Protect Your Home

Horrible!!! These people are criminals They installed a service that did not workCalled several times to fix, technicians came out to repair but the system never worked properly from the time of install We cancelled the service as a result and they reported our account to collection

The installation took several hours, but we did cover all entries plus motion, so we were satisfiedOur installer did a fine job of explaining things and setting the system up
We would not hesitate to recommend ADT

I live in a senior building I went into hospital on april fifth some one broke into my apartment and stole a small antque pocket knife and two bottles of blood pressure pills , on may twenty fifth they broke in while I was out walking my dog and took a rain hat I set on my counter at door then late may early came in am let my toilet set up like a man had been using my toilet I have been having problems with the man up stairs who has been here for about thirteen years we want to believe he has a skeleton key I reported this to management and called police police said there is nothing that can be done the security cameras on the floor do not work and management knows this also this is why I wanted to get security when I first spoke with a.d.tthis is what I ask for they said my credit would not get I so I got a co- signer they still was not trying to here what I was sayingthen they had this fast talking installer to come to my house and sale me all this equipment I am a manic depr

My Good experience! Steve was a nice guy and took his time to make sure everything was done right and that we knew how to operate the equipment

In approximately September 20** ADT bought out my contract with Defender Protect Your Home I was not aware this had occurred however we have used ADT for many years at another location and have had excellent service When I was made aware of this buy out I was fine with it until I found out just recently (in the past week) that ADT's contracts are for three (3) years not one(1) year My contract with Defender was for a rental home that was for sale I agreed to a one (1) year contract with Defender, NOT three years
The rental home where Defender Protect Your Home was servicing, has been sold The phone lines are disconnected and the power will be turned off as of January 9th, Defender and ADT cannot find my contract and ADT is insisting that I am locked in for a total of three (3) years from the date I signed the original contract
This is not right, nor is it legal I have not made any type of agreement with ADT for that homePlease help me I am overburdene

My name is *** and we moved from *** estates to *** recently in month of December
Before I moved to new location, I already have ADT service from past years in my *** estates homeWhen I called ADT customer service, it went to ADT(defenders) and I was not sure with whom I am talking to like direct ADT or thrid party of ADTSo Call went to defenders and I told them that I am moving from *** estates to *** and my ***estates house ADT is on my husband's nameThey advised me that if I take as a new customer on my name new ADT connection I will get more benefitsThen I told them that I may still have contract for months with ADT for which they told that as I am moving service with same ADT automatically that contract will be cancelled and I won't be charged anything and service with ***estates home would be automatically cancelled from December 28th as they scheduled appointment in *** house on December 29th
On December 29th, Def

I called ADT about alarm/security servicesA rep came out saying they were with ADT
Explained what I needed to repThat it was a rental house and only needed service until the end of the lease months awayTold us we could could cancel with no problem since we rented and not ownedCalled and canceled as plannedIt was at this time we found out it wasn't even ADT but this company Defenders/dba/protect your home and they are still charging usWon't let us cancel trying to make us pay over $to do so etc
Complete lie and ripoff based on what we were told

Please do not ignore the warnings!!!!! This company is the absolute worstRUNNNN while you canI agree with every ONE STAR and TWO STAR reviewI really want to just copy and paste each review to mineADT should not be in business with Defenders, Incor any other company for that matter if this is how they allow their business to be representedThis company is an EPIC FAIL!!!!!!

I hired defenders to remove an old ADT systemThe technician came out to INSTALL a NEW systemWhen I told him what I had hired Defenders AKA Protect Your Home for, he asked me to call the office and cancel the install and then he'd be able to remove the systemBut when I did that, he said he wouldn't remove the systemHe lied to me to protect his sales quota and then got angry at me when I confronted himDefenders AKA Protect Your Home made a service appointment with me under pretenses and then their technician stood in my home and lied to my face,

Pulled a bait and switch w/ contractService was cancelled, however they continue to bill and harass meI have a letter from them showing cancelled
I ordered a security service that was dollars down and included sensors and other devices and was per monthI began asking to see my contract and they admitted they couldn't find itThey sent me another contract via email and told me to push the button to accept the new contractI scrolled down the contract and found they were now immediately charging up front for all the included sensors and devices in an attempt to bait and switch the contractI refused to sign and they admitted there was no contract and that they would close my account and return all my moneyI have a letter dated 8-3-16, Ref Act # ***, Ref #*** from Defenders, Incdba Protect Your Home state the account was cancelledI have been dealing with their supervisor *** ***s who sent the letter and told me all of my money would be returned si

On the day of the installation I was told by the technician that he didn’t have any outdoor cameras with him to install because they where on back orderTherefore I would have to wait a few months to receive themSo I went along with the installation thinking I would recieve our door cameras in a few monthsA few months went by and I called to have a technician come out and install my outdoor cameras that I thought where orderedWhen the tech came out he claimed that Defender doesn’t have out door cameras so I would be unable to have them install at that timeHe told me I could purchase indoor cameras from him then when defender took over my contract I could trade them in for out door camerasSo I believed him a purchased the indoor camerasSo I wanted a few more months then called ADT and told them about my last purchase and they told me they couldn’t trade in my indoor cameras for outdoor cameras Then sent me over to defender for them also to explain they can not trade in my c

September 5,
Revdex.com of Central Indiana
EWashington St., Ste
Indianapolis, IN
Defender Security Company
DBA Protect You Home
Priority Way South Drive, Ste
Indianapolis, IN
Re: *** ** ***
Complaint No***
AcctNo. ***
Dear Ms. ***
This letter is in response to the complaint #*** filed by *** ** *** By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT
We have researched into Ms***’s complaint and located her account. Our records show we did install an alarm system for her on August 4, 2014. Her cancellation request was received and processed on August 6, 2014. Her system was removed on August 8, and refunds have been released. The install cost of $was refunded back to her credit card on August 11, 2014. The equipment costs of $was refunded back to her credit card on September 2, 2104.
We apologize for any inconvenience or frustration that the customer may have experienced and we appreciate the opportunity to address her concerns
Sincerely,
*** ***
Customer Advocate
***@defenderdirect.com

This was the worst experience ever
I called this company to activate the security system that was already working previously with ADT in a house that we bought, their representative came and offered to install a total new system with a cost about &9K, we said not about that, we just wanted to activate the current alarm system with their security service, this guy disconnected all sensors and installed new few ones but wireless, he also disconnected all three panels that we had to install a new one in the middle of nowhere by open a hole in our wallIt was a total mess, they did everything that we didn't ask and nothing about we requestedAfter several calls with customer services, we realized that the monthly fee is more that we agree withWe decided to cancel the services and asked them to re-install everything that they disconnected and repair the wall that we never authorized to made for a panel that it was what we neededI had to call American Express to block any chargers from that company since they started to charge me for monthly fee for a service that we canceled and also that fee was not what we agreeTHANKS America Express for that!
I asked them to repaired the wall with the hole that the made, and after asking me for two quotations from different companies and sending all documentation requested, they said that they cannot do the repair because I am not longer their customerThis was something that they already knew, but they asked me to get quotes when they also knew that it is not going to be approved
I just wanted to share my very frustrate and bad experience with that company, I had to hire another company to repair the wall and also repair the damage that they made in my panels and sensors

On July O contacted ADT for security serviceThey qouted $for the monthly billThey would not schedule the appointment for days because the previous owner had a unpaid balanceI sent several documents to prove we purchased the home which Defenders would not accept They kept sending me emails that it was not the right document and needed to see page of which was a blank pageFinally they used something they found themselves not trusting what I sent Sales person said existing equipment wouldn't work and sold us all new equipment that was $It took full days to set it up because of system issuesThen we had to sign the contractI noticed the monthly amount was $and I stated it should be $ He said all contracts say that and price would be whatever was discussed on the phone We received after first bill and it was $I called customer service and they said it was for the wireless service and I signed the contractI asked if I could return

My home was burglarized in April 2017, and I called to ADT to obtain services and I asked if they did their own monitoring and I was told by the sales agent that they didI advised to him I had heard that they did not and have a lot of complaints about this and people credit has been marked with a collection from their outside vendorThe sale agent assured me that they do their own monitoring through ADTSo scheduled the appointment for installation and also asked the technician as well, and he advised the sameSo had him to install the system as he assured me the monitoring was again through ADTI called on 04/21/and was told that, Defenders, Incdba Protect Your Home was the monitoring company so I told them to cancel my ADT services and I did not want the system or servicesThe agent told me the fax number to fax cancellation form to #866-975-I faxed it on 04/23/as the cancellation form states no later than 04/24/I called and had a security storm door in

I'm unhappy with your shady sales tacticsYour salesperson/technician Taylor Etold me I had months of free trial and if I wanted to cancel I would get all my money back including installation with no strings attachedWhen it was time to sign papers I saw the "day cancellation" so I was reluctant to signHe assured me that was only one way to cancel to get my money back quicker, but I will still be able to get a full cancellation before monthsHe also told me to to do him a favor and wait weeks before I call to request any additional sensors for free, because that's what his other customers didWell we waited for weeks to call, and when we couldn't get more sensors for free we wanted to cancel and guess what, we can't cancel anymore and we're locked in to the yr contractShady business DEFENDERS d/b/a Protect Your Home, you should be ashamed of yourselfJust close down your business already

Gregory *** came to our home on 1/30/at 8:and left at 3:He proceeded to install an alarm systemHe did the back of the house and then told us, we were out of the allotted money from the companyHe said we had to pay x in order to get the front of the house covered He upgraded everything he did without telling usAfter much manipulation from him, plus being here all day I was very upset and told him to get out of my house After my company had left that evening, I read my emails and there was an email with all the contracts signed and datedI never signed a single thingHe completed total fraud by signing my nameI was told my monthly would be and on the contract it's He said I gave a down payment and I didn'tUnless he put it on my charge card without my permissionNow I have received a statement saying I enrolled in an automatic payment planI did not sign up for any such thingI feel this man should be prosecuted for fraud and harass

I went on line to get information about ADT Security SystemThey gave me information about the system over the phone and made it sound greatI paid the money for them to come install it and when the guy got here, he drilled a whole in the wall and put in the monitor and then proceeded to tell me I had to pay over dollars for other equipment that was suppose to be free equipment for the serviceI ended up taking the basic equipment and was only suppose to have a dollar charge a monthIt ended up to beplus tax to have it protected which they never told me on the phoneHe said my first prorated month plus the second month was payable up front and it would be When I went to my bank on line they had charged dollarsI have a three day cancellation period so I called and told them to put the back into my account and come take it all outI got lied to about a do;;at Visa card that I was suppose to get back among a lot of other liesOur ho

I have been calling both Defenders and ADT to cancel my alarm service and the two of them kept referring me back and forthDefenders is saying that I need to call ADT and ADT is asking me to do the sameI have already faxed my cancellation letter to the number Defenders provided, (888) 879-8340, requesting that they cancelled my alarm service I am very unhappy with the service that I have received so far ADT quoted me a package and the Defender's representative gave me something completely different and charged me twice as much per month It's very frustrating to be involved in this type of unethical marketing practice On top of that, the representative that Defenders sent out to install the alarm broke my central fan system and drilled a huge hole in my wall I have asked ADT and Defenders to cancel my alarm service for weeks and have been in numerous conversations with all of their representatives

In April 2017, we ordered ADT Security system for our house at *** *** *** *** *** ** ***The Premier Provider # is***The primary reason for this was because we were foing to rent our house and the tenant wanted security system installedAs we were moving back to California, we rented the house from May We told the security company that we were doing it because the tenants wanted security ytem installed and the installers understood and explained to us not to give the master control code to the tenants but only the usage codeEverything was fine
However, after a couple of months after the tenants had moved in, because they wanted more control of the security system, they called ADT Security and had requested to change the account to the tenant's nameAs we were dealing only with our rental management company, we did not have direct contact with our tenantsSo, we were not aware of this change as neither the tenant nor the security company informed us t