Prog Leasing, LLC

On September 13, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Compliance Department has tried to contact you, via phone and were unsuccessful in our attempts to reach you We would like to obtain additional information so that we may work together to resolve this matterMr [redacted] , thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at 844-702-

On June 1, your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account Thank you for your business and allowing us to be of service Your concerns are important to us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and require written correspondence and communication due to my hearing impairment and their lack of responses to my many emailsI find it very sneaky and evident of their motives that they immediately responded to yoursI appreciate your help! Sincerely, [redacted]

1/14/ [redacted] Case Number: [redacted] Account Number: [redacted] Dear [redacted] , On January 6, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing Recently, one of our agents spoke with you by phone and a resolution was reached with regards to what actions were necessary to refund your account As discussed, you will see an adjustment reflecting on your account within three (3) business days Ms [redacted] , thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at ###-###-####Sincerely, Jake D [redacted] Compliance Manager Cc: Revdex.com

9/9/2015 [redacted] ***Case Number: [redacted] Account Number: [redacted] Dear Ms. [redacted] ,On August 28, 2015, your complaint filed with the RevDex.com UT was referred to the Compliance Department at Progressive... Leasing. In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly. One of our agents from the ComplianceDepartment has attempted to contact you, but has been unable to reach you. We are interested in obtaining additionalinformation so that we may work together to resolve this matter. Ms. [redacted] , thank you for your business and allowing us to be of service. Your concerns are important to us. You can reach the Compliance Department at###-###-####.Sincerely, Jake D [redacted] Compliance Manager Cc: RevDex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Progressive Leasing has decided to refund me the difference of my bi-weekly subtracted from the $which would leave me a refund of $38.?? to be refunded back into my checking account within three business days Thanks Sincerely, [redacted]

I paid the loan in full, but still not happy with the outcomeI will be pursuing further action with this case Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

8/3/ [redacted] Case Number: [redacted] Account Number: [redacted] Dear Ms [redacted] , On August 3, 2015, your complaint filed with the Better Business Bureau UT was referred to the Compliance Specialist Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Complaint Investigations Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter Ms [redacted] , thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Specialist Department at [redacted] Sincerely, Jake D [redacted] Compliance Manager Cc: Revdex.com

Case Number: [redacted] Account Number: [redacted] Dear Mr [redacted] , On May 17, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing Progressive Leasing has conducted a review of your account Recently, one of our agents spoke with you by phone and discussed the concerns you expressed and a resolution was reached with regards to what actions were necessary to return the property and close the account with Progressive Leasing Mr [redacted] , thank you for your cooperation in this matter, and allowing us to be of service Your concerns are important to us If you have any further questions regarding this matter, please contact our Compliance Department directly at ###-###-#### Sincerely, Jake D [redacted] Compliance Manager

8/20/ [redacted] Case Number: [redacted] Account Number: [redacted] Dear Ms [redacted] , On August 20, 2015, your complaint filed with the Better Business Bureau UT was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter Ms [redacted] , thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at [redacted] Sincerely, Jake D [redacted] Compliance Manager Cc: Revdex.com

Case Number: [redacted] Account Number: [redacted] Dear Ms***, On May 12, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matterMs***, thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at ###-###-####

3/24/ [redacted] ** [redacted] Case Number: [redacted] Account Number: [redacted] Dear Ms [redacted] , On March 22, 2016, your response through the Revdex.com UT was referred to the Compliance Department at Progressive Leasing As is stated in the contracts, an initial payment is due when the Lease is signed and exceeds the retail price of the property quoted by our supplier ( [redacted] ***) We regret that there was confusion regarding the presentation of the Initial Payment According to our records, all required payments were received and your account has been paid in full The account reflects as closed and you own the merchandise There are no refunds available on this accountMs [redacted] , thank you for allowing us to be of service We recognize you are a valued customer and appreciate your business Sincerely, Jake D [redacted] Compliance Manager Cc: Revdex.com

On May 23, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing In order to better address your concerns we would like to speak with you directly One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Ms***, thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at 844-702-

On July 31, your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive LeasingRecently you spoke with one of our agents and discussed the concerns regarding a merchandise pick up It has been confirmed that the merchandise was picked up on 8/1/and your account adjusted accordingly Thank you for your business and allowing us to be of service Your concerns are important to us

Complaint: [redacted] I am rejecting this response because:I email onlyI have talked emailed and need proof of what they sayI saved all my emailsEmail me if you need to get a hold of me [redacted] @hotmail.com Sincerely, [redacted]

12/18/[redacted] ***Case Number: [redacted] Account Number: [redacted] Dear Ms ***,On December 9, 2015, your complaint filed with the RevDex.com UT was referred to the Compliance Department at Progressive LeasingProgressive has conducted an investigation regarding your concerns Recently, you spoke with one of our agents by phone and a resolution was reached with regards to what actions were necessary to address your concerns You have provided all the necessary information and you will see an adjustment reflecting on your account within three (3) business days Ms***, thank you for your business and allowing us to be of service Your concerns are important to us If you have any further questions regarding this matter, please contact the Compliance Department directly at ###-###-####.Sincerely, Jake D [redacted] Compliance ManagerCc: Revdex.com

On December 4, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter

Dear Mr***, we are willing to work with you regarding your concerns, but the Compliance dept would like the opportunity to speak with you to better address the concernYour account can be notated but may not reflect that notation/adjustment through our website Please contact the Compliance dept directly at 844-702- Your concerns are important to us

On October 5, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing Progressive Leasing takes concerns of this nature very seriously One of our agents from the Compliance Department has contacted you to obtain additional information so that we may further investigate this matter You have agreed to send additional information and documents and upon further review, we will reach back out to you to resolve the concernMr***, thank you for allowing us to be of service Your concerns are important to us You can reach the Compliance Department at 844-702-

April 14, [redacted] *** Case Number: [redacted] Account Number: [redacted] Dear Ms [redacted] , On April 6, 2015, your complaint filed with the Revdex.com UT was referred to the Complaint Investigations Department atProgressive Leasing Please allow us the opportunity to summarize the resolution and actions taken to resolve this matter The Lease process requires the Customer to review the entire Lease Agreement (“Lease”) prior to electronically signing the document We encourage the customer to ask questionsabout the Lease so they fully understand the consequences of signing a Lease AgreementAs part of our investigation, we have identified that you e-signed the Lease on or around December 3, The Retailer also confirmed that you dide-sign the Lease and that a copy of the Lease was immediately forwarded to your email address, as provided, [redacted] @gmail.com Further, you stated that you have received acopy of the Lease in the mailMs [redacted] , in your complaint you stated that you were charged in excess, for your four (4) phonesYou also stated you were receiving unwanted calls With regards to the claim of excess billing, Progressive has contacted the Retailer who confirmed that the invoice amount listed in yourLease of $ [redacted] is the true and correct amount The Retailer confirmed the cost of your phones is as you have stated The Retailer also provided that multiple accessories for each of the phones, as well as the first months’ service charges for each of the lines, were included in the total invoice amount and Lease amount Progressive has set your account to “Do not call” status as per your request We would like to discuss the matter with you, but it will be necessary for you to contact our Complaint Investigations Department directlyat [redacted] Sincerely, [redacted] *** Compliance Counsel Cc: Revdex.com