Prog Leasing, LLC

8/14/
*** ***
** *** ***
*** ** ***
Case Number: ***
Account Number: ***
Dear Ms. ***,
On August 13, 2015, your complaint filed with the RevDex.com UT was referred to the
Complaint Investigations Department at
Progressive Leasing Please allow us the
opportunity to summarize the resolution and actions taken to resolve your
concern
Progressive Leasing has conducted an investigation regarding
your concerns. Recently, one of our
agents spoke with you by phone and a resolution was reached with regards to
what actions were necessary to adjust your account. As discussed, you will see an adjustment
reflecting on your account within three (3) business days.
Ms***,
thank you for your business and allowing us to be of service Your concerns are important to us. If you have any further questions regarding
this matter, please contact the Complaint Investigations Department directly at
***
Sincerely,
Jake D**
Complaint
Manager
Cc: Revdex.com

12/28/
*** ***
*** *** ***
*** ** ***
Case Number: ***
Account Number: ***
Dear *** ***,
On December 28, 2015, your complaint filed with the
Revdex.com UT was referred to the
Compliance Department at Progressive Leasing.
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly. One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter
***, thank you for your business and allowing us to be of
service. Your concerns are important to
us. You can reach the Compliance
Department at ###-###-####
Sincerely,
Jake D**
Compliance
Manager
Cc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We also talked with the representative from Progressive Leasing and explained to her all our concerns about people who can be mislead with wrong informationWhen we bought the mattress we wanted to buy, and the seller said: yes, you buy a mattress, she never said that it was a leaseWe accept the response, but we wanted to be sure that Progressive Leasing train really well to people who is offering their service, and we expressed it to the representative who called us
Sincerely,
*** ***

9/2/2015*** *** *** *** *** *** ** ***Case Number: ***Account Number: ***Dear Ms***,On September 1, 2015, your complaint filed was referred to the Complaint Investigations Department at Progressive Leasing Per our conversation, we confirmed
your account is paid in full With the account being paid in full this completes your financial obligation with our company To confirm, no further payments will be pulled from your bank account for your lease with Progressive Leasing. Ms***, thank you for your business and allowing Progressive to be of service Your concerns are important to us If you have any further questions regarding this matter, please contact our Complaint Investigations Department directly at ***. Sincerely, Jake D** Compliance Manager

Dear Ms ***, On August 5, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing Recently, one of our agents spoke with you by phone and a resolution was reached with regards to what actions were necessary to
close your account with Progressive. As discussed, you will see an adjustment reflecting on your account within ten (10) business days. Ms***, thank you for your business and allowing us to be of service Your concerns are important to us. If you have any further questions regarding this matter, please contact the Compliance Department directly at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, However since I am in a deployed location and I do not have phone service, the best way to communicate is through emailMy email address is ***
Sincerely,
*** ***

8/21/
*** ***
*** *** *** ***
*** ** ***
Case Number: ***
Account Number: ***
Dear Ms***,
On August 21, 2015, your complaint filed with the RevDex.com UT was
referred to the Compliance Department at Progressive Leasing.
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly. One of our agents from the Compliance
Department attempted to contact you but was unable to reach you and did not
have the option to leave a voicemail. Please contact our office at your earliest
convenience
Ms***, thank you for your business and allowing us to
be of service. Your concerns are
important to us. You can reach the Compliance
Department at ***
Sincerely,
Jake D**
Compliance
Manager
Cc: Revdex.com

Complaint: ***
I am rejecting this response because: I just had to have my phone turned off because I couldn't afford to pay the billI do apologize but being disabled and living on a fixed income, I have no way to get anywhere to make the callI do apologizeYou are welcome to contact me through email
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Kevin, from Progressive Leasing contacted me on Friday, July 17, and wanted me to FAX in more paperwork to him to verify the unauthorized funds that the company took from my bank accountHe informed me that he did not have the information, but I know that to be untrue. I explained to Kevin that the paperwork was faxed several times, received, & verified by Supervisors Vili, Nate, & Josephine and that I would not be faxing anything else to him. Kevin put me on hold during the conversation for approximately minutes and came back to offer me the return of my $Continuous Overdraft Fee and that would be itHe declined to settle my account as Paid In Full and I explained to him that I would not be accepting his offer.Progressive Leasing has been dishonest, unprofessional, and down right disrespectful during this entire process and I want to be done with this company COMPLETELY! They refused to compensate me for my time, gas, & fees I had to pay for the numerous faxes sent to them. This has been a very stressful situation for me trying to get my money that they basically stole in the first place. Progressive Leasing can chalk up the remaining balance of $that I owe because I do not TRUST this company at all. I have requested too many times that they remove my banking account information from their files and they refuse. I am in constant contact with a bank representative to ensure Progressive Leasing is not attempting any further transactions with my bank account. If Progressive Leasing cannot understand the headache and frustration that this has caused me, then shame on them. My resolution for this still stands at I want my $refunded to me via mail and the balance of $to be considered PAID IN FULL by Progressive Leasing. This is the TOTAL of $that I requested in my complaint.
Sincerely,
*** ***

1/5/
*** ***
*** *** *** *** ***
*** ** ***
Case Number: ***
Account Number: ***
Dear Revdex.com,
We received the response from Mrs*** regarding our
previous correspondence.
We are willing to listen to the customers
concerns. If the customer would like to
email us at ***@progleasing.com
or contact us by phone at ###-###-####
we would be happy to further discuss her concern and work towards a resolution
Thank you again for your assistance. Mrs*** may continue to correspond and
resolve this matter with the Compliance Department directly at ***@progleasing.com.
Sincerely,
Jake D**
Compliance
Manager
Cc: Revdex.com

On November 3, your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account Thank you for your business
and allowing us to be of service Your concerns are important to us

12/17/
*** ***
*** *** *** *** ***
*** ** ***
Case Number: ***
Account Number: ***
Dear Mr***,
On December 16, 2015, your complaint filed with the
Revdex.com UT was referred to the Compliance
Department at Progressive Leasing.
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly. In honor of your Cease and Desist request, we will need you to contact an agent in the Compliance Department within three (3)
business days Our hope is to obtain additional
information so that we may work together to resolve this matter
Mr***, thank you for your business and allowing us to be
of service. Your concerns are important
to us. You can reach the Compliance
Department at ###-###-####
Sincerely,
Jake D**
Compliance
Manager
Cc: Revdex.com

Progressive has conducted an investigation regarding your concerns. Recently, one of our agents spoke with you by phone and a resolution was reached with regards to what actions were necessary to close your account with Progressive. You have provided all the necessary information and you
have cooperated fully with our investigation. As discussed, you will see an adjustment reflecting on your account within three (3) business days

On April 12, your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account Thank you for your business
and allowing us to be of service Your concerns are important to us

Your complaint filed with the Revdex.com UT on February 27, 2018, was referred to the Compliance Department at Progressive Leasing. In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly. One of our agents
from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service. Your concerns are important to us. You can reach the Compliance Department at 844-702-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I believe the concerns are outlined in this complaint, if I was able to resolve the matter with progressive, then I would have never contacted the Revdex.comPrevious attempts were made via email, My emails were ignored repeatedly, so if progressive continues to go around offerring some sort of resolution through Revdex.com, there is no point, and I will take this as not trying to resolve anythingProgressive needs to offer a resolution or this complaint will never get resolvedFurthermore, listen to my concerns????? This is the purpise of filing a complaint with the Revdex.comIm not going to continue to play this back and forth gameI will be seeking further action
Sincerely,
*** ***

On January 19, your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account Thank you for your
business and allowing us to be of service Your concerns are important to us

On September 16, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing. In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly. One of our
agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matterMr***, thank you for your business and allowing us to be of service. Your concerns are important to us. You can reach the Compliance Department at 844-702-

9/8/
***
*** *** *** *** *** *
*** ** ***
Case Number: ***
Account Number: ***
Dear Ms***,
On September 8, 2015, your complaint filed with the
Revdex.com UT was referred to
the Compliance Department at Progressive Leasing.
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly. One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter
Ms***, thank you for your business and allowing us to
be of service. Your concerns are
important to us. You can reach the Compliance
Department at ###-###-####
Sincerely,
Jake D**
Compliance
Manager
Cc: Revdex.com