Production Media Company

Hello,My apologies I asked for the information to have my lawyer speak with them As I mentioned, they submitted a poor quality design that was inappropriate for many reasons to market my profession and for the target audience which is youth When I asked to speak with a manager because I was concerned, there was no response Now, after months of dispute the charge, this company is telling me that I am responsible for fees My main concerns now are that after they have proven so unprofessional that I needed to get a lawyer myself The reason that I contact Revdex.com is because this is not a way a consumer should ever be treated I was ignored (and they are not denying this by the way), then told to continue being treated this way (which is unprofessional at best) Please see the response from my lawyer:I have been retained by [redacted] in connection with your breach of contract for services related to internet advertising and hereby demand a full refund based upon your breach of services contract Despite your statements to the Revdex.com to the contrary, even a cursory review of the agreement between you and Ms [redacted] reveals your utter failure to perform under the terms of the contract Ms [redacted] contracted with you to provide advertising services which included, inter alia, the obligation to provide professional design by your “design team.” The product you provided failed to meet minimum standards of competence Moreover, you failed to abide by the terms of the contract related to communication with Ms [redacted] and failed to address the deficiencies when raised by Ms*** I would also point out that the arbitration provision and choice of law provisions of the contract are insufficient to be binding under New York Law and, therefore, in the event we cannot reach an agreeable resolution to this dispute We retain all rights to initiate action in New York courts under binding New York law I also write, however, in the ***s of reaching a reasonable resolution to this matter Please contact me immediately so that we can avoid further legal action and arrive at a quick and fair result Sincerely, [redacted] * [redacted] Legal PLLC [redacted]

The Business agrees to the Consumer's Desired Settlement to cancel the parties' agreement and refund his payment This agreement shall not be construed as an admission of fault or liability, nor shall it be construed to waive or modify any rights not specifically stated The Business specifically objects to the Consumer's statements that the third-party advertising venue at which the advertisement is to be circulated was not aware of the program The Business also specifically objects to the Consumer's claim that the Business never intended to perform its contract duties Tardy printing of the advertisement does not give rise to the unreasonable assumption that the Business never intended to perform Rather, it is simply the Consumer's attempt to defame the Business by baseless statements about the Business' subjective state of mind or intent The Business rejects this mudslinging and reserves the right to pursue damages for the Consumer's defamation However, the Business wishes to move productively forward with the conduct of business and the termination of a deteriorated relationship with the Consumer Therefore, the Business agrees to consider this matter settled if the Consumer refrains from his defamatory statements The Business will mail a refund check to the address on file in this Complaint and wishes the Consumer great success in his future endeavors to grow and market his business

To Whom It May Concern:Please find attached the Business' response to Complaint ID [redacted] , along with supporting documentation for its position.With Respect,Tim M [redacted] , esq.General CounselProduction Media Companyd/b/a School House Folders [redacted] ext***(F) [redacted] ***Tim M [redacted] @productionmediaco.comwww.productionmediaco.comwww.schoolhousefolders.com Re: Complaint ID [redacted] To Whom It May Concern: This Complaint was initiated by the Consumer claiming that the Business hasn't performed the service he purchasedThe Complaint has been addressed directly with the Consumer, however this response contains the Business' evidence that it fully performed the serviceThe Consumer purchased two advertisements for his business to appear in homework folders and be circulated at each of two schoolsAs part of the purchase, he deposited half of the payment with the remainder due in forty-five daysPlease find enclosed on page three a copy of the contract and pages four through six copies of the receipts for each of the paymentsPages seven and eight are a printout of an email string in which the Business sent a copy of the contract to the Consumer at the time of the purchaseThe Business' email specifically shows that it contained an attachment of the contract, and it requests that the Consumer review it prior to replying "CONFIRMED" to complete the purchaseThat same email string shows that the Consumer replied "CONFIRMED" from an email registered to his name and business name and signed his name, position, and contact informationThe email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signatureThe Consumer's email reply constituted an electronic counterpart acceptanceTherefore, the Consumer clearly accepted the terms of the contractPart of the service the Consumer purchased was access to the Business' in­ house graphic design team for assistance creating an advertisementPlease find enclosed on page nine a printout of an email string showing the Business provided a proof of the advertisement for the Consumer's approval or changesThe Consumer responded with a modification to the advertisement that he had made himselfPages ten and eleven are copies of print order receipts showing the Business ordered the printing of the publications to be delivered to the same schools as promised on the parties' contractPages twelve and thirteen are copies of FedEx delivery confirmations showing the shipments successfully arrived to those two schoolsIn other words, these documents are independent, third-party verification that the Business fully performed the service to design, print, and place the advertisements into circulationOn or about June 29, 2015, approximately three days after he initiated this complaint, he also emailed the Business' salesperson threatening a lawsuit naming the salesperson as a defendant individuallyBecause of the nature of the threat and because of its unreasonable timing, I called the Consumer directly in my role as the corporation's attorney to explain that the service had been initiated many months prior to his email threat, and also many months prior to this ComplaintThe Consumer stated that he had read poor internet postings about the company's serviceI explained the specifics of the delivery of the serviceAs a result, it seems that this Complaint is based on irrelevant misinformation about the Business' ability to perform unrelated servicesThe Consumer probably should have simply checked to see whether the advertisements he purchased were in circulationIn any case, the Business believes the enclosed supporting documentation and its counsel's conversation with the Consumer have resolved this ComplaintPlease forward this response to the Consumer, and advise the Business if any further communication is necessary ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Hello, I have been doing some digging on my end of this complaintThe company, PMC Networking, finally provided me with proof of one finished folderI also managed to get the contacts of both real estate agents mentioned in the original claimNeither real estate agent has these foldersI have emails from them and a scan of one of the folders they haveI have re-read the contract I have form PMC Networking and it does state that they have days from the date the contract is signed to have the product completed and shippedThey refuse to provide me with shipping information and with the way I have been treated by this company I am wondering if the information they provided the Revdex.com is incorrect or fabricated

The Consumer initiated this Complaint claiming that there "was not a single thing that [the Business] delivered on that they said they would do" and claiming to have purchased four advertisements The Business apologizes for the portion of the service that has not yet been performed and offers to resolve this matter with a prorated refund for that portion However, the Consumer only purchased three advertisements, and his claim that the Business has not performed any service is false The Consumer purchased advertisements for his business to be printed on presentation folders and circulated for one year by real estate agents who work for three agencies in his areaPlease find on pages three through six copies of the signed contracts and the receipts associated with the purchase The contracts only list advertisements at three real estate groups Part of the service the Consumer purchased was access to the Business' professional graphic design team for assistance creating an original, customized advertisement Please find enclosed on pages seven through thirteen printouts of several emails between the Consumer and the Business' graphic designers They show that the Consumer provided artwork and instructions for the design of the advertisement and that the Business used that information to create a design proof for approval or changes Most importantly, they show that the Consumer directed his agent to reply "I approve" the design, and he signed his name, position with the business, business name, and contact information In other words, not only did the Business perform this portion of the promised service, but also the Consumer approved it in writing Page fourteen is a copy of a receipt showing that the Business ordered the printing of presentation folders for one of the same real estate groups as promised on the contracts Page fifteen is a copy of a FedEx delivery confirmation showing that the folders successfully arrived to the real estate agents for circulation In other words, these documents are independent, third­ party verification that the Business printed these presentation folders Of course, this Complaint also acknowledges that the Consumer received a sample The Consumer claims to have been promised that his business would be the only advertiser from his industry He also claims to have been promised that his advertisement would be placed in a particular location on the presentation folders The contracts read, "All negotiations have been integrated into this contract." They also read in bold print and capital letters, "EXCLUSIVITY IS NOT AVAILABLE UNLESS SPECIFICALLY STATEDHEREIN." Finally, they read, "The [Consumer] has not relied on any promises, statements, or representations not contained herein." In other words, the Business did everything in its power to notify the Consumer on the each contract he signed that any terms for which he wished to negotiate must be included in the written contract In spite of the foregoing, the Consumer correctly points out that two advertisements have been delayed for an inordinate amount of time The Business offers to resolve this matter by providing a prorated refund check to the address listed in this Complaint, on the condition that the Consumer withdraw and discontinue his use of incendiary and defamatory accusations, such as "scammers" and "jokers." The Business understands that the Consumer will be dissatisfied with the tardy performance of a portion of the service, but tardiness does not justify his angry language Please forward this response to the Consumer, and advise the Business of his response to this offer of resolution

To Whom It May Concern: Please find attached the Business' response to Complaint ID [redacted] , along with supporting documentation With Respect, Tim M [redacted] , Esq General CounselProduction Media Company 800-962-ext [redacted] (F) 503-214-attnTim M [redacted] [email protected] Re: Complaint ID [redacted] To Whom It May Concern: The Consumer initiated this Complaint based on five accusationsFour of themare demonstrably falseThe Business does not understand the fifth accusation andrequests clarification from the ConsumerUpon receipt of better understanding of thesource of the Consumer's beliefs and of the meaning of the fifth, the Business iswilling to make fair accommodations to remedy the Consumer's concernsThefollowing response and supporting documentation are arranged differently from theComplaint for purposes of chronological clarity The Consumer purchased two advertisements for his advertiser-client to becirculated for two years each by real estate agents who work for two real estateagenciesThe purchase occurred in two partsPlease find enclosed on pages fourthrough seven copies of the contracts and receipts associated with each part The Consumer's first accusation claims not to have authorized the second part ofthe purchasePlease find enclosed on pages eight through ten a printout of an emailstring showing that the Business sent a copy of the first contract to the Consumer at thetime of the purchaseThe Business' email specifically shows that it contained anattachment of the contract, and it requested that the Consumer review it prior to replying"CONFIRMED" to complete the purchaseThat same email string shows that theConsumer replied "CONFIRMED" from an email address registered to his namePageseleven through fourteen show that the parties exchanged a nearly-identical email stringwith the second contract and the Consumer's replyIn other words, the Consumerunequivocally did authorize both parts of the purchase The Business believes the source of this accusation is that the Business' salesperson erroneously believed that the transaction could be processed earlier thanthe Consumer expectedNonetheless, the parties clearly resolved that concern, andthe Consumer clearly authorized both parts of the purchase in writing The aforementioned emails and contracts all stated that electronic counterpartacceptance of the contracts is effective in lieu of a signatureThe Consumer's emailreplies constituted electronic counterpart acceptancesTherefore, the Consumerclearly accepted the terms of the contracts Secondly, the Consumer claims that the Business has not performed the serviceas promisedPages fifteen through seventeen show that the Consumer suppliedartwork to be used in the design of the advertisementThey also show that theBusiness' professional graphic designer provided a proof of the advertisement for theConsumer's approval or changesMost importantly, they show that the Consumerreplied "I APPROVE" the design from the same email address as aboveIn otherwords, the Consumer approved this portion of the service in writing.By designing the advertisement, the Business has performed all of the servicethat is due to dateTherefore, the Consumer's claim that the Business has notperformed as promised is clearly false The parties' contract reads that the advertisements will be placed into circulation"approximately days from the purchase date[s]." The transactions occurred onSeptember 24, Therefore, the parties' contractual agreement was that theadvertisements would be placed into circulation approximately January 22, Thecontract also reads, "[The two years of advertising time] shall begin on the date ofdelivery to [the real estate agents}." In other words, the Consumer will receive exactlythat which he purchased beginning at the agreed-upon time, and the Business iscurrently within the exact terms of the parties' contracts Thirdly, the Consumer claims that the Business failed to timely communication.Page eighteen is a printout of another document that was attached to the email stringsexchanged at the time of the purchase-the Art GuidelinesThe contracts read,"Sponsor shall submit artwork within ten business days." The Art Guidelines alsorequested that the Consumer submit artwork within ten business daysFurthermore,page nineteen is a printout of an email the Business sent on the sixth business day afterthe purchase reminding the Consumer of the deadline.Unfortunately, page fourteen shows that the Consumer missed the deadline.Nonetheless, the Business received the Consumer's artwork and replied that he wouldreceive a proof of the advertisement within the next ten business daysPlease find aprintout of that email reply on page twenty Page fifteen shows that the Business provided the proof nine business dayslaterIn other words, the Business communicated according to the exact timelines itrepresented in writing, and despite numerous written statements and reminders of theartwork deadline, the Consumer failed to timely submit artwork Fourthly, the Consumer claims that the Business does not have a formalre lationship with the real estate agents that are to circulate the advertisementsPagestwenty-one and twenty-two are copies of the Business' contracts with those agents.They impose a duty on the Business to design and print presentation folders, and theyimpose a duty on the real estate agents to circulate themThey also give the Businessauthority to sell the advertising Finally, the Consumer claims that the Business owes him an "agency feecommission." The Business does not understand this accusationThe Business has noagreement to provide commissions to marketing agents, such as the Consumer, whopurchase advertising for their clients Because each of the Consumer's accusations are demonstrably false, theBusiness does not understand their sourceThe Business respectfully requestsclarification from the Consumer on the source and on the meaning of the final claim.Please forward this response to the Consumer, and advise the Business if any furthercommunication is necessary With Respect, Tim M [redacted] , Esq.General CounselProduction Media Company800-962-ext***(F) 503-214-attnTim M [redacted] [email protected] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted] I am rejecting this response because: I was NEVER told that we have owed additional money On the last payment on 6/23/16, production media ran my credit card without my authorization Prior to this, we were told our balance was $They ran $which would leave zero as the balance If there was a balance, why have they not called or emailed or phoned I have phoned , emailed and called many times to them In addition, in my dealings with art department in Feb/march of and with the salesperson I was told that my folders would be out within 3-months Upon agreeing that the balance could be paid later, never was it stated that the 3-months started after the final paymentEven so, if that were true, they are still lae I have been told many times that the folders were coming In July, I was told that the folders were to be send in September / October I did not like the answer but I had accepted it I had been told that a folder from EACH of the offices would be send to me so that I could see that it was being mailed to the offices I had visited the WEICHERT office in November and January (2017) and were told that they kept calling production media to get more folders but have yet to receive any I spoke to Doug J [redacted] on November Doug J [redacted] said he was going to call me back after he looked into it He never called After many attempts to call and speak to ANYONEI finally spoke to Daniel W*** He said that Weichert would have theirs by December and Avalar by December 23rd I told him that I would like a refund due to the horrible customer service and the lateness of the advertsiingI have attached the email response IN WRITING, he said that he would give a refund if I didn't have in my possession the folders by December 23rd I still don't have the folders and I am requesting a full refund! I will attach that email thread The email serves as a contract based on the confirmation that I would receive a refund stated by Daniel W*** I see that you attached some forms that you ordered your folders in the beginning of January Where are they as of this date 1/ Based on the ridiculous time frame I wish to have a refund Sincerely, [redacted]

Revdex.com serving Alaska, Oregon and Western Washington PO Box 1000DuPont, WA Re: Complaint ID [redacted] To Whom It May Concern : The Consumer initiated this Complaint on the grounds that he believes the advertising service was never performed Because the Business fully performed the advertising service in accordance with the exact terms of the parties' non-cancellable contract, this Complaint is based on the Consumer 's erroneous belief The Consumer purchased advertising space for his business to be printed in homework folders and circulated for two years at a school in his area The purchase occurred in two partsPlease find enclosed on pages three through six copies of the contracts and receipts associated with each part Please also find enclosed on pages seven through ten printouts of emails showing that the Business sent attached copies of the contract to the Consumer at the time of each part of the purchase The Business' emails requested that the Consumer review the contract prior to replying "CONFIRMED " to complete the purchaseThose same emails show that the Consumer replied at least once "Hello [salesperson name] Confirm" and signed his name The emails and contracts both stated that electronic counterpart acceptance of the contracts is effective in lieu of a signature The Consumer 's email reply constituted electronic counterpart acceptance Therefore, the Consumer clearly accepted the terms of the contracts Of course, the Complaint acknowledges that the Consumer agreed to both parts of the purchase.Part of the service the Consumer purchased was access to the Business' professional graphic design team for assistance creating an original, customized advertisement Please find enclosed on pages eleven through twenty-two are printouts of numerous emails They show that the Consumer submitted artwork and instructions for the design of the advertisement and that the Business used that information to create numerous design proofs for approval or changes.Page twenty-three is a copy of a receipt showing that the Business ordered the printing of folders to be delivered to the same school as promised on the parties' contracts Page twenty­ four is a copy of a FedEx delivery report showing that the folders were successfully shipped to the school for circulation Inother words, these documents are independent, third-party verification that the Business fully performed the service.The Complaint claims that the Consumer was "cheated." On the other hand, the Complaint acknowledges , "I don't know if it even ran." The Consumer cannot claim to have been cheated if he explicitly acknowledges that he doesn't know whether the Business performed the service Such claims are reckless and defamatory The Consumer complains that the advertisement was not printed by the first day of school Of course, the Consumer deceitfully omitted that the purchase occurred more than one week after school had started on August 26, according to the school's website Moreover, the parties never contemplated that the advertisement would be printed in time for the first day of school On the contrary, the terms of the parties' contracts read, "[The Business] shall deliver the ad at the next reasonably available school term." They also read, "[The two years of advertising] shall .begin on the date of delivery to [the school]." In other words, the Consumer's claim is patently false The foregoing shows that the Consumer accuses the Business of dishonesty, when he is the party who is guilty of making directly statements His behavior is unlawful, and the Business reserves the right to seek a remedy for the damage he has caused The Consumer also complains that the Business has a different d/b/a from its corporate name The Consumer's complaint is nonsense Both names are properly registered, and the Consumer knew them at the time of the purchase, because they were on each of the emails and contracts at the time of the purchase Thus, he also cannot claim that the Business represented itself as the school, since every communication was clearly labeled The parties' contract also reads in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CHANGED, MODIFIED OR CANCELED." Therefore, the Consumer is not entitled to unilaterally demand cancellation of the parties ' contract or a refund of the associated payments Even if the Business desired to accommodate a request for cancellation, it could not, because printed advertisements cannot be unmade or removed from circulation Because the Business fully performed the service and because the Consumer accepted a non-cancellable contract in writing, his claims are clearly false, and the Business requests that this Complaint be closed and marked as satisfied or, at least, that the Business made a good faith effort to resolve the matter Please forward this response to the Consumer, and advise the Business if any further communication is necessary

The Consumer misstates the Business previous response The Business is not offering to "repair" the design The Business is requiring that the Consumer utilize the same proofing process that every customer uses The availability of a manager to discuss the Consumer's request for cancellation after she already agreed in writing to a non-cancellable contract is irrelevant to the ultimate performance of the service and the Consumer's own failure to request changes to the design proof If the Consumer declines to elect changes to the design proof, the Business will print her advertisement as the design currently stands, in accordance with the notice she received that failure to request changes results in the approval of the design.The Business declines to alter its decision and will not refund the payment If the Consumer does elect to retain legal counsel, she may have her counsel contact PMC's counsel using any of the information listed in the previous responsive letter The Business will provide a mailing address to her counsel, so the Consumer can pay her delinquent balance Alternatively, the Business will resolve this matter by forgiving her delinquent balance and completing the proofing process Nothing contained herein or in the Business' previous response shall be considered a waiver or modification of rights

November 17, Re: Complaint [redacted] To Whom It May Concern: The Consumer initiated this Complaint claiming that she did not agree tocomplete the purchase and only sent an email confirming the purchase, because shebelieved she was confirming the accuracy of the information on the parties' contract.Because the Consumer participated in the service, her claim is clearly falseTheConsumer also claims that the Business does not place a sufficient quantity ofadvertising publications into circulationThe Business' contract with the third-partyvenue at which the advertisement is circulated shows that this claim is also false.Because the Business has already printed the advertisement and placed it intocirculation, it cannot be canceled or removed The Consumer purchased an advertisement for her business to appear inpresentation folders and be circulated for one year by a real estate agency in her area.Please find enclosed on pages four and five copies of the contract and receiptassociated with the purchase Please also find enclosed on pages six and seven a printout of an email string inwhich the Business' salesperson sent an attached copy of the contract and the "ArtGuidelines" to the ConsumerThat same email string shows that the Consumer replied"confirm" and signed her name, position with the business, contact information,assistant's name, assistant's contact information, and business awardsThe emailoriginated from an address registered to her name and business name Page eight is a copy of the Art GuidelinesThey provide detailed information onsubmitting artwork or instructions for the design of the advertisementPage nine is a printout of an email showing that the Consumer followed those instructions to submit arequest to the Business' professional graphic design teamIn other words, theConsumer participated in the preparation of the advertising service.If the Consumer truly did not agree to complete the purchase, she would certainlynot also have participated in the service Page ten is a copy of a receipt showing that the Business ordered the printing ofpresentation folders to be delivered to the same real estate agents as promised on theparties' contractPage eleven is a copy of a FedEx delivery report showing that thefolders successfully arrived to the real estate agentsIn other words, these documentsare independent, third-party verification that the Business fully performed the service inquestion The Consumer correctly points out that she requested cancellation of thepurchaseHowever, that request occurred after the purchase had been processed andher advertising design request submitted to a professional graphic designerIt alsooccurred after the close of businessTherefore, it was not possible for the Business toreverse the purchase that the Consumer had requested and with which she hadparticipated in writingMoreover, the Consumer's post-business hours request was incontravention of the parties' contract clause that reads in bold print and capital letters,"THIS CONTRACT SHALL NOT BE CHANGED, MODIFIED OR CANCELED." The Consumer also correctly points out that she called the Business in ateleconference with her credit card processor's representativeShe had attempted tobreach the contract by unilaterally withdrawing the funds through a credit cardchargeback disputeDuring that telephone call, the Consumer acknowledged in arecorded call that she had agreed to the purchase and that she had later changed hermind after speaking with her spouseIn other words, the basis for the request forcancellation is actually buyer's remorseIt is not because of any fault of the Business inthe sale or performance of the service The Business will continue to provide presentation folders in the numbersrequested by the real estate agency when they signed the contractThe Business willalso provide additional folders if they help the real estate agents and increase theeffectiveness of the advertising, as long as any request for additional folders is notunseasonably outside the contemplation of the Business' contract with the real estate agentsObviously, the Business' foremost interest is in providing a service that is as valuable as possible for both the advertisers and the real estate agentsPlease find a copy of that contract attached Because each of the Consumer's claims are demonstrably and becauseprint•ed advertisements cannot be removed from circulation, the Business respectfullyrequests that this Complaint be closedPlease forward this response to the Consumer,and advise the Business if any further communication is necessary Tim M [redacted] , Esq.General CounselProduction Media Company800-962-ext***(F) 503-214-attnTim M [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

To Whom It May Concern: The Consumer initiated this Complaint on the grounds that she is dissatisfied with the service and that her dissatisfaction causes the service to be a “scam.” Because the Business has performed all of the service that is due to date in accordance with the exact written terms of the contract and because the Consumer accepted a non-cancellable contract in writing, the Business declines the Consumer’s Desired Settlement of a refund However, the Business is more than willing to continue performing the service as promised to remedy that which the Consumer identifies as causing her dissatisfaction The Consumer purchased advertising space for her business to be printed in homework folders and circulated for one year by a third-party school in her community Please find enclosed on pages three and four copies of the contract and receipt associated with the purchase Please also find enclosed on pages five through ten a printout of an email string, which explicitly shows that the Business sent attached copies of the aforementioned contract and receipt to the Consumer at the time of the purchase The Business’ email requested that the Consumer review the contract prior to replying “CONFIRMED” to complete the purchase That same email string shows that the Consumer replied “Confirmed” from an email address registered to her name, and she signed her name, professional title, and credentials The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signature The Consumer’s email reply constituted electronic counterpart acceptance Therefore, the Consumer clearly accepted the terms of the contract The contract reads, in bold print and capital letters, “THIS CONTRACT SHALL NOT BE CANCELED.” Therefore, the Consumer is not entitled to unilaterally cancel the contract or demand a refund of the payment Even if the Business desired to accommodate a request for cancellation, it could not, because it has already invested its largest expenses into the performance of the service They are the cost of the salesperson’s time and bonus and of professional graphic design Moreover, the Business incurred administrative costs and turned away other potential purchasers, rendering it unlikely to be able to resell the space A reduction in the number of advertisers would reduce the pool of revenue available to pay for the homework folders for the school, and the Business believes it would be wrong for the parties to renege on promises made to participate in a program that benefits schoolchildren Part of the service the Consumer purchased was access to the Business’ professional graphic design team for assistance creating an original, customized advertisement Please find enclosed on page eleven a printout of an email showing that the Business provided the design to the Consumer for her approval or changes The Complaint states that the Consumer is dissatisfied with the first proof Of course, the whole point of a proofing process is to exchange ideas and multiple draft iterations, until the Consumer is satisfied All she needs to do is follow the instructions in the proof email she received, so that her desired corrections or alterations can be made It is self-evident that not every graphic designer will initially understand a business owner’s vision for marketing her business, but effective collaboration will achieve a mutual understanding of that vision The Complaint states that the Consumer was unsuccessful when she attempted to contact the Business The Business apologizes if it did not effectively communicate However, the Business does not have any record that the Consumer ever requested changes to the design proof The Business has only ever received the type of belittling comments and demands that are included in this Complaint The Business does not understand why All the Consumer ever needed to do was respond to an email and explain how she would like the design changed As the Complaint correctly points out, among the other complaints, she filed a complaint with her financial institution and unilaterally withdrew her credit card payment The Consumer’s financial institution sided with the Business, and the Business recovered the credit card payment However, the Business incurred fees because of that dispute The Consumer’s contract reads, “Unilateral withdrawal of payment through a credit card dispute or dishonored check shall result in a $fee that is due immediately.” In other words, the Consumer owes the Business $35, and her account is delinquent The Business has graciously refrained from referring the Consumer’s account to collections or from otherwise seeking a legal remedy to recover the Consumer’s delinquent balance The Complaint accuses the Business of “scamming,” “advertising,” and “ruin reputations [sic].” Of course, the truth of the matter is that the Consumer’s statements amount to defamation based on her own attempts to ruin the Business’ reputation The Business reserves the right to seek a legal remedy to recover damages caused by the Consumer’s unlawful statements The Complaint cites complaints from “over other people.” Of course, the complaints of another customer, assuming those other complaints to be truthful, are irrelevant to the Consumer’s case Even if they were relevant, it is only to be expected that some percentage of customers will complain and overreact when a business has served tens of thousands of customers over the course of years A fine example of such overreaction is this very Complaint in which the Consumer continues to escalate a dispute and uselessly consume the time of the parties, rather than simply reply to an email to request changes to a design proof.In spite of all the foregoing, the Business sincerely desires to provide a satisfactory service and to restore the Consumer’s faith in this service To that end, the Business is willing to forgive the $delinquent balance and to consider this matter resolved All the Business expects is for the Consumer to reply to an email to complete the proofing process In this way, the substance of this Complaint will be remedied, and the Consumer will have an advertisement with which she is satisfied and that represents her business according to the her vision If it is helpful, the Business would be happy to reassign the proofing process to a different designer with whom the Consumer’s vision better aligns.Based on the herein-contained information and supporting documents, the Business declines the Consumer’s Desired Settlement of a refund Please forward this response to the Consumer, and advise the Business if any further communication is necessaryWith Respect,Tim M [redacted] Esq.Independent Counsel representing Production Media Company, d/b/a School House Folders(Messages) 800-962-ext1016(F) 330-423-0424***@productionmediaco.com*Please view attached documents.See letter and supporting documentation emailed to Revdex.com agent.***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

It has come to the Business' attention that one item from this Complaint has not been addressed, leading the Complaint to be closed as unresolved Please consider this response supplementary and based on the reasoning of the previous response and corresponding supporting documentation The Business incorporates that response and documentation as if they were fully restated herein The Consumer requested a refund of $ Based on the reasoning in the previous response and the falsehoods in her claims, the Consumer is not due a refund Therefore, the Business respectfully requests that this Complaint be closed as resolved or, at least, that the Business made a good faith effort to resolve it The Consumer also provided additional comments claiming that the Business must not be reputable, because it does not have a refund procedure On the contrary, the Business' policy in this case was proposed to the Consumer at the time of the purchase She accepted it in writing when she accepted the contract It reads in bold print and capital letters that "THIS CONTRACT SHALL NOT BE CHANGED, MODIFIED OR CANCELED." The Consumer also refers to consumer sales laws that require a right of rescission in some states In this case, the transaction was not a business-to-consumer transaction Rather, it was a business-to-business transaction, regardless of the Consumer's position at the business The Business provided an advertising service to a business The business-to-business character is clear The Consumer also reiterates her claim that she did not agree to complete the purchase Of course, the fact that she provided payment, a written authorization, and artwork and instructions for the advertisement's design all clearly show that she intended to complete the purchase and participate in the service Finally, the Consumer claims to be due a refund, because she is aware of some other purchaser of the Business' service that obtained a refund Of course, the specifics of another purchaser's transaction are irrelevant to the transaction in question here Without knowing that other purchaser's identity or the characteristics of the transaction, the Business is relegated to assumptions that the specifics of the other purchaser's transaction are distinct from this dispute, such as perhaps lack of agreement to a no cancellation clause or other terms of the contract For the foregoing reasons, a refund is not due With Respect, Tim M [redacted] , Esq General Counsel Production Media Company 800-962-ext [redacted] (F) 503-214-attnTim www.realestatefolders.net Click here to report this email as spam

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

To Whom It May Concern:Please find attached the Business' response to Complaint ID [redacted] .With Respect,Tim M [redacted] , esq.General CounselProduction Media Company [redacted] ***(F) [redacted] attnTim M [redacted] @productionmediaco.comwww.productionmediaco.com Revdex.com serving Alaska, Oregon and Western Washington PO Box DuPont, WA VIA WEBSITE SUBMISSION ONLY July 17, Re: Complaint ID [redacted] To Whom It May Concern: The Consumer initiated this Complaint claiming that the Business sold her an advertisement without authority to do so from the third-party venue by which the advertisement is to be circulatedBecause the Consumer's claim is incorrect and based on misinformation from third parties, the Business respectfully requests that this Complaint be closed and marked as satisfiedThe Consumer purchased an advertisement for her business to be circulated for one year by real estate agentsPlease find enclosed on pages three and four copies of the terms and conditions and receipt related- to the purchaseAs the Consumer correctly points out in her Complaint, the Business has performed all of the service that is due to date by designing an original, custom advertisement for her businessThe initial portion of the service she purchased is access to the Business' in-house graphic design team for assistance creating the advertisementPlease find enclosed on pages five and six a printout of two emails showing that the Business provided a proof of the advertisement for the Consumer's approval or changes·They also show that the Consumer replied "I approve" the design of the advertisement from an email address registered to her name and businessIn other words, the Consumer approved of this portion of the service in writingThe Consumer's primary complaint is that she read internet postings, which led her to believe the real estate agents did not give authority to the Business to sell the advertising or to print foldersPlease find enclosed on page seven a copy of the contract between the Business and the real estate agentsThe contract imposes a duty on the Business to print the folders, and it imposes a duty on the real estate agents to circulate themThe contract gives authority to the Business to arrange for the sponsorships by which revenue is raised to support the publication of the foldersAs an aside, the Business wishes for the Consumer to know that the very type of complaint she has filed in this case gave rise to the internet postings she readWithout obtaining all the relevant information and on the grounds that reading internet sites is "research," she reactively filed this complaintVery possibly, another future customer will read this complaint and be inclined to take the same impulsive actionIn that case, the Consumer may have caused defamation damages to the BusinessThe Consumer should have known by reading the Business' response to the internet postings that the Business sells advertisements only to be distributed by venues that have entered into a contract for their sale and circulationAs to the circulation of this advertisement, the terms and conditions of the sale include a protective clause for the Consumer that the one year of advertising will begin on the date the publications are placed into circulationAll of the advertising space has been sold, and the publications will be printed as soon as each of the participants approve their portion of the designBecause the Consumer's belief is incorrect, this Complaint is moot and should be closed as satisfiedPlease forward this response to the Consumer, and advise the Business if any further communication is necessaryTim M [redacted] , esqGeneral Counsel Production Media Company [redacted] (F) [redacted] attnTim M [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

***DOCUMENT ATTACHED [redacted] From The Desk OfTimothy *M [redacted] , Esq.G e ne r a l C o u n s e l P r o d uc t io n M e d ia C o m p a ny Creekside Place Box 5Beaverton OR Revdex.com serving Alaska, Oregon and Western Washington PO Box 1000DuPont, WA VIA EMAIL ONLY TO: [redacted] @theRevdex.com.org May 26, Re: Complaint ID [redacted] To Whom It May Concern: The Consumer initiated this Complaint requesting a refund on the grounds that her advertisements were printed containing an incorrect telephone numberBecause the Business has already corrected the incorrect printing on one of the advertisements, the Business offers to resolve this matter with a prorated refund for the remaining incorrect advertisement The Consumer purchased advertisements to appear in presentation folders and be circulated for one year by real estate agents who work for two real estate groups in her area The purchase occurred in two parts Please find enclosed on pages three through six copies of the contracts and receipts associated with each of the two parts Please also find enclosed on pages six through twelve a printout of an email string, which shows the Business sent attached copies of the first contract and receipt to the Consumer at the time of the first part of the purchase The Business' email requested that the Consumer review them prior to replying "CONFIRMED" to complete the purchase That same email string shows that the Consumer replied "Confirmed" from an email address registered to her name and containing the acronym for her business and her first name The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signature The Consumer's email reply constituted an electronic counterpart acceptance Therefore, the Consumer clearly accepted the terms of the contract Pages thirteen and fourteen are a printout of an email string showing that the Business sent an attached copy of the contract associated with the second part of the purchase, along with notice that the purchase was complete The contracts read in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CHANGED, MODIFIED OR CANCELED." Therefore, the Consumer is not entitled to unilaterally cancel the contract or the associated transactions Even if the Business desired to accommodate a request for cancellation, it could not, because printed advertisements cannot be unmade or removed from circulation Pages fifteen and sixteen are copies of receipts showing that the Business ordered the printing of folders to be shipped to the same real estate groups as promised on the contractsPages seventeen and eighteen are copies of FedEx delivery reports, which show the shipments successfully arrived to the real estate agents for circulation Inother words, these documents are independent, third-party verification that the Business fully performed the service to design, print, and place the folders into circulation In spite of the foregoing, the Business apologizes for the errors and regrets that they reduce the efficacy of the advertisements Because the Business had already scheduled a reprint for one of these advertising publications for unrelated reasons, the Business has inserted a corrected advertisement Please find enclosed on pages nineteen and twenty copies of a print order receipt and FedEx delivery confirmation for that new shipment The Business has restarted the Consumer's one year of advertising on that publication, so she will receive the full amount of circulation time with the corrected ad copy The Business offers to provide a prorated refund for other advertisement that remains incorrect, if it will resolve this matter Please forward this response to the Consumer, and advise the Business if any further communication is necessary.Tim M [redacted] , EsqGeneral CounselProduction Media Company 800-962-ext [redacted] @productionmediaco.com

To Whom It May Concern: The Consumer initiated this Complaint on the grounds that he believes theBusiness did not perform the service and never had authority to sell part of the service.The Business has performed part of the service, but has not performed another part dueto an oversightTherefore, the Business counteroffers that it is willing to provide aprorated refund for that portion of service, which was not performed The Consumer purchased an advertisement for his business to appear inpresentation folders and be circulated for one year by real estate agents in his area.The purchase occurred in two parts Pages three and four are copies of the contract and receipt associated with thefirst purchasePages five and six are a printout of an email string, which specificallyshows that the Business sent an attached copy of the first contract to the Consumer atthe time of the first purchaseThe Business' email requested that the Consumer reviewthe contract prior to replying "CONFIRMED" to complete the purchaseThat sameemail string shows that the Consumer replied "Confirmed" from an email addressregistered to his name and originating from his business' domain The email and contract both stated that electronic counterpart acceptance iseffective in lieu of a signatureThe Consumer's email reply constituted an electroniccounterpart acceptanceTherefore, the Consumer accepted the terms of the contract.Pages seven through ten show that the Consumer went through an identicalprocess for the second purchase Part of the service the Consumer purchased was access to the Business'professional graphic design team for assistance creating an original, customizedadvertisementPlease find enclosed on pages eleven through fourteen printouts ofseveral emails between the Consumer and the Business' graphic designers They show that the Consumer submitted artwork and instructions for the design, and theBusiness provided proofs of the advertisement for approval or changesMostimportantly, they show that the Consumer replied "Looks greatI approve!" In otherwords, the Consumer approved this portion of the service in writing Page fifteen is a copy of a receipt showing that the Business ordered the printingof folders to be delivered to the same real estate agents as promised on the firstcontractPage sixteen is a copy of a Fed Ex delivery report showing that the folderswere successfully shipped to the first group of real estate agents The Consumer alleges that the Business did not have authority to sell advertisingto be circulated on the real estate agents' foldersPages seventeen and eighteen arecopies of the Business' contracts with the respective real estate agentsThey impose aduty on the Business to create the foldersThey impose a duty on the real estateagents to circulate the foldersMost importantly, they give the Business authority to sellthe advertising to appear on those folders The Complaint correctly points out that the second advertisement has not beenprinted, because the Business promised to print only the real estate agents' "preferredvendors." Therefore, the Consumer is due a prorated refund for the second transaction.The second transaction was for a triple-sized ad and also an upgrade of the originallypurchasedadvertisement from the standard-sized space to a triple adIn other words,sixty percent of the space purchased with the second transaction has not been printed,and the Consumer is due a sixty percent refund of that second transaction Upon the Consumer's acceptance of this resolution, the Business will mail arefund check to the address listed in this Complaint With Respect,Tim M [redacted] , Esq.General CounselProduction Media Company800-962-ext***(F) 503-605-1194***@productionmediaco.com ***Please see attached documents***

Novetmber 17, 2015Re: Complaint ID [redacted] To whom It May Concern: This Complaint was initiated by the Consumer requesting a refund on thegrounds that the Business' customer service did not timely provide the advertisement.Although the Complaint correctly points out that the printing of the advertisement was afew weeks late, the Business had already completed it at the time the Consumerrequested cancellation of the parties' contractPrinted advertisements cannot beremoved from circulation The Consumer purchased an advertisement to appear in presentation foldersand to be circulated for one year by [redacted] Please find enclosed on pagesfour and five copies of the contract and receipt associated with the purchase.Please also find enclosed on pages six through eight a printout of an email stringin which the Business sent a copy of the contract to the Consumer at the time of thepurchaseThe Business' email specifically shows that it contained an attachment of thecontract, and it requested that the Consumer review it prior to replying "CONFIRMED"to complete the purchaseThat same email string shows that the Consumer replied"confirmed" and signed her name, her husband's name, the business name, theircontact information, and their contractor's license number The contract and email both stated that electronic counterpart acceptance of thecontract is effective in lieu of a signatureThe Consumer's email reply constituted anelectronic counterpart acceptanceTherefore, the Consumer clearly accepted the termsof the contract Of course, the Consumer does not dispute that the she agreed to make the purchaseRather, she complains that the printing of the advertisement was late Part of the service the Consumer purchased was access to the Business'professional graphic design team for assistance creating an original, customizedadvertisementPlease find enclosed on pages nine through twelve printouts of severalemails between the Consumer and the Business' graphic designersThey show thatthe Business used the artwork and instructions submitted by the Consumer to createseveral proofs of the advertisement for the Consumer's approval or changesMostimportantly, they show that the Consumer replied "I approve" the design and signed hername, her husband's name, the business name, their contact information, and theircontractor's license number In other words, the Consumer approved this portion of the service in writing.Page thirteen is a copy of a receipt showing that the Business ordered theprinting of a publication to be delivered to the same real estate agency as promised onthe parties' contractPage fourteen is a copy of a FedEx delivery report showing thatthe publication was successfully shipped to that real estate agencyIn other words,these documents are independent, third-party verification that the Business fullyperformed the service The Complaint correctly points out that the Consumer requested cancellation ofthe parties' agreement, when the Consumer's husband telephoned the Business'customer service managerDuring that conversation, the Business informed theConsumer that the advertisement was already set for printing and could not beremovedTherefore, cancellation was not possibleThe Consumer's husband accusedthe customer service manager of lying to avoid providing a refund Of course, the foregoing documents show that the Consumer's belief is incorrect.The parties' agreement stated that the advertisement would be placed into circulation"approximately days from the purchase date." Therefore, the Consumer is correctthat printing was tardy by approximately seven weeksThe Business apologizes.Fortunately, the parties' contract contained a protective clause for the Consumerin case of late printingIt states that the one year of advertising will not begin until theadvertisement is placed into circulation Because the advertisement cannot be canceled and because the Business hasalready enacted a remedy for the tardy print date, the Business believes this matter is resolved and this Complaint should be closedPlease forward this response to the Consumer, and advise the Business if any further communication is necessary With Respect,Tim M [redacted] , Esq.General CounselProduction Media Company800-962-ext [redacted] SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

The Business agrees to the Consumer's Desired Settlement, which is his reasonable request that the Business complete the portion of the service that remains incomplete The Business apologizes for the wait for a portion of the service

To Whom It May Concern: Please find attached a copy of the Business' response to this Complaint ID [redacted] , along with supporting documentation With Respect, Tim M [redacted] , Esq General Counsel Production Media Company d/b/a School House Folders 800-962-ext [redacted] (F) 503-214-attn Tim M [redacted] Revdex.com serving Alaska, Oregon and Western WashingtonPO Box 1000DuPont, WA 98327VIA WEBSITE SUBMISSION ONLYNovember 25, 2015Re: Complaint ID [redacted] To Whom It May Concern:The Consumer initiated this Complaint requesting a refund, because she closedher businessBecause the Consumer authorized a non-cancellable contract in writingand because she is delinquent in paying to her bill and adhering to other deadlines, theBusiness declines the Consumer's Desired SettlementHowever, this responseconcludes with a counteroffer.The Consumer purchased an advertisement for her business to appear inhomework folders and be circulated for one year at a school in her areaPlease findenclosed on pages three and four copies of the contract and receipt associated with thepurchase.Please also find enclosed on pages five and six a printout of an email string inwhich the Business sent a copy of the contract to the ConsumerThe Business' emailspecifically shows that it contained an attachment of the contract, and it requested thatthe Consumer review it prior to replying "CONFIRMED" to complete the purchaseThatsame email string shows that the Consumer replied "Confirmed" from an email addressregistered to her name and containing her business name.The email and contract both stated that electronic counterpart acceptance of thecontract is effective in lieu of a signatureThe Consumer's email reply constituted anelectronic counterpart acceptanceTherefore, the Consumer clearly accepted the termsof the contract.The contract reads in bold print and capital letters that "THIS CONTRACTSHALL NOT BE CHANGED, MODIFIED OR CANCELED." Therefore, the Consumeris not entitled to unilaterally cancel the contract or receive a refund of her paymentTheComplaint correctly points out that the Consumer telephoned to request cancellation onor about November and A Customer Care Specialist reminded her of theforegoing and the terms of the parties' contract at the time.The parties' contract also reads that the Consumer owes a total payment of $375to be deposited at the time of saleThe Consumer is delinquent in that paymentAsher Complaint correctly points out and the enclosed receipt shows, she has only paid$50.The parties' contract also reads, "Sponsor shall submit artwork within tenbusiness days." Please find enclosed on page seven a printout of an email theBusiness sent to the Consumer six business days after the sale reminding her of thedeadlinePlease find enclosed on page eight a copy of the Business' Art Guidelines,which also request that the Consumer submit artwork and instructions for the design ofthe advertisement within ten business daysThe Art Guidelines was attached to both ofthe aforementioned emails.In spite of the Business' repeated written statements and reminders of thedeadlines, the Consumer is delinquent.The Business has graciously refrained from referring the Consumer's account toa collections agencyHowever, the Consumer has not shown reciprocal fairmindednesswith the filing of this complaint.Nonetheless, the Business counteroffers that it will waive the no cancellationclause of the parties' contract and cancel it if the Consumer is willing to forfeit thedeposit she made as a cancellation feePlease forward this response to the Consumer,and advise the Business of the Consumer's response.With Respect, Tim M [redacted] , Esq.General CounselProduction Media Company, d/b/a School House Folders800-962-ext***(F) 503-214-attnTim M [redacted] [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***