Prog Leasing, LLC

On July 21, your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive LeasingRecently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account Thank you for your business and allowing us to be of service Your concerns are important to us

Case Number: [redacted] Account Number: [redacted] Dear Ms [redacted] , On May 11, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matterMs [redacted] , thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at ###-###-####

10/29/ [redacted] Case Number: [redacted] Account Number: [redacted] Dear Ms [redacted] , On October 29, 2015, your complaint filed with the Better Business Bureau UT was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter Ms [redacted] , thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at ###-###-#### Sincerely, Jake D [redacted] Compliance Manager Cc: Revdex.com

7/6/ [redacted] Case Number: [redacted] Account Number: [redacted] Dear Ms***, On July 6, 2015, your complaint filed with the Better Business Bureau UT was referred to the Complaint Investigations Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Complaint Investigations Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter [Name], thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Complaint Investigations Department at [redacted] Sincerely, Jake D [redacted] Compliance Manager Cc: Revdex.com

Your complaint filed with the Revdex.com UT on September 12, 2017, was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at 844-702-

Your complaint filed with the Revdex.com UT on September 1, 2017, was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at 844-702-

5/15/ [redacted] Case Number: [redacted] Account Number: [redacted] Dear Ms [redacted] , On May 5, 2015, your complaint filed with the Better Business Bureau UT was referred to the Complaint Investigations Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Complaint Investigations Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter Ms [redacted] , thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Complaint Investigations Department at [redacted] Sincerely, [redacted] Compliance Counsel Cc: Revdex.com

On February 3, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter

DATE \@ "MMMM d, yyyy" July 15, [redacted] Case Number: [redacted] Account Number: [redacted] Dear Mr [redacted] , On July 10, 2015, your complaint filed with the Better Business Bureau UT was referred to the Compliance Specialist Department at Progressive Leasing Per our discussion Progressive Leasing does not currently report on an account that is paid in full to any credit reporting agenciesWe did provide a letter stating your account had been paid in full which you could use to self-report Mr [redacted] , thank you for your business and allowing Progressive Leasing to be of service Your concerns are important to us If you have any further questions regarding this matter, please contact our Complaint Investigations Department directly at [redacted] Sincerely, Jake D [redacted] Compliance Manager Cc: Revdex.com

10/26/ [redacted] *** [redacted] Case Number: [redacted] Account Number: [redacted] Dear Ms***, On October 26, 2015], your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter Ms***, thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at ###-###-#### Sincerely, Jake D [redacted] Compliance Manager Cc: Revdex.com

Your complaint filed with the Revdex.com UT on October 31, was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Compliance Department tried to reach you at the number provided, but were unable to reach you or leave a message We will continue to attempt to reach you or you may contact the Compliance Department at 844-702- We are interested in working together to resolve this matterThank you for your business and allowing us to be of service Your concerns are important to us

12/29/ [redacted] Case Number: [redacted] Account Number: [redacted] Dear Ms***, On December 28, 2015, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing We also received the letter from your attorney on this same day We will provide response in this matter to your attorney If you would like to speak with us directly regarding this matter you may contact our Compliance Department at ###-###-#### or by email at [redacted] @progleasing.com Ms***, thank you for your business and allowing us to be of service Your concerns are important to us Sincerely, Jake D [redacted] Compliance Manager Cc: Revdex.com

On April 27, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matterMr [redacted] , thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at 844-702-

Revdex.com: Progressive was more than accommodating in rectifying the issue Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will contact the business directly per their requestPlease keep this complaint open until the issue is resolved Sincerely, [redacted]

Case Number: [redacted] Account Number: [redacted] Dear Ms [redacted] , On April 9, 2016, your complaint filed with the RevDex.com UT was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we hoped to speak with you directly One of our agents from the Compliance Department attempted to contact you by phone but was unable to reach you You will see an adjustment reflected on your account within business days Please contact the Compliance Department for additional details about this adjustment Ms [redacted] , thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at ###-###-####

On January 18, your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concerns on your account Thank you for your business and allowing us to be of service Your concerns are important to us

Complaint: [redacted] I am rejecting this response because: I have contacted Progressive Leasing numerous time before filling this complaint and progessive Leasing always gave me the runaround by saying it was [redacted] that charges the $fee and not progressive leasing When I would contact [redacted] they would say it was progressive leasing that charged the fee Now that I am filling a complaint with the Revdex.com they want me to contact them, so they can tell me again it is not progessive leasing it is [redacted] I would just like a cash refund The only way I will contact progressive leasing if they are attempting to give me a cash refund for the fee I paid that clearly stated it was a payment in my contract Thanks Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have given written authorization to the Revdex.com to contact progressive leasing, so no, I am not legally required to contact progressive via phone, so they can harrass me verbally like they abuse my phone lineThe CEASE AND DESIST is for PROGRESSIVE TO STOP HARRASSING ME VIA TELEPHONE, so I will not be tricked into contacting this company so they can say my call initiated authorization for them to further harrass meFurthermore, this company has failed to update recordes showing I made a payment this month causing a double payment, has failed to give me headquarters, and has illegally ignored my CEASE AND DESIST by harrassing me and my phone after the CEASE AND DESIST, (not only can I provide proof of such, this email also provides proof).Again, the Revdex.com HAS EVERY RIGHT AND MY FULL COOPERATION/AUTHORIZATION/CONSENT TO CONTACT PROGRESSIVE REGARDING MYSELFThe CEASE AND DESIST PERTAINS TO PROGRESSIVE NOT CONTACTING MYSELF/FAMILY DIRECTLY, THE CEASE AND DESIST IS NOT FOR THE Revdex.com, AND IS NOT A LEGAL REASON FOR PROGRESSIVE TO IGNORE SEVERAL VIOLATIONSI DEMAND TO SEE WHAT LAW JUSTIFIES PROGRESSIVE TO NOT ADDRESS THIS ILLEGAL BEHAVIOR, AGAIN SUPPLY A VALID LAW/LEGAL REASON IN REGARDS TO WHY PROGRESSIVE IS NOT ADDRESSING THE ILLEGAL ACTIVITIES Sincerely, [redacted] ***

Dear Ms [redacted] , On July 21, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing Progressive has conducted an investigation regarding your concerns Recently, one of our agents spoke with you by phone and a resolution was reached with regards to what actions were necessary to address your concernsYou have provided all the necessary information and you have cooperated fully with our investigation As discussed, you will see an adjustment reflecting on your account within three (3) business days Ms [redacted] , thank you for your business and allowing us to be of service Your concerns are important to us If you have any further questions regarding this matter, please contact the Compliance Department directly at ###-###-####