Prog Leasing, LLC

Dear Mr***, We received your response through the Revdex.com. Unfortunately, we have been unsuccessful in our attempts to contact you by phone, and have left messages asking that you return our call We were able to briefly communicate with you through email, but have not recently received another response Our program, as you indicated, is based on No Credit Needed - we do not check your FICO credit scores in order to approve you with our company. We use your employment (income) and bank account history, in addition to Consumer reporting agencies , to assist in our approval process. Unfortunately, at the time of your application, you bank account history was not meeting the minimum requirements to be approved with our program. We can assure you that your information sent to us is stored in our secure database, and will not be shared with any other company. With regards to *** ***, we reference the Consumer history that they provide, which is not a reflection of your credit scoresWe regret the difficulty you may have experienced in speaking with them regarding the status of your application If you would like to further discuss this matter, please contact our Complaint Investigations Department at ***. Thank you,Jake D**Compliance Manager

*** * ***
*** *** **
*** *** ** ***
Case Number: ***
Account Number: ***
Dear Ms***,
On July 28, 2015, your complaint filed with the RevDex.com UT was referred to the Complaint
Investigations Department at
Progressive Leasing.
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly. One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter
Ms***, thank you for your business and allowing us to
be of service. Your concerns are
important to us. You can reach the Complaint
Investigations Department at ***
Sincerely,
Jake D**
Compliance
Manager
Cc: Revdex.com

12/28/
*** ***
*** *** *** *** ***
*** ** ***
Case Number: ***
Account Number: ***
Dear Revdex.com,
We received the response from Mrs*** regarding our
previous correspondence. We regret that
we improperly identified her. Please
accept our sincere apologies
We will
continue to strive to ensure that all correspondences include the name of the
representative you are working with. In
response for Mrs***’s request for statements, we have sent a transaction
history to the email on file of ***@gmail.com. Additionally, payment notifications are sent
to this email address six (6) days prior to the payment due date. We ask that the email notifications be
accepted as statements of the upcoming transaction on the account
Thank you again for your assistance. Mrs*** may continue to correspond and
resolve this matter with the Compliance Department directly at ***@progleasing.com.
Sincerely,
Jake D**
Compliance
Manager
Cc: Revdex.com

8/18/2015 *** *** *** *** ** *** Case Number: ***Account Number: *** Dear Mr***,On August 14, 2015, we received your response to our previous correspondence through the Revdex.com UT. Recently, one of our agents spoke with you by phone and a resolution was reached regarding this matter. As discussed you will see the adjustment reflected on your account within three (3) business days. Mr***, thank you again for allowing us to address your concerns. If you have any furtherquestions regarding this matter, please contact our Compliance Department directly at ***. Sincerely, Jake D** Compliance Manager

On March 4, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing. In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly. One of our agents
from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matterMs***, thank you for your business and allowing us to be of service. Your concerns are important to us. You can reach the Compliance Department at 844-702-

We regret the difficulty in being able to reach you by phone. We received your voicemail and have attempted to call the phone number provided on this complaint, however, it has been out of service so we were unavailable to leave a voicemail. We have reached out by email and provided our number to call or you can correspond through email as well. We are interested in speaking with you to resolve the matter. Please contact our Compliance department at 844-702-between the hours of 8:30am - 4:30pm Mountain time

On November 2, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing. In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly. One of our agents
from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matterMs***, thank you for your business and allowing us to be of service. Your concerns are important to us. You can reach the Compliance Department at 844-702-

8/3/2015*** * *** *** **
*** *** ** ***Case Number: ***Account Number: ***Dear Ms***,On July 27, 2015, your complaint was referred to the Compliance Department at Progressive Leasing As part of our conversation, we have identified the letter you received from our Bankruptcy Department was regarding the return of the property associated with your lease with Progressive Leasing The account you had with Progressive Leasing was a lease-to-own program which means you never owned the propertyWe understand you filed bankruptcy and the debt was discharged This removed your responsibility to continue paying on the accountAs such, Progressive Leasing has discontinued any collection efforts on the account However, Progressive Leasing does still own the property associated with this accountThat is why you received a letter to have the merchandise collected To confirm, Progressive Leasing is not attempting to collect any debt associated with your account due to the bankruptcy filing The property being leased was not paid for and with it being a lease, the property does need to be returned to Progressive Leasing. Ms***, thank you for your businessYour concerns are important to us If you have any further questions regarding this matter, please contact our Complaint Investigations Department directly at ***. Sincerely, Jake D** Compliance Manager

12/7/
*** ***
*** ** *** *** *** ***
Norfolk, VA
Case Number: ***
Account Number: ***
Dear Ms***,
On December 7, 2015, your complaint filed with the RevDex.com UT was referred to the
Compliance Department at Progressive Leasing.
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly. One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter
Ms***, thank you for your business and allowing us to
be of service. Your concerns are
important to us. You can reach the Compliance
Department at ###-###-####
Sincerely,
Jake D**
Compliance
Manager
Cc: Revdex.com

On July 25, your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account Thank you for your business
and allowing us to be of service Your concerns are important to us

On March 21, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing. In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly. One of our agents
from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matterMs***, thank you for your business and allowing us to be of service. Your concerns are important to us. You can reach the Compliance Department at 844-702-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

5/21/2015*** *** *** *** *** ** *** Account Number: ***Dear Mr***,On May 17, 2015, your complaint was referred to the Complaint Investigations Department at Progressive Leasing Please allow us the opportunity to summarize the resolution and actions
taken to resolve this. As the result of our investigation, we have refunded the amount $*** to your account as of May 18, To confirm, your account has been set as paid in full and a letter sent to you for your records.Mr***, thank you for your business and allowing Progressive to be of service Your concerns are important to us If you have any further questions regarding this matter, please contact our Complaint Investigations Department directly at ***. Sincerely, *** *** Compliance Manager

Complaint: ***
I am rejecting this response because: I never got a resolution/response that dayDidn't even call them that day
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I attempted to call back and got a voice mail once moreI asked for them to leave a message if calling back from an unknown source so I can return the callI reached out to FedEx and they told me that too much time has passed and they could not help meProgressive leasing claimed that they would contact FedEx originally and that's the reason so much time has passedI attempted to contact their investigation department at least times and they had no one available to speak to me, claimed they would return my call, like just nowI don't have a clue what to do now but seek an attorneyProbably cost me more in the long run, but I am not paying for an item I never received
Sincerely,
*** ***

Case Number: *** Account Number: *** Dear Mr ***, Progressive Leasing has received your response regarding the concerns with your account. Progressive Leasing works in partnership with merchants to provide a lease option for merchandise. In the event that a customer chooses to return merchandise, we first allow for the Merchants return policy to be honored and adjust a customer’s account accordingly. Additionally, Progressive Leasing also provides an internal return process that allows a customer to terminate their lease. You have provided notice that a return was done through the merchant. Therefore, Progressive Leasing has taken the opportunity to communicate the next steps of the process to close out your account It is our desire to complete this process as timely as possible and thank you in advance for your patience Mr***, thank you again for allowing us to be of service If you would like to further discuss this matter, please contact the Compliance Department directly at ###-###-#### Sincerely, Jake D** Compliance Manager

Complaint: ***
I am rejecting this response because:
Progressive has done nothing what so ever to comply with what I had asked forMattress Firm offered me to return the merchandise, the return went to Mattress Firm, not ProgressiveHow Mattress Firm explained to me was they would accept the merchandise as a returnMattress firm will be sending a credit to Progressive of what they owe to meSo the only reason they are sending a refund is because according to their policies they need to, since Mattress firm has accepted the merchandise for a returnIn all of my contacts with Progressive all they have done is argued with me, none of their encounters with me were productive or acceptable, if anything they were rude.
Sincerely,
*** ***

Your complaint filed with the Revdex.com filed on January 19, 2018, was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account Thank you for your
business and allowing us to be of service Your concerns are important to us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: progressive leasing are a fraud and they fabricated my application, stating that my account at the time of the application was negative That was incorrect; as when I initially applied my account was fully funded, however they could not verify my banking informationSo on Saturday 5-2-my account had a balance of centsHowever when applying it states that you must have a checking account that has been open for at least monthsNot have a balance of any sort; and again I was approved with nothing in my accountSo I'm rejecting their offerThey are ridiculous and misleading and *** did not help at allFabricating a untrue balance.
Sincerely,
*** ***