I received a broken photo slate from printer pix. I contacted customer service and Revathi advised me to send an email with a picture. Then call back with the request number. I contacted Printer Pix with the number. And within minutes, Anna had a replacement order created. She was very helpful. And I highly recommend printer pix.
Printerpix Response
• Nov 14, 2018
Hi there,
Thank you for taking the time out to write such a positive review.
We are so glad to see that you are pleased with your photo book and to see that it was easy to create! We truly value your opinion and would like to thank you for being such a valued customer.
Called customer service and Aishwarya was excellent!!!
Printerpix Response
• Nov 13, 2018
Hi Laura,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased with the great customer service received and your reorder. We value your opinion and would like to thank you for being such a valued customer.
Clinton was very friendly and knowledgeable in helping me solve the issue that I was having with my order.
Printerpix Response
• Nov 13, 2018
Hi Lisa,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased with Clinton's assistance. We would like to thank you for being such a valued customer. We truly do appreciate your opinion!
I am still looking at being charged on my card from *** and prinnerpix I wanted the credit 34.99 to be aplied so it was same order again just extended time to make the blanket up It appears they charge my card 34.99 and I may end up with 4 instead of 2 blankets did not help me to understand what was going on completely
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased with our quality. We value your opinion and would like to thank you for being such a valued customer.
Best wishes
Printerpix team
Customer Response
• Nov 14, 2018
You are Welcome. We are very pleased with the photo book albums. Good quality. And affordable. Cannot beat that when you get excellent customer service too. I will be recommending printerpix to all my friends. Thank you .
Clinton was very knowledgeable, courteous and patient. He solved my problem quickly. Thank you, Clinton.
Printerpix Response
• Nov 12, 2018
Hi Cheryl,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased with the great customer service received. We value your opinion and would like to thank you for being such a valued customer.
This company is charging $49.99 for shipping and handling of mugs and I think this price is too high for shipping within the United States.
I purchased 4 *** for PrinterPix which included 10 Thermal Mugs which in total was $140. Then when you go to PrinterPix to redeem the mugs, they are charging $49.99 just to send the mugs, which is very misleading because this is not stated when you purchase the ***. So If I redeem all 4 *** with printer pix it will cost me at total of $200 to ship 40 mugs which is TOO HIGH and a RIP-OFF. I have called*** to complain and I contacted Printerpix to complain and nothing is done. Each company blames the other company and I have tried to get my money back from*** and they tell me final sale and won't refund my money. I want my money back from*** and I want Printerpix to either lower their shipping or don't sell this misleading product.
Desired Outcome
I want them to be truthful regarding the $49.99 shipping on the *** description or not sell this product. It is very misleading.
Printerpix Response
• Nov 07, 2018
Revdex.com CASE#: ***
Dear ***,
We are sorry to hear your concerns, however please be reassured that we are always here to help.
We try to be as transparent as possible on all our deals with our Partners. The terms on *** clearly state that the Shipping & Handling costs are payable separately on redemption. Here is the deal page for what we think is your product (no voucher details given on the complaint):
***
You can see that it's clearly states that shipping and handling is not included in the final price and you can check how much it will then cost you to ship these product on this link too.
We kindly request you to contact *** within 7 days of your purchase to receive a refund. If you need to receive a refund from ***, kindly contact us at [email protected] with your voucher details and the necessary information so we can assist you further with your voucher refund on ***.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Nov 09, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
I still feel it is misleading because what they are stating is that we have to do investigative work before we buy the ***.
I will only accept their response if I can get my refund back which I have submitted on Wednesday, November 7th @ 1:30 CST
Printerpix Response
• Nov 17, 2018
Revdex.com CASE#: ***
Dear ***,
Please note that your vouchers refund has been submitted to ***.
Kindly allow 2 to 5 days for the amount to arrive in your account please.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Nov 20, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
Even though I was not able to get a refund, I was given a credit that I could use for other products via ***'s website. Thank you Revdex.com and PrinterPix for your assistance in this matter.
I will never buy from printer pix again....all I have gotten is the runaround from *** and printer pix......not receiving a human voice from this country I could understand......so frustrating.......maybe a call would be nice to resolve this issue....***...
Printerpix Response
• Nov 06, 2018
Hi Scot,
We are sorry to hear your concerns but please be reassured that we are here to help you with your order.
From what we can see on our internal systems is that you've had issues with a *** Voucher that was redeemed from another person.
Please note that one of our representatives has contacted you today and we can see that the issue has been resolved on mutual sides.
We hope that your query was answered.
If you have any questions, do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Nov 08, 2018
Hi Orlando.......sorry to bother you again. I believe you helped me with problem Monday. ....it involved a redemption code from *** that didn't work on printerpix......I needed one more BLANKET and it happened again........no help but get the run around from printerpix.....HELP ME AGAIN PLEASE.......CALL ME AT***......thanks scot
Printerpix Response
• Nov 13, 2018
Hi Scot,
Please note that one of our representatives has contacted you today and we can see that the issue has been resolved on mutual sides. We can see the an order has been placed after this comment was left so we assumed that your query was answered. If you have any questions, do not hesitate to contact us as we are always here to help
Spoke with savio who was really helpful. Had an expired voucher from may and rep was very helpful resolving my current issue. Conversation lasted about 5 minutes so I was impressed how promptly service was provided and resolved. 10-10 for u savio
Printerpix Response
• Nov 06, 2018
Hi there
Thank you for taking the time out to write such a positive review. We are thrilled to see that Savio was able to help you with organizing a new code. We are so glad to see you managed to place your order in the end. We truly value your opinion. Please do not hesitate to contact us should any further issue arise.
I ordered 4 items from Printerpix on September 3rd, 2018. I received 2 items timely, one 7 weeks late, and one I haven't received 3 months later
Puchased canvas prints through *** at Printerpix. Was shocked I had to pay and extra $40 in shipping when placing the order. I received two items timely. I received the third item after 2 calls and several emails. The last item has yet to arrive 2 months later. I asked them for $20 in shipping costs back, and they stopped returning my emails. I paid for shipping on an item that was delivered way past the promised time and never received the other. Order number that was delivered late was *** and the order I have yet to receive is ***. Every time I call I am told "the issue is being escalated" but I am not allowed to talk to anyone else. They were replying to my emails until I asked for a refund of half my shipping charges.
Desired Outcome
I think it is fair that they refund half my shipping charges, which is $20, since they were not able to ship half my items in a timely matter. 2 months to wait for the item is way out of the scope of what was promised, and I feel I should not be charged the shipping
Printerpix Response
• Nov 05, 2018
Revdex.com CASE#: ***
Dear***
We are sorry to hear your concerns, however please be reassured that we are always here to help.
Please note that we were encountering issues in production when extracting your files which is the reason for the delay. As per the tracking details, you have now received all your orders.
As requested and approved for the delay in production, both orders "***"and "***" have been refunded on their shipping and handling fees on a total of $ 19.98. The amount will be cleared in your accounts within the next 2 to 3 working days.
Our sincere apologies for any inconvenience this delay may have caused you.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Nov 09, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
I have NOT recieved my refund and still have NOT recieved my last package. I gave the refund 5 days since 2-3 days was quoted. This is not resolved
I have now received the refund and the past product was delivered. I now accept their response and we can close this case. Thank you
George S provided wonderful service and made my experience with Printerpix that much better
Thank you George!!
Printerpix Response
• Nov 05, 2018
Hi Andrew,
Thank you for taking the time out to write such a positive review. We are so glad to see that George S was able to assist you. We really value your opinion so we are thrilled to see you are pleased with our service. Thank you for being a valued customer.
I am new to using*** and it was my first time purchasing anything. I purchased a deal for two PrinterPix photo blankets and was really struggling with the checkout process. Somehow I messed up redeeming my*** voucher so I called in to PrinterPix and spoke with Revathi. I was lucky to speak with her as she patiently and helpfully explained how to create and order my blankets and then walked me through checking out.
Please thank her for all of her help. I was getting frustrated and Revathi made sure to remove all the stress and confusion so I could create and order my items.
I will be ordering from PinterPix again.
Printerpix Response
• Nov 05, 2018
Hi Christina,
Thank you so much for taking the time out to write such a positive review. We are thrilled to see that Revathi was able to swiftly sort out your order! Your opinion is valuable to us so we thank you for being a valued customer.
Thank you for taking the time out to write such a positive review. We are so glad to see that Vince was able to maintain great customer service whilst sorting out your issue. We are so glad that you are pleased with our service. Thank you for choosing Printerpix. Your opinion is valuable to us!
I had purchased a couple of things here and I was able to take advantage of a *** promotion to get 4 16 x 20 custom canvas prints. I screwed up and did not order correctly and thought I have forfeited 3 of the 4 prints. I called and Josh helped me out, I can't say enough about how helpful he was! I will be directing all my friends to this place!!
Gary P
Printerpix Response
• Nov 02, 2018
Dear Gary,
Thank you for taking the time out to write such a positive review. We are so glad to see that you have had such a positive experience with Josh. We are so glad that he was able to help you so quickly. Your opinion is so valuable to us.
Thank you for being a valued customer.
Best wishes, Printerpix team
George was great. He went over and above to help me. I will request him again.
Printerpix Response
• Nov 02, 2018
Hi Dawn,
Thank you for taking the time out to write such a positive review. We are so glad to see that George was able to assist your with your purchase. Your opinion is very valuable to us. Thank you for being a valued customer.
When I called Printerpix this morning, I was very upset and agitated. I was having a VERY difficult time with my order and was beyond frustrated. Revathi, the customer service agent who assisted me was wonderful. She patiently listened to my complaint then repeatedly assured me that she would help solve the problem. It took a while to get the situation rectified, but Revathi was calm and poised throughout. Besides being very competent and professional in her communication, she was also very personable, adding several comments which made me feel like she really cared about my problem and me as a person as well.
I left the phone call completely satisfied that Revathi had corrected the problem and that I would finally receive my product. She is most definitely an asset to your company. My deepest thanks to her!
Printerpix Response
• Nov 02, 2018
Hi Erinn,
Thank you so much for taking the time out to write such a positive review. We value your opinion. We are so glad that Revathi was able to allow us to rectify the situation, thank you for being so understanding! Please do not hesitate to contact us should any further issue arise.
I let some vouchers expire because I didn't realize that there was an expiration date. I was about to be finished with Printerpix although I love the products I have ordered in the past. I called and spoke with Clinton who was able to make my vouchers good for another week. My products have been ordered and I am expecting them soon with the usual fine quality that I always get from Pinterpix. Clinton was great and because of him I will remain a satisfied customer.
Printerpix Response
• Oct 31, 2018
Hi Janell,
Thank you so much for taking the time out to write such a positive review. We are so glad to see that you are pleased with the customer service you received from Clinton. Your opinion is important to us. We are thrilled to see that you will use our services again.
I ordered a few canvas prints. The quality is amazing!!!! I worked directly with Georlanna from customer services and she was aaaaaaaaaaaaaaamazing and super supportive when I was having technical difficulties on my end. I highly recommend Printerpix. The value alone is awesome!
Printerpix Response
• Nov 01, 2018
Hi Becky,
Thank you so much for taking the time out to write such a positive review. We are so glad to see that you are pleased with the customer service you received from Georlanna.
Your opinion is important to us. We are thrilled to see that you will use our services again.
I received a broken photo slate from printer pix. I contacted customer service and Revathi advised me to send an email with a picture. Then call back with the request number. I contacted Printer Pix with the number. And within minutes, Anna had a replacement order created. She was very helpful. And I highly recommend printer pix.
Hi there,
Thank you for taking the time out to write such a positive review.
We are so glad to see that you are pleased with your photo book and to see that it was easy to create! We truly value your opinion and would like to thank you for being such a valued customer.
Best wishes
Printerpix
Called customer service and Aishwarya was excellent!!!
Hi Laura,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased with the great customer service received and your reorder. We value your opinion and would like to thank you for being such a valued customer.
Best wishes, Printerpix team
Clinton was very friendly and knowledgeable in helping me solve the issue that I was having with my order.
Hi Lisa,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased with Clinton's assistance. We would like to thank you for being such a valued customer. We truly do appreciate your opinion!
Best wishes,
Printerpix team
I am still looking at being charged on my card from *** and prinnerpix I wanted the credit 34.99 to be aplied so it was same order again just extended time to make the blanket up It appears they charge my card 34.99 and I may end up with 4 instead of 2 blankets did not help me to understand what was going on completely
I am impressed with the customer service.
Hi Vijayalakshmi,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased with our quality. We value your opinion and would like to thank you for being such a valued customer.
Best wishes
Printerpix team
You are Welcome. We are very pleased with the photo book albums. Good quality. And affordable. Cannot beat that when you get excellent customer service too. I will be recommending printerpix to all my friends. Thank you .
Clinton was very knowledgeable, courteous and patient. He solved my problem quickly. Thank you, Clinton.
Hi Cheryl,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased with the great customer service received. We value your opinion and would like to thank you for being such a valued customer.
Best wishes,
Printerpix team
Very curteous..
This company is charging $49.99 for shipping and handling of mugs and I think this price is too high for shipping within the United States.
I purchased 4 *** for PrinterPix which included 10 Thermal Mugs which in total was $140. Then when you go to PrinterPix to redeem the mugs, they are charging $49.99 just to send the mugs, which is very misleading because this is not stated when you purchase the ***. So If I redeem all 4 *** with printer pix it will cost me at total of $200 to ship 40 mugs which is TOO HIGH and a RIP-OFF. I have called*** to complain and I contacted Printerpix to complain and nothing is done. Each company blames the other company and I have tried to get my money back from*** and they tell me final sale and won't refund my money. I want my money back from*** and I want Printerpix to either lower their shipping or don't sell this misleading product.
I want them to be truthful regarding the $49.99 shipping on the *** description or not sell this product. It is very misleading.
Revdex.com CASE#: ***
Dear ***,
We are sorry to hear your concerns, however please be reassured that we are always here to help.
We try to be as transparent as possible on all our deals with our Partners. The terms on *** clearly state that the Shipping & Handling costs are payable separately on redemption. Here is the deal page for what we think is your product (no voucher details given on the complaint):
***
You can see that it's clearly states that shipping and handling is not included in the final price and you can check how much it will then cost you to ship these product on this link too.
We kindly request you to contact *** within 7 days of your purchase to receive a refund. If you need to receive a refund from ***, kindly contact us at [email protected] with your voucher details and the necessary information so we can assist you further with your voucher refund on ***.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I still feel it is misleading because what they are stating is that we have to do investigative work before we buy the ***.
I will only accept their response if I can get my refund back which I have submitted on Wednesday, November 7th @ 1:30 CST
Revdex.com CASE#: ***
Dear ***,
Please note that your vouchers refund has been submitted to ***.
Kindly allow 2 to 5 days for the amount to arrive in your account please.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Even though I was not able to get a refund, I was given a credit that I could use for other products via ***'s website. Thank you Revdex.com and PrinterPix for your assistance in this matter.
Not as easy as I hoped but very good customer service
Hi Laura,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are happy with our service.
We value your opinion.
Thank you for choosing Printerpix.
Best wishes,
Pinterpix team
I will never buy from printer pix again....all I have gotten is the runaround from *** and printer pix......not receiving a human voice from this country I could understand......so frustrating.......maybe a call would be nice to resolve this issue....***...
Hi Scot,
We are sorry to hear your concerns but please be reassured that we are here to help you with your order.
From what we can see on our internal systems is that you've had issues with a *** Voucher that was redeemed from another person.
Please note that one of our representatives has contacted you today and we can see that the issue has been resolved on mutual sides.
We hope that your query was answered.
If you have any questions, do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Hi Orlando.......sorry to bother you again. I believe you helped me with problem Monday. ....it involved a redemption code from *** that didn't work on printerpix......I needed one more BLANKET and it happened again........no help but get the run around from printerpix.....HELP ME AGAIN PLEASE.......CALL ME AT***......thanks scot
Hi Scot,
Please note that one of our representatives has contacted you today and we can see that the issue has been resolved on mutual sides. We can see the an order has been placed after this comment was left so we assumed that your query was answered. If you have any questions, do not hesitate to contact us as we are always here to help
Kind Regards
Printerpix Team
Spoke with savio who was really helpful. Had an expired voucher from may and rep was very helpful resolving my current issue. Conversation lasted about 5 minutes so I was impressed how promptly service was provided and resolved. 10-10 for u savio
Hi there
Thank you for taking the time out to write such a positive review. We are thrilled to see that Savio was able to help you with organizing a new code. We are so glad to see you managed to place your order in the end. We truly value your opinion. Please do not hesitate to contact us should any further issue arise.
Best wishes,
Printerpix team
I ordered 4 items from Printerpix on September 3rd, 2018. I received 2 items timely, one 7 weeks late, and one I haven't received 3 months later
Puchased canvas prints through *** at Printerpix. Was shocked I had to pay and extra $40 in shipping when placing the order. I received two items timely. I received the third item after 2 calls and several emails. The last item has yet to arrive 2 months later. I asked them for $20 in shipping costs back, and they stopped returning my emails. I paid for shipping on an item that was delivered way past the promised time and never received the other. Order number that was delivered late was *** and the order I have yet to receive is ***. Every time I call I am told "the issue is being escalated" but I am not allowed to talk to anyone else. They were replying to my emails until I asked for a refund of half my shipping charges.
I think it is fair that they refund half my shipping charges, which is $20, since they were not able to ship half my items in a timely matter. 2 months to wait for the item is way out of the scope of what was promised, and I feel I should not be charged the shipping
Revdex.com CASE#: ***
Dear***
We are sorry to hear your concerns, however please be reassured that we are always here to help.
Please note that we were encountering issues in production when extracting your files which is the reason for the delay. As per the tracking details, you have now received all your orders.
As requested and approved for the delay in production, both orders "***"and "***" have been refunded on their shipping and handling fees on a total of $ 19.98. The amount will be cleared in your accounts within the next 2 to 3 working days.
Our sincere apologies for any inconvenience this delay may have caused you.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I have NOT recieved my refund and still have NOT recieved my last package. I gave the refund 5 days since 2-3 days was quoted. This is not resolved
I have now received the refund and the past product was delivered. I now accept their response and we can close this case. Thank you
George S provided wonderful service and made my experience with Printerpix that much better
Thank you George!!
Hi Andrew,
Thank you for taking the time out to write such a positive review. We are so glad to see that George S was able to assist you. We really value your opinion so we are thrilled to see you are pleased with our service. Thank you for being a valued customer.
Best wishes,
Printerpix team.
I am new to using*** and it was my first time purchasing anything. I purchased a deal for two PrinterPix photo blankets and was really struggling with the checkout process. Somehow I messed up redeeming my*** voucher so I called in to PrinterPix and spoke with Revathi. I was lucky to speak with her as she patiently and helpfully explained how to create and order my blankets and then walked me through checking out.
Please thank her for all of her help. I was getting frustrated and Revathi made sure to remove all the stress and confusion so I could create and order my items.
I will be ordering from PinterPix again.
Hi Christina,
Thank you so much for taking the time out to write such a positive review. We are thrilled to see that Revathi was able to swiftly sort out your order! Your opinion is valuable to us so we thank you for being a valued customer.
Best wishes,
Printerpix team
Very courteous. Solved problem quickly.
Hi Pat,
Thank you for taking the time out to write such a positive review. We are so glad to see that Vince was able to maintain great customer service whilst sorting out your issue. We are so glad that you are pleased with our service. Thank you for choosing Printerpix. Your opinion is valuable to us!
Best wishes,
Printerpix team
I had purchased a couple of things here and I was able to take advantage of a *** promotion to get 4 16 x 20 custom canvas prints. I screwed up and did not order correctly and thought I have forfeited 3 of the 4 prints. I called and Josh helped me out, I can't say enough about how helpful he was! I will be directing all my friends to this place!!
Gary P
Dear Gary,
Thank you for taking the time out to write such a positive review. We are so glad to see that you have had such a positive experience with Josh. We are so glad that he was able to help you so quickly. Your opinion is so valuable to us.
Thank you for being a valued customer.
Best wishes, Printerpix team
George was great. He went over and above to help me. I will request him again.
Hi Dawn,
Thank you for taking the time out to write such a positive review. We are so glad to see that George was able to assist your with your purchase. Your opinion is very valuable to us. Thank you for being a valued customer.
Best wishes,
Printerpix team
When I called Printerpix this morning, I was very upset and agitated. I was having a VERY difficult time with my order and was beyond frustrated. Revathi, the customer service agent who assisted me was wonderful. She patiently listened to my complaint then repeatedly assured me that she would help solve the problem. It took a while to get the situation rectified, but Revathi was calm and poised throughout. Besides being very competent and professional in her communication, she was also very personable, adding several comments which made me feel like she really cared about my problem and me as a person as well.
I left the phone call completely satisfied that Revathi had corrected the problem and that I would finally receive my product. She is most definitely an asset to your company. My deepest thanks to her!
Hi Erinn,
Thank you so much for taking the time out to write such a positive review. We value your opinion. We are so glad that Revathi was able to allow us to rectify the situation, thank you for being so understanding! Please do not hesitate to contact us should any further issue arise.
Best wishes,
Printerpix team
I let some vouchers expire because I didn't realize that there was an expiration date. I was about to be finished with Printerpix although I love the products I have ordered in the past. I called and spoke with Clinton who was able to make my vouchers good for another week. My products have been ordered and I am expecting them soon with the usual fine quality that I always get from Pinterpix. Clinton was great and because of him I will remain a satisfied customer.
Hi Janell,
Thank you so much for taking the time out to write such a positive review. We are so glad to see that you are pleased with the customer service you received from Clinton. Your opinion is important to us. We are thrilled to see that you will use our services again.
Best wishes, Printerpix team
I ordered a few canvas prints. The quality is amazing!!!! I worked directly with Georlanna from customer services and she was aaaaaaaaaaaaaaamazing and super supportive when I was having technical difficulties on my end. I highly recommend Printerpix. The value alone is awesome!
Hi Becky,
Thank you so much for taking the time out to write such a positive review. We are so glad to see that you are pleased with the customer service you received from Georlanna.
Your opinion is important to us. We are thrilled to see that you will use our services again.
Best wishes, Printerpix team