Prog Leasing, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

10/7/2015
 
 
[redacted]
[redacted]
[redacted]
  
Case Number:  [redacted]
Account Number:  [redacted]
  
Dear Ms. [redacted],
 On October 7, 2015, your complaint filed with the RevDex.com UT was referred...

to the Compliance  Department at Progressive Leasing. 
 In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to be of
service.  Your concerns are important to
us.  You can reach the Compliance
Department at ###-###-####.
  
Sincerely,
  
Jake D**  
Compliance
Manager

3/18/2016
 
[redacted]
[redacted]
[redacted]
 
Case Number:  [redacted]
Account Number: [redacted]
Dear Ms. [redacted],
On March 18, 2016, your complaint filed with the RevDex.com UT was referred to the Compliance Department...

at Progressive
Leasing. 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.
 
Sincerely,
  Jake D**
Compliance
Manager

Case Number:  [redacted] Account Number:  [redacted] Dear Ms. [redacted], On May 25, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  Progressive has conducted an investigation regarding your concerns. ...

Recently, one of our agents spoke with you by phone and a resolution was reached with regards to what actions were necessary to pay off the account with Progressive.  As discussed, you have three remaining payments.  After the final payment processes, a paid-in-full letter will be sent to you via the email address we have on file. Ms. [redacted], thank you for allowing us to be of service.  Your concerns are important to us.  If you have any further questions regarding this matter, please contact our Compliance Department directly at ###-###-####.

On June 1, 2017 your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing.  Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.   Thank you for your business...

and allowing us to be of service.  Your concerns are important to us.

Dear Ms. [redacted], According to our records you have spoken with customer service agents at Progressive but not with a representative in our Compliance Department.  We are very interested in resolving your concerns but would like to speak with you to ensure that we completely understand the details of the situation, and ensure a mutually satisfactory resolution for your concerns.  We regret that your experience has not met your expectations and we will work to address any concerns identified.   Please allow us the opportunity to work with you regarding this matter. You may reach our Compliance Department at 844-702-5082.

Complaint: [redacted]
I am rejecting this response because:I email only. I have talked emailed and need proof of what they say. I saved all my emails. Email me if you need to get a hold of me.  [redacted]@hotmail.com 
Sincerely,
[redacted]

Your complaint filed with the Revdex.com UT on September 19, 2017 was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

3/9/2016
 
[redacted]
[redacted]
[redacted]
 
Case Number:  [redacted]
Account Number:  [redacted]
Dear Ms. [redacted],
On March 9, 2016], your complaint filed with the RevDex.com UT was referred to the...

Compliance  Department at Progressive Leasing. 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.
 
Sincerely,
 
Jake D**
Compliance
Manager

Your complaint filed with the Revdex.com UT on December 2, 2017, was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we would like to speak with you directly.  One of our...

agents from the Compliance Department will be contacting you within three (3) business days.   Thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

10/23/2015
 
[redacted]
[redacted]
[redacted]
 
Case Number:  [redacted]
Account Number:  [redacted]
 
Dear Ms. [redacted],
On October 23, 2015, your complaint filed with the RevDex.com UT was referred to the...

Compliance  Department at Progressive Leasing. 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us
to be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.
 
Sincerely,
 
Jake D**  
Compliance
Manager
Cc: Revdex.com