Professional Account Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Dear Ms. [redacted] Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We hope that by addressing Mr. [redacted] concerns, we can come to a satisfactory resolution. Our understanding of the situation is that Mr. [redacted] was contacted by a Mr. Villarreal at...

Professional Account Management, LLC (PAM) on behalf of our client, the New Jersey Toll Authority (also known as New Jersey EZ Pass) for an unpaid toll violation that occurred on February 4th, 2016. He is stating he asked for the contact information of the organization that was attempting to collect the debt so he could verify PAM is authorized to collect the amount due of $57.25. In response to Mr. [redacted] request, we are collecting on behalf of the New Jersey Toll Authority for unpaid toll violations.  As confirmed below, Mr. [redacted] was sent numerous notices from PAM which all identify clearly and prominently that we were collecting on behalf of the New Jersey Toll Authority.  Additionally, one of the notices he received was an “Assignment to Collection Agency” letter confirming his account was assigned to PAM for collections.  It is also our policy, and all of our call center staff are trained, to clearly disclose the name of our client in all verbal and written communications. If Mr. [redacted] would like to contact the New Jersey Toll Authority directly to verify this, he is free to do so.  Their customer service number can be found on their website: http://www.state.nj.us/turnpike/contact-us.html Here is some additional information that may help address any remaining questions that Mr. [redacted] might have.  February 4th, 2016: A toll violation is issued to Florida plate number CHMI14 for passing through Plaza 1 of the Delaware Memorial Bridge without having a valid, active transponder. The toll amount due is $7.25. New Jersey Toll Authority mails a toll violation letter to the registered owner, shown to be Mr. Bradley. The amount due is $7.25.March/April, 2016: New Jersey Toll Authority mails additional toll violation letters stating that, if it remains unpaid, a $50 administrative fee will be added to his account.June 17th, 2016: For failure to pay the violation, Mr. [redacted] account is sent to PAM for collections. An ‘Assignment to Collection Agency’ letter is mailed and includes the $50 administrative fee added by New Jersey Toll Authority. The total amount due is $57.25.July 18th, 2016: PAM sends a 2nd collection notice for failure to pay the violation. Total amount due remains $57.25.August 18th, 2016: PAM sends 3rd notice to Mr. [redacted] for non-payment of violation. Total amount due remains $57.25. I have attached a sample of one of the collection letters we have sent to Mr. [redacted] (please note all citizen information in the letter is fictions, no actual account numbers or citizen names/addresses are used). This letter indicates whom we are collecting on behalf of, our address and phone number as well as numerous payment method options.  This letter also indicates that Mr. [redacted] can request anytime within 30 days a validation of his debt and we would send all information about the original creditor, including all contact information. Mr. [redacted] did not request this information within the 30 days.  At his point, Mr. [redacted] would pay his violation directly through PAM as New Jersey Toll Authority has assigned his account to us in June. Mr. [redacted] can make payment in a number of ways including via phone, website or by mail. All information needing to pay his violation is included in the attached letter. Should the Revdex.com or Mr. [redacted] have any additional questions or concerns please do not hesitate to contact me. Sincerely,[redacted]
Compliance & Administration CoordinatorProfessional Account Management, LLC

Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We are hoping by providing information from our client, the City of Brookline Police Department (Brookline), we can come to a better understanding of Mr. [redacted] core concerns. From our understanding, Mr. [redacted] is...

stating that while in Brookline, Massachusetts in April of 2014 he confirmed with friends that by parking his vehicle on St. Paul Street in Brookline, his vehicle would not be violating any parking rules or regulations. On April 17th, 2014 Mr. [redacted] was issued an ‘overtime-2 hour parking’ citation in the amount of $30.00 at 12:42pm by Brookline police authority [redacted]. This citation was issued to New Jersey plate number ZRG52V, a Silver Honda. Per regulation, the citation was placed on Mr. [redacted] windshield. After speaking with a representative of the Brookline Police Department, they have told me it has been their long time policy to not issue any additional notices via mail. The citation placed on the vehicle serves as the 1st and only notice given by the City of Brookline. Attached I have included a copy of the citation as well as more in depth information from Brookline, giving a bit more detail about the violation itself.  As the attached citation shows, [redacted] of the Brookline police entered detailed information pertaining to the citation at the time she issued it. Mr. [redacted] does not appear to be disputing that he was parked on St. Paul Street on the time and date in question, nor does he appear to be disputing that he was the registered owner of a Silver Honda with NJ plates ZRG52V.  Once Mr. [redacted] citation went unpaid, Brookline sent Professional Account Management, LLC (PAM) Mr. [redacted] account for collections with a total amount due of $45.00. This included a $15.00 non-payment fee added by Brookline prior to being placed with PAM.  This fee is determined and set by the City of Brookline and is explained on the parking ticket.Note that if Mr. [redacted] would like to attempt to dispute his parking ticket online directly with the Brookline Police Department, he can visit their website at http://www.brooklinepolice.com/137/Parking-Tickets. If he scrolls down to the ‘Apply Online’ section he can start the online process. Please note, according to their website “If a ticket is mitigated or upheld the registered owner will have 30 days to pay from the decision date the designated fees.  If payment is not received in 30 days the ticket will revert to original amount, plus penalties. You are only allowed one type of appeal per ticket in Brookline. To appeal a Final Judgment issued by the Parking Clerk, you must contact the Norfolk Superior Court Clerk directly for information, including filing fee, on a further appeal process. Please call (781) 326-1600 or visit the Norfolk County Superior Court office at: 650 High Street, Dedham, MA 02026”. Thank you again for the opportunity to respond to Mr. [redacted] complaint. We hope the information provided above resolves any outstanding issues or concerns. Should the Revdex.com or Mr. [redacted] have any further questions, please do not hesitate to contact me.Sincerely,[redacted]
Compliance & Administration CoordinatorProfessional Account Management, LLC

I was hoping to you could send a follow up response to Mr. [redacted]. I received word back from our Client (BATA/FasTrak) and they agreed to waive all fees on Mr. [redacted]’s account here at PAM and will sending us a file on 8/25/2017 to close the account with a zero amount due. Just to confirm, PAM Acct# 58209450 in the amount of $24.00 will be closed as of 8/25/2017. Until then, there is a cease communication on Mr. [redacted]’s account here at PAM to ensure no further letters or calls are placed until the cancellation comes through. The cancellation should be effective in our system the same day, but could take up to 24 hours. If the Revdex.com or Mr. [redacted] has any further questions please do not hesitate to ask.

2015 0608 Revdex.com LA [redacted]
Mr. [redacted],
Photo images of the violation were included with the original response validating the debt.
We would be happy to assist Mrs. [redacted] if she can provide documentation demonstrating that she wasn't the owner of the vehicle per DMV state records at the time of the violation.  Without any additional information Professional Account Management considers this matter closed.
Sincerely,
Sonya S[redacted]
Professional Account Management, LLC

RE: Revdex.com [redacted]
Dear Mr. [redacted],
Thank you for the opportunity to respond to the complaint from Mr. [redacted]. 
We have requested and are awaiting validation of the violations that have been assigned to Law Enforcement Systems, LLC by our client the [redacted]...

[redacted].  These documents will be included in a secondary response once they are received.
Sincerely,[redacted]
Law Enforcement Systems, LLC

RE:  [redacted]
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary.  As a...

one time courtesy, and since Mr. [redacted] satisfied the account's balance in full, we have submitted a request to remove this item from his credit report.
Sincerely,
[redacted]
Law Enforcement Systems, LLC

Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary.  The ticket was issued by the [redacted] on...

2/5/2009.  Two notices were mailed by the [redacted] to Ms. [redacted] advising of the ticket and providing an opportunity to satisfy or address the ticket.  The ticket was then listed with Professional Account Management, LLC on 4/10/2009.  Various repeated attempts to contact Ms. [redacted] through notices, calls and credit reporting have been done since 2009.  A copy of the ticket validation, that was mailed to Ms. [redacted], as the registered owner of the vehicle at the time of ticket issuance, is attached. We are willing to assist Ms. [redacted] in resolving the ticket or addressing the issue further if she would like to contact us at ###-###-####.

RE:  Revdex.com - [redacted]
Dear Mr. [redacted],
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that all accounts for Ms. [redacted] are paid in full.  An original request to remove from her...

credit bureau was submitted within 48 hours of the accounts closing.  Ms. [redacted] states that one listing remains on her credit, so a secondary request was submitted to the national credit reporting agency for all 5 accounts that were listed with Professional Account Management, LLC. 
We have attempted contact with Ms. [redacted] to discuss our findings. 
Sincerely,
[redacted]
Professional Account Management, LLC

Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and have chosen to remove the violations and fines from Ms. [redacted]’s account and release the charges from any further collection activity.  The account is closed from collections and no longer listed with Professional Account Management, LLC.

Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and have chosen to remove the violations and fines from Ms. [redacted]’s credit reporting account.  A second credit deletion request was submitted on 2/21/16, after the previous request...

was submitted in 5/2015 in response to Revdex.com complaint# [redacted].  However, Professional Account Management, LLC has not advised of any social security number information, as stated in the complaint, because we are not in possession of  social security numbers for parking ticket violations that are placed with our agency.

Dear Revdex.com, Thank you for the opportunity to respond to Ms. [redacted] complaint filed with the Revdex.com. We understand Ms. [redacted] is requiring clarification of a toll violations issued by our client, South Norfolk Jordan Bridge (SNJB). She states she does not have a driver’s license, does not drive and...

therefore is not responsible for the toll violations now listed with Professional Account Management (PAM) in the amount of $118.25. We would like to state up front that any toll violations issued by SNJB are the responsibility of the registered owner of the plate number at the time of the violations. According to DMV records, at the time of these toll violations, Ms. [redacted] was the registered owner of Alabama plate number 8519AN9. For clarification of the toll violations in question: ·        August 29th-September 21st, 2016:  Seven toll violations are issued for crossing the South Norfolk Jordan Bridge East Toll Plaza without a valid transponder. Photo capture shows this plate to be Alabama number 8519AN9. ·        October 8th, 2016: After matching the plate number, via DMV record search, to Ms. [redacted] the 1st Toll Violation notice is mailed to the DMV registered address on file. The total amount due is $33.25. This total amount due is for the missed tolls only and states if not paid within 30 days an additional $25.00 penalty fee will be added. A copy of this notice is attached. ·        November 8th, 2016: For failure to pay, a 2nd Invoice is mailed to Ms. [redacted] with a total amount due of $58.25. A copy of this notice is attached. ·        December 24th, 2016: A 3rd, and final, notice is mailed to Ms. [redacted] warning of her account being sent to PAM for collections with an additional $ 60.00 added in penalty fees. ·        January 20th, 2017: Ms. [redacted] account is sent to PAM for collection with a total amount due of $118.25. The first collection letter is mailed to Ms. Tisdale. ·        February 20th, 2017: A 2nd collection notice is mailed to Ms. Tisdale, with a total amount still due of $118.25. ·        February 28th, 2017: Ms. [redacted] calls the PAM office, but did not provide our Representative with her full name, which did not allow us to be able to provide Ms. [redacted] with any information regarding these violations. In order to ensure privacy of our citizens and protect confidential information, we do require a citizen to verify their full name in order to proceed with discussing the account listed with us. Unfortunately, Ms. [redacted] was not able to do so, and we could not provide the desired information. We do understand Ms. [redacted] is stating that she does not drive and could not be responsible for these citations. It does not seem that Ms. [redacted] is disputing that the plate number involved in these violations is her plate number. Often we find that a citizen may have co-signed or purchased a vehicle for someone else and therefore their name shows as the registered owner of the vehicle. If Ms. [redacted] is stating that the plate is not registered to her, we can certainly work with her and let her know documentation that is needed to show she was not the registered owner of the plate number at the time of the violations. Thank you again for the opportunity to respond and should the Revdex.com or Ms. [redacted] have any further questions or concerns, please do not hesitate to contact me. Sincerely, [redacted]
Professional Account Management

PAM provided a validation copy with its last response and in doing so, provided the required proof in our previous response to Ms. [redacted].  We have completed all steps that we are capable of in trying to resolve the complaint.

Dear Revdex.com, Thank you for the opportunity to respond to Ms. [redacted]’ complaint filed with the Revdex.com. We understand she is stating that a citation issued by our Client, the City of Hyattsville, was paid prior to 15 day due date and thus the additional fees should not have been sent to Professional...

Account Management (PAM) for collections. I have placed a cease communications on Ms. [redacted]’ account here at PAM so no further calls or letters will be sent to Ms. [redacted] regarding the following citation, currently listed with PAM: ·        Citation# 600023323: Issued on 1/21/2017 to Maryland plate number A147870 for an expired meter violation. The amount of the citation is $25.00 and is due within 15 days (2/4/2017) to avoid additional penalty fees as dictated by the City of Hyattsville Charter and Code § 114-73. After day 15 the amount of the citation doubles if it remains unpaid, and after 30 days, doubles again.  Letters were mailed to Ms. [redacted] from Hyattsville advising of the remaining balance due on 2/7/2017 & 2/23/2017 I have reached out to the City of Hyattsville Adjudicator and was told that payment was received and processed on 2/07/2017, which was after the due date. The late payment resulted in additional fees as dictated by the Code mentioned above. The resulting unpaid fees total $75.00 and due to non-payment, were sent to PAM for collections on 4/26/2017. We do understand that Ms. [redacted] states that she mailed in payment on 1/31/2017, which then should have been received by the 2/4/2017 deadline. Hyattsville is requesting that Ms. [redacted] provide the documentation she states she has showing her payment was mailed on 1/31/17. Once received, they will review and re-assess the added fees if necessary. Please note that PAM does not have the ability to reduce, dismiss or void any citation or fees sent to us by Hyattsville. We must receive authorization from them in order to reduce or dismiss a citation placed with us.  If Ms. [redacted] could submit the requested documentation, I would be happy to immediately send it to Hyattsville for review.  Thank you again for the opportunity to respond. Sincerely, [redacted]Professional Account Management, LLC

Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary.  Please see the account history...

below,·         07/07/15              A camera speeding ticket was issued to DC license plate ES5179·         08/05/15              DC notice mailed·         09/11/15              DC notice mailed·         01/12/16              Ticket listed with Professional Account Management, LLC·         01/13/16              Collection notice mailed·         01/22/16              Payment of $360.00 received from DC.  Account closed as paid in full.·         01/25/16              Revdex.com complaint notification receivedThe account was paid in full with DC after being listed with PAM.  The customer’s account has been closed from collections since 1/22/16 and no further collection activity has occurred. We have attempted to contact Mr. [redacted] and discuss our findings.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I dont have a business relationship with this company nor do I intend to develop one. I ask them to cease and desist any attempt to collect anything from me. Im aware of my rights and both parties have to agree in order to have a legitimate business transaction. This is not a legitimate transaction. I don't need education on a debt that's not mine or one that I never agreed to. I don't want your business, please stop trying to violate my rights and cease and desist.

RE: Revdex.com #10857616, 2015 1013 Revdex.com MD [redacted]
Dear Mr. [redacted],
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and have chosen to remove the violations and fines from Ms. [redacted]'s account and release the charges from any further...

collection activity by Professional Account Management.
Sincerely,[redacted], Compliance Manager
Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Mr. [redacted]’s complaint filed with the Revdex.com. We understand he is stating that a delinquent FasTrak account that has been placed with us by our client, the Bay Area Toll Authority (BATA), was placed in error due to the account being closed prior...

to being placed with Professional Account Management (PAM). We understand that the previous company that handled his account did not properly validate the debt and when placed with PAM, received additional notices. We did reach out to BATA upon receipt of Mr. [redacted]’s complaint and also immediately placed a cease communications on his account here at PAM. No further letters or calls will be placed regarding the following account:·        Toll Account#: 117474130: This relates to a delinquent FasTrak account that BATA has placed with PAM for collections in the amount of $24.00. We did receive letters of dispute from Mr. [redacted] on 7/02/2017 & 7/26/2017. A validation letter was mailed the same day for each of the requests. However I do show that the supporting documentation was inadvertently left out of the 7/02/2017 letter, but was mailed again with the 7/26/2017 letter. As stated, I did reach out to BATA to confirm the validity of the account, however, I have not received a response as of the date of today. I wanted to ensure that a response was given in a timely manner to the Revdex.com, however I will follow up just as soon as I hear back from BATA/FasTrak regarding Mr. [redacted]’s account. Again, we have placed a cease on his account here at PAM. We will no longer pursue collection on this account. However, please note that this does to dismiss or close the account as only BATA can give us the authority to do so. Thank you again for the opportunity to respond and should there be any further questions please let me know.Sincerely,[redacted]Professional Account Management, LLC

Mr. [redacted],
The request to delete was originally submitted to Transunion on 9/10/14 after the customer made payment.  A second submission was sent today to delete the record from the customer's credit report.  We only report to Transunion so a deletion request to the other credit...

reporting agencies is not required at this time.
Thank you,
[redacted]