Sign in

Professional Account Management

Sharing is caring! Have something to share about Professional Account Management? Use RevDex to write a review
Reviews Collections Agencies Professional Account Management

Professional Account Management Reviews (250)

Review: The State of California has garnished our State Tax Refund as a result of information provided to them by MTC Bay Area Toll Authority/Law Enforcment Systesms/Professional Account Management, LLC, located at [redacted] My husband is named [redacted]. In my name, he and I have had a [redacted] account for years and had we incurred a charge would have paid it with our toll account.

Over a year ago, we were repeatedly called by Law Enforcement Systems.

As best as we can tell, from the little the woman on the phone would tell us, the charges stemmed from a [redacted] toll that was due crossing the San Francisco Bay Bridge. My 29 year old stepson, also named [redacted], works for [redacted] and had rented one at one point in time to move from San Francisco to [redacted], but I could not tell you what date that event occurred. I can also tell you that my stepson, [redacted], has his own [redacted] account. [redacted] used our mailing address for a period while he was

We never saw/received any invoices/toll notices at our home in San Mateo.

Although I explained this to the representative from Law Enforcement System, she would only give me a toll free number for [redacted] (my step son) to call, but when he called he could never get through their automated system.Desired Settlement: As the State indicates that "they do not have any detailed information about "our" acocunt with them, MTC owes us a refund of the $150.00. MTC/Law Enforcement Systems should provide written proof of the violation and present it to the correct [redacted].

Business

Response:

Unfortunately, we do not have any record of a collection account for [redacted] in our system for the Bay Area Toll Authority (BATA).

We are reaching out to Ms. [redacted] to get additional information (preferably violation or license plate number) so we can research further.

We'll respond in full when we have all the facts.

Regards,

Review: While monitoring my credit report I noticed a collections on my report. I called the information from the report and found out that this was a ticket from the 1980's during the 1980's I was stationed overseas for that 10 year period. I really do not remember if it was me or not I just wanted it off my report.So in good faith I sent a check on 2 Oct 2014 to clear my account check was cashed on 15 Oct 2014. As I was monitoring my credit score I noticed that the collections did not clear my report. I called back and said why has this not come off my report, rudely the person on the other end said that they do not take checks, I am like well I have the canceled check in my hand and someone from you organization has cashed this check. In short after calling for 3 days I got no results. I requested that a manager contact me so we can clear up this issue I am still waiting for a call. So I call one last time and got the address of court it was issued under and sent them the canceled check and data proving that I did pay this debt and the agency that that hired stole my money.Desired Settlement: I want this debt removed from my credit report.

Business

Response:

Contact with the customer has been attempted and the phone number listed on the complaint identifies a different person.

Business

Response:

RE: Revdex.com [redacted]

Dear Mr. [redacted],

This agency attempted to collect a debt that I had already paid. They made a negative entry on my credit record that I cannot reach them to resolve. If you call them, you will receive a message which loops infinitely and says " thank you for holding - we are now transferring your call." Nobody answers the phone and therefore you cannot solve any problems with them. Your only choice it seems is to pay debts even if the debts are in error as in my case.

Review: On 1/26/14 I was contacted via mail by Professional Account Management, LLC notifying me of an unpaid citation in the District of Columbia. Pursuant to their requirement that I contest the citation in writing within 30 days of receipt, I sent my official notice of dispute on 1/27/14 to the address specified. Considering the overwhelming information provided them that this citation and debt was not mine, I assumed the matter under review and was confident that that would be dismissed. Yesterday on 2/28/14, I received another letter for the same citation stating that it was now eligible for reporting to a credit union, though I had been granted a 30 day grace period before they would take action. As with other people who have reported this company, the sole 'proof' they have offered is the listing of an issue date, ticket number, violation, location, vehicle make, state, and plate number. Again as with an overwhelming number of complaints regarding this organization, this is a erroneous claim.

Let us review their assertion. On the Friday in question (8/16/13), I was at work in [redacted]. I am certain there are numerous traffic cams that caught my car driving to and from work, the security tapes in the parking garage where I parked recorded my vehicle and a pay stub from my place of work could confirm my presence that day. The assertion then that my vehicle was at [redacted] on 8/16/13 is impossible. The vehicle is described as a Toyota. It is in fact a Dodge. Finally, my car has been displaying NC plates since June of 2013, a fact that is verifiable with both the VA and NC DMV. When I spoke with '[redacted]' today 3/1/14 (I did confirm the spelling of her name), she simply repeated the information on the notification that was sent . She was able to confirm that they received my letter stating that I do not owe that money. I asked her for any proof that the plate was mine, which would be ANY information from the VA DMV linking me to that license plate. I asked her if her company had a social security number or date of birth on my account -- I would have even accepted a license number? She said that they did not. I was told that my account was turned over to them from the DC Government around 1/21/14. I have proof of forwarding orders at every residence that I have lived at since I left VA. In the time between this violation and that date, how is it that I never received one invoice from the government itself? If I ignore this statistically improbable fact, am I to believe that the government could access no valid address for me, but a debt collection agency came up with one in a week's time?

Professional Account Management accepted this 'debt' without verifying its validity and began to pursue its collection without any due diligence. As the debt collector, the burden or proof is theirs. At this point, they have provided no verification of the debt they purchased. Pursuant to the FDCPA, after having sent them a letter stating that I do not owe that debt (within the 30 day required period), they legally should not have contacted me again unless they were able to provide proof/verification of the debt. A listing of a citation on their letterhead is hardly proof -- anything from the DMV or DC Government stating that I was the owner of those plates on the date in question would be. According to their representative, they do not have this information. Additionally, if they give this false credit information to a credit reporting company, as they are threatening to do if I do not satisfy this debt, they will be in further violation of the FDCPA.

I was told by their representative that I had to go to the NC DMV and 'get them' to write something up proving that I don't have those plates and send it to the P.O. Box on their letter. All within 30 days. I find that request to be absurd. In good faith, I will provide copies of what I already have, including registration paperwork and a title transfer request, though I am VERY hesitant to expose any personal information to them and will be redacting any personal identifiers beyond my name and address. My argument being, that if this was a valid debt that had been researched, they would already have these identifiers from the DC Government and/or state operated DMV.Desired Settlement: I would like a letter stating that they admit that this debt for an unpaid citation in the District of Columbia is not valid and that my name will be struck from this account. I furthermore want the letter to state that they will cease and desist further debt collection from me and that they will not be communicating with any credit agencies regarding this unverified debt. I would also like a guaranty in writing that if any action is ever taken against me by the Professional Account Management LLC or any of its current or future associated businesses regarding this debt, that they accept responsibility for financial restitution and reparation to return my credit to its current state as of this date.

Business

Response:

I understand the citizens frustration. We have requested a copy of the origional citation from the District of Columbia. Hopefully this will address all concerns.

Thank you

Consumer

Response:

This company is engaged in irresponsible collection practices. They have been hounding me to pay for a citation obtained on a vehicle 7 mos prior to the date of citation. When I asked for proof that I was the responsible party they replied not with proof that I owned the vehicle on the day in question but merely a printout of the citation records from the private parking company. They then tried to tell me that this was proof from a "government agency" that I was responsible. Their position has been that I have the burden of defending myself against unfounded claims- this is absurd. Collection agencies can't (shouldn't) attempt to collect debts from persons without proof that they are responsible. I'm now attempting to track down necessary records to defend myself (I've moved twice since selling the car). I don't want to pay the dept of motor vehicles for proof that I transferred title of the car because it's not my responsibility to prove I didn't own it- responsibility lies with the collection agency to prove that I did. Attempting to deal with this agency has been pointless and frustrating.

Review: Fraudulent account. This is not my account. In the process of checking my credit I was informed of an account listed by this company in the amount of $65. Account #[redacted] Ive called this called. The hospital/clinic this account is associated with is aa company that I have never been affiliated with. This account does not belong to me. After talking to the professional I was told the account was in the name of [redacted] that is not my name. My name is [redacted] this does not belong to me.Desired Settlement: Not my account needs to be removed from my credit

Business

Response:

RE: [redacted]

Dear Mr. [redacted]?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /

Thank you for the opportunity to respond to the complaint from Ms.[redacted]. We have researched the situation and found that the account Ms. [redacted] refers to as a medical debt is a parking ticket that was issued by the City of Hyattsville MD. Professional Account Management, LLC does not service medical accounts.

We have attempted to contact Ms. [redacted] and discuss our findings. We are willing to assist Ms. [redacted] further with the parking ticket account that is listed with Professional Account Management. The contact phone number is [redacted]

Sincerely,

[redacted], Manager Call Center Operations

Professional Account Management, LLC

Review: in 2011 I received a parking ticket in washington dc for $50. after a month late I ended up payinf $100 with late fines. however months later I received a notice from this collection agengy now charging me $200. I have tried to explain to them that I paid my ticket asap and they requested proof. I have sent to them at least 3 times the proof of payment of the ticket as it was done on the dmv website. I still have the print out from the bank showing that I paid that ticket. it was the only time I have been to dc and the only ticket I ever received in my life. I am a very respected physician in baltimore, md and have never had outstanding bill. had I not paid I would have gladly paid and admit my fault however they keep refusing the bank proof that I paid and now my credit score is ruined because of them. I am short of pursuing legal action against this company and mostly for the principal of the situation and the ruin of my credit score. I wanted to see if I can though resolve this matter first through you calmly. I have never felt so insulted and feel that something bad is happening with this company. I saw many claims and blogs discussing the same situatio nwhere they pay the violation ticket yet they are reported to this credit collection agency who is not willing to accept form of proof of payment. it is bothersome where we have gotten. please help! I am a citizen who is paying her dues and would gladly take the blame. $200 is peanuts for me to pay them but it bothers me that I paid yet this happens. someone needs to take a stand against this injustice by such insitutions. kindly!Desired Settlement: to wave the payment as I have payed when I should have the $100 before they sent it to collections. I will gladly submit my proof of payment from the back through the dc dmv website. also, I would expect for my credi score to be corrected by them adjusting that this never happened.

Business

Response:

We received the information the citizen sent. It does not list the ticket number associated with the payment and the payment was not sent to our company. Also the DC website currently has the entire balance of $205 due. If payment was sent to DC directly the citizen may want to check with them.

thank you

Business

Response:

Unfortunately there is nothing more I can do to assist this citizen. We were not involved in the payment process. As you know I make every attempt to resolve all cases. I’m frustrated because this is out of my control we as a company have done nothing wrong"

Consumer

Response:

Review: PAC is representing the [redacted]....

The [redacted] sent an alleged unpaid parking ticket to PAC when the ticket was paid in full well before its due date and never should have been forwarded to PAC or reported to the credit agency

Here are the notes from my conversation with PAC

For the PROFESSIONAL ACCT COLLECTION-

Acct. #= [redacted]

Balance= $114

###-###-####

When: 3/6/2015

Time: 4:25 pm

Who: [redacted] – Customer Service Rep

[redacted] – [redacted]

Both [redacted] and [redacted] stated that their company does not send out documentation, which is the only answer I was given when I asked PAC to remove the negative report from my credit report. They went on to say that if I wanted removed from my credit report that they suggest that I file a dispute through the credit reporting agency.Desired Settlement: remove negative reporting to all three credit reports.

Business

Response:

RE: Revdex.com [redacted]

Dear Mr. [redacted],

Review: I faxed this company on 10/15/2014 informing them that I didn't know what all of these collection accounts on my credit were for, and to provide verification of all of these debts to me. On 11/19/2014 I faxed another dispute to them as I hadn't received verification of the accounts on my credit to date from them, and asking that they close the account & remove it form my credit per the FDCPA law. I have still yet to hear from them at this time, and there are still 7 accounts on my credit from this company.Desired Settlement: I want all 7 accounts removed form my credit, them to close the collection accounts, and for them to send me a letter stating that they are doing such due to their inability to comply with the FDCPA requirements.

Business

Response:

Validation of the debts have been requested. A response will be provided upon receipt of validation from our client to provide supporting documentation with the response.

Thank you

Review: I discovered an adverse event on my credit report for $143 from the city of [redacted] who sent this to this company. I did not commit the infraction alleged and was not in possession of the vehicle. This needs to be removed from my credit report ASAP.Desired Settlement: I would like for them to remove this item from my credit file as this is an incorrect, unsubstantiated bill that does not belong to me.

Business

Response:

Please contact Professional Account Management at ###-###-#### to resolve this matter.

thank you

Consumer

Response:

I have been harassed by this company for an incorrect citation for over two years now, despite having contacted the company and my state DMV to remedy the situation. I even received confirmation from my DMV in May 2013 that the correction information was submitted telling the company that the plate claimed for the citation did not belong to me, and supplied proof of military deployment orders that covered the supposed citation period. Five months later, I have just received another letter, stating credit bureaus were notified and they can collect the unpaid parking citation by any means necessary. This claim is false, I have professionally dealt with it, and I am still be harassed and pressured by this company. I also asked for proof, and none could be provided for the citation.

+1

Review: I have been getting a bill for a parking violation since Dec. 4, 2012 from Professional Account Management. The claim says it was a violation from 2/25/09 in a ford with plate number 28CDG3 in Houston, TX. I have wrote them repeatedly and explained

1. I don't know anyone in Houston and have never been at 2000 Mason St.

2. According to TX Dept. of Transportation that plate number has never been associated to me nor does it even exist.

3. I have not owned a Ford since 2001.

Can anyone help?

Thank You

[redacted]Desired Settlement: I want a written statement from Professional Account Management that this is a false claim. And they will no long contact me in anyway.

Business

Response:

RE: 2015 1221 Revdex.com TX [redacted]

Dear Revdex.com,

Thank you for the opportunity to respond to the complaint from Mr. [redacted]. We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary. Attached is a copy of the ticket record from the City of Houston for Mike [redacted] as the registered owner of the license plate that the violation was issued to. The registered owner information was provided to the City of Houston by the TX Dept. of Transportation.

If Mr. [redacted] has any supporting documents of his claims then I would be willing to assist with reviewing his claims further.

Sincerely,

[redacted], Compliance Manager

Professional Account Management, LLC

Review: [redacted]

Professional Account Management LLC

Account#[redacted]

I do not except your offer to do business. If you attempt to force me to do business with you under threat of economic harm, then that is attempted extortion. If you attempt to force me to do business with you without any written relationship between us,then that's fraud. If you continue your course of action, I will consider the situation a crime and act accordingly. Return this account to whoever asked you to invite me to pay whatever it is you are collecting.

Sincerely, [redacted]Desired Settlement: delete me from your records completely and stop all collection activity

Business

Response:

June 29, 2015

Re: [redacted],

Complaint ID [redacted]

To whom this may concern,

Thank you for the opportunity to respond to the complaint

from Ms. [redacted]. In Ms. [redacted]’s complaint, she is requesting that we delete her

from our records and completely stop all collection activity. Our company has

reached out by phone on 6/10/15 and 06/11/15 to try to make contact with Ms.

[redacted] because it seems she is aware of debt. We our eager to educate Ms. [redacted]

about her debt and come to an agreement to get Ms. [redacted] out of collections. If

she could call us at the number on the notice and ask for a supervisor, we

would be happy to assist her.

Sincerely,

Consumer

Response:

Review: this agency apparently has an office in [redacted]. We received a notice at the end of Oct that a traffic ticket was turned over to them. It turns out it was a late fee charged in error by [redacted] due to a misapplication of our payment. The meeting we had with them was on 11/21. This agency was notified in early November by telephone that we disputed this as we had check copies showing paid and the checks had cleared our bank and that the ticket they referenced on their paperwork was a ticket that we had filed and appeal on. We were told to contact [redacted]. We did. When the errors were discovered on 11/21, we thought that [redacted] would notify this agency. They apparently did not. On 12/02/2013, we received 3 calls from this agency. They refused to take any information from us regarding the dispute claiming that as of their review on 11/15, we still owed it. We tried to give them the dates etc. which they would not take. They were rude, obnoxious and threatening. We feel they violated the collection laws. We are pursuing our resolution with [redacted].Desired Settlement: remove this file from their files and return it to [redacted] as and "in dispute" and "needing resolution" from [redacted].

Business

Response:

We conducted research and the account has been cleared. We are sorry for the inconvenience this has caused the citizen.

Consumer

Response:

Review: I received a debt collection in the mail from this business on July 22, 2013 in regards to a parking ticket violation in the [redacted] for $40.00 from 2010. It said that a vehicle with my license plate of [redacted] had been issued a parking ticket on 4/9/10 I called them and tried to explain that I had never been to the [redacted] nor had my vehicle in my 25 years of living and that this was on the wrong person and I was not responsible for paying. They said that I needed to send a written letter of explanation to them explaining this and also requesting them to send me a picture of the vehicle with this tag number. I wrote the letter on July 22, 2013 and we mailed it on July 23, 2013. I had not heard from them or received anything in the mail as of today so I called again to verify they had gotten my letter. The lady I spoke to was very rude and said that I would just have to send another letter and they would acknowledge it and handle when they felt necessary. I asked her to please verify they got the first letter I sent because I was not wasting postage to send again if they had received. Ignorantly she looked and said yes they received it but would send me the proper information and picture when they wanted. At this time the ticket is still open with debt collections and this could result in unwanted consequences in the state of Delaware for me if they would issue any other violations against me for not paying this. I have good standing with credit and pay all my bills but this is unacceptable for them not handling this and sending me the proper information and clearing this matter in a fashionable time frame.Desired Settlement: I would like them to either send me the requested information so that I can clear this subject up or to recognize they sent this to the wrong person and clear it off my record and clear me out of their debt collections. I need this matter resolved as soon as possible in regards that this is not my ticket or violation nor my responsibility.

Business

Response:

I want to thank the citizen for sending in the requested documents. We presented the information to the city and the citation has been dismissed.

I received a very threatening letter regarding tolls from my travels in Miami-Dade County. I paid the tolls in August, but received a letter from this company, stating that I now needed to pay 5 times the original amount in order to settle the account. The letter listed several serious consequences, including points against my license, fines, court costs, etc. I contacted this company, to no avail. I was on hold for 12 minutes, and nobody picked up the phone.

Review: I received several calls from this company stating that I owed money to the City of Providence for parking tickets. I told them several times that payment was resolved and I was not aware of any outstanding tickets. They persisted to call and demand for payment over the phone. The tickets that I have had in the past with the City of Providence were PAID IN FULL or DISMISSED at the Municipal Court, which I have proof of.Desired Settlement: I would like the entry deleted from the credit agency that they reported it to (Equifax).

Business

Response:

Our records indicate there are no open citations with Professional Account Management and the credit bureau has been updated.

Thank You

Consumer

Response:

Review: I have no recollection of this company and did not enter into a contract with this company. Yet they have fradulently placed a negative remark on my credit report.Desired Settlement: Full deletion of the negative item on my credit report.

Business

Response:

RE: [redacted]

Dear Mr. [redacted],

Thank you for the opportunity to respond to the complaint from Ms. [redacted]. We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary. A violation was issued by the District of Columbia and listed with Professional Account Management, LLC on March 24, 2015 after the debt remained unresolved. Validation of the original violation, including Ms. [redacted]'s subsequent correspondence with the District of Columbia regarding the debt, is attached in response to the complaint. The District of Columbia reviewed Ms. [redacted]'s violation and maintains that the debt it valid.

We have contacted Ms. [redacted] and discussed our findings and that validation would be provided as a part of the response.

Sincerely,

Professional Account Management, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

On Tue, Aug 11, 2015 at 2:39 PM, V M <[redacted]@gmail.com> wrote:I haven't received the letter from them I requested.

Review: I failed to pay a $2.20 toll on an expressway due to a transponder that was not working. After an inconclusive exchange with the toll authority, the toll was referred to Law Enforcement Systems, who added an additional $75 to the fine. This is an exorbitant and outrageous charge given the amount of the toll, and they said the fee was non-negotiable.Desired Settlement: Law Enforcement Systems should reduce the fee they charge for collection. This is an exorbitant amount given the amount of the toll.

Business

Response:

We

certainly understand the citizen’s frustration. The toll authority sends

notices prior to turning over to our agency. It is unfortunate the balance wasn’t

paid prior to our agency receiving the file. We are unable to reduce the

balance at this time. The current balance is now $102.20. I recommend the

citizen take care of this ASAP before further penalties are imposed.

Review: received a letter that this company was going to report me to the credit bureau if I did not pay a parking fine that was not mine. I called the company and told them that I did not own a vehcle with the liscense plate number that they showed on the notice. the told me that I had to prove that this was not my vehicle. this company is the one that needs to prove the ownership of this vehicle and not be sending threatening letters out to some one with out verifying the responsible party to this fineDesired Settlement: remove me from the complaint and do not report this to the Credit Bureau as stated in the letter, and do not contact me again.

Business

Response:

We are supplied the responsibility party information from the DMV. If the citizen didnt own the vehicle at the time of violation (i.e. sold it) then they need to provide validation of non ownership.

Business

Response:

The Houston ticket# [redacted] was canceled out

of the name of [redacted] on 03/10/14 and the new responsible party was listed in

collections on the same day. A request was submitted to the credit bureau to delete the record.

Thank you for providing the necessary document to resolve this matter and we are sorry for the inconvenience this has caused you.

Thank you

Check fields!

Write a review of Professional Account Management, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Professional Account Management Rating

Overall satisfaction rating

Description: Collection Agencies

Address: P O Box 37038, Washington, District of Columbia, United States, 20013

Phone:

Show more...

Web:

This website was reported to be associated with Professional Account Management, LLC.



Add contact information for Professional Account Management

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated