer
Regards,
*** ***

Complaint* ***
I am rejecting this response because:
I have not received any refund
Regards,
*** ***

Hi *** we emailed you regarding a back order with no responseYou us yesterday and asked for a refund and we responded that we would be giving you a refund, and it was issuedCopy of the email is attached.?

***, how are we fraud when we already refunded your money? On October 25th we spoke to you and advised you of our next shipment being on Nov 1st.? I have attached documentationOn Saturday *** took to our page and was commenting under our posts telling people not to purchase from us
calling us liars and namesShe was then refunded

Shana, I spoke to you yesterday on the phone,? your money was returned to you were very nasty on the phone.? We as a company do not have access to personal card information as we use a credit card processor what was emailed to you was the persons name and receipt of there refund by
mistakeWe are humans and make mistakes I'm sorry that you cannot accept or understand that.? But by no means were your or anyone's person information shared or compromisedI apologize for any inconvenience we may caused.?