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Professional Account Management Reviews (250)

RE:  Revdex.com [redacted]
Dear Mr. [redacted],
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action...

is necessary.  The notice is for a toll violation that was issued by the Delaware Department of Transportation and placed with LES, LLC.  The website provided is the payment processing website for the listed citation.  If the website doesn't work when she attempts to access, she may use any of the other listed payment options or contact me directly at the number listed below for assistance.
Sincerely,
 
[redacted]
LES, LLC

RE:  Revdex.com# [redacted], [redacted]Dear Revdex.com,Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary.  [redacted]...

issued a ticket on March 6th 2015 to a vehicle registered to Ms. [redacted].  The ticket was then placed with Professional Account Management, LLC (PAM) on, May 28th 2015.  A review or dispute of the validity of the ticket wasn’t submitted by Ms. [redacted] to [redacted] or PAM prior to her contacting PAM on, February 25th 2016.  During that contact Ms. [redacted] did pay the ticket and requested that it be removed from her credit report.  Ms. [redacted] was correctly advised by the representative that the account would be updated as paid and that update request has been forwarded to the credit reporting agency.   Sincerely,[redacted]Professional Account Management, LLC

Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary.  Ms. [redacted] has multiple account listings with Professional...

Account Management, LLC from the District of Columbia for parking violations.  The documents validating these accounts were mailed directly to Ms. [redacted], as the files were too large to include with the online response.  The accounts were referred to the credit reporting agency, Transunion and will be updated with any change in the account status. We have not attempted to contact the customer per the customer’s request to cease communication.

As stated in our original response, as a one time courtesy, a deletion request was submitted to the credit reporting agency.  The credit deletion request included all accounts listed by the [redacted] Express Lanes with Law Enforcement Systems, LLC for [redacted].
Thank you
[redacted]
Law Enforcement Systems, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Today, I reviewed my credit report via the Transunion online services.  The collection for [redacted], Acct #[redacted] is still reflected on my credit report, per attached.  Additionally, I called Transunion to resolve this matter.  I was informed that Transunion has not received a request from Law Enforcement Services (LES), LLC requesting to remove/delete this specific collection (Acct #[redacted]) from my credit report.  Therefore, they cannot remove this collection from my account without written consent from LES, LLC.  Perhaps there was some confusion since the collection was posted to my credit report under 2 separate entries (Acct #[redacted] and #7140, respectively). To date, only one of the LES, LLC collection entries has been removed (Account #7140) from my credit report.   I respectfully request that LES, LLC follow up the credit reporting agency to have the collection under Account #[redacted] removed/deleted from my credit report.  This may require an additional request to credit reporting agency specifically requesting them to remove/delete the LES, LLC collection for Account #[redacted].Additionally, I request to have a written documentation, from LES, LLC (for my files), indicating that this collection has been resolve and that they consent to having this collection removed from my credit report.Your assistance in resolving this matter is greatly appreciated.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Please read my complaint.The tag number is not registered to me and was not registered to me on the Dates of the toll violations.I have provided registration data from the date of Florida on all vehicles and tags register to me.I also was informed by the State of Florida that the tag number reference has not be a valid registration since 2009.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Micheal [redacted]

+1

RE:  Revdex.com# [redacted], 2016 0217 Revdex.com VA [redacted] Dear Revdex.com, Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary.  Mr....

[redacted] has been provided all information necessary to resolve the account and update the credit report listing.  We have contacted Mr. [redacted] and discussed our findings.  Mr. [redacted] understands our position. Sincerely, Sonya [redacted] Professional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE:  Revdex.com# [redacted], [redacted] Dear Revdex.com, Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is...

necessary.  Please see below for the payment history of the invoices that were placed with Professional Account Management, LLC (PAM) by the [redacted] Tollway Authority. ·         11/24/2015         Invoice no. [redacted] closed as paid in full $37.30·         02/29/2016         Invoice no. [redacted] closed as paid in full $85.82·         02/29/2016         Invoice no. [redacted] closed as paid in full $45.76Ms. [redacted] does not have any open accounts with PAM as they have all been paid in full.  There is a record of Ms. [redacted] requesting to speak with a supervisor and a callback attempt was made by a supervisor on 1/4/16.  We will be glad to speak with and assist Ms. [redacted] further if needed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Regina [redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted] complaint filed with the Revdex.com. We understand Ms. [redacted] is stating she never received toll violation notices from our client, South Norfolk Jordan Bridge (SNJB) and is unable to renew her vehicle registration due to non-payment of the...

violations, now placed with Professional Account Management (PAM). There are a total of three violations listed under Account number [redacted] currently listed with PAM:·        June 15th, 2016: Two toll violations occur on the SNJB East Toll Plaza, one at 3:47pm and one at 4:07pm. Photo capture shows the license plate to be Virginia plate number [redacted]. The toll violations are $4.75/each. ·        June 28th, 2016: The third toll violation takes place on the SNJB East Toll Plaza at 5:46pm. Photo capture shows the license plate to be Virginia plate number [redacted]. The toll violation is $4.75. ·        July 22nd, 2016: SNJB mails a ‘Payment Required’ notice to the registered owner of VA plate [redacted], shown to be Ms. [redacted]. The total amount due is $14.25 if paid by August 21st, 2016. Please note, all notices are mailed the address on the file with the DMV at the time of the violations. At the time of the violations, SNJB showed Ms. [redacted] address to be [redacted]. A copy of this notice is attached.·        August 22nd, 2016: SNJB mails a 2nd ‘Payment Required’ notice to Ms. [redacted] with a total amount due of $39.25. This includes an added $25.00 non-payment penalty fee added by SNJB. Payment is due by September 21st, 2016 to avoid additional fees. A copy of this notice is attached. ·        October 7th, 2016: SNJB mailed a ‘Vehicle Withholdings & Collections Warning Letter’ stating the total amount due ($39.25) must be paid by October 22nd, 2016 to avoid the account being sent to PAM for collections and a vehicle hold being placed on the plates. A copy of this notice is attached. ·        October 24th, 2016: For failure to pay the violations, Ms. [redacted] account is sent to PAM for collections. SNJB added a $50.00 collection fee as well as a $50.00 vehicle registration withholding fee to the account, bringing the total due to $139.25. PAM sends out the 1st Collection Letter.  A 2nd and 3rd Notice are sent to Ms. [redacted] on December 5th, 2016 and January 10th, 2017, respectively. ·        February 27th, 2017: Ms. [redacted] calls the PAM office stating she has never received a notice from SNJB and asked which address we have on file for her. We did verify that we had her Freedom Avenue address and this was information obtained from SNJB and from DMV records at the time of the violations. ·        February 28th, 2017: Ms. [redacted] pays her account in full in the amount of $139.00. Again, we do understand Ms. [redacted] claims to have not received any notices from SNJB or PAM regarding the above mentioned toll violations. All notices are mailed to the DMV registered address on file. It is up to the citizen to ensure a current address is on file with the DMV. To confirm, we do show Ms. [redacted] paid her balance in full on February 28th, 2017. Typically the vehicle registration hold will be released within 48-72 hours of an account being paid in full with PAM. We hope we have been able to clear up the status of Ms. [redacted] account here at PAM, provide details of the toll violations in question and explain why Ms. [redacted] may not have received the initial notices. Should the Revdex.com or Ms. [redacted] have any further questions please do not hesitate to contact me.Sincerely, [redacted]

We are researching the refund request that was previously submitted in June 2015 to our client.  A final response will be submitted when that investigation is complete with our client which we anticipate by the end of the week.

Dear Revdex.com, Thank you for the opportunity to respond to Ms. [redacted]’ complaint filed with the Revdex.com. We understand she is stating that a toll violation issued by our Client, the Bay Area Toll Authority (BATA), was issued in error due to having a valid FasTrak transponder at the time of the violation....

The violation has since been placed with Professional Account Management (PAM), for collections in the amount of $76.00. We do show that the only time Ms. [redacted] contacted our office was on 8/21/2017 to discuss the violation and we understand she is submitting documentation from BATA/FasTrak to show she had a positive balance at the time of the violation. We have yet to receive this documentation as of the date of this response, but I have instructed our Correspondence department to forward me the documents so I may discuss the account listed with us with BATA. For reference, we have the following violation/information currently listed with PAM: ·        Violation# T1406630077-0001: Issued on 6/09/2014 to California plate number [redacted] for crossing the San Francisco Bay Bridge without a valid transponder. The amount of the missed toll is $6.00 and BATA mails the DMV registered owner (Ms. [redacted]) a minimum of two violation notices, each with escalating fees for non-payment. Due to not receiving payment, Ms. [redacted]’ account is sent to PAM for collections with a total amount due of $76.00. All fees are added to BATA prior to placement with PAM. PAM sends Ms. [redacted] notices on 10/25/2014, 9/01/2016 & 8/15/2017. Per policy, we do request certain documentation when a citizen states they had a valid FasTrak account at the time of the violation. We do require a copy of the monthly statement from the month of the violation (in this case June 2014) as well as a vehicle list showing the plate in question was registered to the account at the time of the violation. If this was the documentation that Ms. [redacted] submitted I will certainly pass this along to BATA once received. If not, please feel free to submit that documentation directly to me via this Revdex.com complaint. Also, please note that PAM does not sell any citizen information to any outside company or agency. Thank you and should there be any questions or concerns, please do not hesitate to contact me. Sincerely, [redacted] Professional Account Management, LLC

Please see the account transaction history below:
 
·         09/18/2012     Ticket issued, balance $43.00
·         11/01/2012     Late fee added of $43.00, balance $86.00
·         11/07/2012     Check payment received for $43.00, balance $43.00
·         11/13/2012     Late fee added of $3.00, balance $46.00
·         01/15/2013     Fee added of $30.00, balance $76.00
·         10/31/2013     DMV payment received for $76.00, balance $0.00
·         11/13/2014     Tax interception payment received for $76.00, balance $76.00 overpayment
·         03/24/2015     Refund check for $76.00 sent to customer, balance $0.00
 
We also did reach out to Ms. [redacted] to further understand and offer assistance to resolve the account if she had additional information that differed from the documented account history.  Ms. [redacted] believes that she shouldn’t have received any late fees because she states her first payment was made prior to the late fee date.  Please also note that mailed payments that are received are credited according to the postmark date. 
 
I hope that this clears the misunderstanding regarding the balance on Ms. [redacted]’s account. 
Sincerely,
[redacted], Director Collection Operations
Professional Account Management, LLC

We have previously provided multiple responses and documentation related to this complaint, that validated the account being placed in collections with Professional Account Management, LLC by the District of Columbia.  In a good faith effort to bring this complaint and customer issue to a resolution, we have submitted a credit deletion request to the credit reporting agencies as a one-time courtesy.  The credit deletion request will take 5-7 business days to reflect on the customer’s credit report.

Dear Ms. [redacted],All notices sent from our client, and from PAM, are sent to the registered owner and address on file with the Department of Motor Vehicles. It is up to each citizen to ensure their address is up to date with the DMV at all times and this change is done directly through the DMV. An address change submitted via the USPS unfortunately does not also change your address with the DMV. I will check with our client again and submit your information and request as PAM does not have the authority to dismiss, void or refund any account listed with us from SNJB. I will contact you directly via the email you provided with your complaint to let you know the response from SNJB. If you prefer to communicate via this Revdex.com complaint, that would be just fine as well. Sincerely,[redacted]
Professional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have never received the check that they mentioned they played the same game back to November 2015. Even the supervisor left me a voice message on 05/03/2016 that something might be wrong if I have not received the check.
Regards,
[redacted]

RE:  Revdex.com [redacted] - [redacted]
Dear Mr. [redacted],
Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] were paid in full on April 2, 2013.  An...

update to report the accounts as paid was sent to the national credit reporting agencies on April 3, 2013.  In an attempt to assist Mr. [redacted] and in response to this complaint, a second update has been submitted to the national credit reporting agencies as well.  This update should take 5-7 business days to reflect on Mr. [redacted]'s credit report.
We have contacted Mr. [redacted] and discussed our findings.   Mr. [redacted] understands our position.
 
Sincerely,
[redacted]
Professional Account Management, LLC

Dear Revdex.com, Thank you for the opportunity to respond to the complaint filed with the Revdex.com. We understand he is stating that toll violation notices being sent to him from our client, North Texas Tollway Authority (NTTA), and Professional Account Management (PAM) are not his responsibility and are being...

sent to him in error. This Revdex.com Complaint was submitted by [redacted] (Mr. [redacted]).  However, NTTA and PAM have at all times identified the responsible party for the toll violations as [redacted].  Note that all invoices and correspondence name only [redacted]. Accordingly, at no time has PAM ever sought collection from Mr. [redacted].  We are trying to understand why Mr. [redacted] believes he is or may be responsible for these violations given that they are not addressed to him.  We will be contacting Mr. [redacted] directly to discuss this further and to address his concerns.  For informational purposes, toll violations are captured by photo on all NTTA toll roads and the registered owner of the vehicle at the time of the violation is responsible for payment. Violation notices are sent to the registered address on file with the DMV associated with the plate number, which in this case is Florida plate# [redacted], a Peterbilt Semi Truck. And the registered owner for this plate and vehicle, according to DMV records obtained by NTTA, is [redacted] (not Mr. [redacted]).  The toll violations at issue are referenced below. April 2016 Invoice (#[redacted]): Multiple toll violations listed for FL plate# [redacted], a 1997 Peterbilt. Total due is $108.86May 2016 Invoice (#[redacted]): Five additional toll violations listed for FL plate# [redacted], a 1997 Peterbilt. Total due is $140.46 (includes administrative fees for non-payment)June 2016 Invoice (#[redacted]): Three additional toll violations listed for FL plate# [redacted], a 1997 Peterbilt. Total due is $197.84 (includes administrative fees for non-payment)July 2016 Invoice (#[redacted]): Four additional toll violations listed for FL plate# [redacted], a 1997 Peterbilt. Total due is $259.40 (includes administrative fees for non-payment) Thank you again for the opportunity to respond to Mr. [redacted]’s complaint. As stated above, we will be contacting Mr. [redacted] directly to better understand the situation and to address his concerns.  Again, we are not seeking collection from Mr. [redacted], and we have stopped all collections activity on this account for [redacted] while we investigate this. Please do not hesitate to contact me should there be any further questions or concerns.   Sincerely, [redacted]
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Description: Collection Agencies

Address: P O Box 37038, Washington, District of Columbia, United States, 20013

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