Precious Metal Refiners, LLC

Complaint* ***
I am rejecting this response because: regardless of what time the call was made customer service should not include a poor and rude attitudeWhen I email to Nicole asking her to give me a call I stated that she could call anytime after 8:a.mby 1:p.mI emailed her again stating that I had not yet received a phone call from her and that I would need to leave soon to pick up my own children from school she chose to make the call after her business hoursI never stated that I did not receive the refund because *** is processing the refund however what I do take issue with is that no email was ever sent to me stating that the merchandise was delayed I had to keep reaching out to the company to find out where my product was and when I finally got a phone call back the nasty attitude was unwarrantedI would actually love to hear a copy of the recording because then that would put to rest this entire conversation and in fact show the poor and nasty attitude of Nicole as well as her yelling at me where as I never yelled at her at all so please provide a copy of these taped recordingsWhich I might add would be illegal because at no time throughout the phone call was I ever told that I would be recorded since you were calling me from a regular home phone number and not a business line and in order to be recorded it must actually say this call is being recorded and it never was
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I spoke t* *** on the phone and she asked a refund, and that provided she then wanted me to stay on the phone with her till she got the email confirming the refund, I stated I cant as it was already passed hours of operation and I had to get my child off the school bus which is 100%
true, she then started yelling so I hung up taped calls can be providedI will not tolerate the statement we stole your money, as a refund was provided the moment you asked for itCopy of refund attached.

*** you were emailed regarding an issue regarding your issue with your order and offered a refund you declinedA copy is attachedWe are not a bank we are a small businessWhen you you return something to the store do you ask them for interest>?

Hi ***, That is correctYou agreed to the policies when you checked the box at checkout. Our policies are stated in RED that we have a 7/business days turnaround and that if an order is cancelled prior to business days a restocking fee will be assessedI did call you and you stated
you were recording me and I stated I did not consent to that. That is correct. I am the owner, I am years old and have been the owner for the last yearsI'm sorry you would not recommend us however when I buy something I read the terms of the saleThey may be helpful in the future.

After several emails going back and fourth with *** and calling her she posted on our site calling us sketchy, she was then refunded nothing furtherProof of refund is attached.

You were responded to each and everytime already given a partial refund we have not ignored you what so ever Im not sure what the need is for the complaintFull refund issued.

Complaint: ***
I am rejecting this response because: As of yet I have
not received a refund nor was I looking to pick an argumentVery unprofessional responsePlease go ahead and post the call you recorded withoutmy knowledge so everyone can see how rude you were to a paying customer
Regards,
*** ***

Hi *** I spoke to you yesterday and a refund was issued.

Hi ***, if you don't leave a message we dont know you are calling as we are a small business with a single phone lineWe return all calls as soon as we are notifiedAS stated on our website and our social media platforms we can be reached via email as well I dont have any emails from you
regarding your order, with that being said, you placed the order on the 23rdMakeing the order due to ship by Tuesday the 16th due to the holidays we were closed as noted and the blizzard we were unable to work in and the office was closed for days last week as well as our turnaround of 7/business days,.

Complaint: ***
I am rejecting this response because: You did not in any way shape or form try to correct anything with me! I bought the fake tomagotchi pet and you get a free elf with ANY purchase when you put in the code for the black Friday special as your website and *** stated! So you canceled my order for following EXACTLY what uour company said to do?! You just admit you lied to me when I called and was told it was being mailed next day and it wasntThen being told now more lies? Lets get facts straight I sent you messages stating what I stated here the fact you took my money ruined christmas for my goddaughter and never mailed anything what yoy even just admitted by saying youcanceled my order for absolutely no reason and then only refunding me when I complained after waiting over a month for items tou never sent!I called your company to speak with you and instead you threatened me instead! And apparently I have very good reason to tell people to avoid your business because you lie, take money, not send items, cancel orders without any sort of reasons, threaten customers, then still refuse to send what was ordered!! Thats not slander huoney its the truth!!!! I also have where the elf was free withpurchase screenshot as well as my invoice showing it as well that it was free with my purchase as your company claimed on the black friday deal! So maybe recheck facts before lieing about and to someone! All of this could have been avoided had you just mailed what I ordered I mean how hard is that especially when you had a MONTH to do so!
Regards,
*** ***

No Im sorry, Im not apologizing to a rude individual who proceeded to call me namesYou want to be nasty you will get hung up on and a refund, Have a great day! The Revdex.com is not the manner police!

Hi there! the last email we have from you in May 4th, in no way did you ever tell us you were reporting us, I will copy emails hereWe had sent you an email stateing we had a backorder with no response. We will refund your card as requestedThank you

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
I also cancelled my order after the days, so your little box and RED writing no longer matters15% for something that has not left your store yet is a bit ridiculousIt's no longer about the money (even though I do want my full refund) it's more to do with your customer services skills and how you and your employees handle thingsRevdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** was infromed of a shipment delay in her order she was given th eoption to wait or receive a refund, she declined the refund a full refund has been issuedcopies attached

Complaint: ***
I am rejecting this
response because: their email is incompleteAttached is the email I have sent to my lawyer which clearly states I would receive the product (confirmed by Shelly) and notes the product would be available versus getting a refund a month prior (as I requested a dress available to ship)They knew a month ago that the dresses in fact were not available and could not meet the day turnaroundThe response received through Revdex.com is appallingThis business should be shut downI plan on taking legal action and am in the process of searching for all the people who have been scammed in a similar fashion with this company holding people's money for over the day mark without notification that the product would not be available in the 10 business day mark. They are not a bank and should not hold money for months without retributionI've already found other people and plan to keep going till I find as many people as possible and then will bring it to the news and the courts
Regards,
*** ***

Complaint: ***
I am rejecting this response because: you are a fraud because you do not deliver the items that you said you were going to deliverWhat legitimate company takes more than two months to deliver product? As stated in my original complaint, I did say that you gave me a refundBut that's only because I complained about you A legitimate business would go out of their way to make things right, especially after two monthsI did not call you any names on your *** *** I stated the facts, and then you removed my post and blocked me Truth hurt? You ma'am, are a fraudI have every email from the first time I contacted you in SeptemberNot once did you ever contact me to update me on the statusI had to contact you every single timeEvery single time it was another excuse as to why it was not going to ship.
Regards,
*** ***

***, you were refunded after harassing us for hoursI will provide the Revdex.com with copies of the emailsJust because there are comments doesn't give you the right to harass a business and or a personYou accepted the terms of the sale at checkout which stated that our turnaround time is 7/
business days, you agreed to those terms as explained in the email that wasn't good enough apparently so a refund was issuedNothing further

Hi *** we emailed you regarding a back order, offering you another item or a refund, we have never heard from you sinceWe have had no communication with you other then you placing the order had you called us or emailed us we would have been happy to assist you outside of this complaint? Why
has there not been any communication with you?

Money was returned Yesterday 1/prior to the customer asking for it *** basically wanted someone to pick an argument with Id be happy to provide a copy of the call hereCopy of the refund is attached.