Prog Leasing, LLC

5/29/
*** ***
PO Box ***
Greenwich, CT
***
Case Number: ***
Account Number: ***
Dear Mr***,
On May 29, 2015, your complaint filed with the
RevDex.com UT was referred to the Complaint Investigations Department at
Progressive Leasing.
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly. One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter
Mr***, thank you for your business and allowing us to
be of service. Your concerns are
important to us. You can reach the Complaint
Investigations Department at ###-###-####
Sincerely,
*** ** ***
Compliance
Counsel
Cc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
While it is my desire to work with this company, I repeatedly tried to resolve the matter on numerous occasions, with no response, repeatedly ignoring my emails, ect., Also, compliance states that as of 12-17-2015, my account was marked accordingly per the cease and desist request, but, I was still receiving annoying, harrassing repeated phone calls from morning until evening prior to 12-17-and afterIt is hard to tttry and resolve matters with a company whose representatives who ignore my requests for statements, names, and upper managementAlthough I would like very much to resolve this matter and proceed with future positive dealings with progressive, the abusive, annoying, obnoxious collection activity can not be ignored, nor can the repeated requests for representatives names, as I have done everything according to progressive policy, I would seek reimbursement, ect., before I can fully resolve and close out this complaint, as I have evidence of all the illegal phone calls from numerous numbers proving harrassment.Sincerely,
*** ***

On July 16, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing. In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly. One of our agents
from the Compliance Department tried to contact you but was unsuccessful in our attempt. We would like to obtain additional information so that we may work together to resolve this matterThank you for your business and allowing us to be of service. Your concerns are important to us. You can reach the Compliance Department at 844-702-

DATE \@ "MMMM d, yyyy" April 6,
*** ***
*** ***
*** ** ***
Case Number: ***
Account Number: ***
Dear Mr
***,
On 4/6/2015, your complaint filed with the RevDex.com UT was referred to the Complaint Investigations Department at
Progressive LeasingPlease allow us the opportunity to summarize the
resolution and actions taken to resolve this matter
Recently, we discussed this matter over the phone and
reached a resolution that would satisfy both partiesYour account has been
adjusted pursuant to our agreed upon resolution and will now be reflected on
your account
Mr***, thank you for your business and allowing Progressive
to be of service Your concerns are
important to us. If you have any further
questions regarding this matter, please contact our Complaint Investigations
Department directly at ***
Sincerely,
*** ** ***
Compliance
Counsel
Cc: Revdex.com

Your complaint filed with the Revdex.com filed on December 13, 2017, was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account You will see an
adjustment reflecting on your account within business daysThank you for your business and allowing us to be of service Your concerns are important to us

June 10, 2015 *** *** *** *** ** *** Case Number: ***Account Number: *** Dear Ms***,On June 1, 2015, your complaint filed with the RevDex.com UT (Revdex.com), was referred to the Complaint Investigations Department at
ProgressiveLeasing Please allow us the opportunity to summarize the resolution and actions taken to resolve your concernWe discussed the concerns you outlined on your Revdex.com complaint. It was determined we would continue with your payment schedule as previously agreed upon. You expressed interest in taking advantage of the day Early Payout option which is due on July 24, 2015. As a reminder, to take advantage of thatoption you will need to make additional payments by calling Progressive directly or by visiting our website at www.progleasing.com.Ms***, thank you for your business and allowing us to be of service Your concerns are important to us. If you have any further questions regardingthis matter, please contact our Complaint Investigations Department directly at ***. Sincerely, Jake ***Compliance Manager Cc: Revdex.com

*** ***
*** *** ***
*** ** ***
Case Number: ***
Account Number: ***
Dear Ms***,
On May 28, 2015, your complaint filed with the RevDex.com UT was referred to the Complaint Investigations
Department at
Progressive Leasing.
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly. One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter
Ms***, thank you for your business and allowing us to
be of service. Your concerns are
important to us. You can reach the Complaint
Investigations Department at ***
Sincerely,
*** ***
Compliance
Counsel

Your complaint filed with the Revdex.com UT on October 19, was referred to the Compliance Department at Progressive Leasing. On October 26, you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account Thank you for your business and allowing us to be of service Your concerns are important to us

On August 16, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing. In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly. One of our agents
from the Compliance Department has tried to reach you but has been unsuccessful in our attempts. We hope to be able to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service. Your concerns are important to us. You can reach the Compliance Department at 844-702-

4/18/
***
***
*** *** ***
*** ** ***
Case Number: ***
Account Number: ***
Dear Ms***,
On April 18, 2016, your complaint filed with the RevDex.com UT was referred to the Compliance
Department at Progressive
Leasing.
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly. Your account is currently on our Do Not
Contact list. For this reason, we ask
that you please contact one of our agents from the Compliance Department so
that we may obtain additional information and work together to resolve this
matter
Ms***, thank you for your business and allowing us to
be of service. Your concerns are
important to us. You can reach the Compliance
Department at ###-###-####

On July 10, your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account Thank you for your business
and allowing us to be of service Your concerns are important to us

12/23/
*** ***
*** *** *** *** ***
*** ** ***
Case Number: ***
Account Number: ***
Dear Revdex.com,
We received the response from Mr*** regarding our
previous correspondence. We regret the
experience he has had thus far with our company. In good faith, we are attempting to respond
to his concerns to correct the situation.
We received the Cease and Desist notification on
December 17, 2015. Any calls that may have been received the
same day, after the do not call request was entered, would have been
unintentional calls. Our records show
there were no phone calls made after December 17th
We
appreciate that Mr*** has asked for statements, however, our company is a
paperless company and provides payment correspondence via email. We would be happy to provide a copy of his
transaction history at any time. We have
taken steps to resolve the concerns he has addressed. Our recent correspondences have included
contact names, and we have tried to be as transparent as we can be in our assistance. We also included email addresses and contact
names where he would be able to work with one of our Compliance Specialists
directly to resolve his concerns
Additionally, we have provided feedback to the
agents that Mr*** has worked with previously, in order to help them identify
how to better address the concerns of our customers. Again we are interested in working with Mr
*** to resolve the concerns and hope that he allows us the opportunity to do
so.
Thank you again for your assistance. If the
customer would like to correspond with the Compliance Department directly, they
can contact us via email at ***@progleasing.com.
Sincerely,
Jake D**
Compliance
Manager

8/21/2015*** *** *** *** *** *** *** ** ***
Case Number: ***Account Number: ***Dear Ms***,On August 21, 2015, your complaint filed with the RevDex.com UT was referred to the Compliance Department at Progressive
Leasing. In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly. One of our agents from the ComplianceDepartment will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matterMs***, thank you for your business and allowing us to be of service. Your concerns are important to us. You can reach the ComplianceDepartment at ***.Sincerely, Jake D** Compliance ManagerCc: Revdex.com

Your complaint filed with the Revdex.com filed on January 2, 2018, was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concerns on your account Thank you for your
business and allowing us to be of service Your concerns are important to us

On July 26, your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account Thank you for your business
and allowing us to be of service Your concerns are important to us

Complaint: ***
I am rejecting this response because: While I did speak with a representative on May 17th, a resolution was purposed after much arguing with said representative, who was supposed to put in for a refund, and did notIt wasn't until I called back on may 21, that another representative claims to have put the refund inI am still waiting on itThis whole situation has been extremely stressful, and I can't wait until it is over
Sincerely,
*** ***

5/8/
*** ***
*** *** **
*** ** ***
Case Number: ***
Account Number: ***
Dear Mr*** ,
On May 8, 2015, your complaint filed with the RevDex.com UT
was referred to the Complaint Investigations Department at
Progressive Leasing.
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly. One of our agents from the appropriate
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter
Mr***, thank you for your business and allowing us to
be of service. Your concerns are important
to us. You can reach the Complaint
Investigations Department at ***
Sincerely,
*** ** ***
Compliance
Counsel

Your complaint filed with the Revdex.com filed on February 9, 2018, was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account Thank you for your
business and allowing us to be of service Your concerns are important to us

Complaint: ***
I am rejecting this response because no one has given me the courtesy to call to discuss my grievances
Sincerely,
*** ***