Professional Account Management

RE:  [redacted]
Dear Mr. [redacted],
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and have chosen to remove the violations and fines from Ms. [redacted]’s account and release the charges from any further collection...

activity.  The license plate state that the violation was issued to was inconclusive in the photo image and therefore Ms. [redacted] was incorrectly associated with this violation.
We have attempted to contact Ms. [redacted] and discuss our findings. 
Sincerely,
Sonya S[redacted], [redacted]
Law Enforcement Systems, LLC

I did receive copies of the letters that SNJB sent Mr. [redacted] just a few minutes ago. If you could let Mr. [redacted] know that I will put them in the mail for him today, I would appreciate it!

Mr. [redacted],Thank you for the additional comments regarding your experience with PAM. We do regret that you had trouble when calling your office and I have passed along your information to our Collections Supervisor so she may listen and review the phone calls and appropriately respond to the Representatives you had communication with. Should there be any inappropriate or rude behavior found, please be assured it will be addressed with the Representatives.I would also like to be clear that PAM no longer reports any of our accounts to the credit bureaus. You had stated that 'the company is playing games with people and their credit' and we just want to confirm that we do not report to credit bureaus. Also, the collection letters that are mailed to citizens regarding Express Lanes violations do clearly state the violation detail as well as how a citizen may be able to take advantage of a discounted repayment plan.Thank you again for the opportunity to respond,[redacted]Professional Account Management

We appreciate the opportunity to help Ms. [redacted] and regret that there still appears to be some confusion over which documents Ms. Orelbeke submitted to [redacted] for review. If Ms. [redacted] would care to discuss this further I would be happy to discuss the matter. Please email me at: [email protected] should there be a need for any further details. As stated in my original and subsequent responses, Evanston does require that when a citizen claims to have paid a citation that they provide proof of payment. This would be a credit card statement or the front and back of the cashed check. When Ms. [redacted] contacted [redacted] regarding the $40.00 citation, we did tell her that both the front and back of the check is necessary for Evanston to consider dismissal as [redacted] does not have the ability or authority to dismiss citations listed with us. Evanston has reiterated this to me when submitting Ms. [redacted]'s most recent image of a check in the amount of $40.00. They are requesting both the front AND back image of the check in order to properly investigate the citation.  If Ms. [redacted] can submit the requested documentation (either here or directly to my email), I would be happy to pass along to Evanston for review.Thank you,[redacted]

RE:  Revdex.com# [redacted], 2016 0301 Revdex.com IL [redacted]
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have ceased all activity on this account while we confirm the status.  We will provide a final response once the status of the account is...

confirmed.
Sincerely,
[redacted]
Professional Account Management, LLC

RE:  Revdex.com# [redacted], 2016 0607 Revdex.com FL Lambert
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary. ...

The documents that Mr. [redacted] references were received by Professional Account Management, LLC (PAM), however the documents were not legible.  The account has since been paid and closed from collections.
Sincerely,
Sonya Scruggs, Director Collection Operations
Professional Account Management, LLC

RE:  Revdex.com [redacted], 2015 0722 Revdex.com NY [redacted]Dear Mr. [redacted],Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We previously provided validation of the debt in response to this complaint.We consider this matter closed.  Sincerely,[redacted]Professional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for the...

opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary.  Attached is validation of the toll violations that Mr. [redacted] references in the complaint.If interested Mr. [redacted] may contact our call center to discuss at ###-###-####, as our client has recently implemented a First Time Forgiveness Program for its customers.Sincerely, [redacted]Law Enforcement Systems, LLC

Dear Revdex.com, Thank you for the opportunity to respond to Ms. [redacted]’s complaint filed with the Revdex.com. We understand she is stating that a citation issued by our client, the City of Evanston, we paid prior to being sent to Professional Account Management for collections. We have researched Ms....

[redacted]’s account here at PAM and have found that Ms. [redacted] was issued two parking citations by the City of Evanston on the same day at different times. We do show that a payment was received by Evanston for one of the citations, but the second remains unpaid and is currently listed with PAM. For reference: Citation #[redacted]: Issued on June 8th, 2016 at 11:17am to Illinois plate number [redacted] for ‘Overtime, Parked in Excess of 2 Hour Max’. The amount of this citation is $40.00, due upon receipt. On June 20th, 2016 the City of Evanston mails the registered owner of the plate, shown to be Ms. [redacted], a Delinquency/Summons to Appear Notice. On August 8th, 2016, for failure to pay the citation, an additional $35.00 penalty fee is added by Evanston and an additional notice is mailed. This account is sent to PAM for collections, with an additional $18.75 penalty fee added, on August 30th, 2016. The total amount due for this citation is $93.75. PAM mails Ms. [redacted] collection letters on August 30th, 2016 and again on October 31st, 2016 and January 30th, 2017. Our correspondence department received a photo copy of the front of check along with a dispute from Ms. [redacted] stating that she paid the citation. Ms. [redacted] only sent us a copy of the front of the check (with a different citation number). PAM sent Ms. [redacted] a letter requesting a copy of the back of the check showing it was cashed. To date, we have not received any further correspondence from Ms. [redacted]. Citation# [redacted]: Issued on June 8th, 2016 at 2:01pm to Illinois plate number [redacted] for ‘Expired Meter’. The amount of this citation is $10.00 due upon receipt. This citation was issued at the same location and by the same officer as the previous citation (but 3 hours later). According to Evanston records, the meter was paid at 9:15am, expired 2 hours later, and Ms. Orelebeke received the citation mentioned above. The meter was paid again and again expired after two hours, resulting in this citation. The officer chose to issue Ms. Orelebeke a citation in the amount of only $10.00 for the second citation. Evanston does confirm that it received payment in the amount of $10.00 for this citation. It is considered paid in full. We hope this clears up any confusion regarding the citations issued to Ms. [redacted] by the City of Evanston. Again, there were two citations issued the same day, but only Citation# [redacted] was paid in the amount of $10.00. The additional citation remains unpaid and is listed with PAM in the amount of $93.75. Should the Revdex.com or Ms. [redacted] have any additional questions or concerns, please do not hesitate to contact me. Sincerely, [redacted]Professional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Dirk [redacted]

Dear Revdex.com, Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary.  The accounts for ticket# [redacted] and [redacted] that were...

listed with Law Enforcement Systems, LLC by the City of [redacted] are paid and closed. All update notifications have been sent to the City of [redacted].   If Mr. [redacted] requires any further assistance, he may contact me directly at ###-###-####.

June 17, 2015
 
 
Re: [redacted], Complaint ID [redacted]/ [redacted] Revdex.com
[redacted]
 
To whom this may concern,
Thank you for the opportunity to respond to the complaint
from Ms. [redacted]. In Ms. [redacted]’s complaint she is requesting the validity
of the 5...

items that have been reported to her credit because she is unaware of
the debts. Notices have been sent to the address that the plate numbers were
registered with at the time of the violations. Validation notices have been
provided to Ms. [redacted] and Ms. [redacted] was also advised in detail of the
violation types and timeframes.
 
Sincerely,
 
[redacted]
[redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted]’ complaint filed with the Revdex.com. We understand she is stating that a violation that was issued by our client, the Delaware Department of Transportation (DelDOT) was issued in error due to Ms. [redacted] not owning the plate number in...

question. I have reached out to DelDOT to request a review of the violation in question and provide a thorough validation of the violation and registered owner. They have agreed to dismiss the violation in full due to receiving mis-matched information from the Department of Motor Vehicles regarding the registered owner of New Jersey plate number [redacted]. We received Ms. [redacted]’ account here at PAM on 5/09/2017 and sent collection notices on 5/09/2017 and 6/15/2017. We did receive the dispute letter on 7/17/2017 which stated that Ms. [redacted] had a valid EZ Pass at the time of the violations and the New Jersey plate did not belong to her. According to rules and regulations in place with DelDOT (State of Delaware Code § 4127 & 4129) if a citizen did not dispute a violation while it was listed with them, prior to being placed in collections, the time frame to dispute the violation has passed and the citizen is held liable. The violation took place on 9/13/2016 and a minimum of two notices were sent by DelDOT to Ms. [redacted] prior to her account being placed with PAM for collections. The validation letter that was mailed to Ms. [redacted] by PAM on 7/18/2017 was stating DelDOT’s policy of the timeliness of disputing through DelDOT, not that Ms. [redacted] could not dispute the debt placed with PAM in collections. A citizen is free to dispute a debt placed with PAM at any time. Again, DelDOT has agreed to dismiss the following violation in full and nothing further is due:·        Violation# 5335953: Issued on 9/13/2016 to NJ plate [redacted]. Amount Dismissed: $67.50.Thank you again for the opportunity to respond and should the Revdex.com or Ms. [redacted] have any further questions or concerns please do not hesitate to contact me.Sincerely, [redacted]Professional Account Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As a responsible citizen, my address was updated with the DMV. I resent the fact that PAM would imply otherwise. SNJB's employees did not do their due diligence when sending these invoices and instead sent the notifications to a NH address when it is clear that my car was registered in VA. Anyone with an ounce of common sense would have seen that there was something wrong with that picture and would have tried a different mode of correspondence to inform me that I had a balance due. I think that your company lack integrity and is aiding companies such SNJB in their efforts to make money and rip off consumers by charging exorbitant fees for services that shouldn't be this costly. 
Regards,
[redacted]

Revdex.com,We understand Mr. [redacted] is not satisfied with our response. We would like Mr. [redacted] to know that if he believes that any part of our response was, in fact, incorrect or mis-dated to please let us know. We believe we have been able to provide a very thorough response, giving both the Revdex.com and CFPB in upwards of 20+ pages of documented correspondence, explanation of amounts due,  hearing appeal decisions and photos relating to his violations. We believe we laid out a succinct, truthful and undisputed timeline of events. Should Mr. [redacted] have a specific question relating to any of the documentation and information provided, we would be happy to address each and every one of them. We have worked very closely with DelDOT regarding Mr. Sharp's case to ensure we have every violation properly documented with correct and true dates. Again, please do not hesitate to contact us should there be any further questions regarding these violations. Sincerely,Professional Account Management, LLC

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted]’s complaint filed with the Revdex.com. We understand Mr. [redacted] had trouble contacting Professional Account Management (PAM) on February 27th to discuss a toll violation issued by our client, 495/95 Express Lanes. He also mentions...

‘program’ that Express Lanes authorizes PAM to utilize for citizens whose accounts are placed with PAM for the first time (1st Time Forgiveness). I am hoping to clarify the program in its entirety and provide Mr. [redacted] with a detailed account of the toll violations now listed with PAM. Also, I did request verification from our IT Department regarding the status of our phone lines on February 27th, 2017. They were able to confirm that our phone service provider had quality issues the afternoon of the 27th, in which phone calls were intermittently being dropped (as indicated in Mr. [redacted]’s complaint). This issue was only in the afternoon and over the course of a few hours between our normal business hours of 7am to 7pm Central time. We regret that Mr. [redacted] unfortunately called our office during the time our phone provider was reporting dropped calls. One toll violation (170796756) was sent to PAM for collections from Express Lanes on January 30th, 2017. The total amount due, once added fees and penalties were added by Express Lanes, is $112.20. To note, 2 violation notices are sent to the citizen by Express Lanes prior to being sent to PAM for collections. Three toll violations (168761424,[redacted]& 168761186) were sent to PAM for collections from Express Lanes on February 28th, 2017. The total amount due, once added fees and penalties were added by Express Lanes, is $336.05. This brings the total amount due for all four violations to $448.45. The ‘forgiveness’ program offered by Express Lanes is not a program that dismisses violations listed with PAM. Express Lanes authorizes us to offer the citizen a certain percentage off of their total amount due listed with PAM. This is clearly stated on the collection notices sent to Express Lanes consumers. I have attached a sample of the initial collection notice that is mailed. In order to utilize this program, Mr. [redacted] just needs to call our office and discuss the offer with a Representative (also stated in the letter). Because three of Mr. [redacted]’s accounts were listed the day after he called about his first violation would have no bearing on whether or not we can offer a percentage off his total amount due. His accounts here at PAM are now tied together and the percentage discount would apply to the full $448.45.  The only way we could not offer this deal is if Mr. [redacted] has been offered and used this program before with PAM. To summarize, Mr. [redacted] can still call PAM and utilize the ‘forgiveness’ program. This program does not dismiss, void or waive any violations and does not waive any future violations listed with PAM from Express Lanes. PAM is only authorized to take a percentage off of Mr. [redacted]’s total amount due to PAM, as a one time courtesy. Should the Revdex.com or Mr. [redacted] have any further questions or concerns please do not hesitate to contact me. Sincerely,  [redacted] Professional Account Management

Good Morning Ms. [redacted],Thank you for the response and the chance to get this resolved with BATA/FasTrak. I just heard back from them yesterday afternoon regarding your account. According to the Violations Manager, not all accounts are reported to the DMV for registration suspension/hold. In 2014,  violators with an excess amount of violations, or those over a certain dollar amount, were sent to the CA DMV for suspension. Since you only had one violation on file, your information was not sent for suspension, hence why you were able to re-register your vehicle. BATA did agree to waive the fees and penalties for the violation and reduce it to just toll only. The file should be received by our office today so please allow 24 hours for the chance to be reflected in our system. Once the fees/penalties are dismissed that will leave a balance of $6.00, which is for the toll only. The $6.00 payment will still need to be made directly through PAM since the account is now placed with us. You can feel free to call us at the number provided on the collection letter or if you wish to mail in a check, please feel free to mail it directly to my attention and I will see it gets applied to your account right away and is subsequently closed. Mail can be sent to:PAM-Attn [redacted]633 W. Wisconsin Avenue, Suite 1600Milwaukee, WI  53203Thank you again for the opportunity to respond and should you have any further questions please do not hesitate to ask. Sincerely,[redacted]Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Not once in my communication with you or your representatives did I ask to cease communication. I am requesting that communication not be ceased, that is how this debt came about--- I did not receive communication from your client. Revdex.com, I would like to keep this inquiry open until the original issue with the collector is resolved and we are aware of the action taken.
Regards,
[redacted]

Dear Revdex.com/Mr. [redacted],Thank you again for the opportunity to respond and address Mr. [redacted] additional questions and concerns. We hope we are able to satisfactorily answer each of his requests for information. Since my original response to the Revdex.com, I have spoken with the Violations Manager at DelDOT to ensure the original notices were being sent to Mr. [redacted]. On July 11th, 2017 DelDOT informed me they are willing to dismiss the 5 violations currently listed with PAM. I have sent the request to our Correspondence Lead and she has dismissed each violation in question for Mr. [redacted] per the instructions and authorization of DelDOT.  This change will take about 24hours to reflect in our system here at PAM. ·        Photographic Evidence: As stated in our original response, DelDOT will be providing Mr. [redacted] copies of all of the notices originally sent to him. These letters contain the photos and detailed violation information he is requesting.·        Validation: As stated in our original response, a validation of the debt was mailed to Mr. [redacted] on May 14th, 2017. This validation letter included the name of the original creditor, verification of the debt by the original creditor and amount due.  Also, a printout detailing each violation listed with PAM was included with the validation letter. ·        Delaware Code: The Delaware Code is the state law that relates to toll fines and added administrative fees. Since a part of Mr. [redacted] original complaint related to these added fees, we always want to be clear that PAM does not add any additional fees to accounts placed with us and all fines and fees are dictated by Delaware Administrative Code. The Code provided in our original response is easily obtainable online.  Again, PAM does not add any additional fees or fines to an account placed with us. These fines are added by DelDOT pursuant to the Delaware Code provided in our original response.  This is the link to the Code online for Mr. [redacted] convenience: http://delcode.delaware.gov/title21/c041/sc03a/index.shtmlAgain, DelDOT has agreed to dismiss the following 5 toll violations and nothing further is due:·        Violation#’s: 3488932, 3497207, 3548132, 3555878 & 3342734Should the Revdex.com or Mr. [redacted] have any further questions or concerns, please let me know.Sincerely,[redacted]
Professional Account Management, LLC