Priceline.com

Hi.Please see the response we sent to our customer below. Thanks.
 
Dear Mr. [redacted],
 
size="3" face="Calibri">Thank you for taking the time to contact us regarding the airline portion of your reservation under Trip Number [redacted].
 
I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. We apologize for any confusion regarding the cost of exchanging your ticket.
 
We have reviewed our records and determined that you were advised accordingly that the exchange includes a $200.00 airline change fee, a $30.00 service fee, and possible fare difference. We have also verified that you agreed to pay the total cost of $475.00 for exchanging your ticket. These fees and fare difference are collected by the airlines and we are truly unable to refund these charges.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
A double room is not an upgrade according to my options when I purchased the room. I have attached an example of the screen that I purchased the tickets from. The dates were chosen at random to simply demonstrate the options for purchasing. coincidentally, the rates and options in the attached screen shot are identical to the ones that were available when I purchased my ticket. In it you will notice the discrepancy between what I purchased and paid for and what I was given. Had I purchased the double room I would have saved approx 72$ (64$ + 8$ tax) and would have been in the same room that I was given. 
It is also very important to note that, upon arrival at the hotel and after discussing my issue I was told that I did not receive a king bed because priceline did not include that in the reservation that they sent to the hotel. So had priceline sent them the correct info this would not have been a problem.  
Sincerely,
[redacted]

I
am in receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to...

respond.
 
Our
documented case history confirms that the consumer contacted Priceline
requesting to change the passenger name for an airline ticket. Our records
indicate that the consumer  was offered
the option to cancel with a $30 cancel fee and a $7:45 processing fee, and
the  consumer did not accept this option.
 





Chat Start Time:



03/17/2015 17:09:01 PM


 
 
[redacted],
I reviewed your reservation, the airline's charge significant fees to make name
corrections. I can cancel your reservation and issue a refund minus a
cancellation fee of $30 and the original processing fee of $7.45. This will
give you the freedom to book a new reservation with the correct name. Would you
like me to cancel your reservation?
Please
note that this option to cancel is available before Wednesday, March 18, 2015;
11:29PM ET.
 
Travel
is now past date and the option to cancel with a fee is no longer an option.
I am sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Revdex.com,...

Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. According to
the consumer priceline did not disclose that our best price guarantee does not
apply to rates that are not available to the general public, such as [redacted].
 
[redacted]
 
Our Best Price Guarantee does not apply to
fares that aren't available to the general public, such as those for corporate
customers, military personnel, students, children, senior citizens, groups, and
members of organizations such as [redacted] and [redacted], as well as wholesaler and
consolidator fares, convention rates, and fares purchased through coupon
promotions, loyalty and other "reward" programs. Fares that have been
partially refunded or canceled by Priceline.com or others, and fares that are
part of promotional packages or that include additional amenities, such as
parking meals, are excluded from the Best Price Guarantee.
 
 
We thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com

Complaint[redacted]
I am rejecting this response because:
On reading this text from Priceline I can see that the cancellation policy — and the fact that you cannot get a refund — is explained at the very end. But it is not called attention to in any special...

way. If it is not possible to get a refund most other e-commerce sites put that information in bold type or call attention to it so the customer really notices it. This is a clearly established best practice in the world of online shopping. Priceline buries this information amidst all the other text on the site. I never saw it and assumed that my purchase would be refundable. I have made reservations many times via other sites like Expedia and have been able to cancel. I just assumed this would be the same. As a consumer I am appalled that Priceline operates their business in this way. I can see that as a consumer I may not have any other options for resolution to get my money back, but if the Revdex.com has any suggestions I would be very grateful. I think it is a reprehensible business practice that Priceline is happy to simply take $500 from me when of course they could refund my reservation if they wanted to.
Is it possible for the Revdex.com to urge Priceline to add more prominent messaging indicating that reservations are not refundable? At least this would be helpful for future customers to not have the same experience that I'm having.
Thank you so much for your help with this.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
1. This property was far outside the advertised area. I checked the advertised area several times prior to bidding. Unfortunately, I did not realize it would be necessary to save a screen shot of the advertised area. I would not have done business with this company had I had this information.
2. The property was not a "hotel". It was not maintained like a 2 star hotel. It had a "guest-room" mattress. There was no air conditioning system. Wireless internet was not provided. The sole internet access was wired.  The screen was ripped allowing bugs into the condo. It was a condo. The two times we went into the clubhouse after we arrived, no staff was present. Basic housekeeping service was not available. The decor was beautiful, except for the mounted animal head over the bed. This was unacceptable. Had we wanted a condo, we would have rented a condo. We bid for a hotel, with hotel services. We did not receive this. Supporting photos are attached. 
3. We did not see any staff until we were driving away, at the end of our stay when we saw a maintenance worker. After complaining of the mounted animal, he stated, "that's better than most of our complaints". As we did not purchase the condo from the location and the condo was not owned by the location, we did not spend our vacation time trying to hunt down the staff of this third party. We spent our vacation time driving. 
This was a bait and switch. I did not bid for a condo 30 minutes outside [redacted]. I bid for a hotel within 5 miles of [redacted]. It is my understanding that this type of bait and switch operation is illegal. It is a deceptive business practice. 
Sincerely,
[redacted]

Dear Ms. [redacted],
Roman">
 
We are contacting you today regarding your reservation at
the [redacted] Airport for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
had some concerns during your stay at the hotel. We apologize that you were
unhappy with your hotel accommodations. We evaluate each participating hotel on
many different criteria, including cleanliness, guest satisfaction, d?cor, etc.
We are sorry to hear that your hotel fell short of this expectation during your
stay. We appreciate your feedback and contacted the appropriate people at the
hotel to share your concerns.
 
Since we are unable to refund your hotel reservation, we
have sent a separate email that contains a Priceline hotel coupon. When you are
ready to redeem the coupon, please click the link inside of the email and
please make sure to review the terms and conditions carefully.
 
We apologize for the inconvenience and thank you for your
time.
 
Sincerely,
 
[redacted]
Executive Offices

In order to locate the referenced reservations and review this matter, please provide the 11 digit Priceline request number, as well as the email address that was provided at the time of...

purchase.
Thank you,
N D[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because:
Thank you Teddi for your quick response. However, I do not agree with you that you have rated this hotel properly although some of your other competitor also overate "[redacted]" as a 4.5 star hotel. As a frequent traveler as you can find how many hotels stays I had made via Priceline as your loyal member in past years, I advise you carefully investigate the hotels star levels since that information could be really misleading especially in your "express deal" and "Name Your Own Price" features. 
I have done some investigation for your company, this hotel used to be a 4.5 star hotel because it was affiliated under [redacted] until 31 Aug 2015. Its former name was "[redacted] New York", and [redacted] is well known for their high-end hotel. 
http://pointsmilesandmartinis.boardingarea.com/2015/08/[redacted]-loses-new-york...⇄ /> You can see the picture before, they used to have a bright well decorated lobby I guess which is now a restaurant. However, since it became this "Hotel 48lex New York", it did not carry on the [redacted] style 4.5 star but a boutique hotel in my opinion. Since I do not believe a 4.5 star does not have a decent welcome lobby, do not mention about bell boys and other infrastructures. I had stayed some 4.5 star hotels in NYC before including the [redacted] and [redacted]. I have to admit the staff was very nice to offer room arrangement for our anniversary trip. But that has nothing to do with what I complained which was this hotel was definitely not a 4.5 star, and you provided misleading information for me to stay there 5 nights that under my expectation.  The infrastructure such as the heating was so noisy both my wife and me had been waked up several times every night. And I told one of the staff he told me it was common and asked me to call the front desk for engineers.... I had been blamed by my wife many times for that.... 
Does that sounds a 4.5 star hotels in your professional experience if you really see how the hotel looks like? Even the cap driver did not believe that was a 4.5 star hotel when we had this conversation. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I completely acknowledge that I searched for an economy class ticket.  However, there were several flight options listed that were cheaper, but I paid probably 200 or 300 more per ticket(I bought 2) for the flight option that included the Business Class flight.  So 100 or 150 dollars does not even cover the cost of the bait and switch tickets.  It should not matter what I searched for, I bought and paid for a flight that was advertised as Business Class.  If I search amazon for socks, and I buy shoes, I fully expect to get shoes, not be sent socks and told, well that is what you searched for.  
Sincerely,
[redacted]

Dear Ms. Sankey,
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted]
*
We are writing to...

let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand that you are requesting to change your
airline tickets. We reviewed your booking and contact the airlines to see if an
exception can be made. We apologize; however, since your tickets are restricted
and are governed by the airlines, we have been advised that it cannot be
changed, cancelled or refunded.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Priceline.com
discloses prior to purchase, that resort fees are not included in your offer
price.
 
Priceline
does not collect resort fees. Resort fees are charged by, and paid directly to
the hotel.
 




On each
consumers’ contract page (including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this matter labeled
under Important Information.
 
Important
Information
 
·       
The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel to
the customer at checkout.  These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in your offer price.
 
The charges hyper link further discloses the
following information.
Hotel
Charges
Depending
on the property you stay at you may also be charged (i) certain per person, per
room or percentage based mandatory hotel specific service fees, for example,
resort fees (which typically apply to resort type destinations and, if
applicable, may range from $10 to $40 per day), energy surcharges, newspaper
delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or
(ii) certain optional incidental fees, for example, parking charges, minibar
charges, phone calls, room service and movie rentals, etc. These charges, if
applicable, will be payable by you to the hotel directly at checkout and are
not included in your room rate. Please contact the hotel directly as to whether
and which charges or service fees apply.
These fees
are incurred whether the consumer purchases the hotel room reservation via the
priceline.com website, or directly through the property.
  I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com

Better Business...

Bureau, Inc.
 
We are in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
 
Priceline offers a variety travel
service options, including reservations that offer cancelations.
 
When selecting a reservation, the
consumer is provided with the cancel policy associated with each reservation.
 
In this case, the consumer selected
a reservation that provided greater savings and less flexibility.
 
Attached hereto, is a copy of the
consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms and conditions of the selected purchase.
 
We thank you for the
opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
Priceline Tri This checkout page
for trip number [redacted] was submitted on 2015-01-24 17:58:56












 

x 4
x 2 auto ac Unlimited Miles
Compact Car with Unlimited Mileage


Pick-up / Drop-off:San Diego
Intl Airport (Lindbergh Field) (SAN) San Diego, CA
Pick-up Date & Time:Tuesday, January
27, 2015, 06:30 PM
Drop-off Date & Time: Tuesday,
February 03, 2015, 10:30 AM
Rental Car Company:
Summary of Charges
Your Bid Per Day:
$11 (per day)
Total Rental Days:
7


Subtotal:
$77
Taxes and Fees:
$78.87


Total Charges:Prices are in US dollars.
$155.87

Driver Information
[redacted]
**
[redacted]
under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?Proof of round trip travel Local renter



The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.



Traveling
with a child or infant? Add a child seat
Don't Forget
Collision Damage Insurance!
Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
 
·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.

·       
 
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
 
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional items
you add to your reservation, including any child seats or special requests.
·       
 
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
 
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
 
·       
The
amount for the refundable security deposit required at the rental counter depends
upon the car type, rental period, and optional items. Pre-paid cards or cash
will not be accepted for the security deposit. If the driver provides a
credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]

p Number: 129-140

I WOULD LIKE TO SAY PRICELINE.COM HAS THE WORST CUSTOMER SERVICE EVER. I REALIZE THAT FRAUD IS TRULY IMPORTANT, BUT AFTER THE ISSUE OF FRAUD HAS BEEN RESOLVED, PRICELINE.COM SHOULD HONOR THE PRICE FOR THE RESERVATION. I WAS PASSED TO REP AFTER REP AND FINALLY REACH A CENTER WHERE THERE WAS A LIVE PARTY. I WAS PLACED ON HOLD(AGENT PUT THE PHONE DOWN) WHILE THEY HAD A PARTY CONVERSATION. MY ISSUE WAS NEVER RESOLVED AND I ENDED UP GETTING BETTER SERVICES AT EXPEDIA WHERE I PAID A LITTLE MORE HOWEVER, IT WAS WORTH IT TO ME. PRICELINE.COM CUSTOMER SERVICE [redacted]!!!

RevDex.com, Inc.
[redacted] said that he found a lower price for the package he
purchased. He said that there was a difference of $259.70. He spent an hour on
the phone and was told that he had until midnight of July 2. He stated after
speaking with the representative, he was unable to get a refund for the
difference.
After reviewing the reservation details, when the customer called in regarding the
Best Price Guarantee, the agent verified that the package rate found for the
same exact itinerary is higher than the purchased price. The agent found a rate
of $1505.21, and the customer paid a total of $1,216.74. The agent advised that
the lower rate was for the undisclosed flight itinerary and we could not refund
the difference as requested.
Thank
you for the opportunity to clarify.
Sincerely,
[redacted]

Dear Ms. Provenzano,
Thank you for taking the time to contact us
regarding your airline reservation for Trip Number [redacted]10.
We are
writing to let you know that we have received your email in our Executive
Offices.
We understand that the...

reservation was confirmed for a one-way
itinerary when you requested for a round-trip ticket to [redacted] upon
booking.
We have reviewed the notes on your record and they indicate that
your contract page matches the itinerary you received. We provided a number of
disclosure points in-path indicating the type of reservation being requested.
This information was presented to you prior to purchase, when you were asked to
review your reservation, including the terms associated with cancellations or
changes. When you purchased your reservation you agreed to those terms. Your
reservation is non-changeable, non-cancelable and non-refundable.
For
your reference, a copy of the contract page has been sent in a separate e-mail.
The contract page disclosed the terms and conditions of your
reservation.
However, as a one-time exception, we can cancel your
reservation and process a refund minus the processing fee, travel insurance and
$200 per ticket cancellation fee. If you book a new round-trip reservation on
our website, we will refund the $200 per ticket cancellation fee minus a $30 per
ticket change fee.
Should you wish to cancel this booking to resubmit a
new round-trip reservation for a fee, please contact us directly at:
1-866-XXX-XXXX before 11:30pm ET today, May 10, 2014. Cancellation or refund may
not be available after this time. The Executive Office hours are 9:00 a.m. to
6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your
Trip Number, which is [redacted]10, when you contact us.
The number
provided above is a United States phone number, and you may incur toll charges
when calling from outside the United States or Canada.
Please note that
if you will be calling after the Executive Office hours, please contact our
Customer Service department at ###-###-#### before 11:30pm ET today, May 10,
2014, to cancel this booking for a resubmit option.
We apologize for the
inconvenience and look forward to hearing from
you.
Sincerely,
Jenn Hapdus
Executive Offices This contract for request number [redacted]10 was
originally initialled on Fri May 9 23:52:18 EDT 2014

Your Trip Summary

We Recommend Trip ProtectionLife is uncertain...plan for the
unexpected.Get the following protection up to the limits listed
below and much more for $17.00 per person.
100% Trip Cancellation and Trip Interruption
Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events.
$500 Baggage and Personal Effects
reimburses for lost personal effects as well as checked baggage throughout your
trip.
$50,000 Emergency Evacuation coverage
pays for the cost of medical transportation to the nearest medical facility
and/or to your home in the event a serious medical situation requires an
evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident
Protection
24/7 Hour Live Travel Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.

Airfare Details

Depart:
Sun, June 22,
2014

Departing
Airport:
John F Kennedy Intl Airport (JFK)
New York City,
NYor
Laguardia Airport (LGA)
New York City,
NYor
Long Island Macarthur Airport (ISP)
Islip, NY

Arrival Airport:
San
Antonio Intl Airport (SAT)
San Antonio, TX

Flight
Times:
The airlines will choose your flight times. Your trip will start
between 6
a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next
day.

Connections:
Maximum of 1
connection. (layovers will be no longer than 3 hours)

Ticket
Delivery:
Electronic Ticket

Passengers:
Catherine Provenzano

Aircraft:
Jet aircraft

We Recommend Trip ProtectionLife is uncertain...plan for the
unexpected.Get the following protection up to the limits listed
below and much more. Hide
Details >
100% Trip Cancellation and Trip Interruption
Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events.
$500 Baggage and Personal Effects
reimburses for lost personal effects as well as checked baggage throughout your
trip.
$50,000 Emergency Evacuation coverage
pays for the cost of medical transportation to the nearest medical facility
and/or to your home in the event a serious medical situation requires an
evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident
Protection
24/7 Hour Live Travel Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.

Yes! I'd
like to purchase Trip Protection for $17.00 per
person.View terms & conditions

No, thanks. I
prefer to decline Trip Protection.

Summary of Charges
Airline Ticket Offer
Price:
$300.00 per
ticket

Govt
Taxes, Airline Fees and Agent Fees:
$51.45 per
ticket

Airline Ticket Trip
Protection:
$17.00 per
ticket

Number of Tickets:
1

Airline Ticket Delivery:
$0.00 (Electronic
Ticket)

Airfare Subtotal:
$368.45

Total Trip Cost: (All prices are
in US dollars)
$368.45

Baggage fees are not included in your trip
cost.

Important Information

•
Your airline tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be one-way, coach class tickets issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you. Upgrades and
standbys are not available. If any part of the ticket is unused it has no
value after ticketed departure time.

•
Name Your Own Price tickets issued through Priceline are not eligible for
frequent flyer miles. Priceline customers are protected by the same airline
regulations extended to all passengers, including protection against
overbookings and baggage loss.

•
If we find an airline that accepts your price, we'll immediately purchase
your tickets using the payment information you provided.

•
You will be issued electronic tickets. Remember to bring a valid
government-issued photo ID with you to check-in.

Initial Here:

CP

I have read, accept and agree to abide by
Priceline.com's terms and conditions, privacy
policy, and the trip protection Description of
Coverage.

Complaint: [redacted]
I am rejecting this response because: They have not provided any response  beyond 'I'm sorry.'  They repeated the same 'company policy' that undisclosed hotel reservations do not have to meet 'special needs or requests.'
 I am still unhappy and will be continuing with my complain as your response as with previous 2 conversation with your Customer Service Department is completely unacceptable.
I don't believe that any company should be allowed to have a un-desclosed policy of declaring the necessity of a 'pet-friendly' hotel as a special need. It is not.
It is my policy of allowing companies to have 'undisclosed hotels' able to accept my bid when not meeting my requirement, as traveling with a pet is a requirement not 'filter or special request' like handicap accessibility, is unacceptable. Will follow through with my complaint and no thank you for wasting my time and stealing my money.
[redacted]Extremely unhappy never using Priceline again customer 
I was not given an option for a refund, cancellation or change of the reservation.
 
Sincerely,
[redacted]

I rented a car to go to a wedding at the beach and purchase insurance through Priceline to go wrong with my car. When I went to pick up my car at Enterprise they said I had to purchase insurance through them and they will not be able to accept Priceline insurance. They also told me to call Priceline and get my money back and it should be no problem. I call Priceline and they told me they couldn't help me until I return the car but that it should be resolved within 10 days and it shouldn't really take that long. I called this past Friday which was May 6 which happened to be the 8th day. The customer service representative confirmed that it was the eighth day. I called two days later on Sunday which was the 11th day there were still no resolution. So I called again on the 12th day and had to speak to a senior representative who warned me that it was the eighth day. I have been jerked around misled lied to and I still don't have my money back. This is my first experience with Priceline and I can say that I am extremely unhappy.

Dear [redacted]
*
Thank you for contacting us regarding your reservation at
the Ramada Inn and Suites Lebanon booked under Trip Number [redacted]
 
class="MsoPlainText">We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund on your past hotel reservation.
 
We contacted the hotel and spoke with Hamel at the Front
Desk. We were advised that no concerns were brought to their attention during
your stay, and upon check-out the Front Desk asked if there were any problems
with the room, and no concerns were stated. We are sorry if you were unhappy
with your past hotel stay; however, we are unable to offer a refund or
compensation back to your credit card as requested.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Our records indicate that the  customer refused the option  to cancel. 
The customer is providing a
fax indicating the lower rate found.
Upon receipt of this information, we will again review this...

matter.