Priceline.com

I just wanted to update my complaint I filed for priceline.com. I'm sorry I do not have the complaint number. The issue was resolved. I was told there was no exceptions and I was being charged a fee since the hotel would charge them a fee. I called the hotel and the hotel said they can cancel the...

reservation with no fees or penalties to me or priceline.com. I called back and informed them of this and they called the hotel and verified the cancellation had happened. They told me I would be refunded so I called the bank to update them. They recommended that I wait until I see a refund before canceling since they would deduct the money they gave me back and if I wasn't refunded the process would have to restart all over.  I am happy and relieved this issue has been resolved but it was a very long and stressful proccess to get to this point.  Thank you.
Respectfully,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
When I was redirected to the page that told me that they were unable to find a ticket, I was given the options you mentioned:
Date flexibility
Non-Jet
Amount of connecting flights (I believe).
I know for a fact that I selected 12/22/2014 on the flexible date portion.  Thus, the fact that the next page may have said 12/15/14 is irrelevant because it should have been the date that I selected.  The error was not mine, and I refuse to accept your response.    I have already filed multiple complaints.  I am currently working with my bank to get all my money back, in addition to the second flight.  It is absolutely wrong that you require someone to re-book with you just to get their money back.  I doubt that your Revdex.com complaints actually affect business because this world is full of people willing to put up with being defrauded, but I will not stop complaining until this is made right.
Sincerely,
[redacted]

In order to properly review the consumer's claim, the following was sent to the consumer requesting additional information.
 
Dear [redacted],Thank you for taking the time to contact us regarding your
reservation at the [redacted] Hotel for...

Request
Number [redacted].We understand that you have purchased a rate that
include free breakfast; however, it was not provided by the hotel. We truly
apologize for the inconvenience it caused you. Kindly send us a copy of the
hotel receipt showing the charges you incurred for the breakfast for us to
determine if a refund can be offered. While waiting for the said receipt, we
will also investigate this case further with your confirmed hotel. As for the
receipt, you may fax it to [redacted] or you may email the information in a
[redacted] or [redacted] file, not larger than 2 megabytes to
[redacted].We apologize for the inconvenience and hope
to hear from you soon.Sincerely,[redacted]Customer
Relations Specialist

Well,I never ,ever write reviews on anyone.But I felt these people needed some one to speak up.I am a Gay woman in America.I know,crazy right ,especially for the year 2016.Who woulda thunk lol..Anyway.I was sent a credit card from priceline.com for a substantial amount.I used it for about a year and then I payed all my cards off.Well I decided to transfer some bills from other cards I had.So I called the priceline.com phone number to speak to a representative about 4 cards I wanted to transfer.I could have easily done 3 of them online,but I wanted to do all four.Well I began speaking with a help person from priceline.She asked a few personal questions ,of which I answered correctly.Oh did I mention I have a deeper voice than some females.Anyway,I guess that was the issue.She then said I needed to speak with a supervisor,which I said,sure no problem.So the supervisor ask me some random questions about houses and past cars I had owned.I answered all of them with no problem.Well ,he then passed me back to a regular representative,which again sent me to a supervisor after asking me more questions,in which I answered correctly.Well after about 4 supervisors and 3 regular workers,I gave up.They,priceline,then locked my online account.I tried to do the transfers but it said I needed to call first.So I again tried calling and had the exact same thing happen again.I finally gave up.I just cant believe in america,because a gay woman has a deeper voice or different race,anything could be used to not allow me access to my account.Apparently at priceline,you need to be all american,no gay,,no blacks,,no hispanics,,etc..I really thought we were past all this in the year 2016.I can not believe a company can do such things based on a phone conversation.I never had any issues with any of the other 24 credit cards I have.Not sure why the ACLU or whoever watches for these things hasn't done something about these guys.Im not sure who to call.If anyone or any organization wants to help me in a court case or otherwise against these guys,priceline.com.Your more than welcome to contact me..[redacted].I never would have dreamed anyone would be so biased based on race,,,religion,,etc...Truly a sad day in america..Apparently not home of the free for priceline,unless your ,,,,,,

Complaint: [redacted]
I am rejecting this response because: 
I did not authorize this purchase!  This was done fraudulently on my charge card, I DID NOT put my initials in the box and I DID NOT accept the terms as you show in your response back to me.  Some how this was done fraudulently.  
I am writing a letter to your CEO, COO and CFO about the horrific customer service I have received and how ridiculous all of this has been.  I am demanding my credit card be refunded.  Something happened online with your website charging my credit card without my consent.
Sincerely,
[redacted]

Hello.  Please see the reply we have sent to our customer regarding her rejection to our original response. Thanks.
 
[redacted]
*
We wanted to take this time to contact you regarding your reservation with [redacted] for Trip Number [redacted]
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As we understand, you are not happy with the resolution that was provided and stated that you were not advised prior to booking that the reservation was non-refundable.
 
We understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-refundable.
 
On the contact page presented prior to purchase it did state, "Free cancellation until 11:29pm EDT on 11/4/2016. After that time standard airline cancellation and change penalties apply [redacted] full fare rules and baggage fees." The 'full fare rules' was a hyper link that is able to be selected showing the full fare rules. For your reference, a copy of the contract page has been sent in a separate e-mail.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:I am not so much rejecting this response but am confused. I thought this complaint was with [redacted].com not priceline. how did priceline get involved. can you advise should I open a new complaint with [redacted].com or what should I do 
Sincerely,
[redacted]

We are in
receipt of the complaint...

initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to
the consumer, he/she intended to book a reservation from July 2nd to July 5th and received confirmation for July 3rd to 5th. The consumer states that Priceline was
unable to change or, cancel the reservation for a full refund.
 
Please note
that the consumer selects his/her travel dates for a Name Your Own Price
purchase. Once the consumer provides
all the details of his/her trip on our web site, we summarize the consumer’s
request, including the dates selected, on what we refer to as the Contract
Page, (attached). The consumer is then asked to review the details/summary of
the trip and initial the box at the end of the summary to authorize the terms
and conditions of the purchase, and confirm that the travel details provided
are accurate. If the consumer’s offer summary shows a mistake, the consumer can
go back and change it before he/she clicks "Buy Now."
 
Attached hereto is a copy of the
consumer’s initialed contract page agreeing to the non-refundable and non-changeable
terms and conditions of the purchase as well as a Friday, July 3rd
departure and Sunday July 5th return date.


















Depart:
Fri, July 3, 2015

Return:
Sun, July 5, 2015

 
Our
ability to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners, which state that the consumer’s selected
reservation is non-changeable and non-refundable.  We are sorry that the consumer’s selected
purchase is non-refundable and we are unable to assist the consumer with a
change or refund.
I hope you find this information helpful and appreciate the
opportunity to clarify this matter.
Sincerely,
[redacted]
Priceline.com
 
This contract for request number [redacted] was originally initialled on Sun Jun
28 12:35:20 EDT 2015
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.


























Airfare Details

Depart:
Fri, July 3, 2015

Return:
Sun, July 5, 2015

Departing Airport:
[redacted]

Arrival Airport:
[redacted]or
[redacted]

Flight Times:
The [redacted] will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft

We Recommend Trip ProtectionLife is uncertain...plan
for the unexpected.Get the following protection up to the limits listed below and much more.
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for
$17.00 per person.View terms & conditions
No, thanks. I prefer to decline Trip
Protection.
Summary of Charges



























Airline Ticket Offer
Price:

$150.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$43.40 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$193.40

Total Trip Cost:
(All prices are in US dollars)

$193.40

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the [redacted] will automatically
cancel the remainder of your reservation. If any part
of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 





[redacted]
** 




I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
0in 0in 10pt">We are sorry that the consumer is not satisfied with the location of his/her Name Your Own Price hotel room accommodations at the [redacted]
 Priceline tells consumer that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer's selected area(s).
We have confirmed that the [redacted] is located in the shaded area of the mapping guidelines for the city area labeled [redacted].
Consumers who prefer to stay in a particular location or property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels.Again, we appreciate the opportunity to clarify the matter.
Sincerely, N. D[redacted]priceline.com
Booking Type:
 Name Your Own Price
 Hotel:
 [redacted]
 Zone/Hotel Location:
  [redacted]
 
 
This checkout page for trip number [redacted] was submitted on 2015-09-21 22:42:23
Please Review Your Request
2½ Star Moderate-Plus Hotel  
Which hotel will I get?
Check-In Date:
[redacted]
Check-Out Date:
[redacted]
Region
[redacted]
City Areas:
[redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Number of Nights:
3
 
Offer Price Per Room, Per Night:
US$ 90.00
Travel Insurance:
US$ 15.00
Subtotal:
US$ 270.00
Taxes and Service Fees:
US$ 52.17
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 322.17
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USD15.00 per room per night. Details.
 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to indicate that you have reviewed your request, please initial below. Remember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request.
[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Dear [redacted]
* We are contacting you today regarding your reservation at the [redacted] & [redacted]r booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive...

Offices. As we understand, you did not use the reservation and you would like to be refunded.   We contacted the hotel and verified that the reservation was not used. The reservation is truly restricted which is non cancelable and non refundable. However, as a gesture of goodwill, I have your refunded your reservation in full. I processed a refund in the amount of 112.55 USD back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted]
[redacted]

RevDex.com, Inc.
We are in receipt
of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond. 
Our documented case history confirms that [redacted] contacted priceline on Mon June 09, 2014 stating that the hotel was
unable to accommodate her request for two king or two queen beds in each room.
Attached hereto is a copy of the consumer’s
initialed contract page agreeing to the non-refundable, non-changeable terms
and conditions of his purchase.
On each consumers’ contract page (including the
contract page in question), we clearly and conspicuously place the following
disclosure regarding requests for bed types labeled under Important
Information.
Review
Important Information

All rooms will accommodate up to 2 people. Requests for bed types
(King, Queen, 2 Doubles, etc.) or other special requests (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed by Priceline.



Special Request





All special needs
and requests must be arranged directly with the confirmed hotel and are at the
hotel's discretion. Priceline will provide you with the hotel's contact
information. Since Priceline has no control over which room a hotel will assign
to you, Priceline cannot accommodate special requests in advance of your
booking and cannot guarantee that special requests will be met.


A Name Your Own
Price reservation cannot be changed, canceled or modified on the basis that a
special request was not met.


Rooms reserved through priceline are guaranteed to
accommodate up to 2 guests comfortably.
Some hotels may charge an additional fee, payable at


the front desk, for
bedding requests and/or extra people.
All bedding requests are based on hotel availability and are at the discretion
of the hotel.


Rooms may have:


·  1 Double Bed


·  1 King Bed


·  1 Queen Bed


·  2 Double Beds


·  2 Twin Beds


Accommodations for additional guests or requests for
specific bed types must be made directly with the confirmed hotel and are not
guaranteed by priceline.


Priceline requests
non-smoking rooms; however, room assignments are based on hotel availability
and are at the hotel's discretion. If you require either a non-smoking room or
a smoking room, contact your confirmed hotel directly. Priceline cannot
guarantee a non-smoking or smoking room.


Requests for
specific room locations (i.e., connecting, high floor, view, away from elevator
etc.) should be made directly with your confirmed hotel. While your hotel will
do its best to accommodate you, priceline cannot guarantee that special
requests can be met.


For specific room
type or bed type requests, try our Published Price or Express Deals options.


Disability Needs


If you have
disability needs (for example only, you need a wheelchair accessible room or
require the use of service animal) you must call the hotel after your booking
is made and verify that your needs can be met. Priceline.com cannot accommodate
disability needs in advance of your booking. If your disability needs cannot be
accommodated by the hotel, please call Priceline customer service.









We appreciate the opportunity to
clarify.


Sincerely,


[redacted]


priceline.com





This
contract for request number
[redacted] was originally initialed on 2014-06-09 12:24:27


$50


per night





2 Star Hotel in Downtown and University Park Area for
$50/night


This deal saves 20% or more compared to
similar hotels*


Not what you're looking for? See more Express Deals.



.





























Area:




At the foot of the steep Wasatch
Mountains, downtown Salt Lake City is an exciting metropolis. Visit the
University Park area where the 2002 Olympics took place. Take a tour of... (Click for full
Description)




Star Rating:




What hotel is this?




Guaranteed Amenities:






Free Breakfast


Free Internet in room


Outdoor Swimming Pool





Pets Allowed


Fitness Center





Check In:




Wed Jun 11, 2014




Check Out:




Sat Jun 14, 2014




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All rooms will accommodate up to 2 adults.







Reservation Names:
age 21 or older




Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.


Room 1


First:


MI:


Last Name:





Room 2


First:


MI:


Last Name:





Room 3


First:


MI:


Last
Name:





Room 4


First:


MI:


Last
Name:





Room 5


First:


MI:


Last
Name:





Room 6


First:


MI:


Last
Name:





Room 7


First:


MI:


Last
Name:





Room 8


First:


MI:


Last
Name:





Room 9


First:


MI:


Last
Name:




Downtown and University Park

















© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


Your hotel is guaranteed to be in
this areaView a larger map
»









We
Recommend Trip Protection


Trip Protection for this hotel stay
is $30!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>





100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.



24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Summary
of Charges
































Price
per night:




$50




Rooms:




2




Nights:




3




Room Subtotal:




$300.00




Travel Insurance




$0.00 ( DECLINED ) + Add
now Recommended!
(remove)





Taxes & Fees:




$52.74




Priceline Hotel
Coupon:




-$15.00Congratulations!
Your 5% coupon successfully applied!




Total Price:
All prices are in U.S. Dollar.




$337.74


337.74
337.74 0.00


Apply Coupon


Have a coupon code?Apply


remove coupon





Mandatory fee of is collected at the hotel.


Review
Important Information




All rooms will accommodate up to 2
people. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.



Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.


The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds
are not allowed. If your request is not accepted, your credit card will
not be charged. Prices are not guaranteed until purchase is complete.



If your request is accepted, Priceline will immediately
charge your PayPal account the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not allowed.
If your request is not accepted, your PayPal account will not be charged.
Prices are not guaranteed until purchase is complete.


Initial Here:
I have
read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage.

We are sorry that the consumer's purchase no longer qualifies for a best price...

guarantee.
 In accordance with our price guarantee policy, the consumer  must contact us within 24 hours of booking to initiate a claim.
However,  as an exception, the consumer was offered the option to cancel the hotel portion of the vacation package.
 
Sincerely,
N D[redacted]
Priceine.com

size="2">RevDex.com, Inc.
 
We are in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to
the consumer, she/he purchased trip protection along with a non-refundable purchase
and therefore requests a refund due to a change in plans.
 
Attached hereto
is a copy of the consumer’s initialed contract page agreeing to the terms and
conditions of the purchase as well as the trip protection coverage.
 
View Description of Coverage
 
Trip
Protection does not protect you in the event of unforeseen business or personal
obligations, changes in your travel plans after your offer is accepted or
dissatisfaction with your itinerary.
 
 
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
 
[redacted] Trip Protection Description of Coverage can be found on the FAQ section of the priceline.com website
as well as the consumer’s contract page. [redacted]
About Your Travel Insurance - If you have questions or
concerns regarding Travel Insurance for this trip please email [redacted]
or call toll-free [redacted] for international callers).
·       
To request claim forms, please visit [redacted].
You may also email or call [redacted] using the contact information above. If
emailing, please include your Request Number [redacted], your name, your
address, your phone number, and the type of claim form you need (e.g. Trip
Cancellation).
We hope you find this information helpful and we are sorry that the consumer’s
selected reservation is non-refundable and we are unable to assist any further.
Sincerely,
 
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-02-14 21:26:19
$82 per night


2
Star Hotel in [redacted] Area for $82/night
This deal saves 18% or more compared to similar hotels*
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
Not
what you're looking for? See more Express Deals.
.
































Area:

The "clam capital of the world," [redacted]
draws thousands of people every October to its Clam Festival. The
17-mile-long [redacted] has more than just brown... (Click for full Description)

Star Rating:


What
hotel is this?

Guaranteed Amenities:


Indoor or Outdoor Pool

Free Parking


Free Internet
Free Breakfast


Check In:

Sun Feb 15, 2015

Check Out:

Mon Feb 16, 2015

Rooms:

All
rooms will accommodate up to 2 adults.

Choose Bed:






















$82
per night

1 King Bed - Nonsmoking Room - Free Wifi, Fridge,
Microwave



$90
per night

2 Queen Beds - Accessible Nonsmoking Room - Free Wifi,
Fridge, Microwave



$90
per night

2 Queen Beds - Nonsmoking Room - Free Wifi, Fridge,
Microwave


Reservation Names:
age 21 or older

Please
enter the name of the person who will be checking into the hotel. They must
present a valid photo ID and credit card.
Room 1
First:
MI:
Last Name:

 
Room 2
First:
MI:
Last Name:

 
Room 3
First:
MI:
Last Name:
 
Room 4
First:
MI:
Last Name:
 
Room 5
First:
MI:
Last Name:
 
Room 6
First:
MI:
Last Name:
 
Room 7
First:
MI:
Last Name:
 
Room 8
First:
MI:
Last Name:
 
Room 9
First:
MI:
Last Name:

[redacted] Area
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© 2015 Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in this areaView a larger map »

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Price
per night:

$90

Rooms:

2

Nights:

1

Room Subtotal:

$180.00

Travel Insurance

$10.00 + Add now
Recommended! (remove)

Taxes & Fees:

$34.36

Priceline
Hotel Coupon:

-$0.00

Total Price:
All prices are in U.S. Dollar.

$224.36
224.36 224.36 0.00

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Mandatory fee of is
collected at the hotel.
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Review Important
Information

All rooms will accommodate up
to 2 people. Special requests (including
preferences for smoking or non-smoking rooms) should be requested through
your confirmed hotel and cannot be guaranteed by Priceline.
Reservation is guaranteed
for arrival on the confirmed check-in date only. If you do not
check-in on the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.
The hotel that is booked may
or may not be one that you have seen during a hotel search on priceline.
Any sorting or filtering options previously used will not apply to this
request.
Mandatory Fee: This hotel charges an additional . This
fee will be charged to you directly by the hotel. Mandatory fees are not
optional and typically cover items such as resort fees, energy charges or
safe fees. The amount of the charge is subject to change.
The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may be mandatory (e.g., resort fees) or optional
(parking, phone calls or minibar charges) and are not included in your per
night price.
Hotel rooms reserved through
priceline are not eligible for frequent traveler points, upgrades,
vouchers, or other discounts and incentives.
If your request is accepted,
Priceline will immediately charge your credit card the total cost of your
stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds
are not allowed. If your request is not accepted, your credit card
will not be charged. Prices are not guaranteed until purchase is complete.

If your request is accepted, Priceline will immediately
charge your PayPal account the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your request is not accepted, your PayPal account will not be
charged. Prices are not guaranteed until purchase is complete.
Initial Here: I have
read, accept and agree to abide by priceline.com's terms
and conditions and privacy policy. I
have read, accept and agree to abide by priceline.com's terms and conditions, privacy
policy and the travel insurance Description of
Coverage.




CONTRACT_ID:
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
 
I checked [redacted] for the four star hotel deal and found it was gone. Only the following deal is still available.
[redacted]
Deluxe 4-star boutique hotel in Center Strip area | 70% 1 Room, 2 Adults, 2 Children Wed, Aug 17 - Thu, Aug 18 Free parking, Resort, Pet friendly, Boutique hotel, Casino, Fitness center, Pool(s), Restaurant(s), Business center  see more This hotel's location earned it a 4.5/5 guest rating. $41.00 per night x 1 night x 1 room $41.00
$9.28
Hotwire total due today (USD) $50.28 Estimated resort fee due at hotel  $29.00 Trip total (USD) $79.28
I made two calls immediately after booking and talked with three people including  a senior Customer Representative. They did not cancel my order, which prevented me to take that deal.  Even current deal is better than the priceline deal ($63.88 + extra $22.49 for two kids=$86). I'd like Priceline compensate me.
 
Thanks,
 
[redacted]

I would like to further back up my complaint that I negotiated for a hotel under the...

impression that it will be a 5-star hotel and located on the [redacted] Strip by pasting the location of the [redacted] Hotel according to Priceline.com:
Hotel Location
Less than two miles from The [redacted] Strip, the [redacted] International is adjacent to the [redacted], and just steps away from [redacted] and many of the city's best resort casinos. [redacted] Airport is four miles away.

RevDex.com, Inc.
We have received the
consumer’s additional comments.  As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence. The
fees involved in changing the reservation were provided to us by the airline
and we are unable to waive the fees. The consumer may contact the airline directly
concerning any further assistance. We are sorry that we are unable to assist
the consumer any further in this situation.
Sincerely,
N. D’Angelo
priceline.com

We are unable to locate the referenced reservation with the...

information
provided. The account/order number provided ([redacted]); by the consumer
is not a valid priceline.com request number.
In order to
locate the reservation and review this matter, we ask that the consumer provide
the 11 digit Priceline Request number(s), as well as the email address that was
provided at the time of purchase.
Sincerely,
[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because:
Good Morning 
I recently filed a complaint about an online company for a car rental. This is not the first time I have used this website for rentals but it is the first time I was lied to and did not receive what was offered. This is the first time I have used the Revdex.com and filed a complaint  for help in my matter. I would greatly appreciate your assistance in this matter since I missed something and did not get anywhere with my complaint. When I sent the complaint I received an email from the travel office of this company and was asked to send documentations from the rental company and sent them, I somehow missed the email from the Revdex.com asking me for documentation. I sent the information that was asked and then told that what was stated in my confirmation page was not true and there was limitations that were in fine print but stated other wise. Please help me resolve this matter I was tremendously over charged and at the time I was in a bind and did not have time to look elsewhere for a transportation. I was offered unlimited millage for my rental but when I went to pick it up I was told the unlimited meant 150 per day , how that can be I don't understand. I tried to resolve this matter through the company I rented through and I have the conversation stating that they were pretty much aware of what I was complaining about and still did nothing. Thank You and if possible please help me understand why or how can they do this.

Sincerely,
[redacted]

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. Unfortunately, there is nothing we can add to what has already
been stated in our previous correspondence With Name Your Own Price
reservations, priceline cannot confirm or determine in advance of the
reservation purchase how many doors the vehicle will have, or the make of the
car.  Priceline advises that each class
of vehicle will accommodate a certain number of passengers and pieces of
luggage, and we do not offer or guarantee 4 door accommodations for the car
type requested.  We are sorry that we are unable
to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Dear [redacted]

face="Calibri"> 
We wanted to take this time to contact you in regards to your hotel reservation at the  [redacted] Miami Airport Hotel & Executive Meeting Center booked under Trip Number [redacted]
 
We are writing to let you know that we have received your concern from the Revdex.com. As we understand, you are requesting a refund for this reservation as the hotel did not allow you to check in saying that the reservation was cancelled.
 
After our review of this concern we show that you contacted us at 6:55 AM, Sunday, Aug 16, 2015 which is the scheduled day of check out. At that time it was noted that you stated the hotel would not allow you to check in as you had just arrived. Since it was on the day of check out our agent attempt to contact the hotel to see if they would allow any exception since you were trying to check in the day after your schedule check in date. When they were able to speak with the manager it was confirmed with the hotel that they charged the reservation as a no show as the check in date had passed and no refund would be provided. We attempted phone contact, were unable to reach you and sent an email stating, "We have made arrangements for you to speak with a Customer Care Consultant" asking to please call us. We did not receive any additional contact until now.
 
Prior to booking you were presented a contact page that included Booking Conditions. Those conditions included:
 
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed.
 
Since you did not arrive at the hotel to check in on the reserved check in date of Saturday, Aug 15, 2015, no refund is able to be provided.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
 
Sincerely,
 
Bryan B[redacted]
Executive Offices