Protect Your Home

I am an active duty service member on deployment in BulgariaBefore I left, I wanted to set up a security system with ADTMy wife and I found a great deal and called to make an appointment for installationThe customer service was great and the manager was professional and courteous.....too bad they fabricated almost everythingDuring the phone call, I was ASSURED Defenders had to run a SOFT INQUIRY on my credit that would NOT affect my credit scoreEven then I was hesitant, but I agreed to run the checkI now find out they ILLEGALLY, without permission, ran a HARD INQUIRY on my credit that added a negative mark on my scoreI came into the military to build up my credit and clear up past debts, all the while serving my country in the processYou have to have no heart, or no remorse to do this to someone like Defenders purposely did to me! I am appalled and I am livid by this devious scheme! I want recompense for this blatant disregard for legal business practices! I will disput

The technician and his manager pushed hard even after refusing the serviceTechnician promised I qualified for alarm system for 27.99/per month but asked me to sign the deal for 52.99/month and the office will adjust the price to 27.99/monthLater the office refused to make any changes Asked immediately to cancel the service
The technician and his manager falsely promised incorrect monthly chargesNow I amd frusrated and feel cheated
DC

In response to an ad that appeared to be from ADT I had security equipment put in my home in January of The installer also represented himself as ADT He told me he could replace my existing equipment The existing equipment was not replaced and the company did not follow through with removing it Furthermore the ADT repairmen who have come to fix it twice informed me that it was subpar compared to the equipment that was already in place and in fact we should have additional fire alarms I have tried to work out this issue of advertising and misrepresentation since January with both The Defenders and ADT but neither company will take responsibility This use of a subcontractor without full disclosure should be prohibited

Dear Sir/Madam:
I have two issues to file in this complain form:
1st, I signed a contract with Protect Your Home, an ADT home security dealer on Sep, for the monthly rate of $36.99/month, But I been charged for $49/month for three month alreadyI called their service number for many many times but no body was able to correct the mistake yetI also tried to visit the local office at August Rd suite 300, There is no such company located in that address
2nd, There was once I noticed that when I open my window, the equipment did not make the "chirp" sound as it usually do, so I called Protect Your Home service number and asked them to fix it for me, but nobody call me back in daysIt seems that they do not care about their customer after they pick the money
This is my first time to file a complain to Revdex.comI'm years oldIn my whole life I never met any company work like this before in our countryI wish this company can be more professional and decent, just lik

I called in and signed up for ADT services The representative on the line provided timely information, account details, and specifics on installation dates and times, and I had a ADT Protect Your Home representative come out to my house about a week later
The representative showed up at approximately 8:15am that morning and begin the installation process About halfway through he informed me that I was required to receive to have additional sensors that would cost me approximately $that could be paid out over the course of months with the 1st payment being the day of installation
I gave my authorization, and the gentleman proceeded to spend the next minutes on his cell phone with his girlfriend Around 11:00am I told him to get out of my house, so I can go to work and he still had sensors a wireless device, an additional alarms to install
The equipment has been active on my kitchen table for the last days and when I requested a refund these people trie

When I signed up for the alarm system I was quoted a price When they came to install it, they did a bait and switch for a upgrade model in which they installed without telling me The price was three times what was quoted for the monthly service I didn't know that this was the case until a day later and I happen to print out an email This company that Provides ADT is horrible and not ethical They pray on people hoping they don't read or print out the contract until it is too late to cancel a month contract They also make you pay up front a $fee before anyone comes out, which was told would be taken off my bill I know now that was not the case I was told that I would not get this money back

Around the beginning of November I received a ADT Former Customer OfferI had reply by November 13, 2015, which I didI spoke to a gentleman name Norlan Ref*We discussed installing a security system to my homeI told him the most important thing for me was to have outside cameraI already had because I had Xfinity (Comcast}He said no problem the cost was $a monthSo we set up appointment for December 2, I would like to say that no where on these advertisement was anything say anything about Defenders Protect Your HomeAs far as I knew I was dealing with ADTNow all I have been getting is the run around tell me that defender does not install out side camera only insideWhich when the tech, came out on December told me that they could not finish installing the system because they where down loading and they could not get the system up in running so they would make another appointment to finishThe techtried to make appointment for me before the left

I contacted adt corporate to get a quote for a new systemthey said free system plus ring doorbell camera for $a monthtoo expensiveso I get a flyer in mail for defenders adt repfor free system $gift card and $a monthI call to confirm and the rep leads me to believe I can get that deal even without a lan linetech comes for installation and says no youre not eligible she should have never said thatmy wife was the only one home at the time of install and felt pressured to sign paperwork even at the higher rate since he was already therethe next business day I call to complain and they talk me out of cancellingI confirm my right to cancel was still available for one more business dayI decide I want to cancel with defenders and sign with adt corp for original deal the next day I call to cancel and now they tell me for the first time a form needs to be mailed out or faxed by the end of the business day or I would get a penalty to cancelI ask for a supervisor

While Primary Nature states Contract issues, the lack of follow through from customer service is also a major issueI contacted Defenders on 2/23/to inquire on Alarm systemThe representatives gave me a brief information told me about the package available and offered to collect payment for appointmentAt the time I was away from my desk and couldn't provide payment, so I was put on hold and then transferred to what I would think would be a "closer" a different person asking what is preventing me from payingafter explaining the situation he agreed to holdUpon me coming back to the phone min later with my wallet to pay the money they were asking about, he told me he added a smoke and fire detector in for me as a special valueI will say that when ask what the payment was for they informed for the systemUpon inspection and walk around of my house (after the keypad had already been semi-installed on my wall, holes drilled and pad placed) I made mention of what I wantedI w

I was very impressed on the knowledge of security by the person that installed our home protection program Hats off to ADT

Professional! Knowledgeable and personable installer underestimated time necessary to complete installation

I called this company to get a quote for an alarm system for my homeThey quoted me $for a system with their standard alarms plus an indoor camera, but they also offered to throw in two outside cameras for no charge.I would need to put down a $hold on my credit card to make an appointment, but it would be put towards the installation costsThey quoted me for $per month for the services included with the $equipment packageWithout cameras, they said my bill would be $per month, but I opted for the camera monitoring service, which is the $per month chargeThis was noted on my "Thorough Protection Plan" given to me by the installerThey came out to install the system, and after confirming what I was told over the phone, he explained that I had $1,in credits for additional equipmentHe showed me the equipment that was available, and I picked out what I wantedHe said that I had gone over my credits by $11, which I said I was OK withI signed the rec

I thought I contracted with ADTNo one said anything about Defenders until the contract was signed and I had to callThe video door bell has never worked, They replaced it once with the promise to bring a new and improved one outI was also promised a 20% discount on the equipment after I ask them to come and remove their productI have called numerous times to be treated unfairly as if I were trying to get something for freeI have been promised call backs which never happenedI have been told so many different lies and the system has only been installed since 8/3/It seems to be a misrepresentationThey appear at your door without calling first with all these promises until they think the deadline has passed This is a terrible practiceThey also said the credit check would not be a hard check as they had a contract with EquaifaxThat was a lie!! It did count as a hard check which I do not appreciate

My tech Valerie was great - very informative and thoroughShe explained all me services throughout the install and was very knowledgeableI was very comfortable with her in my home

I received an offer from my Mother (existing ADT customer) to have ADT installed in my home for $The offer also stated I would receive $gift card and the installation would cost me $I had ADT in my Mother's home prior to this so I wanted to also have it in my new homeI spoke with a sales individual upon receipt of the offer who confirmed the offer was valid and that I should provide the installer my Mother's account number the day he came to my houseHe explained that the entire system could be operated from my cell phone and it included a full house of sensors, detectors, etcHe also confirmed that my Mother would get month free service since she referred me as a customerI scheduled my appointment and at that time was charged a fee of $for installation at the first bill plus taxes, fees, etcA man came to my house on Saturday, August 26th at 4:PMHe was supposed to arrive between and I understand techs can run late, so I was not concerned at that poi

I was seeking a security system for a house I was completing for rehab so I contacted ADT from an advertisementI explained in great detail the nature of my goal and needs with the systemWhich was basically to have a simple system for protection of the home for the next couple months until it sold, then offer to the new owners to keep the system and transfer the monitoring contract to them and I would just get another one set up when I did the next project, or take the system with me and install it in my own home if they choose not to keep itThe sales agent said that was an excellent ideaNo problemWe have investors do that all the timeAs long as the new owners transfer it you're off the hook, and if not, our techs will come move your equipment wherever you want it at no chargeI was emphatic about this plan, I was constantly reassured there would be no problem
From the minute the tech came in there were problemsHe asked where I wanted the panel mounted and im

This company said they were ADT but they are not! When they called to schedule appointment they were a no show for the first one When they did finally come to set it up they placed my on a higher plan than I wanted I have been trying for months now to get this fixed and each time I have to have someone come to the home That is a HOUR window of my time I just want to cancel the contract as they have not upheld their end of the deal

The process was very quick and easy, the installation man was very good at it his job and explained everything he was doing and how to use the systemVery happy with service

*** *** *** *** *** *** ** *** *** *** September 26,
To whom it may concern: My name is *** *** and I currently have a contract with ADT SecurityMy equipment was installed in June 5th of Since the installation I have experience a host of issues with the company that installed my systemThe companies name is Defender The first issue that arose had to do with billing which was quickly cleared up by ADTThe second issue had to do with the equipment that was printed on my Schedule OF Protection I noticed I was being charged for camera monitoring and that there was an indoor camera item printed on the invoiceI contacted defender to let them know I do not have a camera here at my homeThey (defender) sent out a technician to verify that I did not have a camera and assured me that I would be reimbursed for the charges and I would no longer be charged for having a camera at my locationWhen I received my next bi

I first received services from ADT (Protect your home) in September of While on the phone with the representative, I stated I was moving out of the home in one month and asked if I should wait to install the system in my new home so that I don't have to pay another installation feeThe representative stated multiple times that it would not cost me anything to transfer services from one home to another and that I just had to make an appointmentWhen I moved to my new home in October I was charged an installation fee of approximately $107.00, after just paying that same amount in September for the first installation and was told I would not be charged againADT stated there was nothing they could do about the fee and that it had to be paidI do have audio recording from both conversations, including the representative stating I would not be charged a second timeThe same night the security system was installed, the sensor to my master bedroom was defaulting, thus not allo