Professional Account Management

Review: They have an account for unpaid toll violations. The only bills I received for these tolls were the past due, collections bills. I am in the military and my car is registered in Texas, my home of record. So I am assuming somewhere along the line, I was not receiving these bills. I pay all of my bills, including tolls. I have tried to reason with the company to tell them I have never received the original bills for the unpaid tolls. Instead of settling, they want me to pay for the administrative fees for late payments. Being that they are a collection agency, I can only assume that these "administration fees" is their profit margin. I have no issue paying the original toll amount.Desired Settlement: I want to see the original bill for this account and am willing to pay the original toll amount, ONLY.

Business

Response:

RE: [redacted] Revdex.com MD #[redacted]

Dear Mr. [redacted],

Review: Over the past 1 1/2 years I have been trying to resolve an issue with this company. Apparently they handle collections for [redacted], the authority for bridge and road tolls in my area. Shortly after I traded in a vehicle (September 2012), I began to receive numerous citation notices for evading bridge tolls on the car I had traded in and no longer possessed or owned. I tried to work with [redacted] to prove that I no longer owned the vehicle, but there seemed to be some confusion about whether or not the dealership ([redacted]) had filed the proper paperwork with the DMV in a timely fashion. I provided a copy of the sales contract showing the trade-in and a copy of the release of liability. I got no where and then I started receiving letters from Law Enforcement Systems. I contacted them and provided the same documents that I had previously provided to [redacted]. I kept waiting for a response but later found out they only correspond with customers when the customer contacts them. They said they couldn't read the sales contract and wanted a certified copy from the DMV. In the meantime, they intercepted my tax refund. I recently sent them the certified copy from the DMV among various other documents. I have tried contacting them after I received proof that the correspondence had been received. Every time I call, they ask me to call again in 2 weeks. This has been going on for so long and they provide no other avenue to resolve the issue but to call them again and again.Desired Settlement: I would like to be reimbursed for my tax refund that was intercepted, and to have all of the debt claims be considered settled and invalid.

Business

Response:

In response to the Revdex.com complaint, we have forwarded the documents received in 5/2013 for secondary consideration review by our client. Per internal processing rules the first review was denied due to a lack of DMV stamp on the documents provided.

Once that response is received from our client after their review we will provide a second response stating whether the refund request will be approved or not.

Review: In regards to accounts [redacted] $80.00 and 15741892 $80.00 which have been paid in full $160.00 April 2, 2013. My credit reports are still showing an outstanding balance as of February 26th 2015. My attempts to reach a supervisor at Professional Account Management have been ignored, voicemails have not been returned. Emails have not been returned. The negative impact and outstanding balance must be removed from my credit report from April 2013 to Current.Desired Settlement: The Negative Credit and outstanding balance must be removed from my credit between April 2013 to current. I would like an statement of its completion and records of the accounts showing a zero balance since April 2, 2013.

Business

Response:

RE: Revdex.com [redacted] - [redacted]

Dear Mr. [redacted],

Review: I received a speeding ticket on 5/27/2012 in Washington, DC. The ticket number was [redacted] was paid on 6/27/2012 from my banking account online. The reference number for this payment is [redacted] and the last four numbers of the card is [redacted]. In checking my credit report I found that Professional Account Management has places a negative mark on my credit report in the amount of $250.00 in relation to this matter which I consider closed being that I paid the fine.

In investigating this issue further I found that Professional Account Management has issued another ticket number, [redacted], for the same offense that. The records show that tickets [redacted] and [redacted] are both for 5/27/2012 violation of speeding 11-15 over the limit and the same location, DC295 SW .3 miles S/O exit 1 N/B.

I spoke with two representatives from Professional Account Management on 9/20/2013 about this matter with no resolve. The first person I spoke to was named [redacted], who explained that the only thing I could do would be to send in the information proving that I paid it. I refused to except this resolution and called back and I spoke with [redacted], who was able to see the what the problem was in their system and the she provided notes indicating this. [redacted] transferred me to her manger named [redacted]. [redacted] never answered her line so I left a voicemail explaining the situation and that I spoke with [redacted] about it. I have not received a call back from [redacted] or Professional Account Management about this matter.Desired Settlement: I want Professional Account Management to correct their records and remove the negative mark from my credit report. I have all the necessary documentation to prove that the ticket was paid.

Business

Response:

They are two separate tickets

issues on different dates. The ticket he paid was issued on 5/16/12 and

he paid $125.00 so ticket has a $0 balance.

Review: I was awarded a Dodge Grand Caravan in my divorce in 2007. My ex-spouse was never removed from the title. There is a claim that that vehicle was given a parking ticket in Coco Beach, Fl, after which my ex-spouse received a collection notice from this company. I wrote them telling them the debt was contested and requesting underlying documentation of the debt. Despite this notice, my ex-spouse was told by a representative of this company that we had no recourse and sending a letter contesting the debt had no effect. This in violation of the fair debt collections act. The company kept threatening to report this on her credit report so, scared of that, she paid them. Their acct # is [redacted].Desired Settlement: I want the information I requested in the letter, including a copy of the ticket, location of the offense, information on the officer who wrote the ticket, and any administrative recourse I have with the city of [redacted]. I also want them to refund [redacted]'s money she paid.

Business

Response:

We are requesting a copy of the ticket for their records. Unfortuniately we cannot refund the payment.

Consumer

Response:

professional account management has collected debt from my state taxes, the debt is not mine. I first became aware of this feb 2015. after my own research I found out they also collected debt from me in 2014. I made a phone call in 2015 after becoming aware of this found it was actually my father whom had parking tickets, after the phone call I was told it was taken care of. well before filing this year I wanted to double check that this wasn't going to be an issue, well it hasn't been fixed. if made numerous phone call to P.A.M nobody really is interested in helping me every time I ask to speak to a supervisor its almost impossible to get one it took calling five days in a row to finally get one on the phone. Only to find out she couldn't find any of my info…. call back give another person they same info, she found the account. was told to mail proof of who I was I.D and ss #. told them I'm not doing that, that I will fax the info with the last 4 of my ss# it was a task just to get a fax number. sent the fax four times said it went threw on my end only for them to tell me they still have not received it. I check and double check the fax number its correct. so thats where it stands as of today. 90% of the ppl I have dealt with are very unprofessional! I have taken time of work to sit on the phone with these people lost lunch hours, dealing with this company is very stressful and frustrating.

Review: I was traveling to Virginia to see my son who was being deployed for the first time overseas. I accidently went through the express lane and did receive a bill from 495 expresslane for $2.05. I inadvertly through away this thinking that is was junk mail. I did receive another bill from 495 expresslanes and went to pay the bill, but was unable to access the website. I also tried to call them, but noone would answer the phone. This bill was for $27.05 because of administrative fees. Because it was not past the date, the bill was sent to Law Enforcement Systems, LLC for a total of $102.05. I do not understand how the bill can go from $2.05 to $27.05 and now to $102.05. I called the Law Enforecement Systems, LLC and spoke to a very rude woman telling me that if I did not pay the $102.05 I would have points added to my license and there were be a "warrant" out for my arrest because of this bill. I have also contact the Federal Trade Commission regarding this because they should not be able to inflate a collections bill.Desired Settlement: I would like to either pay the $2.05 or the $27.05 bill to the 495 expresslane and be done with this matter.

Business

Response:

Dear Mr. [redacted],

Review: This company has filed an "account in collection" on my credit report. They say it is for a ticket in the District of Columbia, but I received no notices. I was not in the District of Columbia at the time they say. The license plate doesn't even match mine. They tell me my time to contest this has passed and it will stay on my credit until I pay the fine. This is an unfair practiceDesired Settlement: I need this removed from my credit report.

Business

Response:

The credit bureau report record has been deleted.

Thank You

Business

Response:

I completly understand your position but there isnt any further action we can take to resolve this situation. Therefore we are closing the file on our end.

Thank you.

Consumer

Response:

Review: I was billed for a traffic ticket that I wasn't aware of. I received a letter from this collection agency after I'd mailed pmt for the ticket. I asked that this error not be posted on my credit report and was told that they couldn't honor my request because the pmt had not posted. I asked to speak to a supervisor and I was told by [redacted] there was no need, "nothing would change"Desired Settlement: Don't place this paid bill as outstanding on my credit report

Business

Response:

The citizen sent check to [redacted] on 10/24/2013 and they received and processed the check today 10-30-2013 and will update the collection agency tomorrow 10-31-2013. this will NOT be reported to the credit bureau.

Thank you

I paid the dc traffic ticket of $300.00 over a month and half ago and not only did PAM not remove it from my credit report, they are stating that they never received it. I paid it over the phone on their automated system. Now, they made me mail in proof from my credit card statements and I had to write a letter to them. This is the stage that I am in now. All three operators that I spoke to were not helpful. This is a bad business that should be under review.