I ordered a PrinterPix *** and had trouble using the coupon. I called customer service and George S helped me apply the *** and issued a credit to my credit card. Very helpful and patient person. My book arrived in time and I'm happy with it. I think it was a good deal.
Printerpix Response
• Aug 31, 2018
Hi Peter,
We are thrilled to hear that you received such great customer service from our team. We pride ourselves in offering the best possible customer care so we thank you for your feedback. We hope to work with you again in the near future. Have a lovely day further.
Eugene was very helpful with instructions on how to go about creating my photo book. He also said I will have my voucher extended a week to complete my project. Thank you
Printerpix Response
• Aug 31, 2018
Hi Lawrence ,
We are so happy to hear that you had such a positive experience with Printerpix and we hope to work with you again soon.
I had an issue with a *** coupon code not being accepted. George helped me with no problem and I continued to check out with no problems. I have used Printerpix in the past and their work is beautiful. Fairly easy to use the website, too.
Printerpix Response
• Aug 31, 2018
Hi Ellen,
Thank you for taking the time to leave such a warming review, we are so happy to hear that you love our books as much as we do. We look forward to working with you again. Have a lovely day further.
This is the 2nd blanket I have purchased from them. The first one was very nice. This one will be a Christmas present so I have plenty of time for it to come. I did have an issue because I put the wrong date on the blanket. Within 2 hours I had to call the company and ask they stop production. Eugene was great, even when I was slightly panicking. I had to pay another $19.99 to stop production and have the right date fixed. I was annoyed about the extra money when I know they hadn't started making it yet, however I understand it was my fault and am happy we reached an amicable solution. They are a company that I would and do recommend.
Printerpix Response
• Aug 31, 2018
Hi Anna,
We are so happy to hear that you had such a positive experience with Printerpix and we hope to work with you again soon. Enjoy the rest of your day.
Company offered a 16X20 metal picture through***, I received an 8X10. Contacted company and was told they weren't willing to correct the error.
On June 14, 2018 I purchased a Personalized 16x20 Photo on Metal through***. On July 30, 2018 I followed the procedures given on*** to redeem the voucher for the metal photo. I uploaded the photo, checked out and paid an additional fee for shipping. It was Printerpix order #***. Somewhere in the process the order was switched to their product number ***, which is an 8X10. I contacted the company today, August 22, 2018 to request a remedy for the error, but was told they were not willing to do anything. I am out the original purchase price of $15 and the shipping cost of $13.95, which I suspected was correct for a 16X20 mailing. This is the second issue I've had with this company. I made a previous*** purchase and attempted to redeem the voucher. The website would not allow me to upload any photos at that time. The rep had me switch web browsers three times. I was able to resolve that issue after an aggravating time with their customer service. I made this purchase around the same and would not have done so after dealing with their customer service.
Desired Outcome
I wish to get a 16X20 of the original photo and willing to pay shipping.
Printerpix Response
• Aug 31, 2018
Revdex.com CASE#:***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
As discussed with you previously, we can see in our systems that a representative of our customer service contacted you to resolve this issue swiftly and that the problem was solved in the best possible circumstances.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
Customer Response
• Sep 04, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
Exceeded my expectations
Back in 2015 they over charged me for coffee mugs I never ordered. They would not give me my money back but a credit on my account which was over $315. I have spoken to over 5 people about getting my new order placed to use the credit I had coming and I keep getting the run around. I am told they will send a link to my email to just pay shipping and it never comes. It takes weeks if not months for them to respond to any communication I attempt. When they do respond back I am just repeating myself and not getting anywhere because it just goes right back to were I was in the beginning not getting my product.
Product_Or_Service: Canvas Photos
Account_Number: NA
Desired Outcome
Refund
I would just like to get a check for my credit since they wont even give me the courtesy to follow through with fund they have already had of mine for several years!
Printerpix Response
• Sep 06, 2018
Revdex.com CASE#: ***
Dear ***,
From what we can see on our internal systems is that you've purchased "9 vouchers" on *** with the following offer "Good on two Magic Mug (S&H not included)", shipping and handling fee being at $ 13.99.
When placing the order, you should have included two mugs in your basket, but you've only included one which is the reason why you've only been charged $ 5.99 on shipping and not $ 13.99. From what we understand is that at the end, you are missing 9 mugs and are meant to pay an additional $ 72.00 ($ 13.99-5.99 = $ 8.00 x 9.00 = $ 72.00 orders).
Since that day, we've been communicating with you many times and we were waiting for you to place an order for the remaining mugs. However, we can see that you have been given a store credit of $ 315.00 (excluding shipping) for the value of your vouchers at full price (not discounted) as a compensation.
This store credit has now been increased at $ 450.00 with the shipping and handling fee being included.
We kindly request you to start your projects and add it to your basket at full cost value of $ 450.00 (not discounted) and let us know so we can finalise this order for you.
This order will be escalated to our production facilities and will be shipped with the fastest postage service that we offer.
If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
Customer Response
• Sep 06, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
No, This is a credit that was due for PrinterPix over charging my card. So this credit is for anything I add to my cart even with a discount. This is money owed to me that I should of received a check for but instead you made it a credit which I was ok with at the time since I was going to order more items. I was never told this would turn into pulling teeth to get the order!
Customer Response
• Sep 20, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
No this was not due to me putting the wrong amount in my basket. I would appreciate if just a check is sent to me for the refund I should have gotten several months ago. I am done going back and forth and getting different answers each time. I am hoping this will not have to turn into a court case!
Printerpix Response
• Oct 05, 2018
Revdex.com CASE#: ***
Dear Mrs. ***,
I am sorry for your disappointment in our best efforts to address and resolve this matter.
We would like to let you know from what we can see on our internal system, you've purchased a total of 9 vouchers on *** (Good on two Magic Mug each) with a total value of "$ 126.00" with shipping cost not being included ($ 13.99 per voucher as per the deal, for a total of $125.91).
If these orders were placed accordingly and correctly, you would have end up paying a total amount of "$ 251.91" as per the *** deal for 18 mugs including shipping.
However, as these orders were not placed correctly, you've ended up paying us an amount of $53.91 for shipping & handling, instead of $125.91 as per the *** deal (apart from the amount you paid *** for the vouchers)
The reason being that you've only selected one mug in the basket when you were required to change the quantity to two as instructed.
We can see that as soon as the issue was communicated to us, we did our best to help your resolve the issue swiftly with the following resolutions and that as mentioned previously, we have gone over and beyond to provide the customer service we can:
. You have requested to use the value of the remaining "9 mugs" on something else on our website (Store Credit) as you no longer needed these mugs. For which we agreed a store credit of $ 314.91 as each mug were worth $ 34.99 at full value (34.99x9 = 314.91) at that time and we kindly informed you that the remaining shipping fee will need to be paid.
. We have tried to contact you many times afterwards to fix this issue.
. We have then accepted to ship the products of the store credit for free by waving of the balance of the shipping cost payable and raised up the store credit to $ 450.00 at full value.
Please kindly accept this compensation of $ 450.00 of store credit at full web site value as we vow to provide extraordinary service to make things right by you.
We will make sure that it will be shipped together, with the order being escalated in production and shipped with our fastest postage service.
if you need any help or assistance, a senior member of our support team will be at hand throughout the entire process.
My fiancee and I designed thank you notes and invitations on their website and received items printed incorrectly. The company would not fix the error
My fiancee and I used *** to order Thank you notes and Invitations to our wedding. We designed these online in August 2018 and the website allowed us to remove text from the back of the thank you cards. The preview on the screen showed a blank card. I clicked save, added them to the cart, and purchased. When we received them, they had text on the back. I called and the first customer service agent said I should have checked the preview better. The second customer service agent said the website wouldn't allow anyone to remove text. I told him the site did allow us to do this. He said that the fields would just repopulate when printing. I explained that this is not explained on the website. He said it didn't need to be. The order number is *** and it was placed on 8/8/18. One agent I spoke to said his name was Eugene.
Desired Outcome
I would like the business to replace the incorrectly printed items OR refund our money.
Printerpix Response
• Aug 29, 2018
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We can see that one of our customer service representative has been in touch with you and that the issue has been resolved with a replacement being offered.
Order number: ***
This order will be escalated to our production facilities and will be shipped with the fastest postage service that we offer to it.
Our sincere apologies again for any inconveniences caused.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
Customer Response
• Sep 07, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
The company contacted us to discuss procedure for replacing the order. When I placed the order, the customer service representative said he could not view the proof of the item and could not verify that the design I placed in my online shopping cart is what would be printed. Nevertheless, we continued with the order. I received the replacement order today (9/7/18) and they were printed correctly. I am glad the situation was eventually corrected but would not use this company again due to very poor customer service.
Did not receive the photobook as ordered. Although the error has been identified after months of emails and calls, the replacement order was cancelled
After numerous emails that left my complaint unresolved, a phone call with Jason appeared to have resolved the issue and he ordered corrected replacement albums for me. I was asked for a positive review of Printerpix and when I declined to provide one, my replacement order was cancelled.
Desired Outcome
SEND CORRECTED ALBUMS AS FINALLY PROMISED BY JASON WHO ACKNOWLEDGED THE PRINTING ERROR AFTER MONTHS OF EMAILS FROM OTHER CUSTOMER SERVICE PEOPLE DENYING THERE WAS A PROBLEM WITH THE PRODUCT
Printerpix Response
• Aug 29, 2018
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We can see that one of our customer service representative has been in touch with you and that the issue has been resolved with a replacement being offered.
Order number: ***
This order will be escalated to our production facilities and will be shipped with the fastest postage service that we offer to it.
Our sincere apologies again for any inconveniences caused.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
Customer Response
• Aug 29, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
I was promised a replacement once before but Printerpix then cancelled it for no reason without notifying me. I am afraid that is soon as I close this complaint they will do the same thing again. Therefore until I have the new order in my possession I am reluctant to say that I am satisfied.
Customer Response
• Sep 17, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
I have finally received the corrected books so this case can now be closed.
Printerpix Response
• Sep 17, 2018
Revdex.com CASE#: ***
Dear ***,
From what we can see in our internal system is that order *** was delivered on the 08/11/18 as per the following tracking information:
Tracking number: ***
Shipping Service: ***
And that, as we said previously,
"On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again."
No stars. I will never use this company again. I paid for 3 canvas they shipped one and made me pay shipment for the other 2. I just wanted my money back and they wouldn't do that either. So I had to pay for the shipping to get the rest of my order. I spoke to 4 people including a supervisor and they were all rude.
Printerpix Response
• Aug 31, 2018
Hi Calandra,
We would like to let you know that it clearly states on our "Partners" website that shipping is excluded of the voucher price. Please note that it is clearly explained that only one voucher can be redeemed at a time.
However, if you need these orders to be dispatched together at one place, kindly contact us and we will be able to provide you with the assistance you need to have all these orders dispatched together.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Sep 05, 2018
I never said that I didn't want to pay shipping I said that I paid for 3 pictures and only 1 was shipped. They made me pay for shipping on the additional 2 pictures when they should have been shipped together and it would have been 1 fee. Please reread before you respond and respond correctly.
Printerpix Response
• Sep 11, 2018
Hi Calandra,
Please note that the first order "***" was placed for only one product. If you had a voucher for three products, you should have kindly change the quantity to three and process the order.
However, what you had was 3 singles separate vouchers and that as said in our terms and conditions on our Partners website, only one voucher can be entered at a time and that shipping will be applied for each voucher.
As a commercial gesture, we've dispatched your second order together with the correct shipping and handling fee being applied to it.
We hope that your query was answered.
If you have any questions, do not hesitate to contact us as we are always here to help.
Anto R Did an amazing job! He was polite and worked hard at answering my questions. He even helped get my expired group on code extended for 1 extra week so I can place my order. I can't believe how great of a job he did and I really appreciate that I didnt' lose out on my order. I will be ordering a again and PrinterPix has a great employee in Anto R!!!! Great Job High Five :)
Printerpix Response
• Aug 22, 2018
Hi katie,
Thank you so much for sharing such warming feedback. We pride ourselves in providing our customers with the best possible customer service and we appreciate your kind words.
Great customer service!!! very patient, very helpful and problem-solving!! Vincent was great!! it helps to know you are in good hands when speaking to someone you don't know over the Internet...I can't wait to see what my product looks like.. awesome customer service highly recommend
Printerpix Response
• Aug 30, 2018
Hi Terri D,
We are thrilled to hear that Vincent managed to help you with the process of placing your order and we hope to work with you again in the near future. Have a lovely day further.
My first and so far only use of the website was a chat with Anton R who did a perfect job of understanding my questions and answering them!
Printerpix Response
• Aug 28, 2018
Hi Philip ,
We are so happy to hear that you had such a positive experience with Printerpix and we hope you love your order. Thank you for taking the time to leave such a warming review. Have a great day further.
I ordered several cards from the company and got 4 instead of 125. Paid more money and got no products....spent hours with CS and never got refunded.
we purchased wedding thank you cards from printerpix. We ordered 125 and got 4. They stated we entered the wrong quantity (even though it auto changed the amount). We paid for more cards and a month later never received them. They promised to refund all money and only returned the last $5 and never sent or credited the remaining $15. Therefore we paid $15 for 4 cards.....CROOKS!!!! STAY AWAY
Desired Outcome
I would like a refund for the full amount of my purchases and shipping as I didn't get the product I wanted and had to go to a competitor who processed my order in less than a week.
Printerpix Response
• Aug 29, 2018
Revdex.com CASE#: XXXXXXXX
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that the Greeting Cards were printed as how you have upload it them as we provide a self-service offer that will allow you to personalise your product with your treasured pictures yourself.
A refund of $ 4.99 on the shipping and handling cost that you paid towards order XXXXXXXX has been processed on the 7/31/18 with the following transaction ID: ***XXXXXXXXXXXXXH.
A refund of $ 9.99 on the shipping and handling cost that you paid towards order XXXXXXXX has been processed today and it will take around 2 to 3 days for it to appear in your bank account.
Regarding your voucher redeemed, *** if you have not yet received your credit or refund from them directly, please let us know so we can pursue this further.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
Customer Response
• Aug 29, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
although I didn't get all my money back this satisfies my complaint
Company told me orders weren't valid when they were. I have duplicate product based on this. Customer service response was 23 days.
I bought 2 *** for PrinterPix for photo canvases.
When I placed the first order, I was initially told that my order didn't go through because my shipping address was invalid. So, on my second order, I ordered a few of the same pictures. I agian got the invalid message. After about 20 min, I received emails saying both orders had gone through. I immediately reached out to Printerpix. I didn't want to be charged twice. I wanted to know why the site told me my orders were invalid & then the orders were processing. I asked to get credit back for 3 new canvases to replace the doubles.
It took them 23 days & 3 emails to get back to me. Their site says complaints are addressed in 1-2 business days. Now they say they can't help me because the orders were delivered. I don't think they understand the problem.
Desired Outcome
I would like the opportunity to replace the 3 canvases that are duplicate photos. I also don't expect to pay for shipping because the error is on them.
Printerpix Response
• Aug 24, 2018
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can see from our internal system is that you've been in touch with one our customer service representative and been offered a free replacement for the 3 canvases.
Order number: ***
We vow to provide extraordinary service to make things right by you.
Our sincere apologies again for the inconvenience caused. If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Best Regards,
Printerpix Team
Customer Response
• Aug 24, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted was a replacement of 3 canvases. The company offered to to a one time replacement order. I just hope they don't try to charge me shipping. As if now, I haven't received any request for payment.
Printerpix Response
• Oct 25, 2018
Revdex.com CASE#: ***
Dear ***
Thank you for your email.
Please note that your order was dispatched on the 10/18/18 with the following tracking information:
Tracking number:***
Shipping Service:***
***
Your order is scheduled to be delivered today on the 10/24/18 as per the tracking information.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Oct 26, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally received the prints as promised. Thanks to Revdex.com for your help.
I am a photographer and have been using Printerpix for a few months and I am really happy about the product and customer service as well. I had a problem with one of my order that I received a week ago. Sent an email with the pictures to Printerpix and talk in chat with Anto R who was very helpful to resolve with me the problem. As a photographer, I will recommend anybody to use their service. I can understand that sometimes the product you received is not what you have expected but is it Printerpix fault. Well trust me not sure where come from all these complaints but for a fact, I had one problem and it has been solved quickly and in a professionalism way, thanks again to Anto R.
Printerpix Response
• Aug 22, 2018
Hi Eric ,
Thank you for taking the time to leave a review. We are so happy to hear that Anto was able to assist you and we hope that you loved your order. Have a great day further.
Amazingly good customer service! Not yet received prints -- they're on the way.
Printerpix Response
• Aug 21, 2018
Hi Michael,
We are thrilled to hear that we managed to sort everything out for you. Thank you for your continued support and for taking the time to leave this warming review. We hope to work with you again in the near future. Enjoy your day!
When I called Printerpix concerning a voucher Eugene was very helpful with my concerns. My voucher was expired and Eugene quickly provided me with an updated product code to use. He was very professional and provided excellent customer service; he deserves five stars and more. Keep up the good work. Thank you Eugene.
Regards,
Millicent A
Printerpix Response
• Aug 21, 2018
Hi Millicent,
We are so glad to hear that Eugene managed to help you in resolving your problem. Thank you for taking the time to leave such a positive review.
I ordered a PrinterPix *** and had trouble using the coupon. I called customer service and George S helped me apply the *** and issued a credit to my credit card. Very helpful and patient person. My book arrived in time and I'm happy with it. I think it was a good deal.
Hi Peter,
We are thrilled to hear that you received such great customer service from our team. We pride ourselves in offering the best possible customer care so we thank you for your feedback. We hope to work with you again in the near future. Have a lovely day further.
Best wishes,
Printerpix
Sharath was awesome. She helped me with my issue and was very kind and courteous. I was very satisfied.
Hi Gail,
We are so glad to hear that Sharath managed to help you in resolving your problem. Thank you for taking the time to leave such a positive review.
Have a lovely weekend.
Best wishes,
Printerpix
Thanks Eugene for such great service. You made ordering painless and responded to my request immediately. Thanks again
Hi Mirta,
We are so glad to hear that Eugene managed to help you in resolving your problem. Thank you for taking the time to leave such a positive review.
Have a lovely weekend.
Best wishes,
Printerpix
Eugene was very helpful with instructions on how to go about creating my photo book. He also said I will have my voucher extended a week to complete my project. Thank you
Hi Lawrence ,
We are so happy to hear that you had such a positive experience with Printerpix and we hope to work with you again soon.
Best wishes,
Printerpix
I had an issue with a *** coupon code not being accepted. George helped me with no problem and I continued to check out with no problems. I have used Printerpix in the past and their work is beautiful. Fairly easy to use the website, too.
Hi Ellen,
Thank you for taking the time to leave such a warming review, we are so happy to hear that you love our books as much as we do. We look forward to working with you again. Have a lovely day further.
Best wishes,
Printerpix
This is the 2nd blanket I have purchased from them. The first one was very nice. This one will be a Christmas present so I have plenty of time for it to come. I did have an issue because I put the wrong date on the blanket. Within 2 hours I had to call the company and ask they stop production. Eugene was great, even when I was slightly panicking. I had to pay another $19.99 to stop production and have the right date fixed. I was annoyed about the extra money when I know they hadn't started making it yet, however I understand it was my fault and am happy we reached an amicable solution. They are a company that I would and do recommend.
Hi Anna,
We are so happy to hear that you had such a positive experience with Printerpix and we hope to work with you again soon. Enjoy the rest of your day.
Best wishes,
Printerpix
Company offered a 16X20 metal picture through***, I received an 8X10. Contacted company and was told they weren't willing to correct the error.
On June 14, 2018 I purchased a Personalized 16x20 Photo on Metal through***. On July 30, 2018 I followed the procedures given on*** to redeem the voucher for the metal photo. I uploaded the photo, checked out and paid an additional fee for shipping. It was Printerpix order #***. Somewhere in the process the order was switched to their product number ***, which is an 8X10. I contacted the company today, August 22, 2018 to request a remedy for the error, but was told they were not willing to do anything. I am out the original purchase price of $15 and the shipping cost of $13.95, which I suspected was correct for a 16X20 mailing. This is the second issue I've had with this company. I made a previous*** purchase and attempted to redeem the voucher. The website would not allow me to upload any photos at that time. The rep had me switch web browsers three times. I was able to resolve that issue after an aggravating time with their customer service. I made this purchase around the same and would not have done so after dealing with their customer service.
I wish to get a 16X20 of the original photo and willing to pay shipping.
Revdex.com CASE#:***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
As discussed with you previously, we can see in our systems that a representative of our customer service contacted you to resolve this issue swiftly and that the problem was solved in the best possible circumstances.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Exceeded my expectations
Back in 2015 they over charged me for coffee mugs I never ordered. They would not give me my money back but a credit on my account which was over $315. I have spoken to over 5 people about getting my new order placed to use the credit I had coming and I keep getting the run around. I am told they will send a link to my email to just pay shipping and it never comes. It takes weeks if not months for them to respond to any communication I attempt. When they do respond back I am just repeating myself and not getting anywhere because it just goes right back to were I was in the beginning not getting my product.
Product_Or_Service: Canvas Photos
Account_Number: NA
Refund I would just like to get a check for my credit since they wont even give me the courtesy to follow through with fund they have already had of mine for several years!
Revdex.com CASE#: ***
Dear ***,
From what we can see on our internal systems is that you've purchased "9 vouchers" on *** with the following offer "Good on two Magic Mug (S&H not included)", shipping and handling fee being at $ 13.99.
When placing the order, you should have included two mugs in your basket, but you've only included one which is the reason why you've only been charged $ 5.99 on shipping and not $ 13.99. From what we understand is that at the end, you are missing 9 mugs and are meant to pay an additional $ 72.00 ($ 13.99-5.99 = $ 8.00 x 9.00 = $ 72.00 orders).
Since that day, we've been communicating with you many times and we were waiting for you to place an order for the remaining mugs. However, we can see that you have been given a store credit of $ 315.00 (excluding shipping) for the value of your vouchers at full price (not discounted) as a compensation.
This store credit has now been increased at $ 450.00 with the shipping and handling fee being included.
We kindly request you to start your projects and add it to your basket at full cost value of $ 450.00 (not discounted) and let us know so we can finalise this order for you.
This order will be escalated to our production facilities and will be shipped with the fastest postage service that we offer.
If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
No, This is a credit that was due for PrinterPix over charging my card. So this credit is for anything I add to my cart even with a discount. This is money owed to me that I should of received a check for but instead you made it a credit which I was ok with at the time since I was going to order more items. I was never told this would turn into pulling teeth to get the order!
(The consumer indicated he/she DID NOT accept the response from the business.)
No this was not due to me putting the wrong amount in my basket. I would appreciate if just a check is sent to me for the refund I should have gotten several months ago. I am done going back and forth and getting different answers each time. I am hoping this will not have to turn into a court case!
Revdex.com CASE#: ***
Dear Mrs. ***,
I am sorry for your disappointment in our best efforts to address and resolve this matter.
We would like to let you know from what we can see on our internal system, you've purchased a total of 9 vouchers on *** (Good on two Magic Mug each) with a total value of "$ 126.00" with shipping cost not being included ($ 13.99 per voucher as per the deal, for a total of $125.91).
If these orders were placed accordingly and correctly, you would have end up paying a total amount of "$ 251.91" as per the *** deal for 18 mugs including shipping.
However, as these orders were not placed correctly, you've ended up paying us an amount of $53.91 for shipping & handling, instead of $125.91 as per the *** deal (apart from the amount you paid *** for the vouchers)
The reason being that you've only selected one mug in the basket when you were required to change the quantity to two as instructed.
We can see that as soon as the issue was communicated to us, we did our best to help your resolve the issue swiftly with the following resolutions and that as mentioned previously, we have gone over and beyond to provide the customer service we can:
. You have requested to use the value of the remaining "9 mugs" on something else on our website (Store Credit) as you no longer needed these mugs. For which we agreed a store credit of $ 314.91 as each mug were worth $ 34.99 at full value (34.99x9 = 314.91) at that time and we kindly informed you that the remaining shipping fee will need to be paid.
. We have tried to contact you many times afterwards to fix this issue.
. We have then accepted to ship the products of the store credit for free by waving of the balance of the shipping cost payable and raised up the store credit to $ 450.00 at full value.
Please kindly accept this compensation of $ 450.00 of store credit at full web site value as we vow to provide extraordinary service to make things right by you.
We will make sure that it will be shipped together, with the order being escalated in production and shipped with our fastest postage service.
if you need any help or assistance, a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
My fiancee and I designed thank you notes and invitations on their website and received items printed incorrectly. The company would not fix the error
My fiancee and I used *** to order Thank you notes and Invitations to our wedding. We designed these online in August 2018 and the website allowed us to remove text from the back of the thank you cards. The preview on the screen showed a blank card. I clicked save, added them to the cart, and purchased. When we received them, they had text on the back. I called and the first customer service agent said I should have checked the preview better. The second customer service agent said the website wouldn't allow anyone to remove text. I told him the site did allow us to do this. He said that the fields would just repopulate when printing. I explained that this is not explained on the website. He said it didn't need to be. The order number is *** and it was placed on 8/8/18. One agent I spoke to said his name was Eugene.
I would like the business to replace the incorrectly printed items OR refund our money.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We can see that one of our customer service representative has been in touch with you and that the issue has been resolved with a replacement being offered.
Order number: ***
This order will be escalated to our production facilities and will be shipped with the fastest postage service that we offer to it.
Our sincere apologies again for any inconveniences caused.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
The company contacted us to discuss procedure for replacing the order. When I placed the order, the customer service representative said he could not view the proof of the item and could not verify that the design I placed in my online shopping cart is what would be printed. Nevertheless, we continued with the order. I received the replacement order today (9/7/18) and they were printed correctly. I am glad the situation was eventually corrected but would not use this company again due to very poor customer service.
Did not receive the photobook as ordered. Although the error has been identified after months of emails and calls, the replacement order was cancelled
After numerous emails that left my complaint unresolved, a phone call with Jason appeared to have resolved the issue and he ordered corrected replacement albums for me. I was asked for a positive review of Printerpix and when I declined to provide one, my replacement order was cancelled.
SEND CORRECTED ALBUMS AS FINALLY PROMISED BY JASON WHO ACKNOWLEDGED THE PRINTING ERROR AFTER MONTHS OF EMAILS FROM OTHER CUSTOMER SERVICE PEOPLE DENYING THERE WAS A PROBLEM WITH THE PRODUCT
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We can see that one of our customer service representative has been in touch with you and that the issue has been resolved with a replacement being offered.
Order number: ***
This order will be escalated to our production facilities and will be shipped with the fastest postage service that we offer to it.
Our sincere apologies again for any inconveniences caused.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I was promised a replacement once before but Printerpix then cancelled it for no reason without notifying me. I am afraid that is soon as I close this complaint they will do the same thing again. Therefore until I have the new order in my possession I am reluctant to say that I am satisfied.
(The consumer indicated he/she ACCEPTED the response from the business.)
I have finally received the corrected books so this case can now be closed.
Revdex.com CASE#: ***
Dear ***,
From what we can see in our internal system is that order *** was delivered on the 08/11/18 as per the following tracking information:
Tracking number: ***
Shipping Service: ***
And that, as we said previously,
"On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again."
Best Regards,
Printerpix Team
No stars. I will never use this company again. I paid for 3 canvas they shipped one and made me pay shipment for the other 2. I just wanted my money back and they wouldn't do that either. So I had to pay for the shipping to get the rest of my order. I spoke to 4 people including a supervisor and they were all rude.
Hi Calandra,
We would like to let you know that it clearly states on our "Partners" website that shipping is excluded of the voucher price. Please note that it is clearly explained that only one voucher can be redeemed at a time.
However, if you need these orders to be dispatched together at one place, kindly contact us and we will be able to provide you with the assistance you need to have all these orders dispatched together.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I never said that I didn't want to pay shipping I said that I paid for 3 pictures and only 1 was shipped. They made me pay for shipping on the additional 2 pictures when they should have been shipped together and it would have been 1 fee. Please reread before you respond and respond correctly.
Hi Calandra,
Please note that the first order "***" was placed for only one product. If you had a voucher for three products, you should have kindly change the quantity to three and process the order.
However, what you had was 3 singles separate vouchers and that as said in our terms and conditions on our Partners website, only one voucher can be entered at a time and that shipping will be applied for each voucher.
As a commercial gesture, we've dispatched your second order together with the correct shipping and handling fee being applied to it.
We hope that your query was answered.
If you have any questions, do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Anto R Did an amazing job! He was polite and worked hard at answering my questions. He even helped get my expired group on code extended for 1 extra week so I can place my order. I can't believe how great of a job he did and I really appreciate that I didnt' lose out on my order. I will be ordering a again and PrinterPix has a great employee in Anto R!!!! Great Job High Five :)
Hi katie,
Thank you so much for sharing such warming feedback. We pride ourselves in providing our customers with the best possible customer service and we appreciate your kind words.
Kind Regards
Printerpix Team
Great customer service!!! very patient, very helpful and problem-solving!! Vincent was great!! it helps to know you are in good hands when speaking to someone you don't know over the Internet...I can't wait to see what my product looks like.. awesome customer service highly recommend
Hi Terri D,
We are thrilled to hear that Vincent managed to help you with the process of placing your order and we hope to work with you again in the near future. Have a lovely day further.
Best wishes,
Printerpix
My first and so far only use of the website was a chat with Anton R who did a perfect job of understanding my questions and answering them!
Hi Philip ,
We are so happy to hear that you had such a positive experience with Printerpix and we hope you love your order. Thank you for taking the time to leave such a warming review. Have a great day further.
Best wishes,
Printerpix
Highly recommend. Great product. Exceeded expectations. Would have given 5 stars but shipping is a bit slow.
Hi Donna,
Thank you for taking the time to leave such a positive review, we really appreciate your feedback.
Kind Regards
Printerpix
I ordered several cards from the company and got 4 instead of 125. Paid more money and got no products....spent hours with CS and never got refunded.
we purchased wedding thank you cards from printerpix. We ordered 125 and got 4. They stated we entered the wrong quantity (even though it auto changed the amount). We paid for more cards and a month later never received them. They promised to refund all money and only returned the last $5 and never sent or credited the remaining $15. Therefore we paid $15 for 4 cards.....CROOKS!!!! STAY AWAY
I would like a refund for the full amount of my purchases and shipping as I didn't get the product I wanted and had to go to a competitor who processed my order in less than a week.
Revdex.com CASE#: XXXXXXXX
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that the Greeting Cards were printed as how you have upload it them as we provide a self-service offer that will allow you to personalise your product with your treasured pictures yourself.
A refund of $ 4.99 on the shipping and handling cost that you paid towards order XXXXXXXX has been processed on the 7/31/18 with the following transaction ID: ***XXXXXXXXXXXXXH.
A refund of $ 9.99 on the shipping and handling cost that you paid towards order XXXXXXXX has been processed today and it will take around 2 to 3 days for it to appear in your bank account.
Regarding your voucher redeemed, *** if you have not yet received your credit or refund from them directly, please let us know so we can pursue this further.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
although I didn't get all my money back this satisfies my complaint
Company told me orders weren't valid when they were. I have duplicate product based on this. Customer service response was 23 days.
I bought 2 *** for PrinterPix for photo canvases.
When I placed the first order, I was initially told that my order didn't go through because my shipping address was invalid. So, on my second order, I ordered a few of the same pictures. I agian got the invalid message. After about 20 min, I received emails saying both orders had gone through. I immediately reached out to Printerpix. I didn't want to be charged twice. I wanted to know why the site told me my orders were invalid & then the orders were processing. I asked to get credit back for 3 new canvases to replace the doubles.
It took them 23 days & 3 emails to get back to me. Their site says complaints are addressed in 1-2 business days. Now they say they can't help me because the orders were delivered. I don't think they understand the problem.
I would like the opportunity to replace the 3 canvases that are duplicate photos. I also don't expect to pay for shipping because the error is on them.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can see from our internal system is that you've been in touch with one our customer service representative and been offered a free replacement for the 3 canvases.
Order number: ***
We vow to provide extraordinary service to make things right by you.
Our sincere apologies again for the inconvenience caused. If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Best Regards,
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted was a replacement of 3 canvases. The company offered to to a one time replacement order. I just hope they don't try to charge me shipping. As if now, I haven't received any request for payment.
Revdex.com CASE#: ***
Dear ***
Thank you for your email.
Please note that your order was dispatched on the 10/18/18 with the following tracking information:
Tracking number:***
Shipping Service:***
***
Your order is scheduled to be delivered today on the 10/24/18 as per the tracking information.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally received the prints as promised. Thanks to Revdex.com for your help.
I am a photographer and have been using Printerpix for a few months and I am really happy about the product and customer service as well. I had a problem with one of my order that I received a week ago. Sent an email with the pictures to Printerpix and talk in chat with Anto R who was very helpful to resolve with me the problem. As a photographer, I will recommend anybody to use their service. I can understand that sometimes the product you received is not what you have expected but is it Printerpix fault. Well trust me not sure where come from all these complaints but for a fact, I had one problem and it has been solved quickly and in a professionalism way, thanks again to Anto R.
Hi Eric ,
Thank you for taking the time to leave a review. We are so happy to hear that Anto was able to assist you and we hope that you loved your order. Have a great day further.
Kind Regards
Printerpix
Amazingly good customer service! Not yet received prints -- they're on the way.
Hi Michael,
We are thrilled to hear that we managed to sort everything out for you. Thank you for your continued support and for taking the time to leave this warming review. We hope to work with you again in the near future. Enjoy your day!
Best wishes,
Printerpix
When I called Printerpix concerning a voucher Eugene was very helpful with my concerns. My voucher was expired and Eugene quickly provided me with an updated product code to use. He was very professional and provided excellent customer service; he deserves five stars and more. Keep up the good work. Thank you Eugene.
Regards,
Millicent A
Hi Millicent,
We are so glad to hear that Eugene managed to help you in resolving your problem. Thank you for taking the time to leave such a positive review.
Kind Regards
Printerpix Team