Professional Drywall & Construction LLC

Dear Revdex.com,Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand he has numerous concerns regarding toll violations issued by our client, the Delaware Department of Transportation (DelDOT), now placed with Professional Account Management (PAM) for...

collections. We have reached out to our client regarding Mr. [redacted] accounts and we do understand they have reached out to Mr. [redacted] directly regarding the 5 violations currently placed with PAM. Upon receipt of this complaint, all accounts were placed into a cease communications until proper research and response could be provided. The following is a list of the violations currently placed with us and a detailed response to each of Mr. [redacted] concerns mentioned in his complaint. Please note that all added penalty fees are added be DelDOT prior to placement with PAM pursuant to State of Delaware Code-TITLE 21, CHAPTER 41 § 4127. 1.      Violation# [redacted]: Issued to Maryland plate number [redacted] on June 18th, 2014 at 12:30pm. DelDOT mails a total of two violation notices to the DMV registered owner and address of that plate number, shown to be Mr. [redacted].  After failure to pay, Mr. [redacted] account for this violation is sent to PAM on 12/16/2014. Collection notices were mailed to Mr. [redacted] on 1/06/2015, 02/06/2015 & 3/30/2017. The total amount due for this violation is $66.50. 2.      Violation# [redacted]: Issued to Maryland plate number [redacted] on June 23rd, 2014 at 08:48PM. DelDOT mails a total of two violation notices to the DMV registered owner and address of that plate number, shown to be Mr. [redacted].  After failure to pay, Mr. [redacted] account for this violation is sent to PAM on 12/16/2014. Collection notices were mailed to Mr. [redacted] on 1/06/2015, 02/06/2015 & 3/30/2017. The total amount due for this violation is $66.50. 3.      Violation# [redacted]: Issued to Maryland plate number [redacted] on July 19th, 2014 at 10:24pm. DelDOT mails a total of two violation notices to the DMV registered owner and address of that plate number, shown to be Mr. [redacted].  After failure to pay, Mr. [redacted] account for this violation is sent to PAM on 01/12/2015. Collection notices were mailed to Mr. [redacted] on 1/20/2015, 02/20/2015 & 3/30/2017. The total amount due for this violation is $66.50. 4.      Violation# [redacted]: Issued to Maryland plate number [redacted] on July 25th, 2014 at 12:30pm. DelDOT mails a total of two violation notices to the DMV registered owner and address of that plate number, shown to be Mr. [redacted].  After failure to pay, Mr. [redacted] account for this violation is sent to PAM on 01/12/2015. Collection notices were mailed to Mr. [redacted] on 1/20/2015, 02/20/2015 & 3/30/2017. The total amount due for this violation is $66.50. 5.      Violation# [redacted]: Issued to Maryland plate number [redacted] on February 26th, 2014 at 03:06pm. DelDOT mails a total of two violation notices to the DMV registered owner and address of that plate number, shown to be Mr. [redacted].  After failure to pay, Mr. [redacted] account for this violation is sent to PAM on 01/12/2015. Collection notices were mailed to Mr. [redacted] on 1/20/2015, 02/20/2015 & 3/30/2017. The total amount due for this violation is $66.50. Too address Mr. [redacted] concerns in his complaint:1.      Photographic Evidence of Violations: Each of the toll violation notices that DelDOT mails to the registered owner of the plate includes a photo of the violation. As mentioned earlier, DelDOT has been in contact with Mr. [redacted] directly and is providing copies of all violation notices mailed to him via email.2.      Time-Stamp/Breakdown of Fees: Each of the notices DelDOT is emailing Mr. [redacted] will have complete violation information such as time, date, plate, name, address, breakdown of fees, etc. Also, as mentioned earlier, all added fees are governed by State of Delaware Code-TITLE 21, CHAPTER 41 § 4127.3.      Violations on DelDOT Website: Once accounts are transferred to PAM for collections, violations are no longer available for viewing/payment on the DelDOT website. All payments for violations must be made directly through PAM. This would be why Mr. [redacted] could not bring up the violations via the DelDOT website. If he were to log into the PAM payment site, there is the availability to make payment there: https://www.dspayments.com/delawaredot4.      Previous Notice/Verification: All violation notices from DelDOT and collection notices from PAM are mailed to the DMV registered owner and address of the plate. It is up to the citizen to ensure their address is up to date with the DMV. We have record that we received a dispute letter from Mr. [redacted] on May 12th, 2017. He requested validation of the debt and a letter (with detailed violations information) was mailed to Mr. [redacted] May 14th, 2017 providing requested validation. Violation, collection or validation letters are not sent, and not required to be sent, via Certified Mail. All mail is sent 1st Class via the USPS. 5.      Calls to PAM: We do show Mr. [redacted] spoke with one of our Supervisor’s ([redacted]) on April 19th, 2017 in which (according to [redacted]’s notes), Mr. [redacted] wanted to dispute the violations. [redacted] advised him to submit his dispute in writing. I also show 2 other calls placed to PAM (April 19th and May 15th). Both times Mr. [redacted] was asked to provide complete name and address as it appears on the collection letter and, according to our Representatives’ notes, Mr. [redacted] refused to provide such information. We understand Mr. [redacted] was frustrated with these phone calls, but we require complete information for a number of reasons. We must ensure that we are speaking with the account holder and no one else. With Mr. [redacted] having a common name, we needed to get the information from Mr. [redacted] as it was exactly on his collection notice. We would never want to discuss an account, or its details, without first verifying with 100% certainty we are speaking with the correct person. Because our Reps were not able to get this information from Mr. [redacted], they were unable to help address his concerns. 6.      Validation Letter: The validation letter Mr. [redacted] received provided the ‘seed’ account number which is linked to all other violations Mr. [redacted] currently has with PAM.  The total amount due for all 5 violations is $332.50.  As provided by Mr. [redacted], we sent him details on all of the violations along with his validation letter. This was the only written dispute received by Mr. [redacted] and a response was provided within 2 business days. Initial PAM notices were mailed to Mr. [redacted] back in January of 2015 regarding these violations. These letters contain all information relating to the violation, including name of creditor and how to dispute the violations. Again, all notices are mailed to the DMV registered address. 7.      Credit Reporting: PAM no longer reports any debt to the credit bureau agencies and has not since June of 2016. At that time all accounts were submitted for deletion and this project was completed by August of 2016. Should there be anything on Mr. [redacted] credit report from PAM, we kindly ask for proof that anything is currently on his credit report from PAM so we may further investigate. Again, we understand that DelDOT has already spoke with Mr. [redacted] directly concerning these violations, will be emailing him copies of the violation notices they mailed him and have validated the debt. If Mr. [redacted] or the Revdex.com has any further questions or concerns, please do not hesitate to contact me. Sincerely,[redacted]
Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I read their response and am pleased however it is untrue what they claim as I used snail mail and sent two separate copies of the cancelled $40 check and although she claims I have sent email copies of the $10 check for another citation that is also untrue.  I do not even have a copy of the $10 check in my photo library to send.  Sigh.  Anyway, sounds like progress and hopefully, a resolution.
Regards,
[redacted]

Good Afternoon Revdex.com! I just wanted to follow up quick on this particular Revdex.com response. I know, according to my dashboard, still have 3 days to respond. Unfortunately this particular complaint and the issue of the refund was ultimately an error on the end of our Client and I just received...

confirmation and supporting documentation from them about 15 minutes ago despite nearly 10 days of asking. I want to formulate a thorough response for Mr. [redacted] but just need a bit more time to put everything together. I will absolutely have a response to Mr. [redacted] by end of day Monday the 22nd, which may be a day beyond the allotted time. Very sorry for the delay, but I truly could not answer his complaint without our Client’s response on this. Thank you and have a great weekend,   ______________________________________[redacted]

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand he is stating that toll violations issued by our Client, the Bay Area Toll Authority (BATA), were issued in error due to Mr./Ms. [redacted] selling the vehicle prior to the violations. We also...

understand he states he has submitted the paperwork related to this sale to PAM, however has not received a satisfactory resolution. We have placed the accounts here at PAM for Ms. [redacted] into a cease communication status while we are able validate the violations and reach out to BATA to acquire additional information. I was able to pull a copy of the documentation Mr. [redacted] has previously submitted to PAM and have asked BATA to re-review the validity of the violations under Ms. [redacted] name. We would like to state up front that Mr. [redacted] did submit the documentation to PAM on two occasions, however in both instances our Correspondence Clerks found the document to be un-readable and sent Mr. [redacted] a letter requesting a more clear copy. The 2nd copy that Mr. [redacted] sent us was slightly more clear, but still rather hard to read. I have taken this copy and sent it along to BATA to request a review and decision. Please note that PAM does not have the ability or authority to reduce or dismiss violations placed with us by BATA. Just this morning, BATA did return my email request for review and have agreed to accept the documentation and dismiss the violations in full. We show a total of 20 toll violations listed under Ms. [redacted]. The dismissal will take approximately 24-48 hours to take effect in our system here at PAM, but as I stated earlier, all accounts are in cease communication so no further calls will be made or letters be sent regarding these violations. For the [redacted]s’ reference, the following toll violations will be dismissed in full by BATA and nothing further due to BATA or PAM: Violation Number                           Issue Date [redacted]                          01/07/17          [redacted]                             12/28/16          [redacted]                          01/08/17          [redacted]                             12/27/16          [redacted]                             12/24/16 [redacted]                             12/26/16          [redacted]                          01/04/17          [redacted]                          01/06/17          [redacted]                          01/05/17          [redacted]                             12/29/16 [redacted]                             12/31/16          [redacted]                             01/01/17          [redacted]                             12/18/16           [redacted]                          01/02/17          [redacted]                             12/25/16 [redacted]                          01/09/17          [redacted]                             02/22/17          [redacted]                             02/23/17          [redacted]                             02/20/17          [redacted]                             02/21/17   Thank you again for the opportunity to respond and should the Revdex.com or Mr. or Ms. [redacted] have any further questions or concerns, please do not hesitate to contact me. Sincerely, [redacted] Miller Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The violations were paid years ago in a settlement with the Bay Area Toll Authority aka Fastrak. I could not have registered my car in California without paying outstanding violations. It takes 5 business days for Fastrak to snail mail me the abstract to New York, showing there are no outstanding tickets against license plate number [redacted]. Further more, I have completed California DMV form INF70, asking for a history on my former vehicle license plate number [redacted]. I called Sacramento, California DMV at ###-###-#### and they also stated no outstanding violations are against license plate number [redacted]. Professional Account Management, LLC is fraudulently filing claims against me for violations paid years ago. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Mr. [redacted]'s complaint filed with the Revdex.com. We understand he is stating that a toll violation issued by our Client, the Delaware Department of Transportation (DelDOT) was issued in error due to having valid EZ Pass at the time of the violation....

The violation, now placed with Professional Account Management (PAM), has been placed in a cease communication status while we are able to further investigate and validate the violation with DelDOT. As of the date of this response, we have not yet back from DelDOT as to the results of the validation investigation. As soon as we do hear back from DelDOT, I will report back to Mr. [redacted] via this Revdex.com complaint. Until then, we would like to clarify a few items relating to Mr. [redacted]'s account here at PAM for this violation. Please note that PAM does not have the ability or authority to reduce, dismiss or void any violation placed with us by DelDOT.  We received Mr. [redacted]'s account for collection on 07/21/2017 with a total amount due of $66.50. An Initial/Assignment to Collection Agency letter was mailed the following date. A Request/Demand for Payment letter was mailed on 08/31/2017. Please note that PAM no longer reports to any credit bureau agency and has not since June/July of 2016. Since Mr. [redacted]'s account was not placed with us until July of this year, nothing has (or will ever) be reported to the credit bureaus by PAM. I do see that Mr. [redacted] has written us regarding this violation and has provided a copy of his EZ Pass statement. This, along with this complaint, has been passed along to DelDOT and request to review and validate has been made upon receipt of this complaint. I have also followed up with them again on 9/28/17. I will follow up again today and hope to reach back out to the Revdex.com/Mr. [redacted] on Monday 10/02/17 with the results of the validation.In the meantime, should there be any additional questions or concerns, please do not hesitate to ask.Thank you,[redacted]Professional Account Management, LLC

Dear Revdex.com, Thank you for the opportunity to respond to Ms. [redacted]’s complaint filed with the Revdex.com. We understand she is stating that a citation issued by our client, the City of Evanston, we paid prior to being sent to Professional Account Management for collections. We have researched Ms....

[redacted]’s account here at PAM and have found that Ms. [redacted] was issued two parking citations by the City of Evanston on the same day at different times. We do show that a payment was received by Evanston for one of the citations, but the second remains unpaid and is currently listed with PAM. For reference: Citation #[redacted]: Issued on June 8th, 2016 at 11:17am to Illinois plate number [redacted] for ‘Overtime, Parked in Excess of 2 Hour Max’. The amount of this citation is $40.00, due upon receipt. On June 20th, 2016 the City of Evanston mails the registered owner of the plate, shown to be Ms. [redacted], a Delinquency/Summons to Appear Notice. On August 8th, 2016, for failure to pay the citation, an additional $35.00 penalty fee is added by Evanston and an additional notice is mailed. This account is sent to PAM for collections, with an additional $18.75 penalty fee added, on August 30th, 2016. The total amount due for this citation is $93.75. PAM mails Ms. [redacted] collection letters on August 30th, 2016 and again on October 31st, 2016 and January 30th, 2017. Our correspondence department received a photo copy of the front of check along with a dispute from Ms. [redacted] stating that she paid the citation. Ms. [redacted] only sent us a copy of the front of the check (with a different citation number). PAM sent Ms. [redacted] a letter requesting a copy of the back of the check showing it was cashed. To date, we have not received any further correspondence from Ms. [redacted]. Citation# [redacted]: Issued on June 8th, 2016 at 2:01pm to Illinois plate number [redacted] for ‘Expired Meter’. The amount of this citation is $10.00 due upon receipt. This citation was issued at the same location and by the same officer as the previous citation (but 3 hours later). According to Evanston records, the meter was paid at 9:15am, expired 2 hours later, and Ms. Orelebeke received the citation mentioned above. The meter was paid again and again expired after two hours, resulting in this citation. The officer chose to issue Ms. Orelebeke a citation in the amount of only $10.00 for the second citation. Evanston does confirm that it received payment in the amount of $10.00 for this citation. It is considered paid in full. We hope this clears up any confusion regarding the citations issued to Ms. [redacted] by the City of Evanston. Again, there were two citations issued the same day, but only Citation# [redacted] was paid in the amount of $10.00. The additional citation remains unpaid and is listed with PAM in the amount of $93.75. Should the Revdex.com or Ms. [redacted] have any additional questions or concerns, please do not hesitate to contact me. Sincerely, [redacted]Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]At the time I filed my complaint with Revdex.com LES had still not contacted [redacted] or DMV that payment had been received by them over a year prior even though they had told me several times that they had sent out notices. I had to go to [redacted] and DMV myself and show proof of payment in order to register my vehicle. The police officer assisting me at [redacted] also told me that even though I had made payment over a year prior to LES, that [redacted] still had not received payment from LES. I just last week received a notice from Franchise Tax Board (CA) that the amount of the citation was being deducted from my refund check. I just received my refund check and in fact the $145.00 was deducted. I am now in the process of dealing with FTB to try and get my money back. So no, I don't believe that LES has notified all of the necessary agencies that they received payment. Even if they had contacted [redacted] after I cleared up the citation myself, why does it take over a year? This business should be held responsible for the unnecessary aggravation they cause and should be shut down.
Regards,
Gary [redacted]

Dear Revdex.com, Thank you for the opportunity to respond to Ms. [redacted] complaint filed with the Revdex.com. We understand Ms. [redacted] is requiring clarification of a toll violations issued by our client, South Norfolk Jordan Bridge (SNJB). She states she does not have a driver’s license, does not drive and...

therefore is not responsible for the toll violations now listed with Professional Account Management (PAM) in the amount of $118.25. We would like to state up front that any toll violations issued by SNJB are the responsibility of the registered owner of the plate number at the time of the violations. According to DMV records, at the time of these toll violations, Ms. [redacted] was the registered owner of Alabama plate number 8519AN9. For clarification of the toll violations in question: ·        August 29th-September 21st, 2016:  Seven toll violations are issued for crossing the South Norfolk Jordan Bridge East Toll Plaza without a valid transponder. Photo capture shows this plate to be Alabama number 8519AN9. ·        October 8th, 2016: After matching the plate number, via DMV record search, to Ms. [redacted] the 1st Toll Violation notice is mailed to the DMV registered address on file. The total amount due is $33.25. This total amount due is for the missed tolls only and states if not paid within 30 days an additional $25.00 penalty fee will be added. A copy of this notice is attached. ·        November 8th, 2016: For failure to pay, a 2nd Invoice is mailed to Ms. [redacted] with a total amount due of $58.25. A copy of this notice is attached. ·        December 24th, 2016: A 3rd, and final, notice is mailed to Ms. [redacted] warning of her account being sent to PAM for collections with an additional $ 60.00 added in penalty fees. ·        January 20th, 2017: Ms. [redacted] account is sent to PAM for collection with a total amount due of $118.25. The first collection letter is mailed to Ms. Tisdale. ·        February 20th, 2017: A 2nd collection notice is mailed to Ms. Tisdale, with a total amount still due of $118.25. ·        February 28th, 2017: Ms. [redacted] calls the PAM office, but did not provide our Representative with her full name, which did not allow us to be able to provide Ms. [redacted] with any information regarding these violations. In order to ensure privacy of our citizens and protect confidential information, we do require a citizen to verify their full name in order to proceed with discussing the account listed with us. Unfortunately, Ms. [redacted] was not able to do so, and we could not provide the desired information. We do understand Ms. [redacted] is stating that she does not drive and could not be responsible for these citations. It does not seem that Ms. [redacted] is disputing that the plate number involved in these violations is her plate number. Often we find that a citizen may have co-signed or purchased a vehicle for someone else and therefore their name shows as the registered owner of the vehicle. If Ms. [redacted] is stating that the plate is not registered to her, we can certainly work with her and let her know documentation that is needed to show she was not the registered owner of the plate number at the time of the violations. Thank you again for the opportunity to respond and should the Revdex.com or Ms. [redacted] have any further questions or concerns, please do not hesitate to contact me. Sincerely, [redacted]
Professional Account Management

Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary.  Ms. [redacted] paid the full amount of the violation on 12/22/15 and the account is now closed from Law Enforcement Systems, LLC.  As a customer service courtesy and in consideration of Ms. [redacted]’s attempt to resolve the issue a credit deletion request has been submitted to the national credit reporting agency.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted]’s complaint filed with the Revdex.com. We understand he is stating that he has attempted to contact Professional Account Management (PAM) numerous times to discuss a citation issued by our client, the City of Milwaukee, but has not been...

able to reach a Representative. We have looked into Mr. [redacted]’s account and it appears the City of Milwaukee voided the citation on 9/15/2017 and we mailed Mr. [redacted] a letter confirming this the same day. I was able to look into his account and reach out to the City of Milwaukee to ask if Mr. [redacted] has made any attempts to contact either the City of PAM regarding this citation but according to notes in our system, we do not show any contact was made. We do understand Mr. [redacted] is stating that he would be able to provide copies of his contacts with the City and PAM. If he would be able to forward that information to me directly, I would be happy to look further into why, if Mr. [redacted] did contact our office, why there was not a response given. I do know that PAM does not have a voicemail system where citizens can leave a message and request a call back. We do have an escalations email (which I monitor) however after searching through the emails back to when the citation was issued, I have not seen anything come in from Mr. [redacted]. I can certainly look deeper into the issue if Mr. [redacted] would be able to provide any additional information such as days/times called, number called, email sent, etc. Again, the City has voided and following citation and nothing further is due: ·         Citation# 103260194: Issued on 5/11/2017 to Wisconsin plate number [redacted] for an ‘expired meter’ violation. An initial violation notice is sent to the DMV registered owner, Mr. [redacted], on 06/06/2017 and a 2nd notice is mailed on 6/16/2017. After failure to pay or appeal, Mr. [redacted]’s account is sent to PAM for collections on 8/1/2017 with a total amount due of $58.00. The one, and only, collection letter is mailed within 5 days of receiving Mr. [redacted]’s account at PAM. The City of Milwaukee voided the citation on 9/15/2017 and the account is now considered closed. We would like to state that PAM has only sent one notice to Mr. [redacted] after his account was received by PAM for collections on 8/1/2017. We do not show that Mr. [redacted] ever contacted our office, either by phone, mail or email. Also, when appealing a City of Milwaukee parking citation, a citizen would need to call the City to set up a hearing to appeal the citation. We do not show that Mr. [redacted] had done that either. Again, if Mr. [redacted] would like to provide the copies of communication he states he had with the City and PAM, I would be happy to reach out to our Supervisors and the City in order to investigate further. Thank you again for the opportunity to respond and should the Revdex.com or Mr. [redacted] have any further questions or concerns, please do not hesitate to contact me. Sincerely, [redacted] Professional Account Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have never received the check that they mentioned they played the same game back to November 2015. Even the supervisor left me a voice message on 05/03/2016 that something might be wrong if I have not received the check.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The following is an attempt to furnish you my reading of the offer PAM LLC has made to satisfy my complaint.  I am sending message  this to the Email address I found as there is no way that I have found to furnish details of my take or "view" on the situation in the  letter that Revdex.com Wisconsin has offered  online.   By the way, is that what I am to expect  and that the only purpose of the Revdex.com message to is is to ask me to state that I am simply rejecting the offer made by PAM LLC.  Let me suggest that  you clarify the following text especially where you ask to know my "view on the matter".  "Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]"My complaint is not resolved inasmuch as I have yet to receive a message back for PAM LLC.  I have asked, and indeed have begged,  for responses; but, I am only receiving what I consider computer generated forms which have little to no bearing on my situation.  I have also asked for  a message of some sort of apology and am not yet in receipt of such!  The PAM LLC representative suggested that she reached out to NJ EZ Pass and validated the alleged violation.  I maintain, in fact I can absolutely assert, that there was no violation on my part  as evidenced by the fact that all other EZ-Pass transactions during our trip were accepted without incident and by the fact that my EZ-Pass account automatically replenished  and was therefore. in good standing through out our journey.  Equipment  such as the RF ID Interrogator used to read EZ-Pass tags do on occasion fail.   I firmly believe that the one in question failed and again, through no action or in action on my part.  Moreover I am 90% certain that I received no  notice from the NJ-EZ-Pass office that an alleged violation did occur.  I say 90% instead of 100% because I do recall exercising an online dispute feature back in the Sept/Oct time frame.  However the PAM LLC representative suggested thatNJ-EZ-Pass sends out two violations notices.  I am 99.9% sure that if I received any notice at all, it was a single notice which lead me to the dispute feature. Like what appears to be many other things wrong with the NJ EZ-Pass operation I received no notice as to whether or not that feature was working.  I received no indication, one way or the other,  from the office providing that online dispute feature had registered the dispute.  I consequently assumed that the dispute was cleared and that not further action was required on my part.  I then received the first "notice of assignment of collection" (or whatever the notice is called) from PAM LLC.   I have already supplied that  information about that and  subsequent actions to you!  To satisfy my complaint I need to get from [redacted] (PAM LLC Representative) a self addressed, stamped envelope (as I stated , on principle I will not pay the $0.49 postage),  into which I will gladly insert a one dollar bill  ... not a check.  I will pay no convenience fee or spend more than  the $1.00 to satisfy the toll amount due.  Mr. or Ms. [redacted] offers the following "Please let me know if you would like me to mail you an envelope with my address on it so you may send the check to my attention. I can get that out in the mail for you right away."  but does not let me know how to reach him or her.  Moments ago I sent a fax to his or her attention and perhaps that will resolve that problem but in past experience my fax's messages have gone unanswered.  I hope you'll agree that I have every reason to believe this too will go unanswered. If these things are done I think the issue will resolve itself.  I have wasted way too much time already and don't wish to prolong the agony of watching incompetence on the part of PAM LLC to continue to unfold.
Regards,
[redacted]

We are researching the refund request that was previously submitted in June 2015 to our client.  A final response will be submitted when that investigation is complete with our client which we anticipate by the end of the week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As a responsible citizen, my address was updated with the DMV. I resent the fact that PAM would imply otherwise. SNJB's employees did not do their due diligence when sending these invoices and instead sent the notifications to a NH address when it is clear that my car was registered in VA. Anyone with an ounce of common sense would have seen that there was something wrong with that picture and would have tried a different mode of correspondence to inform me that I had a balance due. I think that your company lack integrity and is aiding companies such SNJB in their efforts to make money and rip off consumers by charging exorbitant fees for services that shouldn't be this costly. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I in response to the reply from PAM, I found that my issues have not really been answered, and that a bunch of excuses leave me right where I have been with my issue. PAM sent me a bill with no instructions to dispute anything, whether with their own company or with BATA. No response was indicated to what they are doing considering this matter. I want to know what their actions will be regarding sending bills with no other information other than how to pay a faulty bill. Also, I was charged on a progressive scale based on how late the bill was. I was charged 7.75 at the first step and never sent the bill, having legally switched my address, they sent the bill to an address that I did not live at and let the charges increase to maximum. This is an issue that is also PAMs because they are continuing to send bills to old registration addresses. If someone changes their address, and PAM does not check and sends the bill to the wrong address, PAM should be liable for negligence for not rising to the standard of care that they should checking motor vehicle information that changes quite often. Again, I would like to know what action is being taken to fix this problem with their procedures. Lastly, I have not received any information other than being pointed at BATA for my bill. How about having a supervisor from BATA call me to resolve the issue that both PAM and BATA have? I need not do any appeal process with BATA, because I was never notified. It is a technical problem with PAM-BATA, and not my issue. Lastly, the story given by PAM, saying that I passed through a toll booth designated for fast pass is wrong. The light up sign said "CASH", and there was nobody in the booth to collect cash. For following the sign I was lead to pay more, and brought into this debacle. I would like PAM to contact their co-agency, BATA, and solve the dispute. Then please contact me by emailing me a direct number for me to call the supervisor at who can assist me in solving this dispute. Thank you.
Regards,
[redacted]

Thank you for the email. We did put in an email request to Brookline confirming that Mr. [redacted] account stands at $0.00. Brookline did confirm they have received Mr. [redacted] payment and he now has a zero amount due with them. We are still waiting on confirmation to be sent electronically to PAM from Brookline confirming Mr. [redacted] account can be cleared with PAM. In the meantime, please know that a cease communication hold is placed on his account until we receive this electronic submission. Myself and [redacted] are checking in with Brookline and checking his account here to make sure his account gets closed out with us. Again, no calls, letters or any further action of any type will occur for this citation from PAM. Please consider this email confirmation that Mr. [redacted] has satisfied his citation with the City of Brookline and he has no further amount due with Brookline or Professional Account Management. Thank you, and Mr. [redacted], for your patience while we worked with the City of Brookline. Sincerely, ______________________________________[redacted]
Compliance & Administration CoordinatorPhone 414-847-3744Fax: 414-847-6744[redacted]

Dear Revdex.com, Thank you for the opportunity to respond to Ms. [redacted] complaint filed with the Revdex.com. We understand she is stating that a parking ticket issued by our client, the City of Milwaukee, was issued in error due to the plate in question not being owned by Ms. Leahy since it expired in 2015. We...

have placed a cease communication on the account here at Professional Account Management (PAM) in order to obtain information and validation of the citation. We would like to state up front that when a citation is issued by the City of Milwaukee and goes unpaid, citation notices and eventual PAM collection notices are sent to the owner and address on file with the DMV at the time of the citation. For reference, we have the following citation currently placed with PAM for collections: ·         Citation# [redacted]: Issued on 01/17/2017 at 20:50 to Wisconsin plate number [redacted] for ‘Prohibited Parking’. The amount of the initial ticket is $35.00 and is due with 14 days to avoid additional penalty fees. A late notice is sent by the City of Milwaukee to the DMV registered owner of the plate number, Ms. [redacted], on 2/24/2017. For failure to pay or appeal with the City of Milwaukee Ms. [redacted] account is sent to PAM for collections on 4/07/2017 and an initial collection notice is mailed the next day with a total amount due of $40.00. We do show Ms. Leahy contacted our office on 10/12/2017 to state that she no longer owns the plate number in question and is therefore not responsible for the citation. Our Representative advised Ms. Leahy of the dispute process and to mail in documentation showing that she did not own the plate in question at the time of the violation. This documentation can include a plate history from the DMV or bill of sale (if she sold the vehicle) showing she did not own the plate at the time of the 01/17/2017. As of today, we have not received this documentation.  This is standard documentation that the City of Milwaukee requires us to request of citizens when claiming they no longer own the plate number in question. Any kind of transfer of liability document would suffice to show Ms. Leahy did not own the plate in January of this year. According to DMV records, Ms. Leahy is still the registered owner and therefore liable for the citation, according to the City of Milwaukee. If Ms. Leahy would have any of the above documentation to provide, I would be happy to immediately present this to the City for review and potential dismissal. She may include this in a response via this complaint with the Revdex.com or directly to our escalation email [email protected]. Thank you again for the opportunity to respond and please do not hesitate to contact me with any additional questions or concerns. Sincerely, [redacted]
Professional Account Management, LLC