Precious Metal Refiners, LLC

Hi ***, I'm not sure how you are a victim of a scam and I'm sorry if you feel that way as on Feb 2nd you were offered a refund I will copy the email hereYou were called and left a message on January 6th as wellClearlyif our interest was to scam you we would not be calling you or emailing
you offering you a refund, and we simply dont want that you to think that at all so a full refund has been madeI apologize we were unable to satisfy your order Have a great day!

Hi *** I talked to you on October 3rdI offered you a refund or other items you declined, as we cannot give you something we dont haveI'm not sure, what you are speaking of in regards to me getting angry, AS I can provide the Revdex.com with the taped callThe dates of communication are also
incorrect. I will issue a final refund and will be done with this matter.

H* ***, We did cancel and refund your order the item was back ordered I asked you for a phone number after receiving a disgruntled email from you and you stated my phone number is not going to get my order hereI assumed you no longer wanted the order and the order was cancelledI
apologize for any inconvenienceHave a great day!

Hi *** as we spoke yesterday and twice before we will not be refunding you for an item we mailed you as stated twice now if you would like to return the item and receive a refund you are welcome toYou had stated you mailed the item back, We have not received anything as of yet and I asked you
for a tracking number of which you are not able to provideYou proceeded to argue with me over something you say you did not order in which you did and Id be happy to provide documentation of thatThank you

Complaint: ***
I am rejecting this response because: slander is knowingly posting or saying something that is not true everything I said is true and I have the emails to back it upMake sure you have your timeline right I posted one comment on your page prior to you contacting me for my phone number which I refused to give youEmail communication with you works just fine
Regards,
*** ***

Hi ***as I explained yesterday an email is generated when placing an order through our website provider, as well as a tracking email through stamps.com or Paypal Which was sent to you and you explained you could not click the blue link so I offered to track the item and it stated the item is out
for delivery, you replied you mail had already ran for the day I stated you may want to call the postal service then, with that you starting yelling I then hung up correct I refuse to let anyone scream at me, I will attach tracking proof here if you would like a refund please return the item for a refund.

Complaint: ***
I am rejecting this response because:I never received any email from youI would like to have my money refundedPlease respond to my email with your actions to be taked
Regards,
*** ***

HI there *** After our phone conversation we agreed on issuing a refundwhich was issuedWe will are a small business and will not be sending you an item for free especially after the emails that were sent to us I will attach them here for the Revdex.com to review

Complaint: ***
I am rejecting this response because:
It doesn’t matter if I “screamed” at youYou are a fraudI am NOT the only one complaining about your “business” You need to look at the HUNDREDS of complaints against you stealing money from other peopleYou take our money and NEVER send the productTo me that’s FRAUD! All anyone has to do is google your company name and all the bad reviews pop up about what a scam you areObviously whatever your running isn’t workingWe work hard for our moneyAll I’m asking for is MY money backThis isn’t that hard!
Regards,
*** ***

Hi ***We have explained to you numerous times that per our turnaround time which you agreed to at checkout and as stated in our policies your item would have been due to ship yesterday 8/instead you choose to send us threatening emails and harass us all day yesterdayI will provide those
emails to the Revdex.com as well as the copy of our policy you agreed to A refund has been issued in full as we no longer choose to do business with you I'm sorry we could not come to an amicable resolution. Policy reads as follows- (Please read: this means that it takes 7/business days to process an order fullyThis doesn't mean that you'll have the item(s) in your hand in that time frameIt generally takes 2/days for you to receive the item(s) from our warehouse once it has been shipped.)*BUSINESS DAYS ARE CONSTITUTED AS MONDAY THROUGH FRIDAY EXCLUDING HOLIDAYS*

Complaint: ***
I am rejecting this response because:
These are all lies, I was never once told they didn't have the items They told me they were receiving them May 19th and would ship them on that day.
Regards,
*** ***

Hi *** We had spoke via telephone yesterday, I was cordial with you until you had accused me of having an attitude I have spoken to on many occasions, you were offered a refund or other items on several timesyou declined each timeI cannot give you something I dont have I also
explained that to you as wellI would be happy to send a copy of the call to the Revdex.com from yesterday! In the meantime a full refund for both orders have been issuedI am sorry we were unable to satisfy your expectationsHave a great day!

Last week we spoke to ***, regarding her giveaway and we told her we would be sending it out that day will provide a copy of that emailShe proceeded to be nasty with us via email and telephone and then she went on to slander my company via Facebook postSorry I will not be sending you anything
for free after you proceeding to call me namesThank you.

Hi *** the refund was already issued. You received confirmation of that via emailTechnically you did not purchase the item you used someone else's card to order, which we are unable to discuss due to privacy reasonsIf the person who purchased still has yet to receive there refund then
they need to contact there bankThank you

*** asked for the items be sent to the new address when the be came unavailable a day ago she asked for a refund which was accommodated not sure why she felt the need for the complaint.

*** ***I am rejecting this response because:
The refund was SUPPOSED to have been issued on the promised date of November 9th (see
below); was not issued until the 19th when confronted again about the issue. Company needs to be accountable for their actions. As a customer I should have looked up the business before hand as they have several complaints and Revdex.com reports dealing with this same issue of not receiving orders and being promised over and over again
*** Nov (days ago) to ***Okay no problem, you will see that credited back in 5/business daysHave a good day ;)

Complaint: ***
I am rejecting this response because: I was told it takes 5-days for the refundThe refund was suppose to be processed on December17th and was never December1799unprocessed until December I know it wasn't processed until then because I received email notification saying it was processed and miraculiously it was in my bank account this morning

Complaint: ***
I am rejecting this response because: A)No one harassed youQuit trying to make a victim of yourselfHUNDREDS of people have attested to your "business" practicesYou should check out ***B) I don't have hours to devote towards petty peopleI simply inquired about my orderYou got offendedMy conclusion is because you don't even possess the items I purchasedYou can tell by the time stamps on the emails that this was not an hours long thing. C) No refund has been received at this time Did you make sure to include your responses when I asked about my order? Where you had ZERO customer service skills, lied about who works there, lied about having the owner call me so we can address this as adults and not a petty teenager on facebook, AND threatened me?! Oh, and don't forget how the "business" number doesn't ever get anyone on the phoneMy guess is because this is a one woman show and you are unable to fulfill orders in a timely and correct mannerThis is why you cancel orders of customers on a regular basis. Fact is, you got offended I wanted to check on my order due to the consistent complaints against youThat was itYou don't like being called out for your unprofessional demeanor, nor your inability to fulfill ordersYou push that 7-days to buy you time while you take more and more money from people that you have ZERO intentions of filling their ordersThat's theft, dear.
***

Hi ***Your refund was issued YesterdaySee proof of refund below. 02/11/07:29PMCREDIT$21.03*** ***AuthCodeTransID***01/02/10:30AMDEBIT$*** ***AuthCodeTransID***

I am rejecting this response because:
I was never nasty in emails or calli actually only called and
talked to someone twiceall I was simply asking in emails/calls was where/when was order was in or being shippedyes on one of the last emails I sent I did say that I was frustrated and annoyed that it was taking this long and that I would never order from them again, but who wouldn't say that after taking a month and a half and still no orderi don't like the fact that they offer items for sale that they don't even have and once someone orders them they are lied toall I got was different excuses each timebefore I even filed a complaint I looked to see how many other complaints this store had and they have in a month time frame all with similar stories to minethis "store" , if it even is a store, is run very unprofessionali also think it is a scamthey sure do take the money fast and I believe they hope that you forget about the orderyes they refunded my money but lets see if I actually get iton this topic, I read in one of the other complaints that they quoted them 5-days for it to go back in account and I was quoted daysif everything goes back in my account you wont hear from me again but if not that is a different storyi also have all emails that was ever sent if needed