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Premier Movers Reviews (159)

Every Estimate that goes out indicates that just like lawyers and other professional we are billing by the hour. This verbiage is also on the order for service signed by the customer. In addition, it clearly move involved a full truck and quiet a bit of travelAs a results
the movers went over the hoursContrary to what the customer had said in their complaint I (the manager) spoke to them and even offered $credit just becauseHowever, the wife demand a refund of $Unfortunately, our guys work hard for the money , every move and specially this one carries a lot of costsTherefore, we cannot simply discount $500. Thanks ***

My Name is *** *** *** with Mission Mitsubishi. I have reviewd this file and find no reason why Mission would be held liable for any futrue up keep for this vehicle.This vehicle is a Luxury vehicle at over $70,selling price and in wonderful condition. If it was not in
great condition Mrs *** would not have paid that much for it pre-owned. I know first hand how expensive service and up keep is on Luxury vehicles they follow suit in price. *** *** San Antonio will give you a designated tech for every visit because there will be up keep and calibrations needed. Again this up keep has a luxury price for a Luxury Vehicle.Note: Mercedes Benz and *** *** will only recognize service completed in a certified DealershipAs for the milage error the vehicle was bought by Mission at 13,miles and the owner drove it till sold at 16,225 paper work written up was correct but finance printed orignal milage....This is why we audio and video record all transactions for protection. This was not done as a plot or sabotage aginst Mrs *** Land Rover sets reminders on all their vehicles for what they recommend suitable for projected service. It is not a notification of failure but just a friendly reminder.Regards *** *** ***

My name is *** *** with Mission Mitsubishi and we can do betterPlease know we will make this right and provide our customer wit a copy of the pay off check We only ask that you be present to confirm identity for us to provide documents Again I will be your contact to
resolve this situation and we at Mission would like to apologize for the inconvenience. Regards,*** *** III - Mission MitsubishiDirector

The customer never informed us she will not be living in NCThe contract states that up to business days from 1st available delivery date is when we have to deliver by contractWe always try to deliver within days to North Carolina. However one big job that went to virginia was
blocking the NC and the va customer had closing delayWe were forced to deliver the Florida jobs first and then the nc Working backwards In terms of the routeWhen the driver contact the customer she was either at work or at class.when she contacted us driver was sleeping or otherwise not availableWe are sorry for the leas than prime experience. We never received any claim form or claim from the customer. We will be glad to refund the dollars.The customer is welcome to submit a claim to 20-wagaraw rd fair lawn nj 07410Building

Email was sent to the customer. They also told me that the wheel was broken prior to it being moved. The told me that they did use boxes as neededWhen boxing the move our company indicated that we will box the tools if we feel the unit is too heavy to be moved in its
current formThe guys took out some tools from the bigger cartThe one with the broken wheelThe other one that was not packed did not incur any damage Therefore I don't see any flow with their judgement call. You are insured at per poundOut of good faith , I forward this to the claim service for reviewHowever, I am not very hopefully since the guys documented that the wheel was broken prior for it being moved.

Note This is not and offer to be rejected it is a statement of fact.
Again we have both Documents Our local Add Plus your signed Acknowledgment of no $Bonus on this vehicle Revdex.com Mission will stand
Regards,
*** *** *** - Mission Mitsubishi

Mission will stand on our first statment. Regards.*** *** *** - Mission Mitsubishi

First off the customer never contact us about any of those issues.After reviewing those complaints and checking with our helpers and foremen we reject all those claimsThe driver assisted in unloading the truckwrapping the furniturethe customer was telling us that everything would be wrapped
except the grand father clockIn reality we had to wrap many itemsThe customer had almost a full truck The customer jumped on the truck against insurance regulationsThe customer removed items from the truckDoes the customer think we are truck rental company? Which customer orders a moving company and then tries to remove the furniture from the truck ? Regardless , the guys finished on time and none of those claims are validIn fact , we are short on many packing charges that were not billed . The customer's desired resolution is to shut the business down because he paid $more ? Obviously this customer is unreasonable

Complaint: ***
I am rejecting this response because:
*** *** sent me email requesting to speak with me, I just got off the phone with them and they do not have no records of my wife and I ever purchasing a vehicle from Mission Mitsubishi Motors
Regards,
*** ***

Complaint: ***
I am rejecting this response because: payment has not been received to resolve the issueWill resolve once payment is in hand
Regards,
*** ***

Again unfortunately the customer misread the responseI attached paperwork (screen shots ) showing that the order for service clearly disclose tolls and fuel surcharge as well as processing feesI reject the customer 's responseIf the customer would agreeOur business would agree to mediation because we clearly cannot communicate with this customer.

The said person is fictitious nameThis person defrauded many moving companies in the areaWe are currently collecting all of the information we have and are forwarding it to our local PDThe so called salesperson lied to the single customer he bookedHe called them and asked them to cancel the
moveHe caused us to have to do the job at cost price because we look like a jokewhen our salesperson is calling the customer and telling them we are fraudWe found out he suppers from alcohol and drug problemPreviously arrested in NJ and is currently operating from Florida under fictitious names.? ?

The names of the movers were Corey , Rob and Padilla We did not have any OscarThe customer was charged another hour due to the additional items and some minor packing.? We apologize if the customer was offended and we only tell our side of the story as its told to us by the guys in the fieldOur guys know very well not to load liquor on the truck.? ?

Complaint: ***
I am rejecting this response because I would like to keep the Revdex.com involved until issue is resolvedI submitted a email with pictures on 7/to the provided address (no response as of 7/12)Additionally I’m still owed the outstanding balance.?
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Clearly the only thing "Questionable" here is this company's character and morals(I would be happy to forward all emails directly from my account to the Revdex.com)There was no Cut and paste jobIt's not worth the argument any longerI hope this horrific display by this company is posted where HONEST hard working people can see how they run their "Questionable" business.? I received my money back because my credit card company obtained it for me, not because this dishonest person did the right thingLet it be known BUYER BEWARE with this company!?
Regards,
*** ***?

Our Policy clearly states that deposit is only refundable if the customer has no closingThe customer cancelled the move on a short noticeOur cancellation policy is $cancellation feeHowever,? out of good faith we only charged $deposit and therefore we kept thatThe customer
took a spot on the calendar.? Therefore, preventing us from booking other business.? ?

This is the first time we receive a complaint from this customerPremier provided two trucks as agreed which was enough to take cf while item list was cfThe customer took every single item out of the house so we had to empty one truck and return for a third tripThe guys !! Finished
at midnightThe customer signed a change order authorizing the third truckMiss *** and her grandmother were chating with the guys which kept them from working The foreman had to stop them from doing that numerous timesMiss *** only getting the bank check at 4:pm for the estimated amount shows the misorganization.? ? ? ? ? ? ? ? ?

Complaint: ***
I am rejecting this response because: It is incorrectly states the wheel was broken prior to moving the tool chestPremier movers broke it as it was being moved by them full of heavy toolsThey needed to unpack the tools as I was quoted and they did notThey need to take responsibility for the damage they did!
Regards,
*** ***

First off the customer never contact us about any of those issues.After reviewing those complaints and checking with our helpers and foremen we reject all those claimsThe driver assisted in unloading the truckwrapping the furniturethe customer was telling us that everything would be wrapped
except the grand father clockIn reality we had to wrap many itemsThe customer had almost a full truck? The customer jumped on the truck against insurance regulationsThe customer removed items from the truckDoes the customer think we are truck rental company? Which customer orders a moving company and then tries to remove the furniture from the truck ? Regardless , the guys finished on time and none of those claims are validIn fact , we are short on many packing charges that were not billed .? The customer's desired resolution is to shut the business down because he paid $more ? Obviously this customer is unreasonable?

All the charges were disclosed on the order for service that was emailed to the customerThe customer refused to cooperate with the credit card procedure and our office only cooperated since it was a Sunday and did not want to cause hardship to the customer and our guysWe have a whole host of
issues with this customer and our attorney is reviewing this case to be refereed to collection since the customer did not pay all the chargesThere is still a balance owed on the job.?

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Description: Moving Services - Labor & Materials, Storage Units - Household & Commercial, Relocation Service, Moving & Storage Company, Movers, Movers - Office, Used Household and Office Goods Moving (NAICS: 484210)

Address: 500 W Main St Ste 18, Wyckoff, New Jersey, United States, 07481-1454

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