Production Media Company

The Business apologizes for the error It seems to have been the result of miscommunication between the Consumer and the Business' salesperson As the Consumer correctly points out, the Business sent notice that the upgrade purchase was complete to the email address on file from the Business' previous contracts with the Consumer Apparently, that notice did not successfully arrive to the Consumer Please find attached copies of receipts showing that the Business refunded the disputed payments Please forward this response to the Consumer, and advise the Business if any further communication is necessary

Re: Complaint ID [redacted] To Whom It May Concern: The Consumer initiated this Complaint on the grounds that the advertising service shepurchased was not performedBecause the Business has fully performed the service and becausethe Consumer authorized a non-cancellable contract in writing, the Business respectfully requeststhat this Complaint be closed and marked that the Business made a good faith effort to addressthe Complaint The Consumer purchased two advertisements for her real estate business to appear inhomework folders and be circulated for one year at each of two schools in her areaPlease findenclosed on pages four and five copies of the contract and receipt associated with the purchase.Please also find enclosed on pages six through twelve printouts of several emails betweenthe Consumer and BusinessThey specifically show that the Business sent an attached copy ofthe contract to the Consumer at the time of the purchase and requested that the Consumer reviewprior to replying "CONFIRMED" to complete the purchaseThose same emails show that theConsumer twice replied, "Agreement is confirmed" and "I confirm," respectivelyThe emailsoriginated from email addresses registered to the Consumer's name and to her husband's name.The Consumer's email also originated from her real estate business' domainBoth theConsumer and her husband signed their names to their emails, and the Consumer signed herslogan, business name, and contact information The Business' email and the parties' contract both stated that electronic counterpartacceptance of the contract is effective in lieu of a signatureThe Consumer and her husband'semail replies constituted electronic counterpart acceptanceTherefore, they clearly accepted theterms of the contract Part of the service the Consumer purchased was access to the Business' professionalgraphic design team for assistance creating an original, customized advertisementThe email onpages ten through twelve shows that the Consumer submitted artwork and instructions for thedesign of the advertisementPages thirteen through nineteen are printouts of numerous emailsbetween the Consumer and the Business' graphic designerThey show that the Businessprovided several design proofs for approval or changesMost importantly, they show that theConsumer replied "I approve" the design from the same email address as above and signed hername In other words, the Consumer approved this portion of the service in writingHer emailis time-stamped and dated on August According to the calendars on the websites for each ofthe two schools, their first day of school was August 24.The terms of the parties' contract read, "[The Business] shall deliver the ad at the nextreasonable availably school term." Because the design of the Consumer's advertisement was notcomplete until after the first day of school, it could not be printed and placed into circulation bythat timeMoreover, the Business performed this same service of custom graphic design foreach of the advertisers in the publications and for the schoolsIn other words, the publicationscould not be printed until every participant approved its design or, at least, until they exceededthe contractual deadlines for submitting artwork and instructions for their respective portions ofthe design As the Complaint correctly points out, the Consumer originally stated their dissatisfactionwith the wait for printing in September or October On or about October 19, the Businessagreed to provide an additional advertisement at a third school and to provide an additional yearof advertising, all at no additional cost, so that the parties could resolve the Consumer'sdissatisfaction at the timeThe Business' offer of :free additional advertising was a good faitheffort to provide a satisfactory service from a customer service perspective, even if the Businesshad entirely performed contract duties to the customer within the terms of the parties' writtenagreement to that date Pages twenty through twenty-two are redacted copies of receipts showing that theBusiness ordered the printing of folders to be delivered to the same two schools as promised onthe parties' contract and to the third school promised on or about October Pages twentythreethrough twenty-five are copies ofFedEx delivery reports showing that the folders weresuccessfully delivered to each of those schools for circulationIn other words, these documentsare independent, third-party verification that the Business fully performed the serviceBecausethe Complaint indicates that the Consumer simply does not believe that the advertisements wereprinted and successfully shipped to the school, the Business is sending sample folders to theConsumer via postal mail at the same time as this response The parties' contract reads, "Advertising Term shall begin on the date of delivery to [theschool]." This Complaint claims that the advertising "does nothing" if not delivered during or prior to September On the contrary, as previously shown, the parties contemplated at thetime of contracting that the folders could be printed later than the first day of school, but that therunning of the advertising time would be dependent on the actual print date to preserve the entirevalue of the service for the ConsumerMoreover, the Consumer knew or should have knownthat they would not be delivered for the first day, since she did not even approve the design ofher advertisement until after the first school term of the year had started and since common sensedictates that the completed publication cannot be printed until all parties, not just the Consumer,approve their design Finally, the parties' contract reads in bold print and capital letters, "THIS CONTRACTSHALL NOT BE CHANGED, MODIFIED OR CANCELED." Therefore, the Consumer isnot entitled to unilaterally demand cancellation of the contract or refund of the transactionEvenif the Business desired to accommodate a request for cancellation, it could not, because printedadvertisements cannot be unmade or removed from circulation The Business is not able to offer additional discounts or compensation to resolve thisComplaint, because it has already provided additional advertising service to resolve theConsumer's dissatisfactionThe Business believes its previous offer was fair and theConsumer's request for a full refund is unreasonable, since the service has been fully performed.Please forward this response to the Consumer, and advise the Business if any furthercommunication is necessary Tim M [redacted] ***.General CounselProduction Media Companyd/b/a School House Folders ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

***DOCUMENT ATTACHED [redacted] Revdex.com serving Alaska, Oregon and Western Washington PO Box 1000DuPont, WA 98327VIA WEBSITE SUBMISSION ONLYNovember 11, 2016Re: Complaint ID [redacted] To Whom It May Concern : This Consumer initiated this Complaint claiming that the Business has not performed the service Because the Business has performed a portion of the service and because the Consumer accepted a non-cancellable contract in writing, the Business declines to refund that portion of the serviceHowever, the Business offers to provide a prorated refund for the portion of the service that has not yet been performed The Consumer purchased two advertisements to be printed in homework folders and circulated for two years at each of two schools The purchase occurred in two parts Please find enclosed on pages three and four copies of the contract and receipt associated with the first part of the purchase Please also find enclosed on pages five through seven a printout of an email string, which explicitly shows that the merchant sent an attached copy of the contract to the Consumer at the time of the purchase The Business' email requested that the Consumer review the contract prior to replying "CONFIRMED " to complete the purchase That same email string shows that the Consumer replied "confirmed" from an email address registered to her name The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signatureThe Consumer 's email reply constituted electronic counterpart acceptance Therefore, the Consumer clearly accepted the terms of the contract Pages eight through eleven are copies of the contract and receipt and a printout of another email string, which show that the Consumer went through a similar procedure at the time of the second part of the purchase.Part of the service the Consumer purchased was access to the Business ' professional graphic design team for assistance creating an original, customized advertisement Pages twelve through fifteen are printouts of emails showing that the Consumer submitted artwork and instructions for the design of the advertisement and that the Business used that information to create design proofs for approval or changes Most importantly, those emails show that the Consumer replied "I APPROVEthat looks fantastic! thank you so much! [sic]" from the same email address as above and signed her nameIn other words, the Consumer approved this portion of the service in writing Page sixteen is a copy of a FedEx delivery report showing that the Business successfully shipped one set of the homework folders to the same geographic location in which the school from the Consumer 's first contract is located Inother words, this document is independent, third-party verification that the Business fully performed the service associated with the first contract The Complaint claims that the Consumer was promised a full refund check If that was the case, then it seems the refund must not have been delivered because of the printing of the first advertisement at about that same time However, the Business is willing to provide a prorated refund check to the same address listed in this Complaint for the long-overdue second advertisement Of course, tardy performance of contract duties does not constitute fraud, regardless of the Consumer's allegation Nonetheless, the Business apologizes for the wait for printing Please forward this offer to the Consumer, and advise the Business of the Consumer's response *SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Re: Complaint ID [redacted] To Whom It May Concern: The Consumer initiated this Complaint on the grounds that she believes the Business didnot have authority to sell the advertising service she purchasedThe Consumer's belief iserroneous and based on incorrect information from a third party Nonetheless, the Businessagrees to refund the Consumer's payment to resolve this ComplaintThe Consumer does nothave standing to demand refunds of other unidentified customers' paymentsI write further onlyto point out the fallacies in the Consumer's claims The Consumer purchased advertising to be circulated for one year at a school in her area.The purchase occurred in two partsPlease find enclosed on pages three and four copies of thetransaction receipts and on page five a copy of the terms and conditions of the purchasePleasealso find enclosed on pages six through nine printouts of two emails, which specifically showthat the Business sent attached copies of a receipt and the terms and conditions to the Consumerat the time of the purchase Of course, the Consumer does not dispute that she agreed to complete the purchase.Even if she did, her dispute would be incorrectA legally-enforceable contract exists whenparties exchange offer, acceptance, and considerationIn this case, the Business offered theadvertising serviceThe Consumer accepted the offer, and evidenced her acceptance by payingand participating in the service, as shown hereafterThe parties exchanged consideration in theform of payment, performance of services, and promises to perform contract dutiesTherefore,the parties are bound to their agreement and its terms and conditions Part of the service the Consumer purchased was access to the Business' professionalgraphic design team for assistance creating an original, customized advertisement Pages ten and eleven are a printout of an email string showing that the Consumer submitted artwork andinstructions for the designPages twelve and thirteen show that the Business used thatinformation to create a design proof for the Consumer's approval or changes By providing artwork, the Consumer participated in the serviceBy participating in theservice, the Consumer reaffirmed her acceptance of the terms and conditions of the purchaseByproviding a design proof, the Business has performed all of the service that is due to dateTheterms and conditions read, "[The Business] shall deliver the ad at the next reasonably availableschool term." Therefore, the Business did not promise that the advertisement would be printedwithin a monthOf course, the Business desires to perform the advertising service as rapidly aspossible, but the printing cannot occur until all participants have approved the design of theirspaceFurthermore, the parties' agreement contemplated that a delay in the advertising couldoccur and that the Consumer would be protected by the clause, which states that the one year ofadvertising will not begin until the advertisement is in circulation Page fourteen is a copy of the Business' contract with the schoolIt imposes a duty onthe Business to print the homework foldersIt imposes a duty on the school to circulate thefoldersMost importantly, it gives the Business authority to sell the advertising, the revenuefrom which allows the Business to provide the homework folders at no cost to the schoolTheBusiness is proud that its service allows schools to obtain homework folders for free and toredirect their valuable budget dollars to other necessities The Consumer claims that the school's principal never committed to this homeworkfolders programThe contract was signed by the school's principalIn other words, some untruestatements or severe misunderstandings occurred in the Consumer's interaction with thirdparties.In spite of the foregoing, the Business desires to resolve this matter, so the parties maymove productively forwardThe Business will provide a refund check by mail to the addresslisted in this Complaint on the condition that the Consumer agrees to discontinue her untrue,defamatory statements and on the condition that the Consumer withdraw all attempts to obtainrefunds for unidentified persons for whom she has no standing to request refundsPleaseforward this response to the Consumer, and advise the Business whether the Consumer agrees tothe conditions Tim M [redacted] , Esq.General CounselProduction Media

Complaint: [redacted] I am rejecting this response because:The business did not hold up their end of the contractual obligation in a timely manner and remained unresponsive to all communication attempts for months after the time frame I was given for printing and mailing of the folders to the real estate agencyThe contract was signed in August and folder completion and shipment to the real estate agency of my choice was estimated to be completed by the end of December or early January 2017.In addition, the proof provided by Production Media Co's attorney shows that something was shipped to a real estate agency, which was not the correct real estate agencyI have attached emails from the day of the agreement stating that the folders should go to my local real estate agency in Valley Stream, NYAdditionally, I specifically requested that a sample of the finished folder be sent to me when the shipment was ready for shipping to the Valley Stream, NY Real Estate agencyAs of this writing I have not received a copy of the folder and have no proof that the folders shipped to the incorrect real estate agency even had my advertisement in themFinally, no shipping confirmation was emailed to me, nor any email, phone call or other communication to notify me of the shipment of the alleged foldersI have wasted multiple hours attempting to have any communication with the company and have been flatly ignored in all forms and at every attempt after the initial solicitation and ad design communication Sincerely, [redacted]

Revdex.com serving Alaska, Oregon and Western Washington PO Box 1000DuPont, WA Re: Complaint ID [redacted] To Whom It May Concern:The Consumer initiated this Complaint claiming not to have received the service she purchased Because the merchant fully performed the service and because the cardholder accepted a non-cancellable contract in writing, the Consumer 's claim is clearly false More importantly, the Consumer has already initiated a dispute through her credit card processor, and as a result, the funds were unilaterally withdrawn from the merchant's account without noticeThat dispute is ongoing, and the Business cannot accede to the Consumer 's demand for a refund when the funds have already been withdrawn .The Business assumes the Consumer erroneously filed this Complaint and is not deceitfully seeking a double refund The Consumer purchased advertising space for her business to be printed in homework folders and circulated through at an elementary school in her areaThe purchase occurred in two parinitial purchase and an upgrade Please find enclosed on pages three through six copies of the contracts and receipts associated with each part of the purchase Please also find enclosed on pages seven through fourteen printouts of two email strings, which explicitly show that the Business sent attached copies of each contract to the Consumer at the time of each purchase The Business ' first email requested that the Consumer review the contract prior to replying "CONFIRMED " to complete the purchase That same email string shows that the Consumer replied "confirmed " from an email address registered to her name and signed her name, position with the business, business name, and contact informationThe second email string shows that the Business sent an attached copy of the contract, along with notice that the purchase was completeThat same email string shows that the Consumer replied "confirmed " from the same email address and signing the same information The emails and contracts all stated that electronic counterpart acceptance of the contract is effective in lieu of a signature The Consumer 's email replies constituted electronic counterpart acceptance Therefore, the Consumer clearly accepted the terms of the contracts Of course, the Complaint does not dispute that the Consumer agreed to the purchases or contract terms Rather, she claims not to have received the service Part of the service the Consumer purchased was access to the merchant' s professional graphic design team for assistance creating an original, customized advertisement Please find enclosed on pages fifteen through twenty printouts of numerous emails showing that the cardholder submitted artwork and instructions for the design and that the merchant used that information to create a design proof for approval or changes Most importantly, they show that the cardholder replied that the design was "Approved" from the same email address as above In other words, the cardholder approved this portion of the service in writing.Page twenty-one is a copy of a FedEx delivery report showing that the merchant shipped the homework folders to the school for circulation Inother words, this document is independent, third-party verification that the merchant fully performed the serviceThe parties ' contract reads in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CHANGED, MODIFIED OR CANCELED." Therefore, the Consumer is not entitled to unilaterally cancel the contract or this associated transaction Even if the Business desired to accommodate a request for cancellation , it could not, because printed advertisements cannot be unmade or removed from circulation.Because the Business fully performed the service and because the Consumer accepted non-cancellable contracts in writing, her claim is clearly false More importantly , because the Consumer already initiated a dispute that remains ongoing through her credit card processors, the Business cannot refund the Consumer 's paymentTherefore, this Complaint must be closed in the Business ' favor, because 1) it is moot because of the other ongoing dispute, 2) the Consumer 's claim is false, 3) the Consumer accepted non-cancellable contracts in writing, and 4) the Business fully performed the service Please forward this response to the Consumer , and advise the Business if any further communication is necessary

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I WILL ACCEPT FULL REFUND OF MONEY THAT I PAID ONLY I DO NOT WANT TO DO ANY FURTHER BUSINESS WITH THIS COMPANY Sincerely, [redacted]

To Whom It May Concern:The Business' response to this Complaint is attached.With Respect,Tim M [redacted] , esq.General CounselProduction Media Company [redacted] ***(F) [redacted] attnTim M [redacted] @productionmediaco.com Re: Complaint ID # [redacted] To Whom It May Concern: This Complaint was initiated by the Consumer claiming to have been defraudedThe Consumer's claim is falseNonetheless, the Consumer correctly identifies that the performance of the service he purchased is tardyTherefore, the Business has already issued a refund, in accordance with his request directly to the BusinessI write further only to address the particulars of the Consumer's fraud claimThe Consumer purchased an advertisement for his business to appear in presentation folders and be distributed for one year by real estate agents work for a real estate agency in his areaPlease find enclosed on pages three and four copies of the receipt and terms and conditions of the purchaseOf course, the Consumer does not dispute that he agreed to the purchaseThe Business had authority to sell the advertisements under its contract with the real estate agentsAt the time of contracting, the real estate agents represented themselves as a firm that operates primarily from internet-based marketing and deals in generally higher-value residential homesUnfortunately, the advertising space is still waiting to sell out, and the presentation folders have not been printedThe Business does not dispute the Consumer's assertion that the real estate agents have a small officeThe Business has never seen the real estate agents' physical space, but it stands to logical reason that, if the real estate agents have a lesser presence than other competing real estate groups in the region, then that a lesser presence would lead to the difficulty selling out the advertising spaceThe Business vigorously disputes that any of these facts indicate fraudThey simply indicate that the Business could not perform its duties under the agreement with the Consumer for reasons that are outside the control of the BusinessOn or about May 7, the Consumer contacted the Business requesting a refundThe Business willingly agreed to provide a refund and mailed a check for the entire amount of the payment to the address on the terms and conditions pageThat address is the same as the Consumer reported in this ComplaintPlease find enclosed on pages five and six copies of the check stub and a redacted screenshot of the Business' banking information, showing that the check was cutTo date, the Business' account information does not show that the Consumer deposited the checkThe Business assumes the Consumer will do soBecause the Business has already performed the Consumer's Desired Settlement and because the Consumer's claims of fraud are demonstrably unreasonable, the Business believes this Complaint should be closed as satisfiedPlease forward this response to the Consumer, and advise the Business if any further communication is necessary ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

October 29, Re: Complaint ID [redacted] To Whom It May Concern: This Complaint was initiated by the Consumer claiming 1) to have agreed tomake a second purchase but not to have agreed to make a payment toward thatpurchase, 2) to be dissatisfied that there are other businesses that advertise, and 3) tobe dissatisfied with the quantity of publications that were placed into circulation featuringher advertisementThe Business performed the service in spite of the Consumer'sdelinquency making her payments, and at least some of the Consumer's complaints aredue to information from third partiesNonetheless, this letter concludes with theBusiness' proposed resolution of this matter The Consumer purchased advertising space for her business to appear inhomework folders and be circulated for two years at two schools in her areaAs theConsumer correctly states in her Complaint, the purchase occurred in two partsPleasefind enclosed on pages five through eight copies of the contracts and receiptsassociated with each purchase Please also find enclosed on pages nine and ten a printout of an email string inwhich the Business sent a copy of the first contract to the Consumer at the time of thepurchaseThe Business' email specifically shows that it contained an attachment of thecontract, and it requests that the Consumer review it prior to replying "CONFIRMED" tocomplete the purchaseThat same email string shows that the Consumer replied "Iconfirm" from an email address registered to her name The contract and email both stated that electronic counterpart acceptance of thecontract is effective in lieu of a signatureThe Consumer's email reply constituted an electronic counterpart acceptanceTherefore, the Consumer clearly accepted the terms of the contract Pages eleven and twelve are a printout of an email in which the Business sent acopy of the second contract to the ConsumerIt specifically shows that it contained anattachment of that contractRather than replying to that email, the Consumer placed aphone order for the second advertisementHer Complaint acknowledges that sheagreed to complete the purchaseFurthermore, the following will show that theConsumer participated in the preparatory stages of the service, which is an additionalindication that she accepted the agreement and terms This Complaint claims that, although the Consumer agreed to the secondpurchase, she did not agree to make a second paymentThis claim is counterintuitive,but the parties resolved this misunderstanding at the timeThe Consumer's Complaintacknowledges that resolutionThe Consumer called one the Business' Customer CareSpecialists on or about April 3, 2015-two days after the second purchaseAs theConsumer's Complaint further acknowledges, the Business agreed to waive the balancedue toward the second purchase and provide the service at cost of only the disputedsecond $payment, rather than the previously agreed-upon $ Part of the service the Consumer purchased was access to the Business'professional graphic design team for assistance creating an original, customadvertisementPlease find enclosed on pages thirteen and fourteen printouts of twoemail strings showing that the Business provided proofs of the advertisement for theConsumer's approval or changesMost importantly, they show that the Consumerreplied "Yes I approveThank you." and signed her nameIn other words, theConsumer approved of this portion of the service in writing According to the text of the Complaint, neither party disputes the foregoing.Rather, the Consumer complains that there are other businesses that advertiseThis Complaint is irrational The Consumer was advised at the time of the purchase that hers would be oneof several advertisers, because the Business must raise enough revenue to provide thefolders to the schools at no costThe Consumer could not have realistically expectedthat the Business would hire graphic designers and print and ship a publication for$Moreover, the Consumer's contracts clearly imply that there will be multiple advertisers when it states that the Consumer was purchasing the "Photographer Sponsor" spaceOn the other hand, if the Complaint is actually claiming that there aremultiple photographer sponsors this year, the Consumer's claim is simply falseThe Business has not sold advertising to any other photographers for the upcoming versions of the folders at these schools The Complaint also indicates that an agent of one of the schools may haveclaimed that they will not receive any additional folders for their supplyThis informationis also falsePlease find enclosed on page fourteen a copy of the contract between thefirst school and the BusinessIt imposes a duty on the Business to supply folders formultiple yearsIn other words, the already-completed shipment is not the finalshipmentFurthermore, the Business has a vested interest in supplying a program thatprovides value to both the school and each of the advertisersOtherwise, the schooland paying advertisers would not renew the program The terms of the parties' contracts stated "Any unpaid amount per contract, gives[the Business] the right to withhold delivery of ad to [the school]." The first contractshows that the unpaid balance was due within days of the purchaor aboutJune 14, In other words, the Consumer is more than four months delinquent inher payments In spite of the Consumer's delinquency and in spite of the Business' contractright to delay printing of the advertisements, the Business delivered those advertisingpublications to the first of the schoolsPlease find enclosed on page fifteen a copy of areceipt showing that the Business ordered the printing of a publication for the sameschool as promised on the first contractPage sixteen is a copy of a Fed Ex deliveryconfirmation showing that shipment to the school was successfulIn other words, thesedocuments are independent, third-party verification that the Business performed thisportion of the service Both contracts state in bold print and capital letters that "THIS CONTRACTSHALL NOT BE CHANGED, MODIFIED OR CANCELED." Therefore, the Consumeris not entitled to demand cancellation of the contracts or refunds of the transactions,particularly after the first advertisement was placed into circulation.The gravamen of the Complaint is that the Consumer feels entitled to a refund ofher payments, because she is dissatisfied with the amount of the service she has receivedOn the contrary, the Consumer is not entitled to have received any service after her account became delinquent To date, the Business has graciously refrained from referring the Consumer'saccount to a collection agency or from filing justified complaints against her or herbusinessTo resolve this matter, the Business offers to waive the no cancellationclaws of the second contract and to cancel itThe payment the Consumer madetoward that contract will be applied toward the first contractThe Business also offers toforgive remaining unpaid and delinquent balance of $Alternatively, the Businesswill act to protect its legal rights for the Consumer's breach of contract and thisunjustified and defamatory complaint Please forward this response to the Consumer, and advise the Business if anyfurther communication is necessary With Respect, Tim M [redacted] , Esq.General CounselProduction Media Companyd/b/a School House Folders800-962-ext***(F) 503-214-a ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

To Whom It May Concern: The Consumer initiated this Complaint claiming to be entitled to cancel theparties' contract and claiming not to have received the service she purchasedTheBusiness has performed all of the service that is due to date, and the Consumerauthorized a non-cancellable contract in writingTherefore, the Consumer's claim isfalse The Business is willing to refrain from additional contact to the Consumer, asrequested in the Desired Settlement, because further contact is not essential to the laststep in performance of the serviceThe Business also previously authorized the creditcard processors to return $562.50, the second of two payments, to the ConsumerTheBusiness cannot act to refund the first payment, because the Consumer already choseto pursue a remedy through dispute resolution with the credit card processorsThatdispute is currently in processFurthermore, the Business has a contract right to thefirst payment, and it will continue to assert that right The first transaction was for the purchase of advertising space for thecardholder's business to appear in homework folders and be circulated for one year atfour schools in her areaPlease find enclosed on pages four and five copies of thecontract and receipt associated with the purchase Please also find enclosed on pages six through eight a printout of an email string,which specifically shows that the Business sent an attached copy of the contract to theConsumer at the time of the purchaseThe Business' email requested that theConsumer review the contract prior to replying "CONFIRMED" to complete the purchaseThat same email string shows the Consumer replied "I confirm" from anemail address registered to her name and originating from her business' domain, andshe signed her name The email and contract both stated that electronic counterpart acceptance of thecontract is effective in lieu of a signatureThe Consumer's email reply constituted anelectronic counterpart acceptanceTherefore, the Consumer clearly accepted the termsof the contract The contract reads in bold print and capital letters, "THIS CONTRACT SHALLNOT BE CANCELED." Therefore, the Consumer is not entitled to unilaterally cancelthe contract or this associated transactionEven if the Business desired toaccommodate a request for cancellation, it could not, because it has already invested itslargest expenses into the performance of the serviceThey are the cost of thesalesperson's time and bonus and of professional graphic designAdditionally, themerchant incurred administrative costs and turned away other potential purchasers,rendering it unlikely to be able to resell the spaceA reduction in the number ofadvertisers would reduce the pool of revenue available to supply homework folders tothe schools, and the Business believes it is wrong for the parties to renege on promisesmade to schoolchildren Part of the service the Consumer purchased was access to the Business'professional graphic design team for assistance creating an original, customizedadvertisementThe contract reads, "[The Consumer] shall submit artwork within tenbusiness days." The guidelines for designing the ad also reminded the cardholder ofthis deadlinePlease find a copy of them on page nineThe Business sent them to theConsumer in the aforementioned email stringThe Business also sent a reminder emailwith the guidelines attached when the cardholder missed the deadlinePlease find aprintout of that email on pages ten and eleven In spite of the Business' extensive efforts, the Consumer missed the art deadline.The contract reads, "Failure to submit artwork may result in delay of printingadvertisement." In spite of the Consumer's delinquency, the Business timely provided aproof of the ad design via email, and the Consumer approved the designPlease find aprintout of the email string on pages twelve and thirteenIn other words, the Consumerapproved this portion of the service in writing By designing the advertisement, the merchant has provided all of the service thatis due to dateThe contract reads, "[The Business) shall deliver the ad at the nextreasonably available school term." It also reads, "[The one year of advertising) shallbegin on the date of delivery to [the school(s)]." In other words, the Consumer willreceive exactly that which she was promised, one calendar year of advertising at eachof the four schools, beginning at the contractually agreed time Because the Consumer authorized a non-cancellable contract in writing andbecause the Business has performed all of the service that is due to date and will placethe advertisements into circulation at the contractually-agreed time, the Consumer'sclaims are false, and she is in breach of contractTherefore, the Business requests thathis Complaint be closed and marked as satisfied or that the Business made a good faitheffort With Respect, Tim M [redacted] General Counsel ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint ID: [redacted] This company received my material and made a copy of itcharged me for it and I never saw anything they promisedSo they mailed it off to the "OFFICE" they saidWell I went by the office they told me to and I could not find it nor could I talk with anyone that knew anything cause they all spoke Chinese"LITERALLY" I think there is something going on here that is not right and I do not want this case closedI am sorry that the previous email got lostI just got this response from you an hr agoCan we keep this open until it is resolvedit is NOT RESOLVED in my opinion

***DOCUMENTS ATTACHED [redacted] Revdex.com serving Alaska, Oregon and Western Washington PO Box 1000DuPont, WA VIA WEBSITE SUBMISSION ONLY July 18, Re: Complaint ID [redacted] To Whom It May Concern : The Consumer initiated this Complaint on the grounds that she hasn 't received the service she purchased and claiming that the Business did not have authority to sell the service.The Business respectfully requests that this Complaint be closed and marked as satisfied or, at least, that the Business made a good faith effort, because 1) the Business has performed all of the service that is due to date, 2) the Consumer accepted non-cancellable contracts in writing, and 3) the Business does have authority to sell the service The Consumer purchased an advertisement to be printed in presentation folders and circulated for two years by real estate agents who work for two real estate groups in her areaThe purchase occurred in two parts Please find enclosed on pages three through six copies of the contracts and receipts associated with each part Please also find enclosed on pages seven through eleven a printout of an email string, which explicitly shows that the Business sent attached copies of the contracts associated with each part of the purchase to the Consumer at the time of each partThe Business' emails requested that the Consumer review the contracts prior to replying "CONFIRMED " to complete each part of the purchase Those same email strings show that the Consumer replied "Confirmed " each time from an email address registered to her name and originating from her business ' domainShe also signed her name, credentials, business name, and contact information .The emails and contracts all stated that electronic counterpart acceptance of the contracts is effective in lieu of a signature The Consumer 's email replies constituted electronic counterpart acceptance Therefore, the Consumer clearly accepted the terms of the contracts Part of the service the Consumer purchased was access to the Business ' professional graphic design team for assistance creating an original, customized advertisement Please find enclosed on pages twelve through sixteen printouts of several emails between the Consumer and the Business ' graphic designer They show that the Consumer provided artwork and instructions for the design of the advertisement and that the Business used that information to provide design proofs for approval or changes Most importantly, they show that the Consumer replied "Great.I approve" the design from the same email address as above and signed her name, credentials, business name, and contact information .By designing the advertisement , the Business has performed all of the service that is due to date The parties ' contracts read, "[The Business] shall deliver ad within a reasonable time, which [the Business] estimates to be approximately days from Contract Date." The Contract Date was April Therefore, the parties' contractual agreement was that the advertisements would be placed into circulation approximately August The Business anticipates timely printing of the advertisements based on this agreed estimated scheduleThe contracts also read, "[The two years of advertising] shall begin on the date of delivery to [the real estate groups]." In other words, the Consumer will receive the full amount of advertising time that she purchased beginning at the contractually-agreed time A portion of this Complaint seems to arise from an unfortunate situation The Consumer attempted to email her salespeople, and she claims that those emails bounced back to her as undeliverable If so, this Complaint could have been avoided with a simple telephone call to the Business' toll free number However, the Complaint also seems to be the result of incorrect information from third parties The Consumer claims that someone at each of the two real estate groups told her that the Business did not have authority to sell advertising to be printed onto their presentation folders This claim is false Pages seventeen and eighteen are copies of the Business' contracts with the respective real estate groupsThey impose a duty on the Business to print presentation folders for the real estate groups They impose a duty on the real estate groups to circulate those foldersMost importantly, they provide the Business with authority to sell the advertising.The contracts between the Consumer and the Business read, this time in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CANCELED." Therefore, the Consumer is not entitled to unilaterally demand cancellation of the contracts or refunds of the associated transactions Even if the Business desired to accommodate a request for cancellation, it could not, because it has already incurred its largest expenses in the performance of the service They are the cost of the salesperson's time and bonus and of professional graphic design Moreover, the Business incurred administrative costs and turned away other potentialpurchasers, rendering it unlikely to be able to resell the space This case must be closed and marked as satisfied, because 1) the Consumer 's claims are clearly or, at least, based on incorrect information and unfortunate circumstances, 2) the Consumer accepted a non-cancellable contract in writing, 3) the Business has performed all of the service that is due to date, and 4) the Business always had authority to sell the advertising service in question Please forward this response to the Consumer, and advise the Business if any further communication is necessary

Complaint: [redacted] I am rejecting this response because: I have received your response from counsel [redacted] Your response was predicable to say the least This response was the first time anyone from Production Media or counsel has admitted that they have not performed all of the services they were contracted to do I spoke with the sales manager last week who confirmed verbally with me that all of the folder were printed, and he stated that the folder were printed last yearNow you are telling me that all services were not completed What has changed, or did your staff last week deliberately try to mislead me again? You are accurate that the sales contract shows payment for three folders, this was never disputed I was told by my sales rep [redacted] that if I purchased the third folder, he would throw in a fourth folder at no additional charge More specifically he told me it would be a realty office in Coronado California Looking back through my correspondence with this sales rep it appears most of the lies I was told was conveniently done over the phone, so I don't have them in writing When I specifically asked him about not showing the fourth folder he told me not to worry, they would get printed but it will not show up on any paperwork because they were throwing in that folder at no cost When I asked the sales manager about this last week, he even told me that Production Media had a problem with this sales rep promising things to customers that he could not do...namely exclusivity and position in the folder This contract does not excuse your sales rep from willfully and purposefully trying to deceive me and my company When I reached out to PM Company last month to get copies of the folders they printed, the told me that all of the folders were in fact printed and that they would immediately send copies of those folders to me At the time they stated that they were having issues with the third party vendor that was in charge of sending samples to PM customers and they told me that they had replaced that vendor A couple of weeks later I received only one sample folder for [redacted] This obviously raised some concerns We have unique phone numbers we put on these advertisements with PM company so we can track results To date we have not received one phone call from any advertising done with these folders that are in circulation Before you respond with your predictable response reminding me that results are not guaranteed, I ask you if that sounds realistic to you if there are supposedly thousands of these folder in circulation After my conversation with the sales manager last week whom also alluded to the fact that they had previous issues with [redacted] , where he stated that he could not do anything for me regarding a full refund, he transferred me to his manager His manager was a complete jerk, stating that I should've read the contract and he didn't care what [redacted] had promised me I find that completely disturbing I have never been so angry at any customer service complaint than at the time I concluded my conversation with that man I called back several times later in the day to try find out who else I could talk with and to find out if he had a manager and I was put on hold each time for long periods of time I spoke with the phone clerk at length she said she could get me in touch with someone who would care about my feedback, and that person to date has still not returned my call To say the work is delayed is an understatement It has been a year! I notice in your contract it states that delivery to vendors is estimated to be days from contract date Even the only folders which you claim to have delivered to [redacted] were not delivered until November of What do you consider a reasonable amount of time? Where are the other samples of the folders that several of your reps have told me were printed I have an email that I sent to your art department dated on 06/in which it states, "I am wondering where we are in the processYou submitted a proof to me, and the proof was rejected, but I have not heard anything backI thought these folders were printing this week?" You can see from this email, I was clearly under the impression from your sales staff and your art department these folders were ready to go out Your evidence that you provided showing that the folders were delivered prove nothing! They show that a package was delivered to that customer, how does that prove that my advertisement that I paid for was in fact published on those folders? Again, as stated over the phone with the Sales Manager and his manager, I contacted the owner of [redacted] She confirmed for me that she is no longer using the folders that I was promised by [redacted] and PMC would be in circulation for a total of twelve months She couldn't even confirm for me that my advertisement was in those folders as it had been some time since they were no longer in circulation I was told the PMC would check on that fact, because she was, "under contract" to use those folders The truth is I don't really care if she is or isn't under contract, no offer to fix the issue or offer a refund was given PMC didn't even admit they had done one thing wrong the last time I spoke with them It took multiple bad reviews and a formal complaint to the Revdex.com to even get PMC to admit they did anything wrong I am sorry, but you have mad me upset enough by the way you treated me to take action The sad thing is that I am not the only one that has complained about these issues, if you look for reviews of Production Media Company there are dozens of complaints of their business ethics and others that have had the same problems I have had They have stars on ***! They have only two stars on [redacted] How can PMC company have an A+ rating with the Revdex.com as advertised on their contract if they treat hundreds of angry customers this way? Look at the reviews dozens of customers saying they were deceived! You say tardiness does not justify my angry language, this is not about being tardy sir...this is about being scammed and lied to about a product and service that was not delivered Let me be clear, I will not stop until this matter is resolved My next step will be getting in contact with others who have also been deceived and defrauded by PMC to find out if they would like to join me in making sure PMC cannot continue to do business this way in the future I am going to cut an paste some of the reviews that can be found on [redacted] and [redacted] with customers that have had similar experience as mineThere are dozens more, should I continue? I will not accept a prorated refund check I am not willing to accept anything other than a complete and full refund for all services There is not one folder of the the three I was sold, and the four that I was promised that were printed or remained in circulation I will not remove my reviews of your company from any domain, I will update those reviews with your written response from counsel and my response to the Revdex.com If you decide to refund me for the full amount I will also update the Revdex.com

The Business apologizes that the advertisement has not been printed Events outside the Business' control caused the delay The Business will mail a refund check as agreed prior to this unnecessary Complaint

The parties agreed to resolve this matter outside the purview of the mediation of the Revdex.com serving Alaska, Oregon, and Western Washington The Business apologizes that it was tardy printing the advertisement

This Complaint correctly points out that printing of the Consumer's advertisement has been delayed by approximately eight weeks The Business apologizes to the Consumer for the delay and will refund his payment by mailing a check to the address listed in this Complaint The Consumer couches his statements in terms of believing the Business is a "scammer" and its people "dishonest." Of course, those statements are and likely defamatory Nonetheless, the Business desires to resolve this matter and wishes the Consumer great success in his future endeavors

The Business apologizes for the error in this matter Based on the documents available to the Business, it is not possible to determine whether the employee of [redacted] represented that they had authority to order the service on behalf of the Consumer's business Therefore, the Business believes it is right to return the funds to the ConsumerPlease find attached a receipt showing that a refund was processed to the same credit card as was used for the payment

***DOCUMENT ATTACHED [redacted] May 23, Re: Complaint ID [redacted] To Whom It May Concern: The Consumer rejected the Business' response on several grounds The Business incorporates its previous response and all supporting documentation as if they were fully restated herein The Business respectfully requests that this case be closed and marked that the Business made a good faith effort The Consumer rejected the Business' response on the grounds that the Business' initial response was too comprehensive by including information other than that which proves that the advertisements were printed The Business apologizes for its comprehensive response The purpose of including all information showing that the parties agreed to terms and conditions is to establish the framework from which the parties are working to resolve their dispute The Consumer rejected the Business' response on the grounds that the printed advertisement arrived to the real estate agents for circulation two days after she filed this Complaint The Consumer's statement is deceptive and omits the fact that the Business had obviously completed the design process weeks earlier as shown by the fact it paid an invoice for printing on March 18-nearly a month prior to this Complaint.The Consumer rejected the Business' response on the grounds that the printing was tardyThe Business apologizes for the tardy printing Nonetheless, the parties' contract contemplated the potential tardy delivery caused by variables outside the Business' control when it included a protective clause, "Advertising Term shall begin on the date to Advertising Venue." In other words, the Consumer will receive the twenty-four consecutive calendar months of advertising she paid for beginning on the dates on the FedEx delivery confirmations previously provided The Consumer rejected the Business' response on the grounds that the Business misinterpreted her statement, "one [real estate office] had no idea what folders I was talking about." The Business apologizes for its misinterpretation, but the implication ofthis statement seemed to clearly indicate that the Consumer believed that the Business did not have a written agreement in which the real estate group granted authority to the Business to sell advertising and print presentation foldersNonetheless, the Business believes it is better to err on the side of conclusively proving its position The Consumer rejected the Business' response on the grounds that her advertisement was not printed in the interior of the foldersThe Business never promised to print the advertisement on the interior of the foldersIt is the Business' course of business of business to offer advertisements on the back cover of the presentation foldersSome purchasers prefer that locationThe Business could not know the Consumer's desired placement, because she did not include it in the parties' contractFurthermore, the contract states, "All negotiations have been integrated into this contract." Therefore, if the parties' had agreed on ad placement as part of the contract, it would have been included in the written agreementAdditionally, the contract reads in bold print and capital letters, "The [Consumer] has not relied on any promises, statements or representations not contained herein." In other words, the Consumer's inclusion of statements on the Business' website that are not directed to purchasers of advertising but rather to real estate agents and that are not in anv way related to this Consumer's particular purchase is irrelevant from the standpoint of legal enforceability of the parties' contract The Consumer rejected the Business' response on the grounds that it was able to stop the printing of her advertisements that had not printed yet Of course, the Consumer's logic is circular If the advertisements had printed, then the Business would not have been able to stop their printing Because they had not, the Business did stop their printing and refunded part of her payment The Consumer rejected the Business' response on the grounds that the Business promised a refund Of course, as the Consumer herself points out, the Business did refund the portion of her order that the Business was able to stopThe printed portions have not been refunded, and the Business did not promise to refund them Infact, the Consumer herself provided an email from the President of the Business, which specifically states that part of the order could not be stopped The Consumer rejected the Business' response on the grounds that the Business' purchase contract stated the Business' Revdex.com rating at the time of her purchase Of course, that rating fluctuates with time depending on the Revdex.com' s internal method of calculating grades Whether or not the Business pays dues to the Revdex.com to attain accredited standing is irrelevant to the grade and to the Consumer's purchase.Most importantly, printed advertisements cannot be unmade or removed from circulation As the Business previously proved by conclusive, independent, third-party verification, the advertisements have been shipped to the real estate agents for circulation Therefore, the Business is unable to cancel the Consumer's purchase or refund payments for those services that have been performed The Business mailed samples to the Consumer Moreover, the Consumer's own statements in this Complaint acknowledge that she has seen at least one sample For all the foregoing reasons, the Business believes the Consumer should not have rejected the Business' response, and the Business respectfully requests that this case be closed and marked that the Business made a good faith effort to explain its course of conduct to the Consumer Please forward this response to the Consumer, and advise the Business if any further communication is necessary.Tim M [redacted] , Esq.General CounselProduction Media Company 800-962-ext [redacted] @productionmediaco .com

Complaint: [redacted] I am rejecting this response because: This company is known to operate a scam and is currently under investigation in several statesSee the following: [redacted] --------------------------------------------------------------------------------...⇄ Attorney General’s Office Warns About Out Of State Business Soliciting Money On Behalf Of Local School Home Press Releases Attorney General’s Office Warns About Out Of State Business Soliciting Money On Behalf Of Local School CONTACT: [redacted] Consumer Assistance Program, [redacted] November 5, BUSINESS ADVISORY: The Vermont Attorney General’s Office and the Bristol Police Department are warning Vermont businesses about an out of state company operating a scam that solicits local businesses to donate money to support their area schoolThe scam company hires a salesperson to ask local businesses to pay for an advertisement that will be placed on an educational folder, typically on a subject like drug prevention, that it says will be provided to students free of chargeThis is a scheme that allows the out of state company to collect money from local businesses far in excess of the cost of the “folders” that it may actually deliver to the schoolBusinesses are advised not to contribute to this type of promotional scheme This week, the Bristol Police Department discovered this scam business was operating in Bristol using the names “American Youth Group, Inc.” and “National Campus Professionals.” Through its investigation, Bristol Police learned that the company was planning to contact businesses in other Vermont towns in the coming weeks, including Fair Haven, SoBurlington, and Colchester This same scam has operated in Vermont before; other business names that have been used are “PNM” (Production Network Media), “PMC” (Production Media Company), and “Student Relations Inc.” If your business has been a target, please make a complaint to your local police department and to the Attorney General’s Consumer Assistance ProgramYou may use the on-line complaint form on our website, www.uvm.edu/consumer or send a written complaint to the following address: Consumer Assistance Program, University Place, Morrill Hall, UVM, Burlington, VT Published: Nov 5, --------------------------------------------------------------------------------...⇄ Note that the company goes by "Production Media Company," "School House Folders," and other names Sincerely, [redacted]

***DOCUMENT ATTACHED [redacted] Revdex.com serving Alaska, Oregon and Western Washington PO Box 1000DuPont, WA VIA WEBSITE SUBMISSION AND EMAIL TO: July 20, Re: Complaint ID [redacted] To Whom It May Concern: The Consumer initiated this Complaint claiming not to have authorized the second of two purchases from te Business Because the Consumer authorized both transactions and accepted non-cancellable contracts in both instances, the Business respectfully requests that this Complaint be closed and marked as satisfied or, at least, that the Business made a good faith effort The Consumer purchased advertising space for her business to be printed in homework folders and circulated for two years by two schools in her area The purchase occurred in two parts Please find enclosed on pages three through six copies of the contracts and receipts associated with each part of the purchase Please also find enclosed on pages seven and eight a printout of an email string, which explicitly shows that the Business sent an attached copy of the first contract to the Consumer at the time of the first transaction The Business ' email requested that the Consumer review the contract prior to replying "CONFIRMED" to complete the purchaseThat same email string shows that the Consumer replied "confirmed" from an email address registered to her name and signed both her and her husband's names, their business name, and their contact information Therefore, the Consumer clearly authorized the first transaction The contract and email string both stated that electronic counterpart acceptance of the contract is effective in lieu of a signatureThe Consumer's email reply constituted electronic counterpart acceptance Therefore, the Consumer clearly accepted the terms of the contract Pages nine and ten are a printout of an email string showing that the exact same sequence occurred with the second contract Therefore, the Consumer clearly authorized the second transaction in writing and accepted the terms of the second contract The Complaint claims that the Consumer did not understand that the second transaction was an upsell in addition to the fust transaction Rather, she seems to claim that the Business called her out of the blue to offer a free serviceHowever, the Complaint and second contract both clearly show that the second transaction was for an "upgrade" that cost $The second contract clearly shows that the Business promised services that were different from the fust contractThe only reasonable reading of the second contract and the Consumer's written acceptance thereof is that the Consumer purchased larger advertising space, a second advertisement at another school, and circulation for a longer timeIt is not possible to read the second contract and come to the conclusion that the Consumer had not made a second purchase.The parties' contracts also read, "THIS CONTRACT SHALL NOT BE CANCELED." Therefore, the Consumer is not entitled to unilaterally demand cancellation of that to which she agreed in writing Even if the Business desired to accommodate a request for cancellation, it could not, because it has already invested its largest expenses into the performance of the service They are the cost of the salesperson's time and bonus and of professional graphic design Moreover, the Business incurred administrative expenses and turned away other potential purchasers, rendering it unlikely to be able to resell the space A reduction in thenumber of advertisers would reduce the pool of revenue available to design, print , and deliver the homework folders to the schools, and the Business it would be wrong for the parties to renege on a program meant to benefit schoolchildren Pages eleven through twenty-four are printouts of numerous emails between the Consumer and the Business' graphic designer They show that the Consumer submitted artwork and instructions for the design of the advertisement and that the Business used that information to provide multiple design proofs for the Consumer's approval or changes Most importantly, they show that the Consumer replied that she approved the design In other words, the Consumer approved this portion of the service in writing By designing the advertisement, the Business has performed all of the service that is due to date.This case must be closed and marked satisfied or, at least, that the Business made a good faith effort to resolve the matter, because 1) the Consumer authorized two transactions in writing,2) the Consumer accepted two non-cancellable contracts in writing, 3) the Consumer's claims are demonstrably false, and 4) the Business has performed all of the service that is due to date.Please forward this response to the Consumer, and advise the Business if any further communication is necessary