Premier Movers

Issue has been resolvedCustomers belongings delivered.?

Complaint: [redacted]
I am rejecting this response because: The price I was comfortable is the car with electric seat and tent window  and fog light and security system.the loan does not have anything to do with the car.The bottom line is I got the wrong car for the higher price.This the subject of the argument.The salesman drove the car home
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

First off , the claim form was never filled out. Second, I have no idea what the customer is rambling about - will not get damages ? customer is insured at 0.60 per pound. If such damage exists we will handle it accordingly. Third, Thank you for confirming there were 4 guys . The estimate had only 3 guys. Finally, a consumer rights ? Were is the business rights ? Where is our rights for a fair treatment by the customer ? If we did wrong , were is our chance to remedy the situation ? If two hours later you post a complaint on the Revdex.com ?Close this file. Customer needs to fill out the claim form and it would be process accordingly.

Complaint: [redacted]
I am rejecting this response because:It remains as false statements during the buying process from Mission Mitsubishi having lied regarding the condition of the vehicle and then not living up to its original statements when found to be false and untruthful. They are still responsible for repairs due to their misrepresentation throughout the process.
Regards,
[redacted]

This email has a copy of the contract and in the top corner it reads the the lender to be Mission Mitsubishi.  We did speak to Mr [redacted] and did explain this to him in person at Mission Mitsubishi. he was told Mission will be the lender and that his payment would be made here with our...

business office.Mr [redacted] decided to buy a Nissan a week later after buying a Mitsubishi.We are not holding his down payment from him and yes Security Service did decline his loan.  but that is our option to sell his contract at the same rate or lower.  I told Mr [redacted] this was not what he wanted to do that it would hurt his credit and he would lose his down payment......he responded  "I do not care" "to bad for me"Mission has reported this loan as a voluntary repossession forfeiting any down payment.Regards,[redacted] - Mission MitsubishiInternet Director

The names of the movers were Corey , Rob and Padilla . We did not have any Oscar. The customer was charged another 1 hour due to the additional items and some minor packing.  We apologize if the customer was offended and we only tell our side of the story as its told to us by the guys in the field. Our guys know very well not to load liquor on the truck.

Complaint: [redacted]
I am rejecting this response because:
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is not completely satisfactory to me because I am NOT satisfied in the fact that it does not address the fact that their SOP (Standard Operating Procedure) is to keep calling people even after the person has old them 5, 10, or even 15 times not to call them (as in my situation). I would like to see assurances that they plan to change their SOP to stop unwanted calls the FIRST time they are told!Regards,
[redacted]

This is the first time we receive a complaint from this customer. Premier provided two trucks as agreed which was enough to take 3200 cf while item list was 2600 cf. The customer took every single item out of the house so we had to empty one truck and return for a third trip. The 5 guys !! Finished...

at 12 midnight. The customer signed a change order authorizing the third truck. Miss [redacted] and her grandmother were chating with the guys which kept them from working . The foreman had to stop them from doing that numerous times. Miss [redacted] only getting the bank check at 4:30 pm for the estimated amount shows the misorganization.

Complaint: [redacted]
I am rejecting this response because:They are trying to strong arm me.  They sent the claim form only after I sent them the draft of the complaint to be filed with Revdex.com.  I filled out their claim form and sent it to them.I already paid extra money.  They are still trying to make this my fault.  Where are the consumer rights?I did NOT have 3 times the stuff as on the estimate.  I TOLD them that the driveway was steep.   They did Not send an additional guy.  Four showed up.They said that if I chose to file a complaint with Revdex.com, then they would not issue any money for damages.  Is that how consumer rights are protected?  I will call my lawyer if they dare act on what they said:"Before you send a complaint to the Revdex.com, I will advise you that they will not be able to reimburse you for any damages. You are better off resolving any claims with us. They will simply add a complaint to our profile. At that point, I cannot help you." regards,[redacted] Regards,
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:
The original estimate was understated, two trucks were provided and the company left large items in the basement. We had to convince the company to take a truck back and we were charged for overages because the original estimate was understated. There was a time delay because the foreman would not empty the truck until a certified check was received, that should have been made clear when the contract was signed. The delay was not related to small conversation, as we were packing and moving to help the process along, There was a delay because the foreman refused to move the items into the house as he was waiting for a check.
These series of events costs the [redacted]’ at least 2,114.72. In additional expenses.
Premier charged an additional $1,214.72 for time and materials- if the proper estimate was conducted, or if they called for a third truck since they identified that there were large items the move would have been completed at a decent time. We didn't ask for two trucks, the sales person conducted a walk through and saw everything that needed to move and he estimated two trucks.
The residence in [redacted] was sold and the [redacted] was forced to repay the new owners $900.00 for use and occupancy past May 31.  (as of the date of this letter this matter is not settled it could be more)
 
We are disputing the additional charges because:
Premier changed a move date at the last minute, costing the [redacted]’ approximately an additional $900.00
Premier did not estimate the proper number of trucks or size of trucks for the move, although they conducted a walk through.
Premier wasted two hours in moving time because they left and held the belongings hostage for a check
Premier left the [redacted]’ with a three car garage full of heavy boxes to move throughout  the home
As an insult Premier offered a $50.00 credit which was not properly communicated to the movers for additional boxes, and [redacted] had to haggle for additional wardrobe boxes, and had to run out to purchase additional boxes because not enough were brought.
While the movers were respectful and hard working, the managers lacked efficient customer service skills and was slightly condescending. (I shouldn’t have to argue with a vendor that I’m paying)

Regards,
[redacted]

The foreman Randy and the helper Greg state the wheel was broken prior to moving it. They showed it to the one lady which is not the lady that ordered the move so we can see where the confusion is coming from.

I do apologize , our manager , Ruben did have a baby girl and is working very limited hours. We have the tops and will deliver them as soon as possible. 
 
Thanks 
 
Yosef [redacted] 
President

MissionMitsubishi-[redacted] Reached outto Mr. [redacted] 08/04/15 we talked about his concern and what Mission Mitsubishicould do.  After talking to Mr. [redacted] itwas clear that he was not happy he explained to me that if he did not get whathe wanted the District Attorney for San Antonio...

would be contacted. TheAttorney General for the State of Texas would be contacted and so on.  So I asked Mr. [redacted] what happened the day hecontracted on this New Mitsubishi.  He told mehe test drove different models…. onethat had Power Seats, Security System, Tint, and extra Lights. He then said hewas offered the price option for thedifferent models.He Pickedthe One he wanted the financial option that he was most comfortable with.  A Finance Manager went over his agreementwith a Local Lender Security Service.  Heagreed that this was the loan he wanted for the Vehicle he could afford.  All Contracts are signed under Audio/Video surveillance for everyone’sprotection. The Seller, The Buyer, and The Lender.  Now a week later Mr. [redacted] claims he wastricked.  The Price iscorrect The Vehicleis correct Offered toTint the Vehicle in good faith as our customer at no cost to him….he declined. [redacted]
[redacted] – Mission Mitsubishi

Complaint: [redacted]
I am rejecting this response because: It is incorrectly states the wheel was broken prior to moving the tool chest. Premier movers broke it as it was being moved by them full of heavy tools. They needed to unpack the tools as I was quoted and they did not. They need to take responsibility for the damage they did!
Regards,
[redacted]

The customer loaded three times the amount of items. The guys had to work with a stiff driveway. we sent an additional guy due to the added items.  we are considering legal actions for additional money owed and defamation  In regard to damages, this morning the customer...

was emailed a claim form. The customer was asked to fill it out and send some pictures.  Never did that. Simple filled out a complaint. We are speechless. Nothing Further.

The said person is fictitious name. This person defrauded many moving companies in the area. We are currently collecting all of the information we have and are forwarding it to our local PD. The so called salesperson lied to the single customer he booked. He called them and asked them to cancel the...

move. He caused us to have to do the job at cost price ... because we look like a joke.. when our salesperson is calling the customer and telling them we are fraud. We found out he suppers from alcohol and drug problem. Previously arrested in NJ and is currently operating from Florida under fictitious names.

Complaint: [redacted]
I am rejecting this response because:I made a mistake and was not able to respond to the dealers answer re Complaint #[redacted]. This is it1.       In regard to the audio and video the dealer is referring to:-          I ´d like for the Revdex.com and myself to review it as I was never asked if I wanted those services, I was never told I was being billed for those services.-          It should show how I was presented blank papers to sign, and when I question it, the finance person said that he was going to print out the information I had given them, pointing at his printer and computer. So I never saw any actual amounts.-          It should point the manipulative way he asked me to sign the papers.-          I do not recall I was told I was being recorded, nor anywhere in dealer’s installations where I was announce or was posted buyers, or potential buyers are being recorded. (all of the above with my mother is witness)2.       As I mentioned before, I was not told I was being billed, nor if I wanted those optional services (my mother is witness). If the dealer chooses to install them and then bill the customer / client is deceitful. Customer/client should be informed and allowed to make their mid about them.3.       I do not want, asked for, or agreed on paying / being billed for services that are, in my opinion useless. Window etching with vehicle’s vim or whatever serial number or otherwise is, again, in my opinion more that ridiculous and useless, just an excuse to deceit people. I did not asked for, nor have any need interior fabric protection nor paint protection, completely useless, and how do I even know it was installed? And the additional insurance in case “you total your car.” I am already paying for full coverage with the insurance I chose. If need additional insurance or not should be my decision.4.       In regard to the dealer calling me, I do not answer my telephone during work hours, and, even if he did, there is no voicemail about the alleged calls.5.       About the $4,000+ discount he mentions:-          That is the so called “Cash for Junkers” discount offered to every buyer /potential buyer. -          That “Cash for Junkers” was air on TV early – mid 2015 and there was a period of time that it was offered even if the buyer was not trading a car. -          That discount or rebate was offered to me from the beginning by the seller, without me haggling or asking. (My mother is witness).-          That discount is aside the point –the dealer billing customers/clients for neither services they do not want nor need. I have to make a point that I do not want to deal with any of the employees of Mission Mitsubishi without a mediator or witness since:-          I have received bad costumer service: they had raised their voice at me; they had told me I had frustrated everyone there etc.-          I have been manipulated, I had been separated from my witness and rounded up by more that 4 of those employees and manager to try to make me buy things I do not want.-          I have been ignored and even the telephone had been hung up on me when I asked them to disclose those optional items.-          When I call they would leave me on hold for very long periods of time, I was told “he does not want to answer,” calls transferred to no one and disconnected, I was placed on unnecessary holds without my consent.-          They have proven to me to fabricate facts.-          They have proven to me to hide facts.
Regards,
[redacted]

Spoke to Mr [redacted],Loan is approved and extra Key/manuel will be delivered today.  Sales team was waiting for Mrs [redacted] to call and we should have reached out to the buyer.  Apologized to Mr [redacted] for the delay and shared my personal cell number to handle any concerns hey may have....

 Mr [redacted] said he was now satisfied and he has no other concerns with Mission Mitsubishi. Regards,[redacted] - Mission MitsubishiDirector

Complaint: [redacted]
I am rejecting this response because: There was no documentation given proving any service was completed on the vehicle not even an oil change upon purchase. I specifically asked if the vehicle was serviced prior to purchase and I was told yes and if I had any doubts something not being done I was guaranteed it would be taken care of when I was told to bring it in Saturday back to Mission.  It has nothing to do with the up kept of the vehicle in the future and future luxury "up keep", as implied that I'm complaining about the cost but the fact the vehicle was sold under false pretense due to the service requirement light coming 24 to 48 hrs after purchase. If a dealership can not service a vehicle correctly and properly prior to sale because their equipment isn't "high tech" enough as stated by  the service employee, they should acquire these types of vehicles 
Regards,
[redacted]