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Professional Account Management

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Reviews Collections Agencies Professional Account Management

Professional Account Management Reviews (250)

******NO ONE ANSWERS THE PHONE*******
I received this bill for $27.80 from PMA for a toll violation - the date of the violation is July 25th, 2020. Excuse me! I was not in Georgia on that day, I was in another state. This is definitely a " SCAM " NO DOUBT.
I have tried to call the number on the bill to rectify this issue. Very long wait - NO ONE ANSWERS THE PHONE! EVER... I GAVE A RATING OF "1" BECAUSE THERE WAS NO OPTION FOR A "0".
I REST MY CASE. THIS IS DEFINITELY A SCAM.

No one answers phone!
At the onset of COVID-19 there was no toll collector present in the booths. Two times I stopped with my dollar and two times there was a sign telling me to move through the toll and I will be billed. I was never billed by EzPass, but VIOLATED, for non-payment. How can I pay with no bill? I mailed the dispute to EzPass and they sent me to collections with no response to my dispute. So for $1.00 toll fee they tacked on a $30.00 violation fee and then a $5.00 "convenience fee" to pay online! So again, this collection company said to mail a dispute, which I sent certified and I know they received it on 9/21/20. On 9/24/20 they sent ANOTHER notice telling me I have to pay or my license will be suspended. You people disgust me. Answer your phone and DO YOUR JOB better and maybe you'd get better reviews. Instead you make it impossible to speak to a human so we are left with no option but to pay. I guess no one smart enough to answer phones or type keys on a computer works there. No one articulate enough to answer questions and give valid explanations. Your company is a joke and I hope you go bankrupt. If you are an employee, ask yourself if you're actually proud to represent a crappy company like this because if I were you, I'd be embarrassed to work here!

RE: [redacted] *** Revdex.com MD # [redacted] Dear Mr [redacted] , Thank you for the opportunity to respond to the complaint from Mr*** We have researched the situation and found that the violations and fines charged to Mr [redacted] are valid, and no mitigating action is necessary However, I would like to inform Mr [redacted] that recently a One Time Forgiveness Program was put into place by the [redacted] *** Mr [redacted] could contact ###-###-#### and inquire about paying a reduced amount to satisfy the unpaid tolls Sincerely, [redacted] ***

Mr [redacted] , The request to delete was originally submitted to Transunion on 9/10/after the customer made payment A second submission was sent today to delete the record from the customer's credit report We only report to Transunion so a deletion request to the other credit reporting agencies is not required at this time Thank you, ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

RE: Revdex.com [redacted] , [redacted] Thank you for the opportunity to respond to the complaint filed by Mr [redacted] Professional Account Management represents many municipalities in an attempt to collect parking tickets Professional Account Management makes every effort to notify and resolve the situation with the citizen and reports accounts to the credit bureau only after careful consideration Normally, upon receipt of a complaint, we call the citizen directly and share all pertinent and appropriate information We have been notified directly by Mr [redacted] that he has engaged an attorney and asks that we communicate to him via the attorney We have mailed pertinent information to the attorney and hope to resolve the situation as expeditiously as possible using this requested communication method Mr [redacted] is welcome to call us, however, at ###-###-#### if he would like to further discuss the specific circumstances of his account directly Thank you, [redacted] Professional Account Management, LLC

Please see the account transaction history below: · 09/18/ Ticket issued, balance $ · 11/01/ Late fee added of $43.00, balance $ · 11/07/ Check payment received for $43.00, balance $ · 11/13/ Late fee added of $3.00, balance $ · 01/15/ Fee added of $30.00, balance $ · 10/31/ DMV payment received for $76.00, balance $ · 11/13/ Tax interception payment received for $76.00, balance $overpayment · 03/24/ Refund check for $sent to customer, balance $ We also did reach out to Ms [redacted] to further understand and offer assistance to resolve the account if she had additional information that differed from the documented account history Ms [redacted] believes that she shouldn’t have received any late fees because she states her first payment was made prior to the late fee date Please also note that mailed payments that are received are credited according to the postmark date I hope that this clears the misunderstanding regarding the balance on Ms [redacted] ’s account Sincerely, [redacted] , Director Collection Operations Professional Account Management, LLC

RE: Revdex.com WI [redacted] Dear Mr [redacted] , Thank you for the opportunity to respond to the complaint from Mr [redacted] We have researched the situation and found that the phone# ###-###-#### was dialed and that when it was identified as the wrong number that our call representatives removed the phone number from the account The phone number was listed on multiple accounts as a contact phone number for a different person other than Mr [redacted] We have verified that the phone number as of today has been removed from our system Sincerely, [redacted] Professional Account Management, LLC

RE: Revdex.com [redacted] Dear Mr [redacted] , Thank you for the opportunity to respond to the complaint from Ms [redacted] We have researched the situation and found that the violations and fines charged to Ms [redacted] are valid, and no mitigating action is necessary The notice is for a toll violation that was issued by the Delaware Department of Transportation and placed with LES, LLC The website provided is the payment processing website for the listed citation If the website doesn't work when she attempts to access, she may use any of the other listed payment options or contact me directly at the number listed below for assistance Sincerely, [redacted] LES, LLC

RE: Revdex.com [redacted] - [redacted] Dear Mr [redacted] , Thank you for the opportunity to respond to the complaint from Mr [redacted] We have researched the situation and found that the violations and fines charged to Mr [redacted] were paid in full on April 2, An update to report the accounts as paid was sent to the national credit reporting agencies on April 3, In an attempt to assist Mr [redacted] and in response to this complaint, a second update has been submitted to the national credit reporting agencies as well This update should take 5-business days to reflect on Mr [redacted] 's credit report We have contacted Mr [redacted] and discussed our findings Mr [redacted] understands our position Sincerely, [redacted] Professional Account Management, LLC

RE: Revdex.com - [redacted] , [redacted] Dear Mr [redacted] , Thank you for the opportunity to respond to the complaint from Ms*** We have researched the situation and found that all accounts for Ms*** are paid in full An original request to remove from her credit bureau was submitted within hours of the accounts closing Ms [redacted] states that one listing remains on her credit, so a secondary request was submitted to the national credit reporting agency for all accounts that were listed with Professional Account Management, LLC We have attempted contact with Ms [redacted] to discuss our findings Sincerely, [redacted] Professional Account Management, LLC

Thank you for the opportunity to respond to the complaint from Mr*** We have researched the situation and found that the violations and fines charged to Mr [redacted] are valid, and no mitigating action is necessary Attached is validation of the toll violations that Mr [redacted] references in the complaint.If interested Mr [redacted] may contact our call center to discuss at ###-###-####, as our client has recently implemented a First Time Forgiveness Program for its customers.Sincerely, [redacted] Law Enforcement Systems, LLC

Contact with the customer has been attempted and the phone number listed on the complaint identifies a different person

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI see that is actually TransUnion that has not taken the correct action yet, and I appreciate the business' second attempt at removing the marks from TU
Regards,
*** ***

Thank you for the opportunity to respond to the complaint from Mr***. We have researched the situation and have chosen to remove the violations and fines from Mr***’s account and release the charges from any further collection activity. Law Enforcement Systems, LLC does not currently have any open accounts for Mr***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As stated in my initial complaintI have not yet been contacted by the companyI have not had the opportunity to review the charges and was never provided the opportunity to satisfy or contest these invalid claims against me as provided by consumer protection lawsMy credit has been damaged due to what appears to be a personal attack against me and my credit ratingAny reputable business would provide an opportunity to review the charges and provide a method of settlement or disputeI have clearly provided my current mailing address and have yet to receive any such opportunity or correspondence from the companyI have been deployed to *** *** since March 17th and have not driven any of my personally owned vehicleI am not liable for these charges and will not accept a calculated and vengful attack against my credit rating because some buisness is too lazy to provide the required data and to faithfully attempt to contact a suspected individualI again demand: IMMEDIATE REMOVAL OF THE DEROGATORY REMARKS AND COLLECTION ACCOUNTS FROM MY CREDIT REPORTIMMEDIATE DISCLOSURE OF ALL INITIAL ACCUSATIONS AND CHARGES EITHER EMAILED OR SENT VIA US POSTAL TO MY PROVIDED CONTACT INFORMATION (MUST INCLUDE AN ITEMIZATION OF ALL ORIGINAL FEES OR FINES AS WELL AS ANY ADDITIONAL COLLECTIONS)TO BE PROVIDED AN ADEQUATE OPPORTUNITY ONCE FULL DISCLOSURE HAS BEEN PROVIDED TO REVIEW AND EITHER SATISFY OR CONTEST IN COURT THE VALIDITY OF THE ACCUSATION AND CHARGESIn America, citizens are innocent until proven guiltyI have been wrongfully accused and personally and vengefully attacked by a disreputable business copping out and placing a bogus and invalid collection account on my credit report without providing any notification of infraction or debt, furthermore, I have not had an opportunity to review the infraction or alleged finesI have not been provided the due justice of resolution or dispute
Regards,
*** ***

Thank you for the opportunity to respond to the complaint from Ms***. We have researched the situation and a refund check was issued to Ms*** on 03/24/for $76.00. We do not have any reason to believe that the check wasn’t received and cashed. Sincerely,*** ***,
Director Collection OperationsLaw Enforcement Systems, LLC

Thank you for the opportunity to respond to the complaint from Mr***. We have researched the situation and found that the violations and fines charged to Mr*** are valid, and no mitigating action is necessary. The account was closed as paid from Professional Account
Management, LLC on 3/4/16. An update was sent to the credit reporting agency on 3/7/

RE: Revdex.com WI *** ***
Dear Mr***,
Thank you for the opportunity to respond to the complaint from Mr***. We have researched the situation and found that the violations and fines charged to Mr. *** are valid, and no mitigating action is necessary.
We
have contacted Mr. *** and discussed our findings. Mr*** understands our position and has since contacted our office and agreed to make a reduced payment amount to close the account. The payment has been completed and the account closed on 2/10/
Sincerely,
*** *** *** *** *** ***
Law Enforcement Systems, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This company's statement is untruthfulNo one from the company has reached out to me to try to resolve this complaintA representative from the company called me to to tell me that they would not refund my money and were not open at all to resolving the problem with any offer to refund all or even part of the penalties they collected from meWhy are they allowed to collect penalties and late fees from me when they admit that they falsely collected it twice and held my money If they made a mistake in collecting this penalty twice then they should be assessed a fee in holding my money illegally for months and yearsI reject their response because it offers nothing to meThis company should not be allowed to contract with municipalities because they collect excess fees illegallyThe traffic ticket paying consumers need to beware of their tactics
Regards,
*** ***

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Description: Collection Agencies

Address: P O Box 37038, Washington, District of Columbia, United States, 20013

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