Priceline.com

Dear [redacted]
 
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number [redacted]
class="MsoPlainText"> 
We apologize that you are unhappy with your upcoming
hotel accommodations. We do evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etc. We are sorry
to hear that this hotel falls short of your expectations. 
 
We have researched to find that this hotel does meet our
expectations for the star rating selected on our website. Our competitors also
rate this hotel as follows: 
 
[redacted] = 4 stars
 
[redacted] = 4 stars
 
[redacted] = 4 stars
 
[redacted] = 4 stars
 
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenities. This
hotel has an Overall Guest Rating of 8 out of 10 on The Priceline Scorecard.
You can review the Overall Rating as well as real
traveler?s reviews for this hotel on our website.
 
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating system. This means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating services. The hotel you get will
meet priceline's strict quality standards. 
 
We do feel that this hotel is properly rated through our
system and we are not willing to offer compensation at this time. However, if
you do find that you experience problems while at this hotel and the front desk
is unable to assist, please contact our Customer Service department for further
assistance.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Date Sent: 3/12/2015 1:45:45 PM  Complaint: [redacted] I am rejecting this response because: you actually can select your hotel area in the express deal section, just like you can choose your star level and price range.  I am sure if I selected a 4 star hotel I wouldn't be given a 2 star hotel, just like when I select [redacted] I shouldn't be given a hotel in [redacted].  Is there addtional recourse should Priceline continue with their dishonest practices?
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[Click to View All Consumer Messages] Business
Most Recent Message
Date Sent: 3/12/2015 12:26:20 PM
 
Revdex.com, Inc.
 
We have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. In this case, the consumer selected an Express Deals reservation, which does not offer the option to select [redacted] – [redacted] or [redacted]. These options are available when selecting a Name Your Own Price reservation. We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-03-09 17:06:51
$58 per night

3½ Star Hotel in [redacted] Area for $58/night
This deal saves 40% or more compared to similar hotels*
Not what you're looking for? See more Express Deals.

Area:


The area's economic powerhouse, the bustling city of [redacted] is headquarters to many of the country's largest companies. It has its own opera company, symphony... (Click for full Description)


Star Rating:


What hotel is this?


Guest Score:


Rated
8.0
out of 10 (or higher)



Guaranteed Amenities:



Indoor or Outdoor Pool
Pets Allowed
Restaurant


Fitness Center
Business Center



Check In:


Fri Mar 13, 2015


Check Out:


Sat Mar 14, 2015


Rooms:


 
 
All rooms will accommodate up to 2 adults.


Reservation Names: age 21 or older


Please enter the name of the person who will be checking into the hotel. They must present a valid photo ID and credit card.
Room 1
First:
MI:
Last Name:
 


 
 
[redacted]
Your hotel [redacted]
Your hotel is guaranteed to be in this areaView a larger map »
 

We Recommend Trip Protection
Trip Protection for this hotel stay is $5! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >>
Yes! I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No, thanks. I prefer to travel without Trip Protection.
Summary of Charges
Price per night:


$58


Rooms:


1


Nights:


1


Room Subtotal:


$58.00


Travel Insurance


$0.00 ( DECLINED ) + Add now Recommended!


Taxes & Fees:


$14.35


Total Price: All prices are in U.S. Dollar.


$72.35
Apply Coupon


 
Review Important Information
All rooms will accommodate up to 2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline.
Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this request.
Pets Policy: 1-6 nights, a $100 non-refundable pet fee will apply. 7-30 nights, a $200 non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals exempt from fees.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price.
Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
If your request is accepted, Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your request is not accepted, your credit card will not be charged. Prices are not guaranteed until purchase is complete.
[redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
Sincerely,
[redacted]

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Customer’s Statement of the Problem:
“I booked a room in [redacted] I
recieved a room In [redacted] After several calls and extreme waiting times no
one would offer to correct my booking When I requested a manager I was informed
no one was available.”
 
Our documented case history confirms that the consumer purchased the
reservation on Wednesday April 8th 2015 at 11:41:44 PM ET for same
day check-in on April 8th, 2015.
Our documented
case history further confirms that the consumer contacted priceline customer service,
nine minutes after purchase, on Wednesday April 8th 2015 at 11:50:21 PM ET requesting
to change or cancel the reservation, stating that the wrong city was booked.
The consumer was offered the option to resubmit the purchase for the new
city, however the consumer declined.
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the terms and conditions of the selected purchase.
 
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com

Complaint: [redacted]I am rejecting this response because:I still find Priceline's business practices very deceptive and unfair.  All I wanted was to rent an economy car at the lowest price given my trip itinerary.  Any standard desktop website is supposed to be fully functional and offer all services.  Priceline's standard desktop website offers express deals on hotels but not on rental cars.  Upon looking at their website on my mobile phone, I noticed express deals offering economy cars for the same dates, times, and location at a much lower price.  It is unacceptable that they don't implement express deals on rental cars on their standard desktop website.  They need to fix this immediately.  I have been a customer since 2009 and have used Priceline every year since then.  Apparently, they don't appreciate my loyalty and patronage.  I expect superior customer service but it has been nothing short of deplorable thus far in their handling of my concern and complaint.  They should do the right thing by honoring their lower express deal price of $21 instead of my $32 price by refunding the difference of $71.87 over the 5 days including taxes and fees.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:Priceline in this case is committing fraud on top of the  existing fraud they already committed.Not only did they defraud me the first time by stating that I'm bidding on an international chain hotel like [redacted],intercontinental ,etc.. or a"4 star deluxe hotel", but in this case they cancelled my reservation which is in June which pretty much means they will resell the room that I already paid for and profit on the room twice and they are refusing to issue a refund for the reservation that they already cancelled according to the email response.How is that even legal? for them to cancel my room,resell it , and not even give me a refund.Also,my credit card dispute hasn't been resolved yet and its still pending.I contacted Amex and had the dispute reopened as price line is still insisting on not providing a refund. Also, The hotel they provided is not comparable to an international chain
hotel as they claim despite it being rated as 4 stars by them.A quick view of the website shows that its an old fashioned hotel that is
not for a business traveler or has the amenities typically found in an
international 4 star hotel as they claimed when I submitted the bid.They cant tell me a [redacted],intercontinental, or similar international chain and provide me with a hotel like the one they booked me in,cancel it , resell  it, and refuse to refund me.This is fraud on so many levels and I'm still insisting on a refund.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
1. The shaded area in the mapping guideline should be consistent with the hotel description. There is no statement on the Priceline webpages saying that there might be inconsistency between their descriptions and their map. However, during my express deal reservation, the description of the hotel is obviously giving an incorrect location of the hotel although the mapping guideline may have the correct information.
2. As a proof of my point 1, from the website www.priceline.com if you search all hotels in "Beaverton, OR" (please note the location is the only one filtering condition used here), the hotel "[redacted] -
Portland/Beaverton" is not in the list. Instead, the hotel is listed if you search all hotels in "Portland, OR" for the same time range. These results were from the regular hotel search from priceline. Since Priceline doesn't classify "[redacted] -
Portland/Beaverton" as a hotel located in Beaverton, OR in a regular hotel search, I won't accept the result that Priceline titled this hotel as a "Beaverton hotel" in the express deal. In fact, the hotel "[redacted] -
Portland/Beaverton" is not physically located in Beaverton, OR as well.

RevDex.com, Inc.
The consumer chose
to visit our “Retail” website where consumers have the opportunity to review
and compare hotel room rates prior to selecting and purchasing hotel room
reservations.
The consumer
selected a specific hotel property from a list of participating
properties, at the disclosed room rate, including taxes and fees. Upon
hotel room check-in/out the hotel representative
provided the consumer with the lower negotiated room rate established between
priceline.com and the hotel, which is not available to the public.
Priceline.com is a
travel agent and as such, makes hotel room rates available on behalf of the
hotels. Just like every other business, we receive reduced rates because we
sell in large volume, and if you compare our rates, you will find them to be
very competitive. We strive to offer customers the best alternatives for saving
money while at the same time maintaining profitability.
Priceline.com
provided the consumer with his/her selected hotel, at the disclosed summary of
charges.  We apologize if the consumer is
disappointed with the difference in rates; however, priceline will not be able
to offer a refund for the difference in rates.
 
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase as well as the selected room rate/summary
of charges.
 
We appreciate the opportunity to clarify.
Sincerely,
[redacted]





[redacted]
[redacted]
[redacted]


Check-In: Fri, Jun 20,
2014Check-Out: Tue, Jun 24, 2014Nights:
4 NightsRooms: 1 Room
 

 


Room1: [redacted]
 
 


Room Type: 1 Queen Bed


Hotel Freebies:
Free internet in room


 


 


Summary of Charges

 
 
 

 




Room Cost: (details)

avg. per room, per night


$152.95


Rooms:
1

Nights:
4

Room Subtotal:
$611.80

Taxes
& Fees :

$79.44
We've chopped fees on this hotel.
 


Total Charges:
prices are in U.S. dollars

$691.24

Best Price Guarantee on this
hotel







Mandatory fee of is collected at the hotel.




 







 

Important Information

•

Room Description: 1 QUEEN BED WITH LOVE SEAT

•

Rate Description: Websaver - Full pre-payment required upon booking


•

Hotel Freebies Details:
Free
internet in room


•

Cancel Policy: Priceline will not charge you a change or cancel fee,
however this hotel has the following cancellation policy: For the room type
you've selected, you can cancel your reservation up until noon on Thursday, June
19th (local hotel time), however the hotel requires payment for the first
night's stay. You will be charged for the first night's stay including taxes and
fees. Any remaining amount will be refunded to you. Refunds or cancellations are
not available after noon local hotel time on your day of arrival (Thursday, June
19th).

•

Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.

•


Your credit card is
charged the total cost above at time of purchase. Prices and room availability
are not guaranteed until full payment is received.
Your PayPal account is
charged the total cost above at time of purchase. Prices and room availability
are not guaranteed until full payment is received.


•

Pet Policy: Only service animals allowed.

•

All
rooms are booked for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.

•
The reservation holder must present a valid photo ID and credit card at
check-in. The credit card is required for any additional hotel specific service
fees or incidental charges or fees that may be charged by the hotel to the
customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in the
room rate.

 




[redacted]


I have read and agree to abide by the Terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:I spoke with Priceline directly prior this complaint and received the same response numerous times.  My issue is that their low price guarantee as they explain it is not disclosed in plain site prior to purchase and is a deception with non refundable purchases such as my non refundable car rental.  The reason it is deceptive is that the only option to purchase a non refundable car rental is to purchase first and then see the rental company after.  The same goes with [redacted].  Their low price guarantee as they explain it to me now will never be possible if you have to match car rental companies because you will never get a comparable price booking directly with the car rental agency.   My position is that I was induced to purchase this non refundable car rental expecting a credible low price guarantee and am now stuck in a contract with Priceline through deceptive business practices.  I am not the only one who feels this way.  Please click on the links below.  It is unfortunate that Priceline could not negotiate over $33.00 and has forced me to go this route.
[redacted]
[redacted]
[redacted]
[redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Priceline lures their customer into a false sense of hope. In order to see if any hotels EVEN accept the offer you have to enter your credit card information. You enter your offer of said 90, then your credit card information. The are suckerd into hitting the buy button to see if any hotels accept your offer. If not do, no charge. However if one does, they charge your card!  Even before you can approve if YOU like the location, or are 100% sure that you even WANT to stay at the HOTEL. They offer no way of backing out of the deal if you are at any way unhappy or unsure of your purchase.  Then once a hotel agrees to the bid you are stuck with the purchase.  It is an unfair business model that hurts their customers. Not only have they refused to help in any way, they have lost any and all future business from me, my family and my friends.
They make NO attempt to clearly educate you on the consequence of hitting the buy button. PRICELINE only works well for those that 100% certain of their travel needs and plans. I highly recommend any and all customers to seek deals on any other travel site other then PRICELINE. 
Sincerely,
[redacted]

RevDex.com,...

Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $141.02 was
issued.
Sincerely,
[redacted]
Priceine.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that IT IS TOO BAD FOR ME I'M A SUCKER and I MUST LIVE WITH IT....PRICE LINE IS A RIP OFF   this resolution is satisfactory to me.
Sincerely,
Gayle Haase

Complaint: 9939186
I am rejecting this response because:I used the online service to look up prices, etc. I had to call to find out more about insurance. I was told I could use insurance to cancel trip if anything happened. Again failed to be informed of the only few things that qualified for cancellation.I am hoping this can be solved without litigation for receiving false information and the duress it has caused.
Sincerely,
Jennifer Collins

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Hello thank you Price line / Revdex.com for responding however the letter / complaint sent on 04/15 concerning itinerary # [redacted], and why I was requesting my refund, and possibly a complimentary day (all verifiable with maybe a complimentary day because of missing a email business opportunity for a Product I am trying to market. I had been waiting for that email, and I didn't see it until 04/01 but came through 03/31, he's a hard man to reach ). Right here let me interject the art of the conversation with your Rep. (Red) that would make any customer angry, after explaining the situation about the internet inaccessibility (amenity) and someone telling you their spending hundreds a month to keep / maintain the room (as temporary lodging) good customer retention is ma'am i'm sorry let us try remedying this unfortunate inability to access the internet here's your refund. Instead after telling her what happened and her response to it, I  told her okay I can file with the Revdex.com she said " Well ma'am you do what you feel is best, because we have a membership with the Revdex.com, and we are in good standing, and it was your job to go and find internet service somewhere else if you didn't have it at the hotel, but yet it's part of the booking/amenities. ( had I been some corporate guy on business who knows what he would have done)  Now my thought was I'm struggling/working hard at coming up with a minimum of $1350.00 a month to keep this room until I find something permanent, this arrogant insensitive young rep. could not see past anything but the bottom line (not the customer) which was money for the company. Understand outside of this I think Price line is a great booking company, and I have helped others book hotels through Price line and told others about the company, so I am just looking for an exceptable outcome to this situation. Now please in terms of replying to this email I felt no one actually looked at what the complaint was about, because they were responding to a issue in the and didn't really read it. This is the itinerary #, hotel name and date and this is my contact information should I need contacting.
Thank You
[redacted]

Revdex.com, Inc.
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Priceline discloses that 3.5 star
hotel brands shown on the website are for example only. These hotels are independent
hotels, plus, plus brands similar to: [redacted], Sheraton, [redacted] Plaza, [redacted]- and Examples may appear in other star levels.
The consumer was provided with a 3.5 star property in the selected area. We are
sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Please see the reply we have provided to the customer below. Thanks.
 
Dear [redacted]
*
Thank you for taking the time to contact us...

regarding your unconfirmed reservation for Trip Number [redacted] 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
We apologize if we were unable to find a rental car partner willing to accept your request. We verified that you card has not been charged.
However; we have a few suggestions that might help you in booking a reservation.
 
1. You can resubmit your request; however, you will need to change your car type, pick-up date, or drop-off date.
 
2. If you are unable to make any changes to your request, you will have to wait 24 hours to try the same request again.
 
3. Or you can select an itinerary where the price and rental car partner are already displayed prior to purchase.
 
We apologize for the inconvenience and hope you find this information helpful.
 
Sincerely,
 
[redacted]

Complaint: [redacted]I am rejecting this response because: The timeline is not a reasonable amount of time to verify their conclusion. They claimed I needed to be log in but failed to explained why I was bounced from my original profile. I have purchased airline tickets using their card and wont know if their discount has been applied.Sincerely,[redacted]

Complaint:[redacted]
I am rejecting this response because:First things first, I have still yet to receive my refund for the airline ticket. It is now January 19th, and this was a week ago the refund should have posted. Before the refund, I was advised by a priceline representative that it would take 2 full business days for it to appear back in to my bank account, and if not, I should contact my bank for further proceedings to reconcile this debt owed. Albeit the money would be refunded by[redacted] Airline, Priceline.com as a representative and a third party should be more attentative and complete a thorough follow through to make sure disatisfied customers are taken care of to deter any further complications. This has not happened. Priceline has only administered a standard protocol survey to ask how our experience was. Obviously, it has not been so pleasant as we are at this point in a dispute. 
Second, as a result of priceline's poor practice at providing "excellent customer service" and providing low prices on airline tickets that compete with others prices, my wife and I have had to book new airline tickets that cost twice the price of the original purchased airline ticket from priceline and aforementioned [redacted] airlines. We had to purchase an additional $400 ticket to accommodate our vacation. Not to mention that is almost $800 out of pocket because the refund has yet to be received.  The refund would of softened the blow of the extra cost, but to not have it yet, it still ridiculous and does not help. 
We received an email from priceline that [redacted] had changed our flight times. However, they did not provide us with anything further in the way of options. we called (twice) and asked very politely what could be done about the situation. Nothing, that is what we were told. We were given the option to get a refund (which we have not received), use our departure ticket and then call priceline to cancel and rebook (at our expense) a new return flight, or just put up with the change. We asked for some help with a hotel room since the flight time changed from an evening flight to the following morning, Priceline would not cover it because it was up to frontier (and Frontier also refused us). We asked for a completely different return flight (we even searched pricelines for flights already on their site that worked for our return), again they would not even think about it and had to speak to frontier (who also would not allow it  because we were still using the departure flight through them).  We spent many hours over two days trying to get an answer or a solution to what should have been a simply problem (which we did not create). Every representative that we spoke to (as well as supervisor) was rude to us. No one could help us at all (nor did they seem to have any desire to accommodate us). We basically got the run around, every answer was a scripted dialogue that basically added up to "it's your problem, we can do absolutely nothing for you".  We would not be so upset about the situation had it not been for the severely poor customer service we received.  As a paying customer, we should be allowed to call with a problem and be treated respectfully. We, however, were reprimanded for even bothering to call because they could not help us, it was the Airline's problem.  We have absolutely no interest in ever using Priceline as a service, but hope that complaints like this will help future customer's from having the same problem.  Priceline told us that they were just a travel agent, so that meant that anything the airline did was on us. A travel agent's job is to advocate for his customer's should plans be changed by the Airline or Hotel. Travel agents will help you find a new hotel or find a different flight, really they will make the situation better so that you will return as a customer in the future. That means that Priceline is not a travel agent since it did none of that for us. Therefore we will not be returning to them (and making sure that no one we know does so either). 
Sincerely,[redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond. We are sorry that the consumer is not satisfied with his Your Own Price accommodations at the [redacted], [redacted], and feels that this property is not correctly rated 3.5 stars.
 
We evaluate each participating hotel on many different criteria, including guest satisfaction. We have researched to find that this hotel does meet our expectations for the star rating selected on our website. We have also reviewed information for this property in our system, and the [redacted] hotel is a rated 7.8 out of a 10. Our reviews are submitted to us from actual customers who have already stayed at the particular hotel. We assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etc. Our hotel ratings are actually stricter than other national rating companies. We are confident that the hotel will work to exceed their expectations. Our competitors rate this hotel as follows: [redacted].com = 3.5 stars[redacted].com = 3.5 stars
[redacted].com = 3.5 stars
[redacted].com = 3.5 stars
[redacted].com =3.5 stars
 
We do feel that the [redacted] is properly rated through our system, and we are unable to offer any compensation at this time. We also informed the consumer that if he experienced problems while at this hotel, to contact the hotel's front desk and provide them an opportunity to assist. In the event that the front desk is unable to assist, the consumer may contact our Customer Service Department for further assistance.
 
Sincerely,
N D[redacted]
Priceline.com

Important Information About Your Hotel [redacted]
This confirms
that Request Number [redacted] for your hotel
reservation has been cancelled as of 07/07/2014 at 10:21 PM. Priceline has
processed the refund to your credit or debit card. You can expect to see it
posted to your card within 5 business days. A summary of all charges related to
this order is shown below. Please note that Name Your Own
Price? hotel rooms purchased through priceline are non-cancellable and
non-changeable. This is a one-time only refund which has been granted based on
the extenuating circumstances relating to your hotel request.





















Total Original Cost
(including taxes and fees)




$ 252.35




($ 252.35)




$ 0.00




Travel Insurance Fee




$ 5.00




($ 5.00)




$ 0.00





Total Charges
to Credit Card:




$ 0.00



Refunds and charges may appear on your credit card
statement in a different order than shown above, and the values may be
different. However, the total charges which you will be responsible for on your
credit card will be equal to the "Total Charges to Credit Card"
amount shown above. Please allow a full billing cycle to pass for all refunds
to be processed. If you need any further assistance please send us an email by clicking here. We would be happy to assist you in
any way we can.

class="MsoNormalTable" border="0" cellspacing="3" cellpadding="0">


RevDex.com, Inc.





We are in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond. 






Attached hereto is a copy of the consumer’s
initialed contract page agreeing to the terms and conditions of his purchase.


On each consumers’ contract page (including
the contract page in question), we clearly and conspicuously place the
following disclosure regarding bed types/room accommodations up to 2 people
labeled under Important Information.


Review Important Information





All rooms will accommodate up to
2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or other
special requests (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed by Priceline.



If you require a
specific bed type, please contact your hotel directly. All bedding requests
are based on hotel availability and are at the discretion of the hotel. A fee
may be incurred and is the responsibility of the customer. For specific room
type requests (deluxe, suites, etc.) try our Shop and Compare option.



We appreciate the
opportunity to clarify.


Sincerely,


N
D’Angelo


priceline.com





This contract for request number
[redacted]49 was originally initialed on 2013-09-17 10:59:40


$75


per night







3 Star
Hotel in Covington Area for $75/night


This deal saves 20% or more compared to similar hotels*



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Area:




Look no further than Covington
for a sweet spot north of Lake Pontchartrain. Joggers and bikers stay
active along Tammany Trace and history buffs might enjoy the
ten-foot-tall... (Click for full Description)




Star Rating:





What hotel is this?




Guest Score:




Rated


8.0


out of 10 (or higher)








Guaranteed Amenities:






Free Breakfast


Free Internet in room


Outdoor Swimming Pool


Free Parking





Pets Allowed


Business Center


Fitness Center





Check In:




Fri Sep 20, 2013




Check Out:




Sun Sep 22, 2013




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All rooms will accommodate up to 2 adults.








Reservation Names:
age 21 or older




Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.


Room 1



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Room 2


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Name:





Room 3


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Room 4


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Room 5


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Room 6


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Room 7


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Room 8


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Room 9


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Covington

















© 2013
Microsoft Corporation © 2010 NAVTEQ © AND


© 2013
Microsoft Corporation © 2010 NAVTEQ © AND


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We Recommend Trip Protection -
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Trip Protection for this hotel stay is only
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or other specified events.


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Summary of Charges




























Price
per night:




$75




Rooms:




1




Nights:




2




Room Subtotal:




$150.00




Travel Insurance




$0.00 ( DECLINED ) + Add now
Recommended! (remove)





Taxes & Fees:




$27.78




Priceline Hotel Coupon:


-$0.00



Total Price:
All prices are in US dollars.




$177.78


177.78
177.78 0.00 0.00


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Mandatory fee of is collected at the hotel.


Review Important Information





All rooms will accommodate up to
2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or other
special requests (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed by Priceline.


Reservation is guaranteed for arrival on the
confirmed check-in date only. If you do not check-in on
the first day of your reservation and you do not alert the hotel in
advance, the remaining portion of your reservation will be canceled and
you will not be entitled to a refund.


The
hotel that is booked may or may not be one that you have seen during a
hotel search on priceline. Any sorting or filtering options previously
used will not apply to this request.


Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject
to change.


Pets Policy: Pets allowed with
nonrefundable fee. A 75 dollar1to6 nights and up to 150 for 7or more
nights. Each pet must weigh less than 80lbs. Pet agreement must be
signed at checkin. Call hotel for details. Record of complete and up to
date vaccinations required.


The
reservation holder must present a valid photo ID and credit card at
check-in. The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the
hotel to the customer at checkout. These charges may be mandatory (e.g.,
resort fees) or optional (parking, phone calls or minibar charges) and
are not included in your per night price.


Hotel
rooms reserved through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.


If
your request is accepted, Priceline will immediately charge your credit
card the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed.
If your request is not accepted, your credit card will not be charged.
Prices are not guaranteed until purchase is complete.



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have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy. I have read, accept and
agree to abide by priceline.com's terms
and conditions, privacy policy and the
travel insurance Description
of Coverage.