Progressive Business Publications

Review: A publication of some sort was sent to an employee who never ordered the publication and this business has been sending invoices for a subscription. They have been advised multiple times that this was never ordered or authorized in any way. As a non-profit board of trustee company all authorizations come through the board or general manager, our long standing employee would never have given any phone authorization. This company stated that the call was recorded and that he did authorize it, but when asked to hear the recording they said it was for quality control only. They cannot show anywhere that this item was ordered. We are now receiving calls from a collections company called [redacted]. They too have been notified that this was unauthorized and we will not pay for an item sent without being ordered.Desired Settlement: Stop billing for product, end communications with our company and clear any account we might have in their system.

Business

Response:

October 24, 2013

Dear [redacted]:

Thank you for your email of 10/23/13 regarding the above referenced complaint that you received on 10/21/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Bldg Super, placed an order on 8/28/12 for our Supervisor's Safety Bulletin publication and we were provided an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/23/13 and advised the agency to cease collections and cancel this account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 1-paid in full account and 2-different trial accounts for [redacted] herself that she cancelled properly. Also, we found another trial account for [redacted] dated 3/14/13 entitled Safety Compliance Alert that was turned over for collection for nonpayment or cancelling but we ceased collections on that, too. They had other accounts that were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: This company sends out "pamphlets" to businesses. This mail is treated as any other, junk mail, and discarded. However, we received an invoice for $94.56 for payment of their mailings. We wrote on the invoice "DO NOT PAY, DID NOT ORDER". Then we receive a call from a collection agency indicating they had turned over the invoice, with my personal name attached. The collection company stated that I had given them my birth month over the phone, which I would NEVER do. When I asked for proof that the order had been placed, she indicated they didn't have any, just my birth month.

We are issuing a check, certified, under protest, indicating we did not order this product and will never do business with them again.Desired Settlement: We ask that they refund the check we are sending for payment, and send proof that our business, [redacted] as well as myself, have been removed from any collection proceedings.

Business

Response:

November 18, 2013

Dear [redacted]:

Thank you for your email of 11/15/13 regarding the above referenced complaint that you received on 11/15/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth.

Regarding the specifics of this situation, please note that [redacted], H/R Rep, placed an order on 4/25/13 for our Communications Bulletin For Managers & Supervisors publication and she provided us with a birth date of [redacted]. Prior to ending the call we clearly restated the offer, as well as our liberal 60-day, no questions asked cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to

write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 11/15/13 and advised the agency to cease collections and cancel the

account and not to process the check sent. They have assured us that will be done. If we receive the check we will not process it

as payment, either. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account. On the same day we left a voice mail message advising [redacted] of our actions.

While researching this complaint we did find that this company has done business with us in the past and is aware of our

cancellation policy. We found many different subscriptions had been accepted before; 6-paid in full accounts and 1-paid account that has been subscribing since 11/2010. We did find 1-other account that [redacted] accepted before (all information to start a trial subscription matches the account in question) and other accounts were cancelled as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 2 4 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Our business has been called multiple times by Progressive Business Publications asking us to renew our FREE newsletter that they say several of our employees receive. None of our employees have ever signed up to receive it or have even seen these newsletters before much less renewed a subscription. When asked if our employees ever had these newsletters before the caller becomes very agitated and refuses to answer the questions stating "I only know they are needing to renew their newsletter. I need to verify their information. So we can send it to them. It's 100% free." This has happened several times within the past couple months. I have always declined the "Free" offer, never verifying the information or asking to receive the free newsletter. This morning I received a call from [redacted]. saying they were going to be filing a "delinquent report" today unless we agreed to pay $195.50 that we owed to Progressive Business Publications. I asked the caller to verify that we ever had an invoice she stated that PBP had sent multiple invoices within the past months and we owed the company. I asked her why in my whole time with my company had I never seen any invoice, newsletter or electronic copy of their publication and why none of my fellow employees had ever seen any newsletter as well. She said all she knew was we were being reported and needed to pay the owed amount. I asked her to send a record of any invoices she had and she said she would fax them. I took her number and ended the call. Shortly after the conversation I received a fax with two pages. First a page from [redacted]. and the second a document stating we owed PBP $195.00. It said we ordered a one year subscription to Admin. Professional Update and should have already received issues. Again, we never signed up for this, we never agreed to a charge, and we have never seen any newsletter from PBP. Also, the "invoice" was not in any specialized format and could easily have been created by Word Processor or any simple typing software. Not a professional businesses invoicing software. Not the type of invoicing setup you would expect a self proclaimed multi-million dollar company to use. At this time we have not paid anything to PBP or [redacted]. and have no intentions or paying or condoning their behavior.Desired Settlement: I would like to receive a call from both Progressive Business Publications and [redacted]. admitting their false claims and agreeing to discontinue their harassment of our business.

Business

Response:

March 6, 2014

Dear [redacted]:

Thank you for your email of 3/6/14 regarding the above referenced complaint that you received on 3/5/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent guality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Office Mgr, placed an order on 8/9/13 for our Administrative Professional Update publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 3/6/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

Regarding the "free" offer, we ask that [redacted] review the confirmation letter that was sent, it explains you have a 60-day time frame in which to cancel. If **. [redacted] had cancelled the account in that period it would have been free.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 2-different trial subscriptions had been accepted before and 1-account was cancelled as we instructed without issue but not this account.

We initiated a request on 3/6/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: This company continues to contact our facility claiming we approved a subscription to whatever reading material they provide, but we have never approved or saw this material. Last year they did the same using [redacted] as their collection agency and using our Maintenance Supervisor as the scapegoat that "approved" this subscription . Our administrator contacted them then and worked out an agreement to pay a smaller amount if they would just leave our facility alone. Now, we are being contacted again regarding an unpaid bill for a subscription that I, HR/Payroll Manager, allegedly approved. I have no authority to approve any subscriptions and not only that, I have never spoken to this company to even give them my information. I believe this company and the collection agency that they are using are Scamming companies.Desired Settlement: We will not pay and do NOT contact us any more!

Business

Response:

March 31, 2014Dear [redacted]:Thank you for your email of 3/31/14 regarding the above referenced agency complaint that you received on 3/27/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], H/R & Payroll Mgr, placed an order on 5/3/12 for our Keep Up To Date On Payroll publication and she provided us with birth date information as [redacted], as well as an email address Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computer shows that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day "wait period" the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 3/31/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before; 1-paid in full account while others were cancelled. We did find several trial subscriptions for their Maintenance Supervisor and all the information to start a trial subscription matches his 1st account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you.

Review: Received a bill from Progressive Business Publications in the amount of $229.00 for an Annual Subscription that was not purchased. After doing some research on the company, I found that this is a scam (see comments on [redacted]). I am trying to avoid this bill going to collections. There is no phone number or email address listed for this company so I could not contact them directly.Desired Settlement: Would like to see [redacted] not be held liable for this bill.

Business

Response:

June 16, 2014Dear [redacted]:Thank you for your email of 6/16/14 regarding the above referenced complaint that you received on 6/13/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], H/R Mgr, placed an order on 3/27/14 for our What's Working In Human Resources publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/13/14 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-different trial subscription had been accepted before and cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter (bottom of page) and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you.

Review: [redacted], Inc. did not order or purchase, nor authorized any order or purchase for, any publication, subscription or other product or service from Progressive Business Publications. We would like any and all subscriptions cancelled and all invoices cancelled.Desired Settlement: Cancellation of any and all subscriptions and cancellation of all invoices.

Business

Response:

August 14, 2014Dear [redacted]:Thank you for your email of 8/13/14 regarding the above referenced agency complaint that you received on 8/5/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Service Mgr., placed an order on 3/30/12 for our Customer Service Advantage publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/11/14 as they requested the same day they called us and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few trial subscriptions had been accepted before and were cancelled as we instructed without issue .Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Was contacted by phone to receive a few free issues of The Selling Advantage. Was never told it was a commitment. Received roughly four weekly newsletters by mail (that I never even opened) and then was invoiced for $295.00 for a 12 month subscription.
I never authorized this and have since cancelled. I will see of the invoice is credited or not.

Review: We received an invoice for a publication that we did not order, did not receive, and would not want. We will not be paying this invoice--but we nearly did, as it seemed authentic. This is an absolute scam, reliant on busy or inattentive offices. I have sent a do-not-contact email to the customer service address listed on their website, '[redacted]'. I want to add 'insurance' (so to speak) to that letter by filing a complaint here too--particularly after seeing the large number of other businesses who have had a problem: h[redacted]Desired Settlement: We do not want to risk falling prey to this scam in the future. We hope to never be contacted in any way by this business or its affiliates again.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This company claims we signed up for a publication of theirs, called the Administrative Professional Update. [redacted], who they claimed signed up, never did such a thing. Now, they've sent a collections agency invoice and call us to try to get us to pay for something we've never received and never signed up for! We just want them to stop pestering us. We never signed up, we never wanted the publication, and even if we had, we never received it! So no, we're not going to pay your collections agency!Desired Settlement: Get [redacted] off your records and our company, [redacted], off your records! We do not want to be harrassed anymore. We are not paying for this scam.

Business

Response:

See Attachment:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The resolution is satisfactory, though we do disagree that the order was placed properly to begin with. Since we've finally gotten removed, we are content with that response. No further action will be taken from our end.

Regards,

Review: This company evidently called an employee of our company and says we agreed by giving a birthdate to pay $195.50 for a business journal. They are unable to produce either verbal or signed proof of our employees intentions, nor are they able to say if she had any authority to bind the company to debt in the first place. They have referred the matter to [redacted] Inc which has called, argued and threatened us to pay the invoice, again, unable to produce proof of the authorization to start with.Desired Settlement: I would like the company to rescind the invoice from [redacted] Inc. Void the invoice and leave my company alone permanently.

Business

Response:

December 5, 2013

Dear [redacted]:

We received your email dated 12/4/13, regarding the above reference complainant.

In order to respond to the complaint we require further information:

1. What is the name of the person who is receiving the publication? We can find nothing under complainant's name.

2. Did they receive an invoice? If so, what is the Account number and name of the publication?

If you can obtain that information, please send it to us and we will respond to the complaint immediately.

Thank you very much for any assistance you may provide.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: one year ago I received a call from the collection department of these people trying to scam money from company I work for, had never ordered a news letter , but they were still trying to collect hundreds of dollar and receiving threatening phone calls, it took about a month to finally put this to sleep, and now low and behold it has reared its ugly head again, trying to collect 299.00 for nothing,I know there are several thousand of us being persecuted by these people, look at the wasted time trying to address this issue, there has to be some help for us somewhere out there, if you or any of your staff receives a call from these people, RUN RUN RUNDesired Settlement: I would like something in writing that I owe them nothing and that they will leave me alone, begging for the help of your Revdex.com agency. thank you very much

Business

Response:

April 10, 2014Dear [redacted]:Thank you for your email of 4/8/14 regarding the above referenced complaint that you received on 4/2/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that **. [redacted], Safety Dir/Maint, placed an order on 12/16/13 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 2 4 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by **. [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 4/2/14 as he requested via email that same day. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few different trial subscriptions had been accepted before by **. [redacted], 2-were cancelled as we instructed but 1-account went to our collection agency for nonpayment or cancellation in 2011. All the information to start a trial subscription matches the first account we had for **. [redacted]. We found the old account (mentioned above) that had been in collection but was ceased some time ago. There is no money due or owing on either account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: After agreeing to a trial subscription, I wanted to return a publication. I have requested a return label several time by phone and most recently by email. They have sent numerous bills and have threated with a collection agency. I have found it impossible to get a response or talk to anyone at this business.Desired Settlement: I would simply like to return publication. I would even be willing to pay shipping or a nominal fee.

Business

Response:

June 30, 2014Dear [redacted] :Thank you for your email of 6/30/14 regarding the above referenced agency complaint that you received on 6/26/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Principal, placed an order on 12/19/13 for our Deskbook Encyclopedia Of American School Law book and its companion newsletter. He provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. We did receive a cancellation request on 1/14/14 for the newsletter and that was processed the same day. However the book has not been returned.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry's general Custom. However, if neither paid nor cancelled after -months, 2 warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/30/14 and advised them to cease collections and cancel this account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and found that [redacted] had accepted – different trials in the past. He did return each book without question. Other accounts were cancelled as we instructed without issue. We did email a "Postage Paid” label for the book in question on 4/15/14 as he requested. We, also, found that their former Principal had an account with us from 1995 to 2005. That was cancelled as he requested.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It Contains our email, address, telephone, and fax numbers, as well as Our website. We also have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Sylvia * N[redacted]Dir. Of Subscriber Service

Consumer

Response:

Revdex.com®

serving Metro Washington DC and Eastern Pennsylvania

1880 John F. Kennedy Boulevard, Suite 1330

Philadelphia, PA 19103

--------------------------------------------------------------------------------...⇄ information contained in this message is considered CONFIDENTIAL and for the intended recipient only. Any unauthorized use, dissemination, or copying of this message is prohibited. If you are not the intended recipient, please notify the sender immediately and delete the message.

On Tue, Jul 22, 2014 at 11:58 AM, [redacted] <[redacted]<mailto:[redacted]>> wrote:

We returned with their label. I did keep the correspondence that came with label and recorded date sent.

[redacted], Principal

###-###-####

________________________________________

From: [redacted]]

Sent: Tuesday, July 22, 2014 11:37 AM

To: [redacted]

Subject: Re: [redacted]

I hope you have proof of how your returned it.

[redacted] | Trade Practice Consultant

Tel: ###-###-####

Fax: ###-###-####

[redacted]<mailto:[redacted]><mailto:[redacted]<mailto:[redacted]>...⇄ />
http://www.Revdex.com.org/washington-dc-eastern-pa | Start with Trust®

Revdex.com®

serving Metro Washington DC and Eastern Pennsylvania

1880 John F. Kennedy Boulevard, Suite 1330

Philadelphia, PA 19103

--------------------------------------------------------------------------------...⇄ information contained in this message is considered CONFIDENTIAL and for the intended recipient only. Any unauthorized use, dissemination, or copying of this message is prohibited. If you are not the intended recipient, please notify the sender immediately and delete the message.

On Tue, Jul 22, 2014 at 10:56 AM, [redacted] <[redacted]<mailto:[redacted]><mailto:[redacted]<mailto:[redacted...⇄ wrote:

Good Morning,

Shortly after filing the complaint, I received a return label and immediately returned the book in question. I would say there reply was accurate but the frustration was never being able to speak to a person, never knowing if a message was received. I thank you for your help in resolving this issue and if there is more I need to do regarding this issue please let me know.

Thanks,

[redacted], Principal

###-###-####

Review: We began receiving calls from [redacted] at [redacted] in July 2014 regarding publications that were supposedly ordered by me from Progress Business Publications for Safety Compliance Alert. I told them that I never ordered a product, and would not order such a product as [redacted] does not have any employees, and would not be in need of a Safety Compliance publication. When I asked to see the invoice in question, they sent me an invoice that was billable to:

[redacted], KS [redacted]

That was my first clue that something was wrong, as we have not been at that address since November 2012. When I told them I was not at that address, the collection agency told me it didn't matter because e-mails of the publication were also being sent. They confirmed that publications were going to accounting@[redacted], which is our billing e-mail address. I did a search for Progressive Business Publications, Safety Compliance Alert, and all combinations I could think of, and no results were found, she even had me do a search for the date that the last publication was sent, and no results.

When I told the collector again, that I did not authorize the product, I did not receive the product by mail, and I did not receive the product by e-mail, and that I would not pay for product I did not authorize or receive, she said she would be glad to send me all the issues that I have missed. When I told her again that I did not want or authorize these publications she told me I was still liable for the debt of $299, because they were sent to me and I did not cancel the subscription based on the terms and conditions. When I asked what terms and conditions she was referring to, she said that I would have received an e-mail with the terms and conditions in it. I told her I wanted her to forward me the original e-mail that was sent to accounting@[redacted]. She did send an e-mail with terms and conditions to me, after requesting it twice from her, but it was not the original e-mail that was sent to accounting@[redacted] it was just the generic welcome e-mail. I responded to the e-mail stating that I requested the ORIGINAL e-mail sent so that I could verify that it was actually delivered I didn't receive a response. I also included a link to a site called [redacted] which had several complaints about this company all of which stated they were going to send complaints to the Revdex.com, after looking the company up on Revdex.com, I can see that there are thousands of complaints, so I know I am not the only company that has had this issue with Progressive Business Solutions.Desired Settlement: I would like them to void this invoice and have the collection agency stop calling me. I would also like them to withdraw any negative information they may have sent to the credit bureaus for an invoice for product that we did not authorize or receive.

Business

Response:

S??tember 4, 2014Dear [redacted]:Thank you for your email of 9/3/14 regarding the above referenced agency complaint that you received on 9/2/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the person’s birth date.Regarding the specifics of this situation, please note that [redacted], Accting Mgr., placed an order on 1/6/14 for our Safety Compliance Alert publication and she provided us with birth date information as [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 9/3/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All Of Our Contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Ref: Progressive Business Publications, Account# [redacted], invoice# [redacted]About 6 months ago, our Quality Manager, [redacted], received a sales call from Progressive Business Publications. He was talked into trying their no-risk/free trial offer (a newsletter on safety compliance at work). He was told he would receive the newsletter by mail, with an invoice on which he only had to write "cancel" before returning to cancel for free. He did receive the newsletter, but no invoice. Then he received a couple more newsletters but still no invoice. A few months later he received a letter containing an invoice, saying "Second notice". He hand-wrote "cancel" on this invoice, and also wrote that he had never received the first invoice. He continued receiving newsletters and invoices for a few months, and he ignored them, since he had cancelled.Then, about a month ago he received a phone call from a collection agency called "[redacted]". He explained the situation, to no avail. At this point he came to me and I told him I'd handle it. I sent a fax to both companies informing them of the situation. The collection agency called me today to tell me the cancellation was effective today but that we still had to pay the outstanding $299. I explained that we were disputing the charge since we cancelled as soon as we got an invoice. She told me she would go after the company's and [redacted]'s credit, then told me to "dispute this!", and hung up.Desired Settlement: We would like Progressive Business Publications to: 1) acknowledge cancellation within the free trial period2) acknowledge that we do not owe them any money 3) stop their collection agency ([redacted]) from calling us4) stop their collection agency from trying to damage either [redacted]'s or [redacted]s credit

Business

Response:

See Attachment:

Review: Progressive Buisness Publications sent us a trial 12 month subscription to their publication, with the abililty to cancel within 30 days for no charge. We claim we cancelled the subscription and they claim we did not.Desired Settlement: Agree to stop pursuing the bill.

Business

Response:

See Attachment:

Review: This company has billed [redacted] $299 for a subscription that was done fraudulently. I have contacted their collection agency [redacted].and was told that a postcard was mailed out and if we did not send it back within a certain time [redacted] would automatically be billed. They also stated that ALL they have to have to bill [redacted] is a Name and Position to bill. They threaten to put our company in a Collection Status if I did not send them $299 immediately. The employee name they are using no longer works at our company. This has happened previously with another employee.

I explained this was fraudulent and we would not be mailing out $299 for something that we did not subscribe to.Desired Settlement: I would like a letter from this company that the charge has been reversed.

Business

Response:

See Attachment:

Review: Progressive Business Publications continues to invoice us for various, 1 year subscriptions for, newsletters we never requested or approved. We have just received another bogus invoice. This year we were sent to collections for a subscription, we did not order in 2012, for a termed employee. We now know this is a fraud and speaking with their rep [redacted] also confirmed it. I requested back on January 16, 2013 to remove us from their database and to no longer be contacted but they just opened a new account instead. Today, May 14, 2013, I told this again to [redacted] who said "I will try to suppress your account in our database but I cannot guarantee that you will not receive calls in two years from now. We buy lists with your information on it so you might be contacted again. I responded stating that legally you should not be able to contact us since I informed you, Progressive Business Publications ([redacted] & [redacted]), to no longer contact us. This company is buying lists with employee names, employees birth dates, company address and job titles. They then state that the publication was approved because they have the employees birth dates, when in fact they receive the information via that purchased list. This is fraud and nonprofits like us who receive federal and state funding should be protected. We want them to COMPLETELY REMOVE our organization from their database, and not just one account number either. They get around this by creating new accounts with the same business name but new employee and job function. Here are the account numbers we have been able to track: A[redacted], A[redacted], but there have been several more. Please put this to an end!Desired Settlement: We'd like them to NEVER contact our organization again, no matter what. This is a scam and nonprofits like us, receiving federal & state funding, should be protected. Companies should be aware of this scam nationally and they should be investigated. Finally, we would like a refund of 103.75 we paid to International Credit Recovery on January 16, 2013 to settle to resolve the bad debit account for an unauthorized bill.

Business

Response:

See Attachment:

Review: Progressive Business Publications sent unsolicited mail to our Executive Director, **. [redacted], of a newsletter product. Failure to stop the delivery of the newsletter constitutes, to Progressive Business Publications, acceptance of same. After several months, we were dunned by a collection agency in April 2013. We disputed the charges. We contacted Progressive Business Publications on April 12, 2013, spoke with a representative named [redacted], and we paid via [redacted], the posted invoice sum of $103.75. (Note, invoice # [redacted], dated 4/12/13.) We considered this matter closed as we paid the stated invoice amount. Starting in June, we have been again receiving collection calls regarding this same charge. I just now got off the phone with a collection agency, [redacted], who threatened to sue [redacted]) for the same $103.75 invoice.

We would greatly appreciate the Revdex.com's assistance is clearing up this matter. We have paid the disputed charge, but Progressive Business Publications, via a collection agency, continues to demand payment.Desired Settlement: Since [redacted] has already paid the demanded sum of $103.75, even though we never ordered the publication, all contact from Progressive Business Publications and from [redacted] must cease.

Business

Response:

See Attachment:

Review: This company continues to send us invoices for products we never ordered, asked about, or have even heard of. Our non-profit received an invoice in the amount of $240 for a subscription to "Foundation & Corporate Funding Advantage".Desired Settlement: Send a letter apologizing for attempted fraud.

Business

Response:

September 26, 2013

DIRECTOR OF SUBSCRIBER SERVICES

[redacted] Revdex.com 1880 J.F.K. Blvd.

Ste 1300 Phila, PA 19103

RE: COMPLAINT LETTER/FILE #[redacted]

Dear [redacted]:

Thank you for your email of 9/25/13 regarding the above referenced complaint that you received on 9/20/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth date.

Regarding the specifics of this situation, please note that **. [redacted], Chief Fundraising Asst, placed an order on 4/1/13 for our Foundation & Corporate Funding Advantage publication and he provided us a with birth date information as [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.

Thus the goods that were ordered by **. [redacted] were sent. Thi computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on the account.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 9/25/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 3-paid in full accounts and other accounts cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Dir. Subscriber Serv

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Progressive Business Publications does not admit to any wrongdoing in this matter. Progressive Business Publications has attempted fraud.

In their response letter, Progressive Business Publications claims that

[redacted] is our "Chief Fundraising Assistant". There is no such position or officer title within our department. Their letter claims that **. [redacted] ordered the subscription. **. [redacted] did not order the subscription, and has never even heard of "Progressive Business Publications". The fact that PBB was able to obtain his date of birth is meaningless. There

are numerous reports of Progressive Business Publications using false

pretenses to obtain information (such as birthdates) about employees. This information is also many times available publicly.

There are countless of other similar complaints against this

illegitimate business. There are a few of these that can be seen on the

Consumer Affairs website at [redacted].

The Ripoff Report website lists quite a number as well at [redacted].

If that isn't enough, on 7/18/2012 there was a Revdex.com alert titled "Firms

Say Progressive Business Publications Charged Them For Unwanted

Newsletters".

Regards,

Review: I received an invoice from this company a number of years back for a service that I or on one else requested. I was forced to pay for the service in which I or no one else ever used. After everything was settled I informed the company to never contact me again. Several months later I received another invoice from the company for services which no person ever requested. Again I called and disputed the charges. The company deleted the charges and told me they closed the account. Again, I informed the representative to never contact this company again. Today a received another notice in the mail to continue services that I never asked for or used. I do not want to be contacted ever again by this company.Desired Settlement: I want a letter of apology. I never want this company to contact my company again. Ever. No phone calls, no emails, no letters, no postcards, nothing!

Business

Response:

October 23, 2013

Revdex.com

1880 JFK Blvd Ste 1330 Phila, PA 19103

RE: COMPLAINT LETTER/FILE #[redacted]

Dear [redacted]:

Thank you for your email of 10/23/13 regarding the above referenced agency complaint that you received on 10/21/13. After researching this complaint, we would like to respond with the following explanation.

Please be advised there are no open accounts with us at the present time, it would help us search further if we had been given an account number. We are a publisher who from time-to-time sends out promotional mailings. We did send a promo mailing of our "Safety Compliance Alert" to [redacted] on 12/13/12.

We send out 2 issues and then a "Conversion Notice" that states, "This is not a bill". We send out the conversion notice to see if the company would like to change to a regular one-year subscription. If we do not get a response the newsletter stops, assuming the company is not interested. There is never any money due or owing on this type of promotional mailing. Also, this type of account expires of its own volition. In this case the account expired on 1/28/13.

We did initiate a request that the company name, address and telephone number be removed from our computer files. This action takes approximately 30 days to complete.

In business, we hesitate to say they will never receive another telephone offer or mailing.

If any company name information is misspelled, i.e. company name, address or zip code different our computers may not recognize it and something will go out. If that should happen, simply call us and we will be happy to remove that version too.

Please advise **/[redacted] that if they have an outstanding invoice, please contact us immediately and we will gladly cancel that for them, too.

If you require further help, please do not hesitate to contact us at ###-###-####. Thank you.

Cordially yours,