Prog Leasing, LLC

Complaint: ***
I am rejecting this response because: I was still not given a direct answer, only we can't reveal our denial processI was given a reason the first time "unable to verify account activity" Why not an answer for the 2nd one (low average daily balance, account too young-open less than days; or more NSF fees within a period) something other than to re-apply in days with the account-for what? My activity will be the same-Direct Deposit-pay bills-withdraw cash-leave for rainy day RepeatWhy re-apply in days only to get denied again.
Sincerely,
*** ***

7/29/2015*** *** *** *** *** ** ***Case Number: ***Account Number: ***Dear Ms***,On July 15, 2015, your complaint was referred to the Compliance Department at Progressive Leasing In Ms***’s complaint she said an unauthorized payment was pulled from her account causing multiple overdraft fees on her bank account Per our lease agreement, authorization was given to Progressive Leasing to pull payments for past due amountsMs*** agreed to these terms. As a courtesy Progressive Leasing refunded separate overdraft fees totaling $in association with the payment that was pulled on June 18, Progressive Leasing has offered to cover a continuous overdraft fee of $Progressive Leasing has also offered a lower payoff for Ms***’s account from $*** giving a payoff of $*** To confirm, Progressive Leasing is offering a payoff of $*** to have the account paid in full and to cover the overdraft fee of $MsH***g has not yet accepted this offer, but it is still available to her.Ms***, thank you for your business and allowing Progressive to be of service Your concerns are important to us If you have any further questions regarding this matter, please contact our Compliance Department directly at ***. Sincerely, Jake D** Compliance Manager

Case Number: *** Account Number: *** Dear Ms***, On April 25, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing. In order to better address your concerns and to resolve any future issues with
your account, we must speak with you directly. One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matterMs***, thank you for your business and allowing us to be of service. Your concerns are important to us. You can reach the Compliance Department at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

On March 9, your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account Thank you for your business
and allowing us to be of service Your concerns are important to us. Tell us why here

Case Number: *** Account Number: *** Dear Mr***, On June 27, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing. Progressive Leasing has conducted a review of your account. Recently, one
of our agents spoke with you by phone and discussed the concerns you expressed and a resolution was reached with regards to what actions were necessary to close the account with Progressive Leasing Mr***, thank you for your cooperation in this matter, and allowing us to be of service. Your concerns are important to us. If you have any further questions regarding this matter, please contact our Compliance Department directly at ###-###-####

9/21/
*** ***
*** *** *** *** *
*** *** ** ***
Case Number: ***
Account Number: ***
Dear Mr***,
On September 21, 2015, your complaint filed with the
Revdex.com
UT was referred to the Compliance Department at Progressive Leasing.
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly. One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter
Mr***, thank you for your business and allowing us to
be of service. Your concerns are
important to us. You can reach the Compliance
Department at ###-###-####
Sincerely,
Jake D**
Compliance
Manager
Cc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: They have asked me to call to work this out but I have now called for days and left messagesI haven't received a call back or been able to get anyone on the phone every time I call it says "all operators are busy"Hopefully they will call me back soon
Sincerely,
*** *** I enclosed a copy of my receiptHe didn't itemize it out to show where they made me pay a late fee

2/15/2016
 
[redacted]
Case Number:  [redacted]
Account Number:  [redacted]
 
Dear Mr. [redacted],
On February 15, 2016, your complaint filed with the
Revdex.com UT was referred to the...

Compliance  Department at Progressive Leasing. 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Mr. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.
 
Sincerely,
  Jake D**
Compliance
Manager

9/9/2015  [redacted] Case Number: [redacted]Account Number: [redacted]Dear Ms. [redacted],On September 4, 2015, your complaint filed with the Revdex.com UT was referred to the Compliance Specialist Departmentat Progressive...

Leasing.   Please allow us the opportunity to summarize the actions taken to resolve this concern. Progressive Leasing has conducted an investigation regarding your concerns.  Recently, one of our agents spoke with you by phone about the action neededon your account.  Your check payment was received on August 27, 2015.   This payment of $360.00 was applied to your account on September 4, 2015. Your account is now reflecting a balance for your 90 day option of $[redacted], due on or before September 29, 2015.  Ms.[redacted], thank you for your business and allowing Progressive Leasing to speak with you regarding your account.   Your concerns are important to us. If you have any further questions regarding this matter, please contact our Compliance Specialists directly at ###-###-####. Sincerely, Jake D**  Compliance Manager Cc: Revdex.com us why here...

On August 3, 2017 your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.  Thank you for your business...

and allowing us to be of service.  Your concerns are important to us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They contacted me immediately and made all efforts to resolve the issue quickly and efficiently.
Sincerely,
[redacted]

Your complaint filed with the Revdex.com UT on January 4, 2018, was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

6/25/2015  [redacted]  Case Number:  [redacted]Account Number:  [redacted] Dear Ms. [redacted],On June 18, 2015, your complaint filed with the Revdex.com UT was referred to the Complaint Investigations Department...

atProgressive Leasing.  Progressive has conducted an investigation regarding your concerns.  Recently, you spoke with one of our agents by phone.  As requested inthat conversation, your automatic payments have been turned off.  You will now need to make your payments bycontacting us at [redacted], or online at www.progleasing.com.   We have notated your account that you willcontact us to make a payment on the 10th of each month.  We regret that your refund has not been processed in a timely manner.  You willsee this adjustment on your bank account within 3 business days.   Ms. [redacted], thank you for allowing us to be of service.  Your concerns are important to us.  If you have any further questions regardingthis matter, please contact our Complaint Investigations Department directly at [redacted].Sincerely,  Jake D** Compliance Manager  Cc: Revdex.com

3/17/2015 [redacted]. [redacted] Case Number: [redacted] Account Number: [redacted] Dear Ms. [redacted], On March 14, 2016 your response filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.    Recently you spoke with one of our agents and reviewed our account records. An explanation was provided as to the different terms of the Leases you had through the retailers you visited.  Thank you for allowing us to address your concerns.  We appreciate your business.    Sincerely, Jake D**   Compliance Manager Cc: Revdex.com

Your complaint filed with the Revdex.com UT on March 6, 2018, was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents from...

the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

2/10/2016
 
[redacted]
[redacted]
[redacted]
 
Case Number: [redacted]
Account Number: [redacted]
Dear Mr.  [redacted],
Progressive Leasing has conducted an investigation regarding
the concerns in your complaint. You stated your requested solutions were either
a new contract agreement with affordable payments or to
turn in the merchandise.  Recently, you
spoke with one of our agents by phone and confirmed that the Merchant had
agreed to accept a return of your merchandise. 
As such, Progressive Leasing will suspend all future payments.
Additionally, after receiving notice of the amount of the return from the Merchant,
Progressive Leasing will refund any applicable payments to your account. Please
allow time for the processing of this return and refund as discussed.  
Mr. [redacted],
thank you for your assistance and allowing us to be of service.  Your concerns are important to us.  If you would like to further discuss this
matter, please contact the Compliance Department directly at ###-###-####.
Sincerely,
 
Jake D**
Compliance
Manager

6/17/2015
 
 
[redacted]
[redacted]
[redacted]
  
Case Number:  [redacted]
Account Number:  [redacted]
  
Dear Ms. [redacted],
On June 17, 2015, your complaint filed with the RevDex.com UT was referred...

to the Complaint Investigations Department at
Progressive Leasing. 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Complaint
Investigations Department at [redacted].
  
Sincerely,
  
Jake D**  
Compliance
Manager
 
 
Cc: Revdex.com

9/21/2015
  
[redacted]
[redacted]
[redacted]
  
Case Number:  [redacted]
Account Number:  [redacted]
 
Dear Ms. [redacted],
 On September 18, 2015, your complaint filed with the
Revdex.com UT was referred to...

the Compliance  Department at Progressive Leasing. 
 In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to be
of service.  Your concerns are important
to us.  You can reach the Compliance
Department at ###-###-####.
  
Sincerely,
  
Jake D**  
Compliance
Manager
 
 Cc: Revdex.com