Prog Leasing, LLC

Dear Ms [redacted] , On July 1, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing Recently, one of our agents spoke with you by phone and a resolution was reached with regards to what actions were necessary to close your account with Progressive You have provided all the necessary information and you have cooperated fully with our investigation As discussed, you will see an adjustment reflecting on your account within three (3) business days Ms [redacted] , thank you for your business and allowing us to be of service Your concerns are important to us If you have any further questions regarding this matter, please contact the Compliance Department directly at ###-###-####

3/17/ [redacted] ** [redacted] Case Number: [redacted] Account Number: [redacted] Dear Ms [redacted] , On March 14, your response filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing Recently you spoke with one of our agents and reviewed our account recordsAn explanation was provided as to the different terms of the Leases you had through the retailers you visited Thank you for allowing us to address your concerns We appreciate your business Sincerely, Jake D [redacted] Compliance Manager Cc: Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business has agreed to a partial refund and I accepted as long as this agreement is kept per Angie 9/from prog leasing I lost communications with her and was not called back but I think we were finished wither the issue Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am more than satisfied with the outcome of this incident, it is to my great pleasure to gladly be able to more than willingly close this complaint by choice and am more than willing to continue doing business with Progressive now as well as in the future.Good day and much respects to Progressive and the Revdex.com?? Sincerely, [redacted] ***

Dear ***, On June 21, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues, we attempted to contact you by phone but were unable to reach you We have addressed the concerns you outlined in your complaint regarding collection practices As of your request on June 21, the account has been marked accordingly in our system to cease contact We regret the confusion in this matter, and that the former tenants of your residence have not provided us with updated information ***, thank you for allowing us to be of service If you have any further questions or concern regarding this matter, please contact the Compliance Department at ###-###-####

Your complaint filed with the Revdex.com UT on February 26, 2018, was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at 844-702-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Your complaint filed with the Revdex.com filed on February 3, 2018, was referred to the Compliance Department at Progressive LeasingRecently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account Thank you for your business and allowing us to be of service Your concerns are important to us

Your complaint filed with the Revdex.com filed on February 20, 2018, was referred to the Compliance Department at Progressive LeasingRecently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account Thank you for your business and allowing us to be of service Your concerns are important to us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

On September 17, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matterMs [redacted] , thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at 844-702-

6/24/ [redacted] *** Case Number: [redacted] Account Number: [redacted] Dear Ms [redacted] ,On June 23, 2015, we received your response to our previous correspondence through the Revdex.com UT Recently, one of our agents spoke with you by phone and confirmed that a refund had been processedRefunds to a credit/debit card may take up to days, depending on processing by the card company Thethird business day from our previous correspondence would be June 25, We would encourage you to followup with your financial institution to determine a more specific date if the refund is not received by then Ms [redacted] , thank you again for allowing us to address your concerns If you have any further questions regarding this matter, please contact our Complaint InvestigationsDepartment directly at [redacted] .Sincerely, Jake D [redacted] Compliance Manager Cc: Revdex.com

1/11/ [redacted] Case Number: [redacted] Account Number: [redacted] Dear Ms [redacted] , On January 11, 2016, your complaint filed with the RevDex.com UT was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter Ms [redacted] , thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at ###-###-#### Sincerely, Jake D [redacted] Compliance Manager Cc: Revdex.com

Your complaint filed with the Revdex.com filed on March 2, 2018, was referred to the Compliance Department at Progressive LeasingRecently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account Thank you for your business and allowing us to be of service Your concerns are important to us

Your complaint filed with the Revdex.com UT on December 1, was referred to the Compliance Department at Progressive LeasingRecently you spoke with one of our specialists and a mutual resolution was reached with regards to the concern on your account Thank you for your business and allowing us to be of service Your concerns are important to us

10/7/ [redacted] Case Number: [redacted] Account Number: [redacted] Dear Ms [redacted] , On October 7, 2015, your complaint filed with the RevDex.com UT was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter Ms [redacted] , thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at ###-###-#### Sincerely, Jake D [redacted] Compliance Manager

On August 12, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with the account, we must speak with you directly One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matterMs [redacted] , thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Compliance Department at ###-###-####

6/8/ [redacted] *** Case Number: [redacted] Account Number: [redacted] Dear Mr [redacted] ,On June 8, 2015, your complaint filed with the Revdex.com UT was referred to the Complaint Investigations Department at Progressive Leasing We have addressed the concerns you outlined in your Revdex.com complaint regarding the collections phone calls As of your request on May 11, 2015, youraccount has been marked as “Do Not Call.” Additionally, per your request on May 18, 2015, your automatic payments have been turned offYou are responsible for making your weekly payments to Progressive byphone at [redacted] or through our website at www.progleasing.com Mr [redacted] , thank you for allowing us to be of service Your concerns are important to us If you have any further questions regarding this matter, please contact our Complaint Investigations Department directly at [redacted] Sincerely, Jake ***Compliance Manager Cc: Revdex.com

We apologize that we missed your call back On January 15, you spoke with one of our agents and confirmed that a refund was processed You will see this adjustment in your account within business daysThank you for your business and allowing us to be of service Your concerns are important to us

8/4/ [redacted] Case Number: [redacted] Account Number: [redacted] Dear Ms [redacted] , On August 4, 2015, your complaint filed with the RevDex.com UT was referred to the Complaint Investigations Department at Progressive Leasing In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly One of our agents from the Complaint Investigations Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter Ms [redacted] , thank you for your business and allowing us to be of service Your concerns are important to us You can reach the Complaint Investigations Department at [redacted] Sincerely, Jake D [redacted] Compliance Manager Cc: Revdex.com