Premier Movers

Mrs *** I am sorry to hear that you are not happy with your Mitsubishi Mirage that you purchased here I would like to see the vehicle myself and see how I can help you and answer your questions on the vehicle I was have been with Mitsubishi for years and I was a Service
Director for some time I know these vehicles very well Please know you are welcome here and I will do what I can to help you return to a satisfied customer On your resolution request of refunding your $8,plus dollars we would not do that You did sign a legal document that states the vehicle is pre-owned and AS-IS Please remember all used models are priced under condition of the vehicle to fit all budgets With that being said please know my offer is there and you can call me when you have a minute to schedule a time.Regards,*** *** *** - Mission MitsubishiDirector ###-###-####

Our Policy clearly states that deposit is only refundable if the customer has no closingThe customer cancelled the move on a short noticeOur cancellation policy is $cancellation feeHowever, out of good faith we only charged $deposit and therefore we kept thatThe customer
took a spot on the calendar. Therefore, preventing us from booking other business

Complaint: ***
I am rejecting this response because: When I was in coordination of the move cost with the representative, GailI asked her specifically to make the move $She agreed and quoted " I sent the new quote" not estimateWhen agreeing to the $cost and letting me know to have the cash in hand it was NOT told that it had the possibility of changingOne worker was consistently slacking off and sitting around textingHad this individual moved and done his job we likely would have not had such a large chargeNot to mention the foreman falsified the end time of the jobWhen looking at the clock it was minutes earlier than what he wrote on the paperWe were so fed up with the business at this time that we just wanted them gone After unpacking we have found multiple pieces damaged, pieces damaged witnessed by homeowner in MDTo which they never disclosed but know they did. As a result we do not believe that $is acceptable at this timeWe will accept $to split the difference with you and to end this investigationWe will also consider removing bad reviews if this number is met
Regards,
Emily Lapham

Complaint: ***
I am rejecting this response because: It is clearly not I who is confused. 1) You wrote that I mentioned it's a "full pack move." If you reread what I wrote, I listed the Additional Services that were available. I specifically wrote "none of which were used." Of course it was not a full-pack move - we met your drivers at the storage facility and everything was already packed up.2) I have attached a copy of the receipt that I paid - it says "fuel surcharge - $60." Thank you for agreeing to waive it - we look forward to seeing this credit on our credit card.3) On the same receipt, you will see that it says tolls were $120. Thank you for agreeing to waive it as well. We look forward to seeing this credit on our credit card also.4) On your email from 1/14/18, you state, "All the charges were disclosed on the order for service." On the quote dated 11/10/17, it states, "We accept Credit Card, Cash, Cashier's Check, or Postal Money Order." This is the only quote sent prior to the completion of our move. I'm glad we agree that all fees were disclosed on the 11/10/quote and that there was no disclosure of credit card processing fees. In the 1/14/email, you state, "The customer refused to cooperate with the credit card procedure and our office only cooperated since it was a Sunday and did not want to cause hardship to the customer and our guys." Again, we appreciate you've honored the policies that were disclosed to us in our agreement.I am extremely disappointed in the service I received from your company both before and after the move. I appreciate that you have waived the $for fuel and $for the tolls. We look forward to seeing this refund
Regards,
*** ***

Mr *** the contract is complete on our end and can only tell you *** will have it soon in their system. We would not have you in our New vehicle if we had any concern on this agreement
Again we do not mean to worry you but all lenders have a different way of processing
Regards,
*** *** *** - Mission Mitsubishi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will be contacting Mr*** at Mission MitsubishiI did read the email and realize the company will not give me a refundI really need a car that is dependable and reliableI have children and a jobCurrently the vehicle is being stored at an independent shopI am disappointed with Mitsubishi and the way the company handles customersI hope we can get me a car soonI paid money for a vehicle that is not running and I am having to ride the bus
Regards,
*** ***

Mission Mitsubishi will remove you from any list we may haveregards*** *** *** - Mission Mitsubishi

Spoke to three of our guysNone of them saw the liquor boxThe Guys mentioned that the customer was either very drunk or under the influenceShe showed them the house in the morning once and after they finished loading they did a walk thru againWhen they got to the new destination, she realized
that the grill did not goso the guys had to come back for a second tripAgain clearly, the customer don't have a good recollection of what went on that dayOur guys know not to put liquor on the truckThe guys showed the customer the empty truck and to her witnessWe are very sorry , we tried to let the customer down easy but she keeps blaming us for a liquor box we never took!!!

COI charges are for the additional insured (additional entities required by the tenant's building)Those charges are listed on the ORDER for SERVICE / BOOKED JOB email that was sent to the customer upon booking her jobAdditionally, that email states that ADDED fuel surcharge may be added on move date depending on market conditionsRegarding damaged itemsThe claim department , determined a payout of $using the Standard Valuation Coverage elected by the customer and the AMSA Table of weights & measurementsA check is going to be mailed monday 7/23/2018.

I have tried to contact Mrs*** by phone today but there was no answer. 08/11/15Mrs*** bought a New Mirage from Mission Mitsubishi but her concerns are very easy to explain:First Mrs*** The Paint and Fabric protectant is already on every vehicle we own that is
not an option to remove. I have Mrs*** on audio/video where she agreed to this price of sealant at $and window etch at $495.As for the Gap at $again Mrs*** is on audio/video purchasing this insurance in Finance. Please not if she would read what she signed she can cancel the Gap Insurance at any time. So Mission Mitsubishi will not refund $back to Mrs***.NOTE: Mrs*** was given $OFF the sale price including the side addendum showing full disclosure of our Price. The Same Price she signed over and over agreeing to. We are the #Dealer in the Nation because we are a volume store selling at the lowest price.As for any concern on the mechanical problems Mrs*** has 5years/60k miles Bumper to Bumper and a 10year/100k Warranty across the Nation at any Mitsubishi Dealership.Please contact me and I will set an appointment for you in Service to make sure you are taken care of here at Mission Mitsubishi.Regards,*** *** ***Director

Complaint: ***
I am rejecting this response because:
The only items that were not ready were clothes in the wardrobe, Again major items which included the pool table, treadmill, refrigerator were left.We obviously do not agree and will not.You may not agree that a refund is due or take any responsibility for the overall delay, but I will maintain my displeasure
Regards,
*** ***

Recently I went in to Mission Mitsubishi to purchase a vehicleI was told I was approved and could take the car that nightI unfortunately didn't have the correct insurance forms on hand so I was told to just come in the next dayBefore going in the next day to finish my paper work I let the sales man know the website to get my check stubs was down so I would have to reschedule until it became availableHe said "not a problem, just come in we can work with you." I go in and was told by the same sales man that I needed my check stubs(Complete waste of my timeDon't tell me one thing then change what you said when I get there.) Again was told come in Monday and we can get it all doneWell Saturday my check stubs were available so I send them to himhours later I got tired of waiting so I reach out to him and he just says "I'm sorry the bank declined you." I ask why and he said " I don't have that information" later I call the manager and demand an explanation he also said he didn't know but would try and find out and call me backOf course, no call backDays later we receive a call from the dealership wanting to know why we didn't get the carThe woman went back and forth trying to find answers on what happenThese incompetent sales men at Mission refuse to be honest and instead tell her I was never approvedFunny! Keys were in my hand, the guy went to put a full tank of gas for meAgain, I didn't take it the first day because of lack of correct insuranceWeek later and I was told I would get answers and a call backNothing!! This company can't fess up to there own mistakesDenied or approved?! I need answers and not lies! I have no clue on what went down or if I can even trust that my information isn't just laying around for someone else to seeClearly these people are careless, unprofessional and are in bad faithI will never do business with them nor will I recommend anyone that way

Complaint: ***
I am rejecting this response because:
The only items that were not ready were clothes in the wardrobe, Again major items which included the pool table, treadmill, refrigerator were left.We obviously do not agree and will not.You may not agree that a refund is due or take any responsibility for the overall delay, but I will maintain my displeasure
Regards,
*** ***

The foreman Randy and the helper Greg state the wheel was broken prior to moving itThey showed it to the one lady which is not the lady that ordered the move so we can see where the confusion is coming from.

The estimator visited the home and was told which items were going to goHe complied an inventory list which was attached to the estimate that was emailed to the customer The customer was urged to review the list on bottom of the estimateAnother important piece of information that was on the estimate was the payment terms which clearly states that we been a payment before the unload The customer was also asked to go to the bank to make a bank check upon arrival to the job by the foremanThe customer had all day to take care of thisThe foreman did begin to unload some boxes into the garage because we had to go for a third trip; So there was no delay but there was double work as we eventually was asked to pick up those boxes to the house as half of the team went back for more itemsFull TRUCK LOAD ! customer put plants on the truck and many other loose items. In terms of the date change , the customer secured the booking last minute before a holiday weekendUpon arrival the customer was still packing which delayed the process even moreIt was clear that the customer was NOT ready for move on 31st and the reschedule to the 2nd was neededWe provided the customer with !!! FREE wardrobes valued at $ We reject the customer's claims We are offended by the customer's remarks The men worked long hours and the customer showed no appreciation

*** *** has returned times here to Mission to go over her Numbers and that is no problem. On the last visit she had a friend come in so we could explain to her what Mrs*** was missing(Per Mrs*** request)Mrs*** was asking her friend if the numbers
were correct. We went over the Numbers again with her and the Friend at this time she explained to Mrs*** it was all there and correct. Mrs *** is welcome to come here and we will go over what she likes at any time. Here vehicle price was correct then and still correct now. Age was not a factor and MrsFuentas was given our $promotion.it is the Same offer we have run for over a year here at Mission Mitsubishi $OFF any new Mitsubishi(That $is part discount part rebate) It is us putting every discount together and passing it to the customer.Again MrsFuentas is welcome to stop in again and we will show her the price on her car the amount discounted but we can not give her $2000.00becasue she does not understand the paper work after the agreement.Regards,*** *** *** - Mission Mitsubishi

I do apologize , our manager , Ruben did have a baby girl and is working very limited hoursWe have the tops and will deliver them as soon as possible. Thanks Yosef *** President

issue is resolved

Complaint: ***
I am rejecting this response because: Clearly the only thing "Questionable" here is this company's character and morals(I would be happy to forward all emails directly from my account to the Revdex.com)There was no Cut and paste jobIt's not worth the argument any longerI hope this horrific display by this company is posted where HONEST hard working people can see how they run their "Questionable" business. I received my money back because my credit card company obtained it for me, not because this dishonest person did the right thingLet it be known BUYER BEWARE with this company!
Regards,
*** ***

At this point I have talked to Mr*** on behalf of Mission Mitsubishi as a Director.I told him on the day he purchased he was shown three models and three price option for him to choose. He picked the one that fit his budget and that budget price reflects the options on the model. We have in good faith offered to buy tint for Mr*** in good faith and for him to buy happy with ushe declined.At this point Mr*** wants to trade vehicles and he does not understand this is now a loan based on that vehicle and they have a say as well.regards*** *** ***