Premier Movers

Complaint: [redacted]
I am rejecting this response because:
Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is not completely satisfactory to me because I am NOT satisfied in the fact that it does not address the fact that their SOP (Standard Operating Procedure) is to keep calling people even after the person has old them 5, 10, or even 15 times not to call them (as in my situation). I would like to see assurances that they plan to change their SOP to stop unwanted calls the FIRST time they are told!Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have delivered the table tops.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was mislead, of course your not going to admit fault, its never your fault right???....they lead me to believe this loan would have to be refinanced or the car traded after 6 months it was not explained properly and I AM NOT A HAPPY CUSTOMER,,,but I know you don't care because you got your money, these salesman are deceiving customers with this bridge loan closing bullcrap!!!, its a closing technique... they were deceitful...and they knew they were
Regards,
[redacted]

Our print advertisement states the Lancer Evolution is EXCLUDED.  Then [redacted] SIGNED a form in Finance stating there was no $4500 to apply to this purchase.Mrs [redacted] should have a copy of this form with her paperwork but if needed we would be glad to issue her a copy.Regards,[redacted]...

[redacted] - Mission Mitsubishi

Mr [redacted] the contract is complete on our end and can only tell you [redacted] will have it soon in their system.  We would not have you in our New vehicle if we had any concern on this agreement.  Again we do not mean to worry you but all lenders have a different way of processing. Regards,[redacted] - Mission Mitsubishi

Again Mr [redacted] my door is open to help you resolve this issue.  When in Finance here at Mission Mitsubishi every deal is under audio/video looking over the video I see no concerns.  You are on camera being told of the financial obligation and it is broken down in detail....you agreed and signed.  At anytime you felt this was not loan you wanted you could have stopped the process.  All loans very based on credit and all refinance options follow the same direction.  If a salesperson told you you could bridge a loan and pay it off sooner....you could, as long as your credit is approved. Regards,[redacted] - Mission Mitsubishi

The emails look questionable. A Cut and paste job ? We remind in our position that the move was cancelled by the customer on a short notice. The move took a an important spot in our calendar and the company policy is no refunds of deposits as per the order for service. Whatever a salesperson decided to do out of his pocket and the kindness of his heart is his personal choice and should have been taken advantage of by the customer at that point and time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I feel your response was extremely insincere and comical. You took my concerns and brushed them off because I "feel" like I was mistreated. The bottom line is I WAS mistreated. You're apology is far from acceptable and I highly doubt the actions will be corrected. I will pick up my money today as soon as I get off of work.  
Regards,
[redacted]

New 2014 Black
Mitsubishi [redacted] - [redacted]
On September 2nd 2014
[redacted] came in to Mission Mitsubishi. 
[redacted] TEST DROVE a New Mitsubishi [redacted] and asked for buying options.  [redacted] chose the option to trade in a...

previously
committed loan (auto loan).  Mission
agreed to pay off previous auto loan and assist her with a new lender and new auto
loan.
[redacted] agreed to the terms
offered by [redacted] and purchased vehicle.  Days later she returned to Mission Mitsubishi
and asked to return her vehicle.  At his
time the loan was funded by [redacted].  
Mission Management asked if she would like to consider a different
vehicle (new purchase).  [redacted]
said she would not because she could not afford anymore then payment she has
now. 
[redacted] has typed up a strong well worded letter to make Mission
look like the bad company but she left out some key parts to this transaction.
1. She came to Mission asking if we could get her done
2. She is on Audio/Visual purchasing and signing all forms to
satisfy [redacted] in Finance. 
Forms detailing the arrangement to satisfy this loan with Security
Service.
3. Days later when she decided the vehicle was too small we offered
her the next size option but she did not want to pay for it.
4. She has shown up to Mission three different times with three
different people and we have cooperated with her and them each time politely.  We did not do anything wrong and we are not hiding
anything.  Mrs. [redacted] simply has buyer’s
remorse and we wish we could reverse this deal!
5. Management went as far as to show her the financial statement on
her deal.  Simply so she can see how much
of a deal that was for her.   But the
facts are we cannot just call a lender and tell them to unwind a funded loan because
we want them to.  Same way we cannot call
a lender and say Approve this loan because we want them to.    
Again Management and Mission Owners
tried to contact [redacted] today 09/09/14. 
We are trying to help Mrs. [redacted] but we are getting no cooperation
from her.  Note: Mrs. [redacted] has been told by another dealership that she has
an out from this contract because her Nissan trade-in was at Nissan in Service
at time of purchase.  What Mrs. [redacted]
does not understand is that we paid off the loan amount she owed for that
property (as agreed).  And since she
signed Power of Attorney giving Mission Ownership rights we paid it off.   So she no longer legally is tied to that
Nissan it is now Mission Mitsubishi Property. 
And again we are trying to do what we can to help but we do not have the
power to dismiss her from her funded loan with [redacted]. 
Thank you
[redacted] – Mission Mitsubishi

Complaint: [redacted]
I am rejecting this response because: the print advertisement does not state it is excluded, I have a copy of the newspaper ad & it does not state any vehicle is excluded.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I made a mistake and was not able to respond to the dealers answer re Complaint #[redacted]. This is it
1.       In regard to the audio and video the dealer is referring to:
-          I ´d like for the Revdex.com and myself to review it as I was never asked if I wanted those services, I was never told I was being billed for those services.
-          It should show how I was presented blank papers to sign, and when I question it, the finance person said that he was going to print out the information I had given them, pointing at his printer and computer. So I never saw any actual amounts.
-          It should point the manipulative way he asked me to sign the papers.
-          I do not recall I was told I was being recorded, nor anywhere in dealer’s installations where I was announce or was posted buyers, or potential buyers are being recorded. (all of the above with my mother is witness)
2.       As I mentioned before, I was not told I was being billed, nor if I wanted those optional services (my mother is witness). If the dealer chooses to install them and then bill the customer / client is deceitful. Customer/client should be informed and allowed to make their mid about them.
3.       I do not want, asked for, or agreed on paying / being billed for services that are, in my opinion useless. Window etching with vehicle’s vim or whatever serial number or otherwise is, again, in my opinion more that ridiculous and useless, just an excuse to deceit people. I did not asked for, nor have any need interior fabric protection nor paint protection, completely useless, and how do I even know it was installed? And the additional insurance in case “you total your car.” I am already paying for full coverage with the insurance I chose. If need additional insurance or not should be my decision.
4.       In regard to the dealer calling me, I do not answer my telephone during work hours, and, even if he did, there is no voicemail about the alleged calls.
5.       About the $4,000+ discount he mentions:
-          That is the so called “Cash for Junkers” discount offered to every buyer /potential buyer.
-          That “Cash for Junkers” was air on TV early – mid 2015 and there was a period of time that it was offered even if the buyer was not trading a car.
-          That discount or rebate was offered to me from the beginning by the seller, without me haggling or asking. (My mother is witness).
-          That discount is aside the point –the dealer billing customers/clients for neither services they do not want nor need.
 
I have to make a point that I do not want to deal with any of the employees of Mission Mitsubishi without a mediator or witness since:
-          I have received bad costumer service: they had raised their voice at me; they had told me I had frustrated everyone there etc.
-          I have been manipulated, I had been separated from my witness and rounded up by more that 4 of those employees and manager to try to make me buy things I do not want.
-          I have been ignored and even the telephone had been hung up on me when I asked them to disclose those optional items.
-          When I call they would leave me on hold for very long periods of time, I was told “he does not want to answer,” calls transferred to no one and disconnected, I was placed on unnecessary holds without my consent.
-          They have proven to me to fabricate facts.
-          They have proven to me to hide facts.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The original estimate was understated, two trucks were provided and the company left large items in the basement. We had to convince the company to take a truck back and we were charged for overages because the original estimate was understated. There was a time delay because the foreman would not empty the truck until a certified check was received, that should have been made clear when the contract was signed. The delay was not related to small conversation, as we were packing and moving to help the process along, There was a delay because the foreman refused to move the items into the house as he was waiting for a check.These series of events costs the [redacted]’ at least 2,114.72. In additional expenses.Premier charged an additional $1,214.72 for time and materials- if the proper estimate was conducted, or if they called for a third truck since they identified that there were large items the move would have been completed at a decent time. We didn't ask for two trucks, the sales person conducted a walk through and saw everything that needed to move and he estimated two trucks.The residence in [redacted] was sold and the [redacted] was forced to repay the new owners $900.00 for use and occupancy past May 31.  (as of the date of this letter this matter is not settled it could be more) We are disputing the additional charges because:Premier changed a move date at the last minute, costing the [redacted]’ approximately an additional $900.00Premier did not estimate the proper number of trucks or size of trucks for the move, although they conducted a walk through.Premier wasted two hours in moving time because they left and held the belongings hostage for a checkPremier left the [redacted]’ with a three car garage full of heavy boxes to move throughout  the homeAs an insult Premier offered a $50.00 credit which was not properly communicated to the movers for additional boxes, and [redacted] had to haggle for additional wardrobe boxes, and had to run out to purchase additional boxes because not enough were brought.While the movers were respectful and hard working, the managers lacked efficient customer service skills and was slightly condescending. (I shouldn’t have to argue with a vendor that I’m paying)
Regards,
[redacted]

First , the customer had misrepresented the amount of stuff they intend to take.  We sent 3 men team. A driver/loader/foreman and two helpers. The customer only helped unload the truck despite our demands that he does not participate due to insurance reasons. The customer was driving a car...

and our team was driving a truck. As such we cannot drive as fast and cannot go on certain highways. The team hit heavy traffic due to accidents. The customer jumped on the truck to unload furniture and damaged furniture in the process. The customer disputed the credit card charge that he signed for. The customer was explained that if he dispute the charge we cannot handle any claim. The customer still disputed the charge. We reviewed the claim he sent anyways and found it to be bogus. The entire team confirmed that the customer damaged the furniture since he and his family are not professional enough to move the furniture.   We are going to pursue damages due to the dispute filled by the customer. In addition, to the $399 the customer will be billed $175 dispute fee (as stated on the credit card authorization form he signed)   We suggest that the complaint would be closed and we (company and customer) both put everything behind us.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have delivered the table tops.
Regards,
[redacted]

This is the first time we receive a complaint from this customer. Premier provided two trucks as agreed which was enough to take 3200 cf while item list was 2600 cf. The customer took every single item out of the house so we had to empty one truck and return for a third trip. The 5 guys !!...

Finished at 12 midnight. The customer signed a change order authorizing the third truck. Miss [redacted] and her grandmother were chating with the guys which kept them from working . The foreman had to stop them from doing that numerous times. Miss [redacted] only getting the bank check at 4:30 pm for the estimated amount shows the misorganization.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Review: We hired this company to move my husband, daughter and myself from Queens, NY to Hamilton, NJ on June 27,2015. They quoted us a price of $960.00. They arrived on time with 2 movers, instead of the 3 in our original quote, although there was a "supervisor" present, he didn't actually do anything. It took them 3 hours to load the truck, which we helped them do and we were quoted 6.5 hours labor. They left our home in Queens and didn't show up with our furniture until 4 hours later. We left after them and waited at our new home for 2 hours. When they finally showed up, the "supervisor" claimed they wouldn't unload our furniture unless we gave them $1400.00! Way over the price we were quoted and we felt like our furniture was being held for ransom! We gave them $1100.00 cash and my husband signed an credit card receipt for an additional $380.00. We (my husband, daughter and I) helped them unload the trunk, which only took 1 hour! We had them just drop the furniture anywhere. Later, after they left and we were unpacking, we noticed many pieces of furniture badly scratched and broken! Then yesterday (7/7/2015), my husband noticed that they charged our credit card $399.00 instead of the $380.00 he signed the slip for! He was told by Ruben, the salesman, that the extra $19.00 was for taxes and fees! We have filed a claim with the company for the damages, but their business practices are nothing short of extortion!!Desired Settlement: I would like this business to return the overcharged amount that we paid them and to reimburse us for the damaged they caused to our furniture.

Business

Response:

First , the customer had misrepresented the amount of stuff they intend to take. We sent 3 men team. A driver/loader/foreman and two helpers. The customer only helped unload the truck despite our demands that he does not participate due to insurance reasons. The customer was driving a car and our team was driving a truck. As such we cannot drive as fast and cannot go on certain highways. The team hit heavy traffic due to accidents. The customer jumped on the truck to unload furniture and damaged furniture in the process. The customer disputed the credit card charge that he signed for. The customer was explained that if he dispute the charge we cannot handle any claim. The customer still disputed the charge. We reviewed the claim he sent anyways and found it to be bogus. The entire team confirmed that the customer damaged the furniture since he and his family are not professional enough to move the furniture. We are going to pursue damages due to the dispute filled by the customer. In addition, to the $399 the customer will be billed $175 dispute fee (as stated on the credit card authorization form he signed) We suggest that the complaint would be closed and we (company and customer) both put everything behind us.

Review: Premier Movers did not move everything, charged $200.00 extra and broke things. They scuffed the walls, left the packing garbage in my front yard of the new residence and garbage, ie their beverages and empty tape rolls etc, at my old residence. When I pointed out what was broken, they blamed me for not putting, for example, my music stand in a wardrobe box. They did not take all of my things because the truck was too small. They turned all of my dressers and night tables upside down, again because the truck was too small. They told me I had too much stuff, but it was listed in the moving estimate. Still, this is no reason to break my things and blame me. They put tape all around my night tables so that when I pulled it off, it pulled the finish off.Never, never, never, never again.If you want to pay more, have broken things and not move all your belongings, call them.They NEVER emailed me the complaint form. OF COURSE NOT.Desired Settlement: I want my extra 200.00 dollars back for broken mirror frame, gouged and scratched night table (the one that was brand new),and a broken and now useless music stand.Besides the fact that I have to call another mover for my cedar closet that they didn't move - AND that was on the estimate.

Business

Response:

The customer loaded three times the amount of items. The guys had to work with a stiff driveway. we sent an additional guy due to the added items. we are considering legal actions for additional money owed and defamation In regard to damages, this morning the customer was emailed a claim form. The customer was asked to fill it out and send some pictures. Never did that. Simple filled out a complaint. We are speechless. Nothing Further.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They are trying to strong arm me. They sent the claim form only after I sent them the draft of the complaint to be filed with Revdex.com. I filled out their claim form and sent it to them.I already paid extra money. They are still trying to make this my fault. Where are the consumer rights?I did NOT have 3 times the stuff as on the estimate. I TOLD them that the driveway was steep. They did Not send an additional guy. Four showed up.They said that if I chose to file a complaint with Revdex.com, then they would not issue any money for damages. Is that how consumer rights are protected? I will call my lawyer if they dare act on what they said:"Before you send a complaint to the Revdex.com, I will advise you that they will not be able to reimburse you for any damages. You are better off resolving any claims with us. They will simply add a complaint to our profile. At that point, I cannot help you." regards,[redacted] Regards,

Regards,[redacted]

Business

Response:

First off , the claim form was never filled out. Second, I have no idea what the customer is rambling about - will not get damages ? customer is insured at 0.60 per pound. If such damage exists we will handle it accordingly. Third, Thank you for confirming there were 4 guys . The estimate had only 3 guys. Finally, a consumer rights ? Were is the business rights ? Where is our rights for a fair treatment by the customer ? If we did wrong , were is our chance to remedy the situation ? If two hours later you post a complaint on the Revdex.com ?Close this file. Customer needs to fill out the claim form and it would be process accordingly.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I filled out the movers claim form for Premier Movers and emailed it to them yesterday. I have gotten no response. They brought 4 guys but didn't have to send for the 4th guy. Their truck was too small and this is how they get away with not taking my stuff. It was not 3 times the estimate because there are things on the estimate they didn't take because the truck was too small. This is their modus operandi.

Premier Movers are the most unprofessional company I have ever used. They showed up a day early to move us from NJ to CA. They didn't have tools, a ramp, and only 1 hand truck for a 5 bedroom house move. They assured me that all of our furnishings and boxes would fit on a tractor trailer with room to spare, then made us leave $6K worth of furniture on our curb because they ran out of room and refused to send my stuff to CA in another truck. They blamed me for having too much stuff. They lied and told us we would have a family crew on our move out and and in. When we reached CA our crew was outsourced and kept coming to us to pay them when Premier hired them! The CA crew threatened to walk off the job numerous times throughout the 8 hour move in and even called the NJ office to complain about lack of tools and damaged furniture. The crew member in CA had the phone on speaker and the head of the company said Do Not Tell the Customers if anything is Damaged!! They also threatened to not unload the truck upon arrival unless they were paid in full. WE had to call the police. I am absolutely disgusted by the entire experience.