Priceline.com

Complaint: 9985693
I am rejecting this response because: I feel that there is something that can be done.  I don't mind keeping the flight but I need to change the name on the itinerary.  If this cannot be done then I would like to at least receive credit towards a future flight. My wife will still be going but the part with my name I need to change. I have the wrong name entered.
Sincerely,
Ismail Hemani

From: [redacted] [mailto:[redacted]] Sent: Monday, March 16, 2015 10:56 PMTo: [redacted]Subject: Complaint#[redacted]   Good Evening,   I was trying to reach you to let you know the complaint has been resolved. Priceline contacted me last week and let me know they were able to make arrangements with the hotel to charge their card for the in room internet service during our stay. There was no way for me to reflect this on the website, but I wanted to try and let you.   Thank you for your help.   Best Regards,   [redacted]

Important Information About Your HotelThis confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 06/24/2015 at 04:41 PM. Priceline has processed the refund to your method of payment. You can expect to see it posted to your card within 5 business days. A summary of all charges related to this order is shown below. Please note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.
Total Original Cost (including taxes and fees and $0.00 priceline hotel coupon)
$355.30
($355.30)
$0.00
Hotel Cancellation Fee
$0.00
$0.00
$0.00
Total Charges to Credit Card:
$0.00
Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown above. Please allow a full billing cycle to pass for all refunds to be processed. If you need any further assistance please send us an email by clicking here. We would be happy to assist you in any way we can.

Dear Ms. [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted].
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand you are requesting for a refund of the
difference because you intended to book your reservation in [redacted] Dollars.
We reviewed your request and verified that the currency selected prior to
purchase was in United States Dollars. As a one time exception to this policy,
we will submit a refund request on your behalf for the difference. The exchange
rate at the time of booking was 1.29 and your total reservation cost in
[redacted] Dollars is 343.55 CAD. A refund request in the amount of 77.23 USD was
submitted to our management team for review, and if approved, the refund will
be processed to the card you used to submit your request. This process can take
up to 14 days. We will try to expedite this process. Once the refund is
approved, your refund will be processed by our system within 1 business day;
however, it may take up to 5 business days for your bank to post the refund to
your account.
 
Thank you for the opportunity to assist you and we hope
you find this information helpful.
 
Sincerely,
 
Junko Alonte
Executive Offices

Dear Mr. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
 
In order for us to process to submit a refund request of
$29.98, please verify if the mailing address we have on file is correct. 
 
[redacted]
**
 
We look forward to assisting you and resolving your
issue.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
 
The question is not whether the hotel was in the "designated area". It is why that area is considered "downtown" by Priceline. That hotel could not be considered downtown by any stretch of the imagination. Therefore, to label it as such is misleading to customers. I'd like an answer as to why the area is considered downtown, and whether you think it is misleading or not. 
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond....


 
Priceline offers a variety travel service options, including reservations that permit cancelations.
 
When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation.
 
In this case, the consumer selected a reservation that provided greater savings and less flexibility.
 
Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions, including the travel dates selected.
 
Sincerely,
N. D[redacted]
priceline.com
 
Your Trip Summary
Names must match photo ID. Please verify spelling and edit names as necessary.
[redacted]
[redacted]
Depart ing Flight Informat ion - Friday, Sept ember 18, 2015 (Arrives Sat urday, Sept ember 19, 2015 )
Operated by [redacted]
[redacted]
[redacted]
9h 0m, 4387 mi
From
[redacted] [redacted]
[redacted]
Departs: [redacted]
[redacted]
T o
[redacted]
[redacted]
Arrives: 0[redacted]
[redacted]
Aircraf t
[redacted]
Economy/Coach
Class
Ret urning Flight Informat ion - Monday, Sept ember 21, 2015
Operated by [redacted]
[redacted]
Flight [redacted]
10h 10m, 4387 mi
From
[redacted]
[redacted]
Departs: [redacted]
[redacted]
T o
[redacted] [redacted]
[redacted]
Arrives: [redacted]
[redacted]
Aircraf t
[redacted]
Economy/Coach
Class
Passenger and t icket informat ion
Summary of Charges
Airline Ticket Cost: $130.00 per ticket
Airline Ticket taxes and fees: $480.50 per ticket
Airline Ticket Trip Protection: Declined + Add Now Recommended!
Number of Tickets: 2
Airline Ticket Delivery: $0.00 (Electronic Ticket)
Airf are Subtotal: $1,221.00
Total Trip Cost:
(All prices are in USD) $1,221.00
Baggage Fees are not included in your trip cost.
Important Information
Once confirmed, airline change penalties and restrictions apply. Most tickets are non-refundable. See your airline’s
full fare rules.
Airline tickets are non-transferrable. Name changes or adjustments are not allowed once purchased.
Meal and seat preferences are not guaranteed. Fares are not guaranteed until purchase.
Airfares and flight availability are not guaranteed until purchased.
You will be issued Electronic tickets. All travelers will need a valid passport and you may also need to show additional
documentation at your destination and/or in connecting countries.
Enter Your Billing Address(as it appears on your credit card statement)
Street
[redacted]
[redacted]
"Yes! I would like to receive exclusive promotions, coupons, and discounts from priceline.com."
[redacted]
Seat Preference:
Flight #[redacted] Window Seat Requested
Flight #[redacted] Window Seat Requested
Meal Preference:
No Meal Preference
Ticket Type:
Electronic
Ticket
[redacted]
Seat Preference:
Flight #[redacted] Together Seat Requested
Flight #[redacted] Together Seat Requested
Meal Preference:
No Meal Preference
Ticket Type:
Electronic
Ticket
Hotels Cars Flights Vacation Packages Cruises More ? My Trips ? Help ?
Credit Card T ype
-- Choose --
Credit Card Number
XXXXXXXXXXXXXXXX Month Year
Expiration Date Security Code
XXX What's this?
Current Cost $1,221.00
Card Member Bonus - $50.00 Statement
Credit
You Pay Only $1,171.00
You're pre-qualified to apply for the new priceline rewards [redacted]® card.2 Apply
right now to save $50 when you use your new account to pay for this purchase.
Plus, enjoy these benefits:
Earn 5 points per $1 spent on priceline.com® purchases
Earn 1 point on every dollar you spend...every dollar, every place
No Annual Fee2
Redeem your points, for statement credits, for anything you buy on the card
($25 minimum)
Terms and Conditions
apply now and save $50
Password (Min. 8 characters)
••••••••
Conf irm Password:
••••••••
Choose a Credit Card
I want to use my own credit card:
I would like to save $50 on this purchase.1
You can choose to stop receiving "pre-screened" offers of credit from this and other companies by calling toll-free 1-
###-###-####. See PRE-SCREEN & OPT-OUT NOTICE on the credit card Terms and Conditions for more information about
pre-screened offers.
Register now and save! (optional)
Create a password and we'll save your itinerary and billing information in a secure profile.
Password strength strong
prev buy my t icket s now
1 Savings offered as a one-time statement credit to your new card.
2 Offer subject to credit approval. Benefits will vary depending upon the card for which you are approved. Not everyone will qualify for the priceline [redacted]® Signature
Card. If at the time of your application you do not meet the credit or income criteria necessary, we may not be able to open an account for you or you may receive a
Platinum Card, which has fewer benefits. See Terms and Conditions for information about the account terms and benefits that will apply if you are not approved for a
priceline [redacted]® Signature Card. This offer is available to new Cardmembers only. For information about rates, fees, other costs, and the reward program rules (including
points accrual rate, bonus point awards, etc.) and benefits associated with the use of this credit card program, please see the Terms and Conditions.
3 Earning Points: Cardmember(s) earn "Points" in the following amounts based upon the types of purchase transactions charged to the Account: a)Earn five (5) points
for every dollar spent on all eligible purchases made at priceline.com®. Purchases not eligible will receive one point for every dollar spent using your card which
includes: cruise bookings, non-Name Your Own Price® car reservations, and hotel reservations designated as Pay When You Stay. b) Earn one (1) point for every dollar
spent on all other transactions. The following transactions are excluded from "Purchases" and do not earn Rewards unless stated: interest, finance charges, balance
transfers, convenience checks, cash advances and credit fees.Restrictions apply. Please see the Terms and Conditions for

MY PRICELINE CONFIRMATION NUMBER IS [redacted]
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our records indicate that a representative contacted the consumer to address this inquiry and the reservation was honored.  We apologize for the inconvenience and
advised that the consumer's feedback has been documented into our system.
class="MsoPlainText">

Revdex.com, Inc.
We have
received the consumer’s additional comments. As you requested, we have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence. The
consumer selected an Express Deals reservation for a 3 star quality hotel at an
offer price of $37 per night, and is dissatisfied with the quality of the
accommodations at the[redacted] Inn[redacted] International Airport. The consumer
further states that claims made by the hotel representative are inaccurate. The
consumer‘s claims.
 
This matter clearly concerns claims that can only be validated
and addressed by the property. We are sorry that we are unable to assist the
consumer any further in this situation and suggest that the consumer contact
the Hotel Manager of the [redacted] Inn [redacted] International Airport at ###-###-#### concerning any claims.
























Hotel:

[redacted]
[redacted]
[redacted]

Zone/Hotel Location:

[redacted]

Country:

United States

Phone Number:

###-###-####

Fax Number:

###-###-####

 
Sincerely,
[redacted]
priceline.com

RevDex.com, Inc.
The consumer selected Priceline's Name Your Own Price service for
a property located in the city areas labeled Myrtle
Beach North, or North
Myrtle Beach - Little River
We are sorry that the consumer is not satisfied with the location
of his/her hotel room accommodations at [redacted], Myrtle
Beach, SC 29572
Priceline clearly discloses that we will find a room in a hotel
willing to agree to your offer price in the shaded area displayed on the
priceline.com website for the consumer's selected area(s). [redacted] is
clearly located in the shaded area of the mapping guidelines for the area
labeled Myrtle
Beach North.
Consumers who prefer to stay in a particular location or particular property
have the option to visit our retail service, and choose his/her preferred hotel
and location from a list of competitive prices across a wide range of hotels.
We appreciate the opportunity to clarify the matter.
Sincerely,
N. D'Angelo
priceline.com
This
contract for request number
[redacted]51 was originally initialed on 2014-05-08 11:58:56

Please
Review Your Request


















































4 Star Deluxe Hotel


Which hotel will I get?




Check-In Date:




Saturday, May 10,
2014




Check-Out Date:




Sunday, May 11,
2014




Region




Myrtle Beach, SC




City Areas:




Myrtle Beach North
North Myrtle Beach - Little River




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




Catherine L. Bradsher




Number of Rooms:




1




Guaranteed Amenities:




Indoor or Outdoor Pool, Fitness
Center, Free Parking, Restaurant, Business Center, Guest Score 8/10 or
Higher




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 125.00










Travel
Insurance:




US$
5.00






Subtotal:




US$ 125.00





Taxes and Service Fees:




US$ 26.43





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 151.43




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





We
Recommend Trip Protection


Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>


·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







Initial Here:




I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

We
have received the consumer’s additional comments.  Please note that any refund claims made by
the hotel’s representatives must be addressed by the hotel’s manager. We are unable
to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Dear Ms. [redacted],
Roman">
 
We contacting you today regarding your reservation at the
[redacted] booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, the
hotel that you received don't have air conditioners and you would like to get a
credit for a future reservation.
 
We contacted the [redacted] and verified that 3 out of
the 4 buildings of the hotel don't have air conditioners. We also verified that
your reservation was originally confirmed in one of the buildings without air
conditioners. However, the hotel advised that your reservation was transferred
to the building with air conditioners for no additional fee.
We apologize; however, we will be unable to provide a
refund or a credit for a future reservation.
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. Upon
booking the reservation, the following disclosure was provided:
- Advanced seat selection is entirely
dependent upon your airline and because airlines may change aircraft and seat
assignments prior to departure, specific seating requests are not guaranteed.
- Seating options can be viewed, and requested
post purchase on the website via the "Change Seats" link in the
Passenger information section of your itinerary.
- Not all airlines offer complimentary
pre-reserved seating on all flights. If a seat map is not available, it means
your airline is not providing us with the ability to request specific seats. In
this case, we suggest you visit your airline's website to view their
pre-reserved seating policy and, if available, request your desired seats.
- If you cannot get a seat assignment online,
or with the carrier directly, your seats will be assigned at check-in.
We are sorry
that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

This contract
for request number [redacted] was originally initialled on Tue Jun 17
16:57:40 EDT 2014









Your Trip Summary


Names must match photo ID. Please verify spelling and edit names
if necessary.


[redacted]
[redacted]
[redacted]
[redacted]
[redacted]














We Recommend Trip ProtectionLife is uncertain...plan for the
unexpected.Get the following protection up to the limits listed below and much more
for $17.00 per person.


100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events.


$500
Baggage and Personal Effects reimburses for
lost personal effects as well as checked baggage throughout your trip.


$50,000
Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the
event a serious medical situation requires an evacuation.


$1,500 Medical Expense Coverage


$10,000
Travel Accident Protection


24/7
Hour Live Travel Assistance A real person available to assist you any time of
the day with last minute flight or hotel changes, luggage locator services, cash
transfers, medical assistance services and emergency services.








Name
Your Own Price and Save Cash





We have a one-way flight available
that will save you cash. Enter an offer and we will see if an airline accepts
your offer.


Total charges, including taxes and fees,are displayed on the
following page.









Preview Offer








































Departing Flight Information - Monday, August 4, 2014






[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted]
*
[redacted]
*
[redacted]
*
[redacted]
[redacted]
**
[redacted]

I am in receipt of the complaint initiated by the above-mentioned
consumer and appreciate the opportunity to respond.
 






Desired
Settlement

“I
would like Priceline to book me in a hotel that is actually located on the
[redacted] Strip. I was under the impression that was what I was negotiating
for.”

 
 
We are sorry
that the consumer is not satisfied with the location of his/her Name Your Own
Price hotel room accommodations at the [redacted] International Hotel
[redacted], located at [redacted].
 
Priceline
clearly discloses that we will find a room in a hotel willing to agree to your
offer price in the shaded area displayed on the priceline.com website for the
consumer's selected area(s).
The [redacted] International Hotel [redacted], is clearly located in the shaded
area of the mapping guidelines for the city area labeled [redacted].
 
·       
Priceline hotel participants are major national brands or quality
independent [redacted]. We screen participating [redacted] carefully and update our
information constantly to ensure you always receive quality accommodations. We will find you a room in a hotel willing to agree to your price in
the shaded area.
 
Additionally, although we do rate our own [redacted], in our research into the Trump
Hotel on other online travel services,
we found this hotel rated as follows:
[redacted].com 5 star
 [redacted].com 5 stars
 [redacted].com
5 stars
 [redacted].com
5 stars
[redacted].com 5 stars.
 
Consumers
who prefer to stay in a particular location or property have the option to
visit our Published Price service, and choose his/her preferred hotel and
location from a list of competitive prices across a wide range of [redacted].
We hope you find this information helpful and appreciate the opportunity to
clarify the matter.
Sincerely,
[redacted]
priceline.com
 
 



 

This checkout page for trip
number [redacted] was submitted on 2015-08-04 13:30:09



Please Review Your
Request















































5 Star
Luxury Hotel, [redacted] Strip [redacted] Area


Which
hotel will I get?

Check-In
Date:

Thursday, August 27, 2015

Check-Out
Date:

Monday, August 31, 2015

Region

[redacted]

City Area:

[redacted]

Check-In
Time:

Varies
by hotel. Guaranteed late night arrival if needed.

Check-Out
Time:

Check-out
times vary by hotel

Room
1:
[redacted]

Number
of Rooms:

1

Guaranteed
Amenities:

Indoor
or Outdoor Pool, Restaurant, Fitness Center, Business Center, Guest Score
8/10 or Higher

Number
of Nights:

4










 





































Offer
Price Per Room, Per Night:

US$
100.00

Travel Insurance:


US$ 20.00




Subtotal:

US$
400.00

Taxes and Service Fees:

US$
69.92

Priceline Hotel Coupon:


-US$ 0.00



Total
Room Charges*:

US$
469.92

Apply Coupon


Hotel
Fee:

US$
127.50

Total
Cost*:

US$
597.42

Have
a coupon code? Apply Remove Coupon
This coupon is invalid or has expired

No surprises! Total cost includes
estimated hotel fees (e.g resort fees). Your total cost will never be higher
than displayed above.
*Prices
are in US dollars.


We Recommend Trip
Protection
Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>


100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family,
job loss or other specified events.

24/7 Live Travel Assistance A real person available to assist you any time of the day
with last minute flight or hotel changes, luggage locator services, cash
transfers, medical assistance services and emergency services.


Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival
on the confirmed check-in date only. If you do not check-in on the first day of
your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will immediately charge your credit card the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your PayPal account will not be charged.
The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept
and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I
have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Hi. Please see the response below that we have sent to our customer.
 
[redacted]
*
Thank you for taking the time to contact us regarding your...

stay at the [redacted] 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
We apologize for the difficulty you encountered. We appreciate the time you have taken to let us know about your experience. Your feedback has been documented in our records so, we can share it with your confirmed hotel to help us improve our ability to serve you better. We reviewed your information with the hotel and confirmed your reservation was used. The hotel did not allow any compensations or refunds. As a gesture of goodwill, we processed a refund in the amount of 404.03 USD on October 28, 2016. This amount is equivalent to 20% of your total reservation cost as a compensation. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.
 
Thank you for the opportunity to assist you and we hope you find this information helpful.
 
Sincerely,
*
[redacted]

Hello. Please see the response below that we have sent to our customer.  Thanks.
 
Dear [redacted]
 
Thank you for taking the time to contact us regarding your reservation at the [redacted] & Convention Center for Trip Number...

[redacted] 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
We understand that you are requesting to cancel one of your three reservations, particularly under confirmation numbe[redacted] We reviewed your cancellation policy and verified that the room type and rate selected, you are not allowed to change or cancel your reservation. We also verified with the hotel that all rooms are being occupied. If you have further questions about the cancellation policy of your booking, please contact [redacted] directly. We apologize; however, we are unable to refund your reservation.
 
We are sorry we did not provide you the answer that you are looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
 
I have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We are sorry that we are unable to assist the consumer any
further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear Mr. [redacted],
Roman">
 
We wanted to take this time to contact you in regards to
your flight booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
asked to cancel your flight since there was a schedue change for your flight
and you were refunded in USD, however, you paid in CAD for your credit card. We
have reviewed your reservation in our system and verified that airlines adjust
their schedules for a number of reason and don?t communicate why the change
occurred when notifying travel agents or customers. When a schedule change
occurs the airline will usually rebook you on an alternate flight closest to
the original departure time. Once the airline notifies us, we make every
attempt to notify you of the changes via email and publish the updated
itinerary on our website.
 
Please be advised that prior to booking, we disclosed
that you will be charged in USD. For security purposes, we will refund in the
currency initially charged and we are not responsible for exchange rate
fluctuations.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
I did not receive the message here included until after my complaint with Revdex.com.  Does anyone really understand how I will be receiving my 50% based on the second sentence here attached?  The agreement, on June 9th was that I was going to receive the refund via either email or return to the card from where it had been taken, that was five weeks ago. The additional conditions were added after the fact when an email arrived, after my complaint to your office.   
Sincerely,
[redacted]