Priceline.com

Complaint: [redacted]
I am rejecting this response because: I do not recall this at all 
This should have been prominently 
Displayed on checkout. 
In fact I do recall waiting online via chat 
For more than an hour for someone to review 
All of the travel and never got through. 
 I find this kind of business despicable and at the least 
Careless.  
Priceline will never get its customers to come back 
When they lie and deceit there customers
How dare you trick someone after a full weeks 
Vacation to stick them with a charge like that 
14!!!???  I would have never agreed to that !!!
I will never go with Priceline ever again. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

RevDex.com, Inc.
We have received the consumer’s additional
comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence.
The consumer selected a 2 star Express Deals
reservation in the [redacted] Area.
Priceline does not guarantee that Name Your Own
Price/Express Deals hotels will provide airport shuttle service as an amenity.
Consumers
who wish to select a property that offers airport shuttle service have the
option to select our Retail service and select a property that offers airport shuttle
service.
Priceline discloses the following:
Hotel Amenity Questions
To ensure that your hotel has all of the amenities and
features you are looking for, we suggest that you choose from our wide
selection of Retail
hotels. You can view the amenities for each specific hotel, and even filter by
amenity and star level to further refine your search.
Please check the amenities listed for your
hotel before you book a reservation. If you have any questions about the
amenities, please contact your hotel. The hotel phone number will be listed on
your confirmation page.
If you choose to use our Name Your Own Price®
or use Express Deals
service, you will often find a list of amenities associated with your selected
itinerary prior to purchase.
If you need a crib or other special bedding
for your infant or child, contact the hotel directly and arrange these items.
Each hotel has their own policy on limitations, availability, and costs.
If there are specific requests (i.e.
pet-friendly hotels) that are deal breakers, we recommend using our Retail
service to best guarantee you will receive those amenities.
 We are sorry that we are unable to assist the
consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

I have received the consumer’s additional comments. As you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Attached hereto is a copy of
the consumer’s initialed contract page authorizing the terms and condition of
the purchase, including the following selected pick up and drop off location:
Pick-up: [redacted]
[redacted] ([redacted]) [redacted]
Drop-off: [redacted] ([redacted]) [redacted]
The $20 cancel fee charged upon cancelation of the
reservation is non-refundable. I am sorry that Priceline is unable to assist
the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-04-30 09:14:14












 


·       
5
·       
3

·       
AUTO
·       
AC
Unlimited Mileage
Standard Car with Unlimited Mileage


Pick-up: [redacted]) [redacted]
Drop-off: [redacted]) [redacted]
 
Pick-up Date & Time: Thursday, May 21, 2015, 06:00 PM
Drop-off Date & Time: Saturday, May 30, 2015, 11:00 AM
Rental Car Company:
Total Charges
9 Days at: $20 /day


Total:$296.32
Summary of Charges
Your Price Per Day:
$20 (per day)
Total Rental Days:
9
Subtotal:
$180
Taxes and Fees: (details)
$116.32
Total Charges:
$296.32
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup
under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?Proof of round trip travel Local renter



The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.



Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter. Contact
the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.

·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Dear Ms. [redacted],

face="Calibri">
Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted].
I am writing to let you know that we have received your Revdex.com concern and your email in our Executive Offices.
We understand that you are requesting to apply the 7% discount that you received prior to booking this reservation.
We have reviewed the email that you have sent showing the details of the 7% discount coupon and verified that the coupon is valid for a hotel reservation (Extraordinary Hotel Savings ONLY for Email Subscribers) and should be booked using the Name Your Own Price.
[redacted]
Take an extra 7% off
Name Your Own Price
24-hour sale
[redacted]
The Name Your Own Price type of booking only reveals the name of the travel partner (hotel or airline) after purchase. Please note that you purchase an airline reservation by selecting the specific flight time and the airline is disclosed prior to booking. Therefore, we are unable to apply the 7% discount coupon on this airline reservation.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Jenn H[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
I must say, it's quite a stretch that you interpret "All
International travelers will need a valid passport and you may also needto show additional documentation at your destination and/or in
connecting countries"  to mean "it is necessary that the passenger'sname on the ticket has to reflect the name on the passport". That's not what that statement says. All that says is that I need a valid passport which I'm aware of. However, the screen in which I input the passenger name makes no reference to international travel nor a passport. Additionally, the passport statement isn't shown until a screen later after entering passenger name when it's time for me to verify information and input payment information.
 
Please explain how you came to that conclusion when your website doesn't say that I must use the name on the passport. Website says drivers license or other official photo ID. Had the DL handy therefore that's the name that was entered. There wasn't a need for 'other official photo ID' since the DL was readily available.
The problem is that you 'assume' as a travel agent that consumers know that they should enter passport information even if your website says I can enter DL.
Furthermore, you have failed to issue my refund and it's been 3 days (5.8.16) since it was cancelled. I have yet to receive a cancellation email or an email notification about refund being processed. What's the hold up? When I canceled previous trips due to price changes, I received cancellation emails immediately.
Due to your lack of information provided on the website, I think it is only right that you rebook the flight at no cost to me.
Priceline is trying to absolve themselves of any responsibility in this matter. Throughout the booking process, there was no transparency that the passenger name had to match what's on the passport.  After the screen to enter passenger name, go to another screen to see that passport is required but still no mention that the passenger name (found on previous screen)  must match the name on the passport.  
Priceline should accept responsibility and at a minimum, book a flight at no cost to me or give me a store credit to use at future time. 
Sincerely,
[redacted]

Complaint: 10028813
I am rejecting this response because: I paid the fee that includes Priceline's profit.  I am entitled to know how much of my money went to Priceline.  This is the only portion of the response that I reject.
Sincerely,
Melinda Lindsey

Complaint: 1[redacted]
I am rejecting this response because:The hotel guest relations coordinator asked Priceline not to charge me for that night because they understand that the closure of Penn Station in NYC due to search for explosive device . The shutdown of all Amtrak trains out of NYC and the earliest train they could put me on was the 9:30 AM the next day . So I paid 164 for a room that was not used that S[redacted] was willing to refund but Priceline could care less about their customers they just want their money no exceptions. I understand that I checked their agreement policy. I am not disputing that but Priceline told me that they could not refund because the Hotel held the room . When the hotel mgmt recommends that I be refunded. I travel usually 6-8 trips a year . I guess Priceline thinks the 164 dollars outweighs future business and word of mouth in person and by social media.
Sincerely,
 
[redacted]

We are in receipt of the...

complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
He consumer is requesting a refund for his Name Your Own
Price rental car reservation for trip number [redacted].
 
We are sorry that the consumer was unaware that he had
selected and authorized the purchase of a non-refundable rental car service.  On each consumers’ contract page (including
the contract page in question), we clearly and conspicuously place the
following disclosure regarding this issue labeled under Important Information.
Important Information
Once you've reviewed your information above, please review
the following rules regarding rental cars issued through priceline.com:
·       
Priceline rental cars are
non-refundable, non-transferable and non-changeable even if the reservation is
not used.
·       
If your offer is accepted, we will
immediately lock in your reservation and charge your credit card.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable, terms and conditions of his purchase.
 







We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-03-01 12:35:59












 


·       
4
·       
2

·       
AUTO
·       
AC
Unlimited Mileage
Compact Car with Unlimited Mileage


Pick Up/Drop Off: [redacted]

Pick-up Date & Time: Saturday, March 14, 2015, 11:00 AM
Drop-off Date & Time: Wednesday, March 18, 2015, 11:00 AM
Rental Car Company:
Total Charges
4 Days at: $15 /day


Total:$98.06
Summary of Charges
Your Price Per Day:
$15 (per day)
Total Rental Days:
4
Subtotal:
$60
Taxes and Fees: (details)
$38.06
Total Charges:
$98.06
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup
under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?Proof of round trip travel Local renter



The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.



Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
 
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
 
·       
If your offer is
accepted, we will immediately lock in your reservation and charge your form
of payment. If your offer is not accepted,
you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Complaint: [redacted]
I am rejecting this response because:
We chose a "mystery hotel" based on 2 factors. 1. Free Breakfast 2. Swimming pool. We are only given the hotel details after making payment.
We had no real way of knowing that the pool was not open until the next morning when we went to use it.
The staff at the hotel told us that the manager closes the pool early in the season which annoys lots of guests.
The seller of the hotel room has a duty of care to label clearly what they are selling and should check carefully what they are selling.
If the hotel does not have a working swimming pool then please do not sell it as having one.
Sincerely,
[redacted]

I have received the consumer’s additional comments. As you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. The consumer chose to visit our
Published Price service, where consumers have the opportunity to review and
compare hotel room rates prior to selecting and purchasing hotel room
reservations. The consumer selected a specific hotel property from a list of participating properties, at the disclosed room
rate, including taxes and fees. We are sorry that the hotel provided the consumer with a receipt
or confirmation disclosing the lower negotiated room
rate established between priceline.com and the hotel, which is not available to
the public. Priceline.com is a travel agent and as such, makes hotel room rates
available on behalf of the hotels. Just like every other business, we receive
reduced rates because we purchase bulk room reservations, and if you compare
our rates, you will find them to be very competitive. We strive to offer
customers the best alternatives for saving money, while at the same time maintaining
profitability. The consumer/Bureau may contact the property directly concerning
any room rate information borne by the property.
[redacted]
[redacted]
Tel: [redacted]
Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence. I am sorry that priceline
is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Upon review of this matter, Priceline contacted the customer and the
reservation was cancelled for a full refund; and as compensation, a 20% Express
Deal hotel coupon or, a 25.00 USD credit towards a future...

disclosed hotel
reservation was offered for the inconvenience.
Dear [redacted] We are sending a note regarding your above referenced hotel reservation which
has been reviewed with you by one of our Customer Care team members. As previously stated, a system issue occurred which caused rates to be
inaccurately displayed on our website. As a result, your reservation cannot be
fulfilled. We have issued a full refund back to your original form of payment We apologize for any inconvenience this may have caused and because we value
you as a customer, you chose the following compensation option: [redacted]Insert
Option 1 or option 2[redacted] Option #1: A 20% coupon on a future Hotel Express Deals reservation. Please use
the coupon code below and enter the code in the Apply Coupon field on the
checkout page. Coupons are valid until September 30th, 2016.  Code: **Insert Coupon Code ** Expiration Date: September 30th, 2016 Option #2: A $25.00 credit towards a future Disclosed Hotel reservation. Once
you book a new reservation, you would call or email us with the new Trip Number
so that we can process your $25.00 hotel credit. Please note, you must
reference the original Trip Number listed in the subject line of this email. If you have any additional concerns, please feel free to contact us at
###-###-#### and we'll be happy to assist you.  Thank you,  The Customer Care Team

Revdex.com, Inc.
Our documented case history confirms that [redacted] contacted priceline customer service on
Tue., Jun 24, 2014 at 11:24:14 AM ET, requesting to cancel the reservation he booked because
the driver listed on the reservation will be unable to pick-up the rental
vehicle.
The consumer was then reminded of the non-refundable terms and conditions
of his selected Name Your Own Price reservation. Additionally, the consumer was
also informed of the following as listed and agreed upon on his contract page.
Important
Information
Once
you've reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:

Rental cars are
non-refundable, non-transferable and non-changeable even if the
reservation is not used.








Only the driver
will be able to pick up the rental car at the counter and must present a
valid driver's license in his/her name. An additional
driver can be added at the counter for a fee payable directly to the
rental car company.








The driver will
be required to present a valid credit or debit card in his/her name for
the refundable security deposit.



The
consumer was clearly informed that only the driver listed on the reservation Driver's Name: [redacted], will
be able to pick-up the vehicle and the driver is required to present a valid c/c
or d/c in his/her name Driver's Name: [redacted],  for the security deposit.


Attached
hereto, is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase.


We appreciate the opportunity to clarify.





Sincerely,


[redacted]


Priceline.com











This
contract for request number [redacted] was originally initialed on 2014-06-23 22:50:14














·       
4


·       
2



·       
AUTO


·       
AC


Unlimited Mileage


Compact Car


Pick Up/Drop Off:


[redacted] Intl Airport ([redacted])
[redacted]


Pick Up Date & Time:Thursday,
June 26, 2014 - 7:00 PM


Drop Off Date & Time:Sunday,
June 29, 2014 - 10:00 PM


Driver's Name:[redacted] Age:
25 and over


Rental Company:


Total Charges


4 Days at:$15 /day


Total:$114.62


Don't Forget Collision Damage Insurance!


Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:


·       
Provides
Primary Coverage


·       
Includes
cost of repairs


·       
Cancel
with 100% refund


Traveling with a child or
infant? Add a child seat


Add Child Car Seats (Optional)


You can request any of the child seat options below. These
requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.


0



Infant Child Seat
For infants less than one year and under 20 lbs


0



Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height


0



Booster Seat
For children weighing 40 to 80 lbs


Summary of
Charges


Your Offer Price:


$15.00 (per day)


Total Rental Days:


4


Subtotal:


$60.00


Taxes and Fees: (details)


$54.62


Total Charges: prices are in US dollars


$114.62


(Additional payment required for the child
seats.)




Flight Information (Optional)


This will be used by the rental
car company to monitor flight delays.













What Airline are you Flying?




Your Flight Number:




-- choose --










Important Information





Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:



·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.


·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.



·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.


·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.


·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.


·       
Only the driver
will be able to pick up the rental car at the counter and must present a
valid driver's license in his/her name.
An additional driver can be added at the counter for a fee payable directly
to the rental car company.


·       
The driver will be
required to present a valid credit or debit card in his/her name for the
refundable security deposit.


·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.



[redacted]



I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
The consumer
requests a refund due to a change in plans and states:
  
Customer’s Statement of the
Problem:
I booked a hotel room in [redacted] through Priceline. I prepaid the room on
my credit card. I no longer need the room and would like a refund but they are
unwilling to do that. I asked to get a call or get an email from a supervisor
and that request was denied also
  
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable
non-changeable terms and conditions of the selected purchase.
 
I
appreciate the opportunity to clarify this matter.
Sincerely,
[redacted]
Priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-01-29
12:52:58



Please
Review Your Request















































3 Star Upscale Hotel, Tampa
Airport West Area
Which hotel will I get?

Check-In Date:

Thursday, July 2,
2015

Check-Out Date:

Friday, July 3,
2015

Region
[redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Fitness Center, Business Center,
Guest Score 7/10 or Higher

Number of Nights:

1










 























Offer Price Per Room, Per Night:

US$ 70.00




Travel
Insurance:


US$
5.00




Subtotal:

US$ 70.00

Taxes and Service Fees:

US$ 16.58

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 86.58

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.

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No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




I[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:The entire practice is deceptive. My agreement was for $30 per night and the total ended up being double and you locking me into the rate with no chance of getting out of it.  I will be filing a chargeback since you are so unwilling to help consumers. I will be posting reviews on the major sites consumer reviews etc. on why to never use your company. This practice is entirely deceptive and fraudulent. If I have to i'll take it to small claims court and the send the very obvious outcome of the case to the media for these dispicable practices.
Sincerely,
[redacted]

I still think there is something Priceline could do about this complaint.  I realize I made the mistake, but I called back within 15 minutes of making this reservation.  I was "mistakenly" told I could get the rental car fee back and when I asked to speak to a supervisor, I was not allowed to do so.  I still think something needs to be done so that Priceline gives their customers a grace period as all other travel sites do.  I remain unhappy and extremely dissatisfied with Priceline.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear M[redacted]   We are contacting you today regarding your reservation at the R[redacted] booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices....

As we understand, you would like to be refunded for a total of 144.78 USD for the second night of your reservation. We apologize for any inconvenience this may have caused.   As a gesture of goodwill, I submitted a refund request in the amount of 48.12 USD which is the difference between the second night refund and the nightly average rate of your reservation. The refund request has been approved and the refund was processed back to your account today, September 26, 2016. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted]
[redacted]

The first time I ever booked with this company was a terrible experience. The advertised Express Deal was no deal. It appeared that it would only cost 66 per night plus tax. After I booked I saw where this hotel charges a resort fee. This should be disclosed in the banner ad. Priceline refused to cancel the booking.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the resolution is satisfactory.  I was promised a 50% refund, to which I am still waiting for which could take over a month to get to me.
Still, the customer service and the rudeness needs to be addressed even in the executive level.  Well I guess it really doesn't matter seeing I will never use priceline again.
Sincerely,
[redacted]

Complaint: 10016718
I am rejecting this response because: I clearly remember choosing the 17th because I had a doctors appointment on the 16th. I would not pay $497 for a plane ticket for a date I could not fulfill. The company clearly has no business ethics. The company also shows no concern for the customers my sister and I serve this country. We have not seen each other in two years. I paid my hard earned money for my plane ticket, and I only want the opportunity to see my sister before she is deployed to Japan. Priceline is only concerned about keeping my money. I am truly in disbelief at this entire ordeal.
Sincerely,
Latoya Ellis