Professional Account Management

RE:  Revdex.com [redacted]
Dear Mr. [redacted],
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  A refund check for $123.00 is being processed and will be mailed by 12/18 to Ms. [redacted].
We have contacted Ms. [redacted] and discussed our findings.  Ms. [redacted] understands our position.
Sincerely,
[redacted]
Law Enforcement Systems, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response received does not address the main reason for submitting a complaint.  The response validate the inability to communicate with someone trying to reconcile a charge.  I submitted the documentation on several occasions and for the response from Professional Management to indicate that they received the documentation but it was not legible is absurd.  This is the first I have even heard from someone there acknowledging receipt.  I believe this must be the most incompetently run organization I have ever had to deal with.  My complaint addressed that I paid the fine so that this would not impact my credit.  I didn't have any more time to devote to calling this company since I had previously spoke with several members of the organization.  It was conveyed that someone would call me back and, to date, I have still not received a phone call.  I do not accept the response from the company as given as it does not address any of my concerns.  I have attached the documentation again for your review proving I had an account with both Sun Pass and Peach Pass and thus the fine of $25.00 was not valid.  I am asking for a refund of the $25.00 I paid so that this would not affect my credit.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The refund check was mailed on March 21, 2016.  We have submitted a check research and will provide a final response once a response to the research request is received.

Dear Revdex.com,Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand Mr. [redacted] is stating the 2 toll violations he received from our client, the Georgia State Road and Tollway Authority (SRTA) are not his due to the vehicle not being registered to him. We...

would like to explain these toll violations and why Mr. [redacted], being the registered owner of the vehicle at the time of the violations, is still liable for the amount due to Professional Account Management (PAM). Please also note that PAM does not have the authority to dismiss, void or reduce any violations sent to us from SRTA. The dispute process is listed on the initial violation letter mailed by SRTA to Mr. [redacted].June 8th, 2016: Toll violation #[redacted] occurs on the SRTA and photo capture shows it to be Florida plate number [redacted]. The toll amount was for $1.00 with an added $25.00 fee for the violation. A ‘Uniform Toll Violation’ notice is sent to registered owner, shown through FL DMV records to be Mr. [redacted]. This notice states the process to dispute the citation. A dispute was never received by SRTA. June 14th, 2016: Toll violation #[redacted] occurs on the SRTA and photo capture shows it to be Florida plate number [redacted]. The toll amount was for $3.00 with an added $25.00 fee for the violation. A ‘Uniform Toll Violation’ notice is sent to registered owner, shown through FL DMV records to be Mr. [redacted]. This notice states the process to dispute the citation. A dispute was never received by SRTA.August 27th, 2016: For failure to pay the violations, Mr. [redacted]’s accounts are sent to PAM for collections. No additional fees are added to Mr. [redacted]’s account by PAM. The 1st letter is sent to Mr. [redacted] with the total for both violations being $54.00. October 2nd, 2016: Due to non-payment, Mr. [redacted] is sent a 2nd collection notice for these violations. The amount is still $54.00.We understand Mr. [redacted] is stating in his complaint that he was not registered to the vehicle that incurred the violations on June 8th & 14th. Our records show that Mr. [redacted] called the PAM office on September 7th stating he does not have the plates and the violations ‘might’ not be his. He was advised to send us documentation that he was not the registered owner of the vehicle at the time of the violations (i.e DMV release of liability document, bill of sale, etc). We also advised Mr. [redacted] that our DMV records search allows us to view the registered owner of a plate number at a given time, not the entire history of that plate number. Mr. [redacted] called the PAM office again on October 17th stating that he threw his plates in the garbage and someone took them and placed them on a Honda. We would like to point out that according to FL DMV rules ‘If you no longer own the vehicle, such as you have sold the vehicle, unless you are transferring that tag to another vehicle you have purchased, then you must surrender the tag/plate and registration’ (http://fdhsmv.rapidinsites.com/answer/turn-surrender-florida-license-platetag). If Mr. [redacted] would be able to provide the PAM office documentation showing that Mr. [redacted] properly disposed of his plates and was released from liability prior to the violation dates, we would be happy to pass this information along to SRTA for review. If he is not able to provide this information, Mr. [redacted] being the registered owner of the plate number at the time of the violations, is liable for the violations. We hope this has cleared up any outstanding questions or concerns regarding Mr. [redacted]’s account with PAM. Should you have any further questions please do not hesitate to contact me. Sincerely,[redacted]
Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have continued to get a bill from PAM. I do not owe this bill and would like you to continue to get this matter resolved!  Thank you,  [redacted]

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted]’s complaint filed with the Revdex.com. We understand he is stating that a citation issued by our client, the City of Houston, was issued in error due to Mr. [redacted] not having any knowledge of the citation. We would like to state up front...

that Professional Account Management (PAM) has been incredibly saddened by the events that took place surrounding Hurricane Harvey and are doing everything we can to ensure we are being as supportive and accommodating to all residents of Texas affected by the Hurricane. PAM has ceased all calls and notices to all residents in the affected areas and are working diligently and sensitively with anyone that does contact our office to discuss citations currently placed with us. With that being said, the citation currently listed with us for Mr. [redacted] has been placed into a cease communication status and we will no longer pursue collection on this citation. Please note that this does not dismiss or void the citation or prevent the City of Houston from taking any applicable actions, only that PAM will no longer pursue collections. We would like to provide a summary of the citation currently listed with us and if Mr. [redacted] would like to submit any documentation directly to me regarding the validity of this citation, I would be happy to pass along to the City of Houston and request dismissal. Please note that due to the events in and around Houston, response time from the City is taking a bit of time. Typically, when a citizen claims to have never owned the plate number in question, we do request a DMV summary of their plate numbers which would show they never owned the plate number in question. If Mr. [redacted] may be able to provide that, I can submit to Houston as soon as possible. For reference, we have the following violation listed with us here at PAM: Citation#: P44166446: Issued on 1/21/2017 at 17:20 to Texas plate number [redacted] for parking in a handicapped zone. The City of Houston sends out citation notices/invoices to the DMV registered owner and address of the plate number, shown to be Mr. [redacted]. Houston sent the account to PAM for collections with a total amount due of $780.00 on 4/25/2017. Again, if Mr. [redacted] can submit the requested information showing he does not, or has not, owned the plate number in question I will get that to the City right away for review. Until then, all collection activities are ceased on Mr. [redacted]’s account and will remain in that status indefinitely. Thank you again for the opportunity to respond and should there be any further questions or concerns, please do not hesitate to contact me. Sincerely, [redacted]Professional Account Management, LLC

Dear Revdex.com,Thank you for the opportunity to respond to Mr. [redacted]’s complaint filed with the Revdex.com. We understand he is stating that he had his taxes intercepted due to an unpaid citation he received from our client, the city of Los Gatos. We regret that Mr. [redacted] had trouble getting through to a...

representative here at PAM, but I was able to research his account and hopefully can provide what we show on our end regarding the history of Mr. [redacted]’s account here at Professional Account Management (PAM). Please note that I have reached out to our client upon receipt of this complaint and as of the date of my response, am still awaiting response. As of April 26th, 2017, we still show the total amount due of $351.00 for Mr. [redacted] and do not have record of his account being sent for Tax Intercept. For reference, the following citation was issued by the City of Los Gatos and placed with PAM for processing & collections:·        June 9th, 2015: Citation# 001633074 is issued for failure to have current tabs displayed. The initial fine is $190.00. After failure to pay, the amount is doubled (per statute) to $380.00.The first late noticed was mailed to Mr. [redacted] on July 1st, 2015 with a total amount due of $190.00. Mr. [redacted] called our office (we also do customer service for Los Gatos) on July 8th, 2015 stating that he mailed in a copy of the POC (Proof of Correction). For reference, a POC is a document (the ticket) that is signed by an Officer at the Los Gatos Police Department confirming the citizen has corrected the action listed on the citation and is released from liability of the citation, minus a $25.00 fee they must pay. Our Rep advised Mr. [redacted] on the July 8th call that if he did submit the POC, he also needed to mail in a check in the amount of $25.00.  On July 10th Mr. [redacted] called to attempt to pay the $25.00 over the phone, but unfortunately that $25.00 is only able to be paid via mail. We advised Mr. [redacted] to send a copy of the POC and the check via mail. Mr. [redacted] called again on July 15th to follow up on the POC and our Rep advised him we have not received any documentation as of yet. According to account notes, just after the July 15th phone call our Correspondence Department received Mr. [redacted]’s $25.00 check along with a copy of the ‘Notice of Parking Violation’. The $25.00 was applied as partial payment to the balance due, and note was made that we did not receive a copy of the required signed citation from the City of Los Gatos Police Department. Mr. [redacted] called again on November 15th, 2016 and we did advise him that we received the check, but not the required POC document. We again spoke with him on April 18th, 2017 and again advised that we received a payment, but not the required POC and to please re-send. Mr. [redacted] stated he mailed the original and does not have a copy. According to our Representative’s notes, Mr. [redacted] did not make mention of his taxes being intercepted. Again, we do still show an open balance due of $351.00 for Mr. [redacted]. I have asked our Correspondence Supervisor as well as our Client Support team to thoroughly research Mr. [redacted]’s account to verify that his taxes were not intercepted. We do not have any record here of Mr. [redacted]’s taxes being intercepted for this citation. We believe it could be possible Mr. [redacted] was sent the ‘Warning of Tax Intercept’ letter; however this is only a warning letter, not a confirmation of tax intercept. I do understand Mr. [redacted] states that he no longer has a copy of the POC. I have reached out to Los Gatos to see if I can get any kind of documentation or verification of Mr. [redacted]’s POC, but as of the date of this response I have not heard back. I will continue to follow up with them and report my findings to through the Revdex.com just as soon as I do. Until then, if Mr. [redacted] was able to obtain a copy of the POC or if he has any documentation showing that his taxes were intercepted, please send them directly to my attention and I will investigate further. Sincerely,[redacted]Professional Account Management

Dear Revdex.com,Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand he has numerous concerns regarding toll violations issued by our client, the Delaware Department of Transportation (DelDOT), now placed with Professional Account Management (PAM) for...

collections. We have reached out to our client regarding Mr. [redacted] accounts and we do understand they have reached out to Mr. [redacted] directly regarding the 5 violations currently placed with PAM. Upon receipt of this complaint, all accounts were placed into a cease communications until proper research and response could be provided. The following is a list of the violations currently placed with us and a detailed response to each of Mr. [redacted] concerns mentioned in his complaint. Please note that all added penalty fees are added be DelDOT prior to placement with PAM pursuant to State of Delaware Code-TITLE 21, CHAPTER 41 § 4127. 1.      Violation# [redacted]: Issued to Maryland plate number [redacted] on June 18th, 2014 at 12:30pm. DelDOT mails a total of two violation notices to the DMV registered owner and address of that plate number, shown to be Mr. [redacted].  After failure to pay, Mr. [redacted] account for this violation is sent to PAM on 12/16/2014. Collection notices were mailed to Mr. [redacted] on 1/06/2015, 02/06/2015 & 3/30/2017. The total amount due for this violation is $66.50. 2.      Violation# [redacted]: Issued to Maryland plate number [redacted] on June 23rd, 2014 at 08:48PM. DelDOT mails a total of two violation notices to the DMV registered owner and address of that plate number, shown to be Mr. [redacted].  After failure to pay, Mr. [redacted] account for this violation is sent to PAM on 12/16/2014. Collection notices were mailed to Mr. [redacted] on 1/06/2015, 02/06/2015 & 3/30/2017. The total amount due for this violation is $66.50. 3.      Violation# [redacted]: Issued to Maryland plate number [redacted] on July 19th, 2014 at 10:24pm. DelDOT mails a total of two violation notices to the DMV registered owner and address of that plate number, shown to be Mr. [redacted].  After failure to pay, Mr. [redacted] account for this violation is sent to PAM on 01/12/2015. Collection notices were mailed to Mr. [redacted] on 1/20/2015, 02/20/2015 & 3/30/2017. The total amount due for this violation is $66.50. 4.      Violation# [redacted]: Issued to Maryland plate number [redacted] on July 25th, 2014 at 12:30pm. DelDOT mails a total of two violation notices to the DMV registered owner and address of that plate number, shown to be Mr. [redacted].  After failure to pay, Mr. [redacted] account for this violation is sent to PAM on 01/12/2015. Collection notices were mailed to Mr. [redacted] on 1/20/2015, 02/20/2015 & 3/30/2017. The total amount due for this violation is $66.50. 5.      Violation# [redacted]: Issued to Maryland plate number [redacted] on February 26th, 2014 at 03:06pm. DelDOT mails a total of two violation notices to the DMV registered owner and address of that plate number, shown to be Mr. [redacted].  After failure to pay, Mr. [redacted] account for this violation is sent to PAM on 01/12/2015. Collection notices were mailed to Mr. [redacted] on 1/20/2015, 02/20/2015 & 3/30/2017. The total amount due for this violation is $66.50. Too address Mr. [redacted] concerns in his complaint:1.      Photographic Evidence of Violations: Each of the toll violation notices that DelDOT mails to the registered owner of the plate includes a photo of the violation. As mentioned earlier, DelDOT has been in contact with Mr. [redacted] directly and is providing copies of all violation notices mailed to him via email.2.      Time-Stamp/Breakdown of Fees: Each of the notices DelDOT is emailing Mr. [redacted] will have complete violation information such as time, date, plate, name, address, breakdown of fees, etc. Also, as mentioned earlier, all added fees are governed by State of Delaware Code-TITLE 21, CHAPTER 41 § 4127.3.      Violations on DelDOT Website: Once accounts are transferred to PAM for collections, violations are no longer available for viewing/payment on the DelDOT website. All payments for violations must be made directly through PAM. This would be why Mr. [redacted] could not bring up the violations via the DelDOT website. If he were to log into the PAM payment site, there is the availability to make payment there: https://www.dspayments.com/delawaredot4.      Previous Notice/Verification: All violation notices from DelDOT and collection notices from PAM are mailed to the DMV registered owner and address of the plate. It is up to the citizen to ensure their address is up to date with the DMV. We have record that we received a dispute letter from Mr. [redacted] on May 12th, 2017. He requested validation of the debt and a letter (with detailed violations information) was mailed to Mr. [redacted] May 14th, 2017 providing requested validation. Violation, collection or validation letters are not sent, and not required to be sent, via Certified Mail. All mail is sent 1st Class via the USPS. 5.      Calls to PAM: We do show Mr. [redacted] spoke with one of our Supervisor’s ([redacted]) on April 19th, 2017 in which (according to [redacted]’s notes), Mr. [redacted] wanted to dispute the violations. [redacted] advised him to submit his dispute in writing. I also show 2 other calls placed to PAM (April 19th and May 15th). Both times Mr. [redacted] was asked to provide complete name and address as it appears on the collection letter and, according to our Representatives’ notes, Mr. [redacted] refused to provide such information. We understand Mr. [redacted] was frustrated with these phone calls, but we require complete information for a number of reasons. We must ensure that we are speaking with the account holder and no one else. With Mr. [redacted] having a common name, we needed to get the information from Mr. [redacted] as it was exactly on his collection notice. We would never want to discuss an account, or its details, without first verifying with 100% certainty we are speaking with the correct person. Because our Reps were not able to get this information from Mr. [redacted], they were unable to help address his concerns. 6.      Validation Letter: The validation letter Mr. [redacted] received provided the ‘seed’ account number which is linked to all other violations Mr. [redacted] currently has with PAM.  The total amount due for all 5 violations is $332.50.  As provided by Mr. [redacted], we sent him details on all of the violations along with his validation letter. This was the only written dispute received by Mr. [redacted] and a response was provided within 2 business days. Initial PAM notices were mailed to Mr. [redacted] back in January of 2015 regarding these violations. These letters contain all information relating to the violation, including name of creditor and how to dispute the violations. Again, all notices are mailed to the DMV registered address. 7.      Credit Reporting: PAM no longer reports any debt to the credit bureau agencies and has not since June of 2016. At that time all accounts were submitted for deletion and this project was completed by August of 2016. Should there be anything on Mr. [redacted] credit report from PAM, we kindly ask for proof that anything is currently on his credit report from PAM so we may further investigate. Again, we understand that DelDOT has already spoke with Mr. [redacted] directly concerning these violations, will be emailing him copies of the violation notices they mailed him and have validated the debt. If Mr. [redacted] or the Revdex.com has any further questions or concerns, please do not hesitate to contact me. Sincerely,[redacted]
Professional Account Management, LLC

I could not dispute the ticket because I was not aware I had received it. So how does this work? Do I take this up with DC?
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand he is stating he has had several issues addressing two toll violations issued by our client, the Bay Area Toll Authority (BATA), which are now placed with Professional Account Management...

(PAM) for collections. We have reached out to BATA to confirm Mr. [redacted] toll violations and they have agreed to dismiss the added fees on both violations and reduce both accounts to toll amount only. According to BATA, prior to 11/01/2014 once an account was sent to PAM for collections, their customer service center was no longer able to access the violation information, and in fact, would show up as zero amount due (since PAM was now owner of the accounts). This would be why when Mr. [redacted] called the BATA office, their Representatives would have shown a zero amount due for the two toll violations. After their system was upgraded on 11/01/2014, the toll violation information was retained in their system even after being sent to PAM for collections. For reference, BATA has dismissed the added fees and reduced the following accounts to toll only:Violation# [redacted]): Issued 2/01/2014. Account has been reduced to toll only in the amount of $6.00. This payment must be made directly through PAM either by phone or by mail. Violation# [redacted]): Issued 2/08/2014. Account has been reduced to toll only in the amount of $6.00. This payment must be made directly through PAM either by phone or by mail. I have sent a request to our IT department to check on the status of our payment website for BATA, but at this time payments can still be made via phone or by mail. This information can be found on the collection notice Mr. [redacted] received from PAM.  We do not mail out payment receipts, however our Representatives do provide a confirmation number which does serve as proof of payment. BATA has authorized the reduction in the total amounts due, however this may take in upwards of 48hrs to take effect in our system. We receive a weekly file from BATA and the next is scheduled for 9/8/2017.Thank you again for the opportunity to respond and should there be any other questions or concerns please do not hesitate to contact me directly.Sincerely,[redacted]
Professional Account Management, LLC

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted] complaint filed with the Revdex.com. We understand she is stating that she has not received any acknowledgement of the documentation she has submitted to Professional Account Management ([redacted]) regarding toll violations issued to her...

from our Client, the Delaware Department of Transportation (DelDOT). We would like to state up front that we have received two sets of documentation from Ms. [redacted] and we have send validation letters to her both times, once on June 19th, 2017 and again on August 7th, 2017. We have also reached out to DelDOT to verify the accounts and ask for any additional information they may have. DelDOT has stated they have received the same documentation from and have also responded to Ms. [redacted] validating the debt in question. This relates to 5 separate DelDOT toll violations under two different names ([redacted] and [redacted], as provided in Ms. [redacted]’s documentation):·        Violation# [redacted]): Issued on 07/12/2014 to Maryland plate number [redacted]. DelDOT mails the registered owner of the plate number (Ms. [redacted]) a minimum of two violation notices, each with escalating fees for non-payment. This account is sent to [redacted] for collections on 08/13/2015 with a total amount due of $91.50.·        Violation# [redacted] ([redacted]): Issued at 7:55am on 7/20/2016 to Maryland plate number [redacted]. DelDOT mails the registered owner of the plate number a minimum of two violation notices, each with escalating fees for non-payment. This account is sent to [redacted] for collections on 07/11/2017 with a total amount due of $66.50.·        Violation# [redacted] ([redacted]): Issued at 7:45am on 7/21/2016 to Maryland plate number [redacted]. DelDOT mails the registered owner of the plate number a minimum of two violation notices, each with escalating fees for non-payment. This account is sent to [redacted] for collections on 07/11/2017 with a total amount due of $66.50.·        Violation# [redacted] ([redacted]): Issued at 12:31pm on 7/20/2016 to Maryland plate number [redacted]. DelDOT mails the registered owner of the plate number a minimum of two violation notices, each with escalating fees for non-payment. This account is sent to [redacted] for collections on 07/11/2017 with a total amount due of $66.50.·        Violation# [redacted] ([redacted]): Issued at 10:47am on 7/21/2016 to Maryland plate number [redacted]. DelDOT mails the registered owner of the plate number a minimum of two violation notices, each with escalating fees for non-payment. This account is sent to [redacted] for collections on 07/11/2017 with a total amount due of $66.50.All toll fines and any added administrative fees or penalties are dictated by State of Delaware Code-TITLE 21, CHAPTER 41 § 4127 (Unlawful evasion of Delaware Turnpike and the Korean War Veterans Memorial Highway; harassment of toll collectors; penalty; appeal; jurisdiction; payment of minimum fine before trial.). [redacted] does not add any fees once an account is placed with us for collection. In reference to the documentation provided by Ms. [redacted], The Deputy Attorney for DelDOT has reviewed the letter dated July 28, 2017 and determined that there is nothing in this letter valid to stop DelDOT or its collection agency from continuing to collect on the toll.Thank you again for the opportunity to respond and should the Revdex.com or Ms. [redacted] have any further questions or concerns, please do not hesitate to contact me.Sincerely,[redacted]
Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for the response, however the response disregards the issue, which is the tact of the representative who and the unprofessionalism that I experienced. This response focuses on questions that I asked that I could not receive answers to by any of the representatives that I spoke with. I do not wish to do any business with this company or the representatives and would like my complaint sent to Sount Norfolk. My complaint has not been acknowledged and has been disregarded--- which seems to be a great skill that this company possesses. Please pull the call and advise of the action that will be taken, as well.
Regards,
[redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted]’s complaint filed with the Revdex.com. We understand she is stating that 3 out of the 4 toll violations issued by our client, the New Jersey Turnpike Authority (NJTA), were paid prior to being placed with Professional Account Management (PAM)...

for collection. I have reached out to our Client in order to confirm the validity of the violations currently placed with us and to receive any information they have pertaining to the current status and amounts due. We regret that Ms. [redacted] had trouble contacting our office. I did check the phone number listed for NJTA/PAM customers and it is functioning and I was able to get through to a Representative. We do experience rather high call volumes early in the week and perhaps could have been the cause of the delay in reaching a Representative. The following is a breakdown of the violations currently listed with PAM along with the amount due for each:1.      Violation# ‘s T[redacted]891-01 & T[redacted]891-02: Issued on 10/24/2016 to New York plate number HCB3994.  The missed toll amount is $1.50 for each of the violations. NJTA mails the registered owner, Ms. [redacted], toll violation notices. Because these two violations were part of a single trip, only one set of added penalty fees are added by NJTA. For failure to pay, these violations are sent to PAM for collections on 1/27/2017 and 3 subsequent notices are sent to Ms. [redacted] regarding these violations. The total amount due for these two violations is $53.00. This includes $1.50 for each violation as well as the $50.00 non-payment penalty fee added by NJTA. 2.      Violation#  T[redacted]669: Issued on 11/18/2016 to New York plate number HCB3994. The missed toll is $1.50. Ms. [redacted] is mailed toll violation notices from NJTA. Ms. [redacted] mails NJTA a check in the amount of $3.00 to cover the toll only for this violation and for T[redacted]213 (see #3). The check was returned for ‘Non-Sufficient Funds’ and Ms. [redacted] was mailed a letter from NJTA on 1/31/17 stating the check was returned and she still owed the $50.00 penalty fee, an additional $25.00 NSF returned check fee as well as the original toll amount of $1.50 bringing the total due for this violation to $76.50. Ms. [redacted] has since only paid the $1.50 to NJTA leaving a remaining balance of $75.00 for this violation, which is currently listed with PAM. 3.      Violation# T[redacted]213: Issued on 11/21/2016 to New York plate number HCB3994. As stated just above, Ms. [redacted] mailed a check to NJTA in the amount of $3.00 to cover tolls only (not the added penalty fees as required) and the check was returned NSF. Ms. [redacted] has since paid NJTA the toll only for this violation ($1.50), however the reaming penalty fee of $50.00 is still due for this violation currently listed with PAM.  This brings the total due for all 4 toll violations currently with PAM to $178.00. Again, NJTA has stated that they have only received a $3.00 check to cover the toll fees only (for 2 of the 4 violations) and when the check was returned the additional non-payment/late fee penalties and the $25.00 NSF check fee was added to the account. This was perhaps the $25.00 ‘toll fee’ Ms. [redacted] was referring to in her complaint. This was not a fee for the toll itself, but a fee for the returned check. Each of the tolls in question was originally $1.50 each. Please note that PAM does not have the ability or authority to reduce or dismiss violations or added fees added to accounts placed with us. This authorization can only come from our Client and they have not given us any authorization regarding Ms. [redacted]’s accounts. I have placed a cease communication on her accounts here at PAM but please note that this does not dismiss the amount due, it only stops any calls or letters from being mailed to Ms. [redacted] from PAM. Thank you again for the opportunity to respond to Ms. [redacted]’s complaint. Should there be any further questions or concerns, please do not hesitate to contact me. Sincerely,[redacted]Professional Account Management

Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary.  Ms. [redacted] paid the full amount of the violation on 12/22/15 and the account is now closed from Law Enforcement Systems, LLC.  As a customer service courtesy and in consideration of Ms. [redacted]’s attempt to resolve the issue a credit deletion request has been submitted to the national credit reporting agency.

Review: I recently obtained my consumer credit report and the details revealed that Professional Account Management LLC has reported 5 items in collections totaling to $1,105. I never received ANY notices prior to being reported to the 3 major credit agencies. I called 6/8/15 at 3pm and spoke to a woman named Silvia. I don't have any knowledge of this debt and the purpose of my call is to gather information regarding the alleged debt, the EXACT location of this collection agency, and to be provided evidence that I am in a legal binding contract with a signature stating I owe this debt to Professional Account Management LLC. I was given an indirect PO Box to mail a validation of debt letter, which was not what I asked for (I eventually recovered the address on my own). I was also THREATENED by Silvia with the following remark, "I have to let you know of the consequences of non-payment will be suspension of your license, tags, and registration." If I am calling to get information regarding the alleged debt and wish to send a letter requesting a validation of debt why is it necessary to threaten my driver's license and vehicle registration in order to coerce me into making a payment. I did not appreciate Silvia's tone and threat in order to receive a payment. Therefore, I sent a certified letter to Professional Account Management demanding them to send proof of the debt or simply remove the negative collection item off my credit report immediately. I am giving Professional Account Management 5 business days. If there is no response providing validity of the debt stating I owe Professional Account Management directly or agreement to remove these negative items from my credit report I intend to contact the 3 major credit report agencies with a copy of the mailing receipt for investigation. I will also make a complaint wit the Federal Trade Commission, Maryland Collection Agency Licensing Board, Consumer Financial Protection Bureau, and file a suit in small claims court for $1,000.00 if Professional Account Management fails to remove the 5 items totaling to $1,105 in correcting this matter.Desired Settlement: I will be completely satisfied when Professional Account Management LLC removes all 5 negative collection items from my credit report immediately. I would like a signed letter from a superior agreeing to remove all 5 items.

I do not want to seek legal action in rectifying this situation but I will not be paying $1,105 when I do not know why I allegedly owe this debt and whom I allegedly owe this debt to. Please remove these items and I will not file complaints against Professional Account Management.

Thanking you

Business

Response:

June 17, 2015

Re: [redacted], Complaint ID [redacted]/ [redacted] Revdex.com

To whom this may concern,

Thank you for the opportunity to respond to the complaint

from Ms. [redacted]. In Ms. [redacted]’s complaint she is requesting the validity

of the 5 items that have been reported to her credit because she is unaware of

the debts. Notices have been sent to the address that the plate numbers were

registered with at the time of the violations. Validation notices have been

provided to Ms. [redacted] and Ms. [redacted] was also advised in detail of the

violation types and timeframes.

Sincerely,

Review: I recently learned that this company has put [redacted] debt which is allegedly in "collection" on my TransUnion Credit Report. I've never heard of this company, nor have I received a notice that I owe [redacted] debt. When I tried to contact this company to inquire about this debt, I got an endless phone tree and could not to speak to a live human being.

I do not have [redacted] unpaid debt to anyone and this company is harming my good credit.Desired Settlement: I would like a detailed explanation of this debt and if the company cannot provide it to me, I want this debt immediately removed from my credit report.

Business

Response:

We have contacted citizen directly and left voice mail with a direct contact number. We will resolve the issue directly with the citizen.

thank you

Review: I was issued a parking ticket in 2010 for a vehicle was completely and verified by my insurance company. The collection agency is telling me to call the towining company of ask them if my tags were stolen from the vechicle. Because this dispute is 3 years old and don't have the towing company's information. There were two parking tickets issues within weeks of each other and I don't remember receiving parking tickets for either one.Desired Settlement: I would like to the have bill adjustment and only be responsible for paying the one ticket.

Business

Response:

The citizen is responsible for the plates registered in their name. If the plates were registered to them at the time of the violation then they must pay the citations.

Consumer

Response:

The car was completely totalled in February of 2010. The first of heard of this notice was in July of 2010. I mailed the paperwork from my insurance company verifying that the car was totalled in February. The company suggested that I call the towing company and ask them if they sold my license plates. First of all, they are not going to admit that they sold them and seccondly, this happed 3 years ago.

I paid the $78 parking ticket and try to work with the company to waive the violation that occured in March (after my car was completely totalled). I've asked to speak the the supervisor ([redacted]) but she was yet to call me back. The company is unwilling to work with me. I would like to escalate this issue to the next level.

Business

Response:

In reference to this complaint; it’s the citizen’s responsibility to file a form with the DMV to release him from liability for the plates. The citizen failed to file this form and therefore is responsible for the citation.

I received a robo call from this company [redacted] on my office line after hours. The voice mail said I should return the call. I did. A recorded voice asked me to enter my account number. No other options. By chance I pressed the star key and was put through to [redacted]. He was completely unconcerned and very open about the fact that I received the dunning notice call due to a random association by name with someone who lives in DC and owes the District of Columbia over a $1000 in parking tickets. He said now that I knew I wasn't the person PAM company was after I should "not let it ruin my day." Since when have we become a country that permits random threatening calls just to find out if the collection agency has the right person? I think this practice is wrong and the absolute lack of concern by [redacted] as to these calls impact on innocent folks is revolting.

(PAM, by the way, has a reputation in DC for referring matters to credit agencies when the DC government has made mistakes, thereby harming an individual's credit score. This not, according to [redacted], PAM's problem.)

Review: I received a notice from Professional Account Management, L.L.C., alleging that I owe $360.00 for a traffic ticket for my vehicle, DC license plate ES 5179. I received no notice from DC for a traffic ticket. DC DMV's website shows that I do not have any unpaid traffic tickets. Professional Account Management either has it's facts wrong, or this is a scam (they seek my credit card information to pay the bogus fee).Desired Settlement: Confirmation of either fraud or incompetence on the part of Professional Account Management for their bogus collection notice for a traffic ticket that was never issued.

Business

Response:

Thank you for the opportunity to respond to the complaint from Mr. [redacted]. We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary. Please see the account history below,· 07/07/15 A camera speeding ticket was issued to DC license plate ES5179· 08/05/15 DC notice mailed· 09/11/15 DC notice mailed· 01/12/16 Ticket listed with Professional Account Management, LLC· 01/13/16 Collection notice mailed· 01/22/16 Payment of $360.00 received from DC. Account closed as paid in full.· 01/25/16 Revdex.com complaint notification receivedThe account was paid in full with DC after being listed with PAM. The customer’s account has been closed from collections since 1/22/16 and no further collection activity has occurred. We have attempted to contact Mr. [redacted] and discuss our findings.

Review: This company sent me a letter dated July 16, 2015 about an unpaid parking ticket with the city of Houston. The letter states, "Although the citation(s) is now eligible for credit bureau reporting, the City of Houston has authorized one additional 30 day notice to satisfy your debt prior to listing your account with the national credit bureaus. Failure to pay this debt within 30 days of the notice date will result in your account being listed with the national credit bureaus." I satisfied the debt on July 27, 2015--well before the 30-day deadline--by paying with a Visa card to the online payment option provided on the letter. However, while reviewing my credit report on July 28, 2015, I spotted a collections report from Professional Account Management dated July 27, 2015. My problem is that this company violated its own written agreement to me, failing to give me the 30-day repreive that they themselves provided in writing to me. When I called Professional Account Management to resolve the problem, I was told by one representative that they did not have access to the letter in his office and that I should write disupte on the letter and send it to them. He then went on to explain that I actually had 2 parking citations, although he could not provide any citation number for this 2nd ticket. When I could not get any resolution from him, I asked to speak to his supervisor. He assured me that he had "physically," located a supervisor for me so that my call didn't simply go to voicemail. He transferred my call, which merely went to voicemail. I left a voicemail message and then immediately called the company again. This time, I was told that they had no record of my account ever being reported to the credit bureau, despite my records to the contrary. This representative also suggested that I write dispute on the letter and send it to them. When I asked if they would call the credit bureau to have the collection removed, she said she could not guarantee that. I want my payment of this citation to be properly noted, and I want this company to remove this collection from my credit report, thereby upholding the unsolicited agreement that they made to me in writing.Desired Settlement: I want my payment of this citation to be properly noted, and I want this company to remove this collection account from my credit report, thereby upholding the unsolicited agreement that they made to me in writing.

Business

Response:

RE: Revdex.com [redacted]Dear Mr. [redacted],Thank you for the opportunity to respond to the complaint from Ms. [redacted]. We have researched the situation and have chosen to submit a request to remove the violations and fines from Ms. [redacted]’s credit report. A removal request has been submitted and should be reflected on her credit report within 7-10 business days.We have attempted to contact Ms. [redacted] to discuss our findings. Sincerely,[redacted]Professional Account Management, LLC