Progressive Business Publications

Review: Our business has been called multiple times by Progressive Business Publications asking us to renew our FREE newsletter that they say several of our employees receive. None of our employees have ever signed up to receive it or have even seen these newsletters before much less renewed a subscription. When asked if our employees ever had these newsletters before the caller becomes very agitated and refuses to answer the questions stating "I only know they are needing to renew their newsletter. I need to verify their information. So we can send it to them. It's 100% free." This has happened several times within the past couple months. I have always declined the "Free" offer, never verifying the information or asking to receive the free newsletter. This morning I received a call from [redacted]. saying they were going to be filing a "delinquent report" today unless we agreed to pay $195.50 that we owed to Progressive Business Publications. I asked the caller to verify that we ever had an invoice she stated that PBP had sent multiple invoices within the past months and we owed the company. I asked her why in my whole time with my company had I never seen any invoice, newsletter or electronic copy of their publication and why none of my fellow employees had ever seen any newsletter as well. She said all she knew was we were being reported and needed to pay the owed amount. I asked her to send a record of any invoices she had and she said she would fax them. I took her number and ended the call. Shortly after the conversation I received a fax with two pages. First a page from [redacted]. and the second a document stating we owed PBP $195.00. It said we ordered a one year subscription to Admin. Professional Update and should have already received issues. Again, we never signed up for this, we never agreed to a charge, and we have never seen any newsletter from PBP. Also, the "invoice" was not in any specialized format and could easily have been created by Word Processor or any simple typing software. Not a professional businesses invoicing software. Not the type of invoicing setup you would expect a self proclaimed multi-million dollar company to use. At this time we have not paid anything to PBP or [redacted]. and have no intentions or paying or condoning their behavior.Desired Settlement: I would like to receive a call from both Progressive Business Publications and [redacted]. admitting their false claims and agreeing to discontinue their harassment of our business.

Business

Response:

March 6, 2014

Dear [redacted]:

Thank you for your email of 3/6/14 regarding the above referenced complaint that you received on 3/5/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent guality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Office Mgr, placed an order on 8/9/13 for our Administrative Professional Update publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 3/6/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

Regarding the "free" offer, we ask that [redacted] review the confirmation letter that was sent, it explains you have a 60-day time frame in which to cancel. If **. [redacted] had cancelled the account in that period it would have been free.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 2-different trial subscriptions had been accepted before and 1-account was cancelled as we instructed without issue but not this account.

We initiated a request on 3/6/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: I have marked cancel on any and all invoices that I have received, yet they continue to send out there publications to us. There is never any way to contact them on any of their invoices. It has been over a year now and they have a company called [redacted] calling to collect as debt. I have researched both companies and am under the assumption that this is a scam. I am refusing to pay and they are threatening to send my company to collections. This is very poor practice.Desired Settlement: I would like for this to go away and for them to never contact us again.

Business

Response:

See Attachment:

Review: We were solicited by phone publications that the company offered. We asked for additional information and they told us we could have a free trial offer. We asked to have additional information on this trial offer which they did not send. They automatically signed up an unathorized individial of our company with out giving her the additional inforamtion we requested.

We did not want their publication, never recieved their publication and they sent it with out authorization of a company officer.Desired Settlement: We want the billing that was submitted after the free trial that we did not request cleared.

Business

Response:

August 22, 2013

Dear [redacted]:

Thank you for your email of 8/21/13 regarding the above referenced complaint that you received on 8/19/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that' our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours as well as to encourage contact with us if there are any mistake or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Office Mgr, placed an order on 1/2/13 for our Administrative Professional Update publication. We were provided with a birth date of 5/7, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 8/13/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before," 3-accounts for [redacted], herself (date of birth and address on all three matches) and the other accounts were cancelled as we instructed without issue. We did find a "memo" on the account dated 8/13/13 @3:09 PM EST from a person (not [redacted]) who called us regarding this matter but we could not resolve this matter before she hung up on the Customer Service Rep.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: [redacted], Inc. did not order or purchase, nor authorized any order or purchase for, any publication, subscription or other product or service from Progressive Business Publications. We would like any and all subscriptions cancelled and all invoices cancelled.Desired Settlement: Cancellation of any and all subscriptions and cancellation of all invoices.

Business

Response:

August 14, 2014Dear [redacted]:Thank you for your email of 8/13/14 regarding the above referenced agency complaint that you received on 8/5/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Service Mgr., placed an order on 3/30/12 for our Customer Service Advantage publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/11/14 as they requested the same day they called us and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few trial subscriptions had been accepted before and were cancelled as we instructed without issue .Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Review: I am an Assistant Principal in a high school. On 3/6/2013 I received an email from the Center for Education & Employment Law confirming my trial subscription to the "School Safety & Security Alert. On 3/13/2013, I emailed and left a voice message indicating my desire to cancel the trial subscription after confirming with my Principal that we did not have funds to pay for the subscription. On 5/9/2013, after receiving an invoice for $253.95 dated 5/7/2013, I emailed again requesting cancellation of my trial subscription. This amount included both a subscription to the "Alert" and a book entitled, "Keeping Your School Safe and Secure." I received another invoice dated 6/5/2013 for $134.95, this time only for the book but not the subscription. I returned this invoice marked "CANCEL," along with copies of the correspondence I have described above via a business reply mail letter included with the invoice. I have received replies to none of these attempts to cancel my trial subscription and today I received a invoice dated 7/1/2013 for $134.95 that claimed to be a fourth notice with a threat of referral to a collection agency. To date, I have received two very brief newsletters and no book. I am very dissatisfied with this company's response to repeated attempts to cancel my trial subscription.

I believe that this company is unethically attempting to require me to pay for a trial subscription I do not want and that my school cannot afford, simply by refusing to acknowledge several cancellation attempts that I have made in good faith. A quick check of the reviews of this company clearly show that my experiences are not unusual. Please see this link for an example of what I mean: http://businessfinder.pennlive.com/reviews-center-for-education-employment-law-c...⇄ />
I very much appreciate the Revdex.com taking action on my behalf to get this company to stop harassing me.Desired Settlement: I desire for this company to cancel my trial subscription effective as of 3/13/2013, to clear my account (account # [redacted], invoice # [redacted]) of all attempted charges, to refrain from referring this matter to a collection agency, and to cease and desist in contacting me further once I have received confirmation of my account cancellation and a zero balance due.

Business

Response:

See Attachment:

Consumer

Response:

From: [redacted] <[redacted]>

Date: Mon, Sep 23, 2013 at 8:35 AM

Subject: Re: [redacted]

To: [redacted] <[redacted]>

Hi **. [redacted]:

Thank you for forwarding me the correspondence via email. I appreciate your efforts on my behalf in bringing this matter to a successful resolution.

Review: I have told the business on numerous occasions that I don't want to receive their literature. The business attempts to charge me for receiving their mail. It's a ridiculous practice. I have begun to mark their mail "Refused: Return to Sender" and am sending it back to them via USPS.Desired Settlement: Stop sending mail to me--mail that you expect to be paid for. Ridiculous policy!

Business

Response:

See Attachment:

Review: We began receiving unsolicited publications from Progressive Business Publications, which we returned marked : UNSOLICITED MERCHANDISE. PLEASE REMOVE.

These are addressed to an employee who is no longer with the company.

Our company uses purchase orders for any purchase, and there is no purchase order for any product or service from PBP.

The addressed employe did not have any purchasing authority to engage PBP in any transaction, and did not authorize, nor engage PBP in any transaction or subscription in any way matter shape or form.

Our requests to PBP to remove this person from their publications and / or service have met with no reply, only that they continue to send us these periodicals, which are returned.Desired Settlement: We have politely requested PBP to cease and desist from sending their newsletters to our company, and to rescind any invoices they may have generated as

this service was not authorized by us, and there is no purchase order written.

Business

Response:

July 10, 2014Dear [redacted]:Thank you for your email of 7/9/14 regarding the above referenced complaint that you received on 7/7/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], A/P Mgr., placed an order on 4/16/14 for our Keep Up To Date On Accounts Payable publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to her @ [redacted], AZ [redacted]. We never received mail returned as `undeliverable"; if we had we would have cancelled the account immediately. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 7/3/14 as they requested via U. S. Mail. There is no money due or owing on the account.We initiated a request on 7/9/14 that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before and cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued Satisfaction and our excellent customer service.All of our contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.SYLVIA *. N

Review: Progressive Business Publications sent unsolicited mail to our Executive Director, **. [redacted], of a newsletter product. Failure to stop the delivery of the newsletter constitutes, to Progressive Business Publications, acceptance of same. After several months, we were dunned by a collection agency in April 2013. We disputed the charges. We contacted Progressive Business Publications on April 12, 2013, spoke with a representative named [redacted], and we paid via [redacted], the posted invoice sum of $103.75. (Note, invoice # [redacted], dated 4/12/13.) We considered this matter closed as we paid the stated invoice amount. Starting in June, we have been again receiving collection calls regarding this same charge. I just now got off the phone with a collection agency, [redacted], who threatened to sue [redacted]) for the same $103.75 invoice.

We would greatly appreciate the Revdex.com's assistance is clearing up this matter. We have paid the disputed charge, but Progressive Business Publications, via a collection agency, continues to demand payment.Desired Settlement: Since [redacted] has already paid the demanded sum of $103.75, even though we never ordered the publication, all contact from Progressive Business Publications and from [redacted] must cease.

Business

Response:

See Attachment:

Review: This company contacted a colleague of mine and offered to send her a free newsletter. My colleague did not order the newsletter or agree to pay for the newsletter. And my colleague has not received the newsletter. The company is now sending invoices for $299 for the cost of the newsletter. My company did not order or agree to pay for the newsletter, and this company is not owed anything. This is a scam and there is lots of information about this company doing this to other companies online.Desired Settlement: The company needs to void all charges against my company, stop sending invoices, and send a communication confirming a zero balance to me. Once that is done, the company should not contact us again.

Business

Response:

June 26, 2014Dear [redacted]:Thank you for your email of 6/26/14 regarding the above referenced complaint that you received on 6/25/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], VP H/R, placed an order on 3/18/14 for our What's Working In Human Resources publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable"; if we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/25/14 @3:00 PM (EST) as they requested the day they called us. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 3-paid in full accounts while other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: After agreeing to a trial subscription, I wanted to return a publication. I have requested a return label several time by phone and most recently by email. They have sent numerous bills and have threated with a collection agency. I have found it impossible to get a response or talk to anyone at this business.Desired Settlement: I would simply like to return publication. I would even be willing to pay shipping or a nominal fee.

Business

Response:

June 30, 2014Dear [redacted] :Thank you for your email of 6/30/14 regarding the above referenced agency complaint that you received on 6/26/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Principal, placed an order on 12/19/13 for our Deskbook Encyclopedia Of American School Law book and its companion newsletter. He provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. We did receive a cancellation request on 1/14/14 for the newsletter and that was processed the same day. However the book has not been returned.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry's general Custom. However, if neither paid nor cancelled after -months, 2 warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/30/14 and advised them to cease collections and cancel this account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and found that [redacted] had accepted – different trials in the past. He did return each book without question. Other accounts were cancelled as we instructed without issue. We did email a "Postage Paid” label for the book in question on 4/15/14 as he requested. We, also, found that their former Principal had an account with us from 1995 to 2005. That was cancelled as he requested.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It Contains our email, address, telephone, and fax numbers, as well as Our website. We also have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Sylvia * N[redacted]Dir. Of Subscriber Service

Consumer

Response:

Revdex.com®

serving Metro Washington DC and Eastern Pennsylvania

1880 John F. Kennedy Boulevard, Suite 1330

Philadelphia, PA 19103

--------------------------------------------------------------------------------...⇄ information contained in this message is considered CONFIDENTIAL and for the intended recipient only. Any unauthorized use, dissemination, or copying of this message is prohibited. If you are not the intended recipient, please notify the sender immediately and delete the message.

On Tue, Jul 22, 2014 at 11:58 AM, [redacted] <[redacted]<mailto:[redacted]>> wrote:

We returned with their label. I did keep the correspondence that came with label and recorded date sent.

[redacted], Principal

###-###-####

________________________________________

From: [redacted]]

Sent: Tuesday, July 22, 2014 11:37 AM

To: [redacted]

Subject: Re: [redacted]

I hope you have proof of how your returned it.

[redacted] | Trade Practice Consultant

Tel: ###-###-####

Fax: ###-###-####

[redacted]<mailto:[redacted]><mailto:[redacted]<mailto:[redacted]>...⇄ />
http://www.Revdex.com.org/washington-dc-eastern-pa | Start with Trust®

Revdex.com®

serving Metro Washington DC and Eastern Pennsylvania

1880 John F. Kennedy Boulevard, Suite 1330

Philadelphia, PA 19103

--------------------------------------------------------------------------------...⇄ information contained in this message is considered CONFIDENTIAL and for the intended recipient only. Any unauthorized use, dissemination, or copying of this message is prohibited. If you are not the intended recipient, please notify the sender immediately and delete the message.

On Tue, Jul 22, 2014 at 10:56 AM, [redacted] <[redacted]<mailto:[redacted]><mailto:[redacted]<mailto:[redacted...⇄ wrote:

Good Morning,

Shortly after filing the complaint, I received a return label and immediately returned the book in question. I would say there reply was accurate but the frustration was never being able to speak to a person, never knowing if a message was received. I thank you for your help in resolving this issue and if there is more I need to do regarding this issue please let me know.

Thanks,

[redacted], Principal

###-###-####

Review: Our company was solicited in subscribing to CFO/CPA magazine/newsletter. The solicitor was very pushy and forceful in her approach of getting a "free" complimentary subscription for a month to the magazine. It was not disclosed in the phone conversation that the cost would be $299.00 for a year subscription. After the 30 days, statements were sent via mail for $299.00 due. I should have been proactive in reading the emails that came in the newsletter. However, I think these scams should be illegal in soliciting companies and individuals.

I received a call from International Credit Recovery collecting on Progressive Business Publications behalf. I sent payment but think that this is a crime for these two businesses (they may be related).Desired Settlement: Not necessarily looking for a refund but a ban on solicitation for any [redacted] location.

Business

Response:

June 26, 2014Dear [redacted]:Thank you for your email of 6/26/14 regarding the above referenced complaint that you received on 6/25/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent guality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Controller, placed an order on 11/14/13 for our CFO & Controller Alert publication. He provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/26/14 and they advised us that they have received payment in full ($299.00) on 6/25/14 for the subscription. They have marked this account "Settled Satisfactorily" and have reinstated the account so that he will get the remaining newsletters of the 1-year subscription. Once it expires there will be no further issues or invoices sent. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on this account. Once the collection agency receives payment there can be no refunds made.Please be advised that International Credit Recovery is an independent company who handle our delinquent accounts and that we only have a customer/vendor relationship with.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process after the expiration date. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you.

Was contacted by phone to receive a few free issues of The Selling Advantage. Was never told it was a commitment. Received roughly four weekly newsletters by mail (that I never even opened) and then was invoiced for $295.00 for a 12 month subscription.
I never authorized this and have since cancelled. I will see of the invoice is credited or not.

Review: I received a call yesterday from an employee with [redacted] claiming that she was collecting on an unpaid invoice for Progressive Business Publications from December 2013. I recall receiving a bill from this agency but threw it in the trash as we had never ordered anything and I assumed it was one of those "invoices" that you accidentally paid and then started to get the product. She claimed that she had proof that one of my employees had agreed to a 1 year subscription of this managers bulletin (note she is not a manager), yet the only proof she could provide was the employees name and date of birth but had no documents or recorded sales messages proving the interaction had happened. No one is authorized to make purchasing decisions for my company but myself, and this employee has been with us for 10 years and knows that without question. I am yet to see a single newsletter and the mailing address on the invoice is not to the store in which this employees works, but to my office directly where I would have received the publications. The woman offered me a "settlement" on the outstanding bill of $122.90 instead of the $295 originally billed. I told her that I did not wish you pay this since I felt we had been scammed and had no desire to ever receive this and that a verbal agreement from an unauthorized employee would never jusify payment. She then took her settlement offer off the table and told me the full $295 would be "reported". I also asked to be placed on the do not call list, but the fax number provided to me is always busy. I don't know why [redacted] would be handling the do not call list for PBP? It appears neither of these companies operates with integrity.Desired Settlement: I no longer wish to hear from this company and expect all charges to be removed and do not expect to be contacted in the future.

Business

Response:

June 20, 2014Dear [redacted]:Thank you for your email of 6/18/14 regarding the above referenced agency complaint that you received on 6/17/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Staff Trainer, .placed an order on 11/22/13 for our Communication Bulletin For Managers & Supervisors publication and she provided us with birth date information as [redacted], as well as a fax number (###-###-####). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/18/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few different trial subscriptions had been accepted before and 1-paid in full account. In the complaint [redacted] does say she "threw the invoices in the trash", therefore the account was never cancelled.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you.

Review: This complaint is in response to the receipt of several invoices from Progressive Business Publications. I did not order, nor did any of my staff order these publications even though the invoice states there was an “original order and written confirmation sent March 10,” ant the order was verified by me with my birth date as “verification.” My predecessor at this organization and I, in a similar position elsewhere have both battled with progressive business' practices and I would never enter my organization into an agreement with the company.

I did not verify this order, nor did I disclose my birthdate to anyone. Certainly, it is a simple task for them to find my name, business affiliation online through multiple networking channels and I believe this is how they obtained my personal information. Using that information and by continuing to send these unwanted publications, they are now trying to trick my organization into paying for a service we never requested, I never confirmed and we find absolutely no value in given that we subscribe to a much more substantial, online grant-seeking tool.Desired Settlement: My organization will not pay for a service we did not subscribe to.

I wish for my organization to stop receiving bills and to be permanently removed from Progressive's mailing list.

I wish for the Revdex.com and other appropriate authorities to investigate the legitimacy of this company's practices. I believe they are taking advantage of non-profits by intimidating them into purchasing products they did not order based on false verifications.

Business

Response:

June 20, 2014Dear [redacted]:Thank you for your email of 6/23/14 regarding the above referenced complaint that you received on 6/20/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Please know we do not use the "internet" or any other source to obtain the information we require to start a trial; we simply ask the person we have on the telephone.Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 3/10/14 for our Foundation & Corporate Funding Advantage publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/23/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-different trial subscriptions had been accepted before; 1-paid in full account and the other 2-accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: Progressive Business Publications harassed repeatedly over the phone, the subscription of their publication. They said if I "don't pay it, there is no liability or obligation, and the subscription will be voided". I never agreed for an annual subscription or signed anything, but they did ask me to verify my address at one point. Now they are harassing me to pay for the past year for a subscription I never accepted nor have we ever received. They are calling threatening with collections, using a collection company with the same parent company. Signs of a scam? We are a non-profit that benefits children. After a quick web search for information on Progressive Business Publications, it is apparent that they have numerous complaints regarding the exact unethical business practices they are displaying. Please assist me with any guidance on dealing with the situation.Desired Settlement: Remove us from their billing and accounts receivables and any liability they feel we have. Stop contacting us and ideally for their business to dissolve

Business

Response:

May 29, 2014Dear [redacted] :Thank you for your email of 5/23/14 regarding the above referenced agency complaint that you received on 5/21/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an Order on /27/13 for Our Keep Update To Date On Payroll publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a -month period of time. Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or Owing on this account.Please be advised that we are not in any way connected with [redacted] agency out of New York State. They are just one of the collections agencies we use when an account is delinquent. We only have a customervendor relationship with them.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any Company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.

Review: Progressive Business Publications has repeatedly invoiced [redacted] for a Publication called "Keep Up To Date On Payroll". Claims that the payroll clerk ordered this publicaiton. Payroll clerk does not have the authorization to place orders or purchase anything. The payroll clerk has repeatedly told them that she didn't order this publication. This company is trying to scam the hospital.Desired Settlement: Somehow put out a newsletter warning companies of the practices of this company.

Business

Response:

May 22, 2014Dear [redacted] :Thank you for your email of 5/21/14 regarding the above referenced agency complaint that you received on 5/19/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Payroll Mgr., placed an order on 10/24/13 for our Keep Up To Date On Payroll publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by [redacted] were sent to her [redacted], WV [redacted]. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/21/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before; 14-paid in full accounts while others were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.

Review: one year ago I received a call from the collection department of these people trying to scam money from company I work for, had never ordered a news letter , but they were still trying to collect hundreds of dollar and receiving threatening phone calls, it took about a month to finally put this to sleep, and now low and behold it has reared its ugly head again, trying to collect 299.00 for nothing,I know there are several thousand of us being persecuted by these people, look at the wasted time trying to address this issue, there has to be some help for us somewhere out there, if you or any of your staff receives a call from these people, RUN RUN RUNDesired Settlement: I would like something in writing that I owe them nothing and that they will leave me alone, begging for the help of your Revdex.com agency. thank you very much

Business

Response:

April 10, 2014Dear [redacted]:Thank you for your email of 4/8/14 regarding the above referenced complaint that you received on 4/2/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that **. [redacted], Safety Dir/Maint, placed an order on 12/16/13 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 2 4 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by **. [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 4/2/14 as he requested via email that same day. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few different trial subscriptions had been accepted before by **. [redacted], 2-were cancelled as we instructed but 1-account went to our collection agency for nonpayment or cancellation in 2011. All the information to start a trial subscription matches the first account we had for **. [redacted]. We found the old account (mentioned above) that had been in collection but was ceased some time ago. There is no money due or owing on either account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This company evidently called an employee of our company and says we agreed by giving a birthdate to pay $195.50 for a business journal. They are unable to produce either verbal or signed proof of our employees intentions, nor are they able to say if she had any authority to bind the company to debt in the first place. They have referred the matter to [redacted] Inc which has called, argued and threatened us to pay the invoice, again, unable to produce proof of the authorization to start with.Desired Settlement: I would like the company to rescind the invoice from [redacted] Inc. Void the invoice and leave my company alone permanently.

Business

Response:

December 5, 2013

Dear [redacted]:

We received your email dated 12/4/13, regarding the above reference complainant.

In order to respond to the complaint we require further information:

1. What is the name of the person who is receiving the publication? We can find nothing under complainant's name.

2. Did they receive an invoice? If so, what is the Account number and name of the publication?

If you can obtain that information, please send it to us and we will respond to the complaint immediately.

Thank you very much for any assistance you may provide.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I received an invoice from this company a number of years back for a service that I or on one else requested. I was forced to pay for the service in which I or no one else ever used. After everything was settled I informed the company to never contact me again. Several months later I received another invoice from the company for services which no person ever requested. Again I called and disputed the charges. The company deleted the charges and told me they closed the account. Again, I informed the representative to never contact this company again. Today a received another notice in the mail to continue services that I never asked for or used. I do not want to be contacted ever again by this company.Desired Settlement: I want a letter of apology. I never want this company to contact my company again. Ever. No phone calls, no emails, no letters, no postcards, nothing!

Business

Response:

October 23, 2013

Revdex.com

1880 JFK Blvd Ste 1330 Phila, PA 19103

RE: COMPLAINT LETTER/FILE #[redacted]

Dear [redacted]:

Thank you for your email of 10/23/13 regarding the above referenced agency complaint that you received on 10/21/13. After researching this complaint, we would like to respond with the following explanation.

Please be advised there are no open accounts with us at the present time, it would help us search further if we had been given an account number. We are a publisher who from time-to-time sends out promotional mailings. We did send a promo mailing of our "Safety Compliance Alert" to [redacted] on 12/13/12.

We send out 2 issues and then a "Conversion Notice" that states, "This is not a bill". We send out the conversion notice to see if the company would like to change to a regular one-year subscription. If we do not get a response the newsletter stops, assuming the company is not interested. There is never any money due or owing on this type of promotional mailing. Also, this type of account expires of its own volition. In this case the account expired on 1/28/13.

We did initiate a request that the company name, address and telephone number be removed from our computer files. This action takes approximately 30 days to complete.

In business, we hesitate to say they will never receive another telephone offer or mailing.

If any company name information is misspelled, i.e. company name, address or zip code different our computers may not recognize it and something will go out. If that should happen, simply call us and we will be happy to remove that version too.

Please advise **/[redacted] that if they have an outstanding invoice, please contact us immediately and we will gladly cancel that for them, too.

If you require further help, please do not hesitate to contact us at ###-###-####. Thank you.

Cordially yours,

Review: Progressive Business Publications continues to invoice us for various, 1 year subscriptions for, newsletters we never requested or approved. We have just received another bogus invoice. This year we were sent to collections for a subscription, we did not order in 2012, for a termed employee. We now know this is a fraud and speaking with their rep [redacted] also confirmed it. I requested back on January 16, 2013 to remove us from their database and to no longer be contacted but they just opened a new account instead. Today, May 14, 2013, I told this again to [redacted] who said "I will try to suppress your account in our database but I cannot guarantee that you will not receive calls in two years from now. We buy lists with your information on it so you might be contacted again. I responded stating that legally you should not be able to contact us since I informed you, Progressive Business Publications ([redacted] & [redacted]), to no longer contact us. This company is buying lists with employee names, employees birth dates, company address and job titles. They then state that the publication was approved because they have the employees birth dates, when in fact they receive the information via that purchased list. This is fraud and nonprofits like us who receive federal and state funding should be protected. We want them to COMPLETELY REMOVE our organization from their database, and not just one account number either. They get around this by creating new accounts with the same business name but new employee and job function. Here are the account numbers we have been able to track: A[redacted], A[redacted], but there have been several more. Please put this to an end!Desired Settlement: We'd like them to NEVER contact our organization again, no matter what. This is a scam and nonprofits like us, receiving federal & state funding, should be protected. Companies should be aware of this scam nationally and they should be investigated. Finally, we would like a refund of 103.75 we paid to International Credit Recovery on January 16, 2013 to settle to resolve the bad debit account for an unauthorized bill.

Business

Response:

See Attachment: