Protect Your Home

The technician and his manager pushed hard even after refusing the serviceTechnician promised I qualified for alarm system for 27.99/per month but asked me to sign the deal for 52.99/month and the office will adjust the price to 27.99/monthLater the office refused to make any changes Asked immediately to cancel the service
The technician and his manager falsely promised incorrect monthly chargesNow I amd frusrated and feel cheated
DC

Around the beginning of November I received a ADT Former Customer OfferI had reply by November 13, 2015, which I didI spoke to a gentleman name Norlan Ref*We discussed installing a security system to my homeI told him the most important thing for me was to have outside cameraI already had because I had Xfinity (Comcast}He said no problem the cost was $a monthSo we set up appointment for December 2, I would like to say that no where on these advertisement was anything say anything about Defenders Protect Your HomeAs far as I knew I was dealing with ADTNow all I have been getting is the run around tell me that defender does not install out side camera only insideWhich when the tech, came out on December told me that they could not finish installing the system because they where down loading and they could not get the system up in running so they would make another appointment to finishThe techtried to make appointment for me before the left

When I signed up for the alarm system I was quoted a price When they came to install it, they did a bait and switch for a upgrade model in which they installed without telling me The price was three times what was quoted for the monthly service I didn't know that this was the case until a day later and I happen to print out an email This company that Provides ADT is horrible and not ethical They pray on people hoping they don't read or print out the contract until it is too late to cancel a month contract They also make you pay up front a $fee before anyone comes out, which was told would be taken off my bill I know now that was not the case I was told that I would not get this money back

Spoke with them by phoneWas told they would take over all my existing equipment, and cover all windows as well as adding two smoke detectors at no costThis included my door lock and thermostatThe quoted me a month for monitoring and told me I would receive an additional credit for equipment
Called two days later as I did not receive the email confirmation, that detailed our upcoming transaction, was told they don’t send things out in writing (red flag #1)Fast forward to install date
I review all this with David E*** the installer prior to any work commencingI still have yet to sign a contract or agreementI had a plumbing emergency and he said he was going to get started while I was gone as my wife was still here.He also confirmed my offer verbally and that is why I gave verbal permission for work to begin
I return and the synopsis is...monitoring is now a month...covering all windows now brings system cost to which I can make four conve

I called this company to get a quote for an alarm system for my homeThey quoted me $for a system with their standard alarms plus an indoor camera, but they also offered to throw in two outside cameras for no charge.I would need to put down a $hold on my credit card to make an appointment, but it would be put towards the installation costsThey quoted me for $per month for the services included with the $equipment packageWithout cameras, they said my bill would be $per month, but I opted for the camera monitoring service, which is the $per month chargeThis was noted on my "Thorough Protection Plan" given to me by the installerThey came out to install the system, and after confirming what I was told over the phone, he explained that I had $1,in credits for additional equipmentHe showed me the equipment that was available, and I picked out what I wantedHe said that I had gone over my credits by $11, which I said I was OK withI signed the rec

While Primary Nature states Contract issues, the lack of follow through from customer service is also a major issueI contacted Defenders on 2/23/to inquire on Alarm systemThe representatives gave me a brief information told me about the package available and offered to collect payment for appointmentAt the time I was away from my desk and couldn't provide payment, so I was put on hold and then transferred to what I would think would be a "closer" a different person asking what is preventing me from payingafter explaining the situation he agreed to holdUpon me coming back to the phone min later with my wallet to pay the money they were asking about, he told me he added a smoke and fire detector in for me as a special valueI will say that when ask what the payment was for they informed for the systemUpon inspection and walk around of my house (after the keypad had already been semi-installed on my wall, holes drilled and pad placed) I made mention of what I wantedI w

I am an active duty service member on deployment in BulgariaBefore I left, I wanted to set up a security system with ADTMy wife and I found a great deal and called to make an appointment for installationThe customer service was great and the manager was professional and courteous.....too bad they fabricated almost everythingDuring the phone call, I was ASSURED Defenders had to run a SOFT INQUIRY on my credit that would NOT affect my credit scoreEven then I was hesitant, but I agreed to run the checkI now find out they ILLEGALLY, without permission, ran a HARD INQUIRY on my credit that added a negative mark on my scoreI came into the military to build up my credit and clear up past debts, all the while serving my country in the processYou have to have no heart, or no remorse to do this to someone like Defenders purposely did to me! I am appalled and I am livid by this devious scheme! I want recompense for this blatant disregard for legal business practices! I will disput

Professional! Knowledgeable and personable installer underestimated time necessary to complete installation

I called several security companies to discuss a new security System for my home The morning of 10/22/18, A company called Defenders Inc, who I thought was ADT returned my call At no time during the initial phone call, did I think they were anyone other than ADT The first gentleman I spoke with shared what they had to offer and said that he could set up a “consultation” that same day Then the gentleman (Terrance) asked for my Social security Number I shared that I did not want my credit pulled He said it would not be a hard pull and it would only stay on my credit days I told him I had excellent credit and I kept it that way by knowing the credit rules I told hiIt would be on my file for years He then said he would have me speak with his supervisor His supervisor, Crystal (***) came to the phone and began offering more discounts She offered a Columbus Day special and then asked for my SSN Again I told her I did not want my credit pulled and did not give

I thought I contracted with ADTNo one said anything about Defenders until the contract was signed and I had to callThe video door bell has never worked, They replaced it once with the promise to bring a new and improved one outI was also promised a 20% discount on the equipment after I ask them to come and remove their productI have called numerous times to be treated unfairly as if I were trying to get something for freeI have been promised call backs which never happenedI have been told so many different lies and the system has only been installed since 8/3/It seems to be a misrepresentationThey appear at your door without calling first with all these promises until they think the deadline has passed This is a terrible practiceThey also said the credit check would not be a hard check as they had a contract with EquaifaxThat was a lie!! It did count as a hard check which I do not appreciate

I was very impressed on the knowledge of security by the person that installed our home protection program Hats off to ADT

In response to an ad that appeared to be from ADT I had security equipment put in my home in January of The installer also represented himself as ADT He told me he could replace my existing equipment The existing equipment was not replaced and the company did not follow through with removing it Furthermore the ADT repairmen who have come to fix it twice informed me that it was subpar compared to the equipment that was already in place and in fact we should have additional fire alarms I have tried to work out this issue of advertising and misrepresentation since January with both The Defenders and ADT but neither company will take responsibility This use of a subcontractor without full disclosure should be prohibited

I contacted adt corporate to get a quote for a new systemthey said free system plus ring doorbell camera for $a monthtoo expensiveso I get a flyer in mail for defenders adt repfor free system $gift card and $a monthI call to confirm and the rep leads me to believe I can get that deal even without a lan linetech comes for installation and says no youre not eligible she should have never said thatmy wife was the only one home at the time of install and felt pressured to sign paperwork even at the higher rate since he was already therethe next business day I call to complain and they talk me out of cancellingI confirm my right to cancel was still available for one more business dayI decide I want to cancel with defenders and sign with adt corp for original deal the next day I call to cancel and now they tell me for the first time a form needs to be mailed out or faxed by the end of the business day or I would get a penalty to cancelI ask for a supervisor

The installation took several hours, but we did cover all entries plus motion, so we were satisfiedOur installer did a fine job of explaining things and setting the system up
We would not hesitate to recommend ADT

My name is *** and we moved from *** estates to *** recently in month of December
Before I moved to new location, I already have ADT service from past years in my *** estates homeWhen I called ADT customer service, it went to ADT(defenders) and I was not sure with whom I am talking to like direct ADT or thrid party of ADTSo Call went to defenders and I told them that I am moving from *** estates to *** and my ***estates house ADT is on my husband's nameThey advised me that if I take as a new customer on my name new ADT connection I will get more benefitsThen I told them that I may still have contract for months with ADT for which they told that as I am moving service with same ADT automatically that contract will be cancelled and I won't be charged anything and service with ***estates home would be automatically cancelled from December 28th as they scheduled appointment in *** house on December 29th
On December 29th, Def

I was seeking a security system for a house I was completing for rehab so I contacted ADT from an advertisementI explained in great detail the nature of my goal and needs with the systemWhich was basically to have a simple system for protection of the home for the next couple months until it sold, then offer to the new owners to keep the system and transfer the monitoring contract to them and I would just get another one set up when I did the next project, or take the system with me and install it in my own home if they choose not to keep itThe sales agent said that was an excellent ideaNo problemWe have investors do that all the timeAs long as the new owners transfer it you're off the hook, and if not, our techs will come move your equipment wherever you want it at no chargeI was emphatic about this plan, I was constantly reassured there would be no problem
From the minute the tech came in there were problemsHe asked where I wanted the panel mounted and im

I hired defenders to remove an old ADT systemThe technician came out to INSTALL a NEW systemWhen I told him what I had hired Defenders AKA Protect Your Home for, he asked me to call the office and cancel the install and then he'd be able to remove the systemBut when I did that, he said he wouldn't remove the systemHe lied to me to protect his sales quota and then got angry at me when I confronted himDefenders AKA Protect Your Home made a service appointment with me under pretenses and then their technician stood in my home and lied to my face,

*** *** *** *** *** *** ** *** *** *** September 26,
To whom it may concern: My name is *** *** and I currently have a contract with ADT SecurityMy equipment was installed in June 5th of Since the installation I have experience a host of issues with the company that installed my systemThe companies name is Defender The first issue that arose had to do with billing which was quickly cleared up by ADTThe second issue had to do with the equipment that was printed on my Schedule OF Protection I noticed I was being charged for camera monitoring and that there was an indoor camera item printed on the invoiceI contacted defender to let them know I do not have a camera here at my homeThey (defender) sent out a technician to verify that I did not have a camera and assured me that I would be reimbursed for the charges and I would no longer be charged for having a camera at my locationWhen I received my next bi

This was the worst experience ever
I called this company to activate the security system that was already working previously with ADT in a house that we bought, their representative came and offered to install a total new system with a cost about &9K, we said not about that, we just wanted to activate the current alarm system with their security service, this guy disconnected all sensors and installed new few ones but wireless, he also disconnected all three panels that we had to install a new one in the middle of nowhere by open a hole in our wallIt was a total mess, they did everything that we didn't ask and nothing about we requestedAfter several calls with customer services, we realized that the monthly fee is more that we agree withWe decided to cancel the services and asked them to re-install everything that they disconnected and repair the wall that we never authorized to made for a panel that it was what we neededI had to call American Express to block any chargers from that company since they started to charge me for monthly fee for a service that we canceled and also that fee was not what we agreeTHANKS America Express for that!
I asked them to repaired the wall with the hole that the made, and after asking me for two quotations from different companies and sending all documentation requested, they said that they cannot do the repair because I am not longer their customerThis was something that they already knew, but they asked me to get quotes when they also knew that it is not going to be approved
I just wanted to share my very frustrate and bad experience with that company, I had to hire another company to repair the wall and also repair the damage that they made in my panels and sensors

My tech Valerie was great - very informative and thoroughShe explained all me services throughout the install and was very knowledgeableI was very comfortable with her in my home