Professional Account Management

Validation of the debts have been requested. A response will be provided upon receipt of validation from our client to provide supporting documentation with the response
Thank you

Thank you for the opportunity to respond to the complaint from Ms***. We have researched the situation and found that the violations and fines charged to Ms*** are valid, and no mitigating action is necessary. The account was placed with Law Enforcement Systems, LLC (LES) by
***. Ms*** was offered the First Time Forgiveness Program (FTFP) by LES which allowed her to pay the reduced amount to satisfy the account in full. The FTFP is offered by *** for violations that have escalated to the collection agency after remaining unpaid after notices have been sent by ***. The payment amount was forwarded to *** and all remaining toll violations on record with *** at the time of payment were dismissed

RE: Revdex.com *** * *** *** *** ** ***
Dear Mr***,
Thank you for the opportunity to respond to the complaint from Mr*** **.
We have contacted
Mr. *** **. and discussed our findings. Mr*** **understands our position. We will be following up with Mr*** to confirm the closure of his account after speaking with our client, City of Camden NJ and confirming receipt of the payment that was forwarded for posting to his account
Sincerely,
*** ***
*** *** *** ***
Professional Account Management, LLC

RE: Revdex.com *** *** *** *** ** ***
Dear Mr. ***,
Thank you for the opportunity to respond to the complaint from Mr***. We have researched the situation and submitted a credit deletion request for the account that Mr*** notes in his complaint. The
credit deletion request generally takes 5-business days to update and reflect on the credit report
We have contacted Mr*** and discussed our findings. Mr. *** understands our position
Sincerely,
*** ***
*** ***
Professional Account Management, LLC

Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary.  All credit reporting updates have been sent on all accounts that...

were listed with Professional Account Management, LLC (PAM) by the District of Columbia.  Ms. [redacted] does not currently have any open accounts with PAM for the District of Columbia.

Thank you for the opportunity to respond to the complaint.
Validation has been requested and a response to Mr. [redacted]'s requests and allegations will be sent upon receipt of validation of the account referenced in this complaint
[redacted]
Law Enforcement Systems, LLC

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand he has concerns over a toll violation issued by our client, the Georgia State Road and Toll Authority (SRTA) on March 3rd, 2016. He stated in his complaint that he has a valid toll...

transponder and the funds should have been deducted from this account. We would like to clarify Mr. [redacted] contact with PAM over the last few months well as the violation in question in order to better understand why we have not received the requested documentation in order to present to our client for review. Citation #: [redacted] Client/Location/Time: Georgia State and Road Toll Authority, March 3rd, 2016 at 3:30PM License Plate#: [redacted] SRTA Violation Notice Mailed: May 24th, 2016 First PAM Collection Notice Mailed: June 29, 2016 Second PAM Collection Notice Mailed: August 4, 2016   On August 8th, 2016 Mr. [redacted] called the PAM office after receiving the 2nd collection notice, stating that he has a valid transponder at the time of the violation and wanted to dispute the violations. Our representative advised Mr. [redacted] of the dispute process and stated that he could mail in a copy of his transponder statement showing he had a positive balance at the time of the violation and that his license plate was listed on the transponder account.  He was advised to send the documentation to the ‘correspondence’ address listed on the collection notice. Please note that PAM does not have the ability to access transponder information for citizens and our client, SRTA, advised PAM on the proper method for citizens to submit documentation when claiming they had a valid transponder, yet SRTA did not record the license plate# as being associated with an active transponder account. Mr. [redacted] called the PAM office again on December 1st, 2016 to state that he mailed in the documentation and wanted to know the status of his violation. Please note that in his complaint Mr. [redacted] says the documentation he mailed to PAM was returned to him as an ‘undeliverable’ address. The representative advised Mr. [redacted] that PAM has not received any documentation from him to date and was asked to re-send. According to our representative’s account notes, Mr. [redacted] did not want any additional information and ended the call. If Mr. [redacted] would be willing to provide this documentation directly to me, I would be happy to pass this along to our client and ask for a review of his account.  I will follow up directly with Mr. [redacted] as to the results of the review. The documentation can be mailed, emailed or faxed, whichever is easier for Mr. Sheppard: Mail:      [redacted]              633 W. Wisconsin Ave, Suite 1600              Milwaukee, WI 53203  Fax:        414-831-0500 Email:    [email protected] Thank you again for the opportunity to respond to Mr. [redacted] complaint. Should the Revdex.com or Mr. [redacted] have any further questions or concerns, please do not hesitate to contact me. Sincerely, [redacted]
Professional Account Management, LLC Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE:  [redacted] Revdex.com MD #[redacted]
Dear Mr. [redacted],
Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary. ...

However, I would like to inform Mr. [redacted] that recently a One Time Forgiveness Program was put into place by the [redacted].  Mr. [redacted] could contact ###-###-#### and inquire about paying a reduced amount to satisfy the unpaid tolls.
Sincerely,
 
[redacted]
[redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Mr. [redacted]'s complaint filed with the Revdex.com. We understand Mr. [redacted] is stating he had a very poor experience when calling our office to discuss toll violations issued by our client, South Norfolk Jordan Bridge (SNJB). We do regret that Mr....

[redacted] feels he had a bad experience, and I have requested the phone calls to be pulled by our Quality Assurance Team to be sent to myself and the rest of my Compliance/Legal Department for review. Please know that should anything be found that goes against our strict policies and procedures relating to our Collections Representatives, they will be fully addressed by their Supervisors. I have listened to both calls and have forwarded them to their immediate Supervisor for review. The information provided by each of the representatives was factual in that Mr. [redacted] does currently have 2 toll violations listed with us by SNJB for a total amount of $159.50. This amount includes an additional administrative fee and a DMV registration hold fee added to each of the violations. A list of SNJB’s escalating fees can be found on their website: http://www.snjb.net/about-us/faqs#faqnoanchor. The violations were incurred on September 23rd & 24th of 2016. An initial violation notice is mailed to the DMV registered owner and address, shown to be Mr. [redacted]. I do understand that during his calls with PAM, he stated that he did not receive notice of these violations prior to being placed with PAM. We would like to note that all notices, by SNJB and PAM, are mailed to the address on file with the DMV for that particular plate number. It is up to the citizen to ensure their address is up to date with the DMV at all times. Since Mr. [redacted]’s plate was already sent to the DMV for a registration hold, SNJB cannot reduce or dismiss the violations. However, Mr. [redacted] can make payments towards the balance, in any amount he wishes, until it is paid in full. Once the account is paid in full, the account is sent to SNJB as ‘paid’ and the registration hold will be released. I do understand that Mr. [redacted] has requested a letter be mailed to him regarding the amounts due to PAM for the SNJB tolls. The Rep was correct in stating that we are unsure exactly which date the next letter will be mailed. Notices are mailed approximately every 31 days (per FDCPA rules), but at times less frequently depending on the preference of our client. A notice would have been sent when PAM received the account around February 13th, 2017 and again around the same day in March. Again, all notices from SNJB and PAM are sent to the DMV registered owner and address of the plate number. I did reach out to SNJB to obtain copies of the notices they sent to Mr. Cushinery, in hopes of attaching them to this response, however my contact there has been out the last week. I would be happy to mail Mr. [redacted] copies as soon as I do receive them. Thank you again for the opportunity to respond and should there be any further questions or concerns, please do not hesitate to ask. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have a copy of the tax withholding from the CA State Controller and need to know what email address to send the copy to.  The taxes have been withheld but the Town of Los Gatos and PMA (Duncan) still show the ticket as outstanding. this is the first time someone from OMA has acknowledged that anything was included in the envelope with the check.  I would like to formally request a copy of both side of the "Notice of Parking Citation" that was included in my envelope.  Somehow, they knew where to deposit the check. Why did it take until November to notify me that my check from July didn't resolve the issue?  It is clear I was trying to pay the fee associated with a Proof of Correction. thnak you.
Regards,
[redacted]

Dear Mr. [redacted],Thank you for the response. We do understand you are stating that you have not owned the license plate in question. Typically, per policy, we must request a 'DMV abstract' from someone who claiming to not have owned the plate in question, since owner information comes directly from the DMV. This document would include your plate history showing that you have never owned the plate number. I will reach out to the City of Houston and relay your comments regarding the citation. I will ask for a review of the citation and ask them what the next steps would be. Please note, again, that we at PAM do not have the ability or authority to reduce or dismiss any violations placed with us by the City of Houston. We can choose to cease collections efforts (which was done when your complaint originally came in on 9/5/2017) however this does not dismiss the violation nor prevent the City of Houston from taking any additional measures.I will report back via this Revdex.com complaint once I hear back from Houston.Thank you,[redacted]Professional Account Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not deny the ticket. I stated to the company that I only received the second notice for the ticket and that I was willing to pay the notice amount which at the time was 26.50 but when I went online to pay I was rejected by I395 and that it was already sent to the collection agency. My issue is that the fines are excessive and were inflated 100% above the actual ticket amount. I feel there should be a cap on the amount a customer should be charged in fees. I feel the charges were not able to be negotiated by the company. therefore I had to pay the  whole ticket amount in order to have it removed from my credit. even though they offered a first time offense a reduced amount it was only 25% off the ticket with fees. How do you charge 101.00 for a ticket that was approximately $1.25. there should be laws governing maximum fee amounts.
Regards,
Ericka [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
IT IS IMPORTANT TO SAY THAT EVERY ATTEMPT TO COLLECT IN ALL THE LETTERS SENT THEY ONLY MENTIONED "Fernando M. Lima" WHICH IS MY MIDDLE NAME AND THE INNITIAL OF MY LAST NAME, MISLEADING ME TO UNDERSTAND THAT IT WAS ME.  REASON WHY I WOULD CALL EVERY TIME, AND GIVEN MY LAST NAME ([redacted]), THEY WOULD CONFIRM THAT IT WAS ME. THIS COMPANY WAS CLEARLY TRYING TO COLLECT A DEBIT BY ANY MEANS, EVEN IF FROM THE WRONG PERSON, TREATING ME TO REPORT IT TO THE CREDIT BUREAU. I WOULD LIKE A FORMAL APPOLIGY LETTER FROM THIS COMPANY, CLEARLY STATING THE MISTAKE THEY'VE DONE AND THAT ALL ATTEMPTS TO CHARGE ME AND REPORT THIS TO THE CREDIT BUREAU WILL CEASE. By the way, I have not received any call from them.
Regards,
[redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted]’s complaint filed with the Revdex.com. We understand she is stating that she had a valid transponder at the time of a toll violation issued by our client, the I-495 Express Lanes, now placed with Professional Account Management (PAM) for...

collections. She also states that she has provided proof of having an active transponder and the license plate in question attached to the account, but has received a response requesting the same information she has already submitted. Hopefully we will be able to address Ms. [redacted]’s concerns. We would like to state up front that PAM does not have the ability to dismiss any violations listed with us from Express Lanes. They do allow us to extend a ‘first time forgiveness’ program to eligible citizens, which discounts the total amount due by 25%. Ms. [redacted] would qualify for this program. For reference, the following violation is currently listed with PAM:·        Violation# 191562114: Issued on 1/19/2017 to Virginia plate VBV6558. The amount of the missed toll is $3.40. An initial toll violation a notice is mailed by Express Lanes to the registered owner/address of the plate on 2/03/2017. An Administrative Fee of $12.50 is added to the violation, bringing the total amount due to $15.90. Due to non-payment a 2nd notice is mailed on 3/21/2017 with an additional $12.50 Administrative Fee added, bringing the total amount due to $28.40. Due to non-payment an additional $71.60 penalty fee is added, bringing the total amount due to $103.40. The account is sent to PAM for collections on 5/15/2017. All added fees are dictated by Code of Virginia § 46.2-819.3.We do have record of Ms. [redacted] calling our office on 5/23/2017 to dispute the violation. Our Representative advised her, per policy, that when claiming to have a valid EZ Pass at the time of the violation, we do require an EZ Pass statement from the month of the violation (January 2017) as well as the vehicle list showing the plate number was registered at the time of the violation. We did receive documentation from Ms. [redacted] on 6/6/2017, however it was not the documentation that was requested. We only received a printout of plate numbers, not the vehicle listing as shown on the EZ Pass account, which would list the vehicles and when they were added to the account. Also missing was the January 2017 EZ Pass statement. We sent a letter to Ms. [redacted] the same day requesting this information. To date, we have not received anything further. Ms. [redacted] did call us again on 7/14/2017 and we did advise her again of the documentation that was needed. We also offered her the 25% discount as mentioned earlier, but she declined. I did speak with a representative at Express Lanes and they did confirm that this particular violation has not been paid at any time, nor were any fees waived. As Ms. [redacted] stated in her complaint, she did pay for a violation that took place in 2015, in which they did waive the fees for her. Again, we would like to state that Express Lanes only authorizes PAM to offer the ‘first time forgiveness’ discount to eligible citizens. We are not able to reduce an account any further. If Ms. [redacted] would be able to provide the requested documentation (January 2017 EZ Pass statement as well as vehicle list from EZ Pass site showing the date the vehicle was added), I would be happy to submit that to Express Lanes and request further review of the violation in question. In the meantime, I have placed a cease communications on Ms. [redacted]’s account here at PAM so no further calls or letters will be sent regarding this violation. Also, the ‘first time forgiveness’ discount offer still stands should Ms. [redacted] want to take advantage of the program. I have been in contact with Ms. [redacted] via my work email address, so if she would care to submit those documents directly to me (or through the Revdex.com) I will get them forwarded to our Client for review.Thank you again for the opportunity to respond.Sincerely,[redacted]Professional Account Management, LLC

RE:  Revdex.com WI [redacted]
Dear Mr.  [redacted],
Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the phone# ###-###-#### was dialed and that when it was identified as the wrong number that...

our call representatives removed the phone number from the account.  The phone number was listed on multiple accounts as a contact phone number for a different person other than Mr. [redacted].  We have verified that the phone number as of today has been removed from our system.
Sincerely,
 
[redacted]
Professional Account Management, LLC

RE:  Revdex.com# [redacted], 2016 0527 Revdex.com MD [redacted]
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary.  The original response acknowledges that payments were received and applied to Ms. [redacted]’s accounts.  Ms. [redacted] has one additional account that remains unpaid and with an active balance in collections with Professional Account Management, LLC.  Please see below for that detail.
PAM#
CITATION#
ISSUE DATE
BALANCE
PAYMENT DATE
PAYMENT AMOUNT
CURRENT BALANCE
15080383
592187805
4/12/2010
$200.00
2/28/2011
$200.00
$0.00
15080384
579994984
4/12/2010
$60.00
2/28/2011
$60.00
$0.00
15440683
F019272170
9/22/2010
$250.00
$250.00
16324477
8022861744
6/20/2011
$55.00
11/8/2011
$55.00
$0.00
 
Please advise if any further information is required.
Sincerely,
Sonya Scruggs, Director Collection Operations
Professional Account Management, LLC

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted]'s complaint filed with the Revdex.com. We would like to request a bit more information from Ms. [redacted] as I am unable to locate an account given the address provided in her complaint. We do have a couple of accounts listed here under the...

name [redacted], but we have a different address. We want to ensure we have the correct person before providing a complete response. If Ms. [redacted] would be able to provide any previous addresses she may have had, or a copy of the collection notice she received, we would be able to verify the account.Other information that could be used to properly identify the account would be a plate number, violation number or account number from the notice she received from Professional Account Management. We would like to state right away that PAM does not report to any credit bureau agency and has not since May/June of 2016. At that time, all accounts listed with PAM were submitted to the credit bureaus for deletion. Thank you and we look forward to being able to fully address Ms. [redacted]'s complaint. Sincerely,Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will wait to hear the final determination by Professional Account Management.  
Regards,
Carolyn [redacted]

Dear Revdex.com, Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary.  The violations issued by the Bay Area Toll Authority (BATA) and assigned to Law Enforcement Systems, LLC (LES) occurred during the time period of April 2015 to May 2015.  The violations occurred on the Golden Gate Bridge which only accepts payments via electronic transponder.  The letter that Mr. [redacted] received only listed one violation, however, when he looked up the account on the website, it showed his full balance from all violations listed with LES by BATA.  Attached is the validation of the accounts listed with LES.  The accounts have not been listed with the national credit reporting agencies and Mr. [redacted] has started to make payments on the account balance. We stand ready to assist Mr. [redacted] with any further inquiries.