Protect Your Home

I contacted ADT about a security system for my house and a camera system for outsideWhen I called in I talked to two different people and explained to them that I wanted a camera system for outside since my truck had been broken intoI had to agree the first phone call to an installation date to get discounts that were offered to meI was offered cameras with the systemWhen the technician came to install the equipment he said that they did not have cameras for use on the outside of the home but one would work by my front door since it is out of the elementsThe technician redid my plan and changed out the other cameras for different equipment and said it would be $moreI agreed to itThe outside camera never worked and I was told that if it didn't come online by the morning to call up and they would come out and fix itWhen I called up I learned that I was charged more than the $I originally agreed to $for the system install, $for the camera/ monitoringThe

During the installation of keypad on my wall, they drill a whole on my wall, they didn't do it carefully enough and destroyed my power cable inside the dry wall
I called them the same day, the customer service agent told me I can fix it myself and they will pay for it, but when I ask she send me an email to confirm that I can fix it myself and they will cover it , she refuse to do so and told me she will have the customer loyalty team contact mebut no one contact me with in hrs
also they refuse to transfer me to local branch office manager

On June of I had a ADT representative came to my house just to show us the system and talk about the security services they offeringI was not ready to sign any type of contracts, especially knowing that I will have to pay 75% of the remaining balance
After two hours talking about the ADT security system, I didn't want to proceed with the installation, neither with the signing any type of contractsAnd representative took the matter in his own hands and offered me two month of the free trial,(which was a gift card sent by mail) with the right of canceling the services, if I don't like itHe said I have to sign this contract, in order to get a two month free trial, and he assured me that I can cancel it within two month without any penalties of 75%of the remaining balance
However, I called the ADT security on August 2, to request a cancelation of the services, and was shocked that they want me to pay penalties of the remaining balance in the amount of $
This is a

This company scammed and took money from meI called what I thought was ADT SecurityI have found out now that it was not actually ADT but a subsidiaryI was ask to give them a credit card only to show I was good for a $installation feeI was told it would not be charged until the day of installationTheir tech came out and first thing he done was cut a hole in my wall and installed the controller? The started to access my home security needsWell he started ay $5,Told him I could not spend any additional money out of my pocket, as I had just brought my wife home from the hospitalAfter about hours we had gotten down to me only having to pay, I was told, $I agreed and he said the total charge was $something dollars? I said you told me $60.00! I then said does this include the installation and he said yes and with other feesI knew and did not add up to $something dollarsI agreed and he finished my installation that took a

I am writing to express my continued dissatisfaction with this companyLast year I became a first time home buyer, very new to a lot of the nuances of home ownershipHowever, with every serious purchase, when looking for a home security system- I took into consideration a number of things- including affordability, deals, availability etcAt the time I felt that ADT had been offering the best- as they had promised me the following during the initial phone conversation: Pulse Select with door and window sensors, interior motion sensor, keypads, wireless remote controls, indoor siren, smoke detector - via the cellular communicationThey also said they would give me visa gift cards valued at $each
On the day of installation (8/28/16), a young man presented on time-not every personable but appropriateHe did introduce himself, however went straight to drilling holes into my wall BEFORE talking about prices or optionsWhen I expressed my concern he explained that this wa

I was quoted a price and set up a date to have someone come and install but then was called and said that the appointment was canceled And they cannot service me

When ADT system was installed it worked days"The allowed time to cancel"We were not allowed to
place panel where we wanted w/o a more expensive unitWe needed another panel in other end of house.The unit was in guest Brwhere modem was.After 3days unit made noise, it was connected to plug that had switch on wall.Unit was working on battery.We were told to plug into ex/cord and rep would come out next day.Rep came out said unit was plugged correct.He told us to call coHe said they would
they would give us more panelsWhere they were to place them did not have wall plugs.When co was called they gave us more units and set up 2nd rep visitI had to call back b/cause I had to have medical tests that day and cardiologists apptI called and changed appt w/rep the following dayAfter walking over ex/cord we decided units would not workWhen I called to cancel I was told we could not cancel and we would have to pay 75% of $We have already paid over $
.When rep cam

7/17/The original agreement was thrown in the trash and I was not conducting business with ADT, but Defender Security CompanyI had a working security alarm before a Defender Technician destroyed it and the technician told me he could not restore the original systemProtested the arrangement on the phone with representatives, concluded with a refundHowever, I haven't received a dime of the $spent on good faithThis is bad business and I thought I was doing business with ADTADT needs to stop this kind of thing from happening to hard working peopleDo not hire Defender Security Company because of their dishonesty, unempathetic, and do not display sound judgement

Complete services offered have not been rendered I have attempted to resolve with ADT and Defender Accounts retention I have been very patient with a theoretical attempt to provide the service promised, but have had no resolution Defender accounts retention has indicated to proceed to to court if u wish, as they have a very good legal team As a customer, all I required was the product promised in exchange for the costs incurred I have now been charged a total of $for a product that is not the product promised Continual run around with all levels of this company I now want them out of my house and refunded every penny they have taken from me This contract was never initiated due to neglect to provide services as advertised and promised

On March 6, Defenders installed their equipment at our homeWithin two weeks, there were issues with the communication of the equipmentI called in and had the "beeping" fixed over the phoneA few days later, the beeping started again indicating communication troubleThe technician stated that someone would need to come to our home to fix the problem and I would receive a call within hoursI did not receive any phone calls until days later to schedule a technician to come out and at that point it was getting close to the day cancellation dateOnce the technician showed up, he did not explain what he was doing to fix the issue - he just mounted another box onto my kitchen ceiling with wires running from the original box to the box on the ceiling - it was very visible and tacky looking, wires running across the wallI called within two days to cancel our contract due to the fact that we were told this was the only way the equipment would work at our houseAfter speaking t

We called this company to get a quote on ADT alarm service for our homeThey kept pushing for us to allow someone to come out and see the home to provide an accurate quote, which we finally agreed toHowever, they then asked for my credit card to "hold" the appointmentI asked the salesman times to CONFIRM that they would not actually charge my card which he confirmedDespite this, our card was charged THAT DAY FOR $The appointment was not for another weeksOnce I realized, I called back and the customer service rep told me that this is and she wasn't sure why he would tell us it wouldn't get charged until laterThe charge was to cover the installation fee, which at this point we hadn't even told them we wanted their service
Once the representative arrived on the scheduled appointment on May 4th, we told him we were not sure about their offer because we found a better offer from ADT corporateHe said he would step outside to talk to his managerHe came back in

While on the phone setting up security services for who I actually thought was ADT, I asked a defender employee if there would be a credit pull which would cause an inquiry to reflect on my credit reportThe employee told me it would notI was then transferred to her manager for additional assistanceI took that opportunity to also ask the manager ( Courtney ***) if a credit check would be done and show on my credit reportThe manager also told me nothing would show on my credit reportLater, when the technician arrived I also asked HIM would there be an inquiry impacting my credit report before I signed the contract and he also told me it would not
Low and behold there is an inquiry on my credit and my score has dropped! I am in the middle of purchasing a home and told them I could not have my credit impactedThey lied to get the sale
I called defender directly and asked for assistance I asked that they review the call and / or simply do the right thing and remove

I continue to be charged for services at an address I no longer live atI have spent countless hours of my own time on the phone with Defenders as well as ADT trying to get them to terminate the contract for the old addressI keep getting calls from their billing department saying I owe them money and I do notOn 10/16/I called Defenders to once again try to get the issue resolved and they transferred my to ADTWhile on the phone with ADT I was assured the contract for the old address was cancelled and back dated to 8/27/as that was the date I had movedToday 10/17/I got another call saying I was past due! When I told the woman I had just taken care of this yesterday and asked to speak with a manager she hung up on me, which happens A LOTI then called back and was hung up on a second time! The 3rd time I called back I was placed on hold for more then minutes and the call was disconnected again! ADT says Defenders owes me the refund and manages my account, Defenders sa

Called ADT and attempted to set up security for my parents' home a year agoApparently, my account was set up by third-party Home DefendersI paid the install fee of $on 3/18/**They did NOT inform me they would do a hard pull on my credit.**
My parents insisted they didn't want security, so I held off signing the contract and initiating the installation processEventually, a year later, I gave up on themI called to get a refund on 2/13/They said they would refund meBy 3/2/17, I had yet to receive a refundI called back and was told my account had been refunded on 2/27/I told them there were no credits or pending credits on my account
The representative implied I was lyingHe told me to fax them my bank statements to prove I didn't receive a refund and gave me a fax numberI compliedAfterward, I called them back directly and waited almost an hour before someone answeredI told that representative that I had sent a fax and wanted to make sure it was

Defenders is a company that's out to scam youI'm unhappy with your shady sales tacticsYour salesperson/technician, told me I had months of free trial and if I wanted to cancel I would get all my money back including installation with no strings attachedWhen it was time to sign papers I saw the "day cancellation" so I was reluctant to signHe assured me that was only one way to cancel to get my money back quicker, but I will still be able to get a full cancellation before monthsHe also told me to to do him a favor and wait weeks before I call to request any additional sensors for free, because that's what his other customers didWell we waited for weeks to call, and when we couldn't get more sensors for free we wanted to cancel and guess what, we can't cancel anymore and we're locked in to the yr contractShady business DEFENDERS d/b/a Protect Your Home, you should be ashamed of yourselfJust close down your business already
Plus the $VISA gift card process is badWe didn't know we had to send in an application within days of install and also there's a $S&H fee only accepted with cashier's check or money order
Your customer care email doesn't workIt sends back "This mail box is not in service" emailYour customer care phone number does nothing but forward me to ADTI want to talk to the scam artists that work at Defenders (Protect Your Home)

I spoke with ADT Defenders and explained to them due to financial changes I cannot afford the service My va check has been decreased and my wife check has been garnished for student loan We are trying to stay above water They said that they will not turn the service off, so therefore the bill will continue to go up Or I have to pay up front for them to stop service Is this right what they are trying to do And reviewing the contract my wife did not sign the contract The signature is not hers The spelling of her name is misspelled, and the signature is also misspelled Clearly she know the correct spelling of her name So her name was forged My wife name is *** *** I have the original contract to verify the signature

Defender DBA Protect Your Home made many unauthorized charges to my credit cardI contacted the local "System Pulling Guy - Armando" to resolve this matterHe told me that the matter had been resolved Several days later, the company continue to charge my credit cardI contacted this guy and he told me that he would take care this matterThe prob**m has never been resolved

I signed a contact with ADT for service and paid near $200-$to start service After a month passed I never received a bill so I called ADT customer service line The ADT rep advised I in fact did not have an account with ADTI called my bank Chase and reported the start service fee as fraud and received a full refund I am now being told I owe near $for a company I never signed agreement with Defenders

I purchased a security system with Defenders for ADT in May of I was unaware that I was signing a two year contract, whether that was a lack of information given or I didn’t retain it, I don’t knowI tried to cancel in May of as I was moving, only to be told that I would not be able to cancel without paying the remainder of the contract, which would total some $1200+When I informed them that I would be unable to reset up a security system right away, as I was moving into dorms for the summer and I didn’t know where I would be placed for my program, they told me I would need to pay as though a residence was being monitored so that I would not be in breech of my contractI relented, moreso because they came off as threateningOver the summer, they did not in fact charge me, but when I told them of my new residence and we set up the appointment for install, they told me that by moving I was beginning a new contract and would be responsible for another two years of service

Okay, so, I just purchased my first home, and wanted an alarm to make myself and my wife feel saferI was on my Bank of America credit card online account, and noticed that had a cash back deal for ADT, so I thought, great! Of course, it wasn't through ADT directly, it was through Protect Your Home, which is an authorized ADT retailerI called the number and set up the appointment and was charged the $installation fee immediately (it's ok, I'm getting $cash back through BofA anyway)During the phone call, they upgrade my package to include keypads, keychains, and $in extrasI thought great! Fast forward to the day of the install, the guy showed up early (which was great, except we were having Fios and a new water heater installed at the same time, so him being early made it even more crazy!) Off the bat, I had kind of a negative reaction to him, because I told him Fios was here and they are installing a phone line for you to connect toHis response was, oh, we don't need that, everything is done wirelessly now! My first thought was great, but I'm also not an iSo, I said to him, great, as long as its the $that we agreed toHe told me it wasn't but we can talk about that, which I then replied that as long as its $that we agreed to, then we can talkAt that point, he drills a hole where the main keypad would go, took him a while (not his fault), and then installed the keypadWe then went over all of the windows and doors, and everything fancy thing they sellThey then quote you an absurd price if you install every gadget they sell, it came out to almost $6K! Of course, no one buys every gadget, so he then takes some of it out, and quotes me around $for the installationAt this point, I was really upset, because I'm not paying that kind of money, that's absurdSo, little by little, you can reduce the pricing by getting the regular window/door senors instead of the better ones, get one keychain instead of 2, one motion sensor, etcAfter spending minutes trying to get the price down, it got down to a more reasonable $Again, I'm not stupid, I know they upsell, I kind of expected it, but do it in a ethical way! They also try to upsell hard on the Pulse $package, but as long as you keep saying no, they have to give you the basic $packageSo, after he installed everything and tested it, he had me sign the contracts, sign here, initial here, etcEverything was fine, except the next day, I was charged another $on top of the $charge that was for the additional sensors/keypads/etc, which I did not authorize! It turns out, in the contract (which they do not tell you), you are agreeing to pay a prorated amount of your current month + next month's amount, but not for the monthly rate you agreed to, but for the $52.99+tax, regardless of the monthly price you signed up forIt is actually written into the contract, and they conveniently skip over itAt this point, I've had enough and contact ADT customer service directlyThey have been great, they refunded me the overcharge amount, and have guaranteed I will be billed $per month starting next monthSo far, I am happy with ADT, but buyer beware, if you use protectyourhome, this is what will happen! This is how they make their money, they don't do it ethically, they overcharge and upsell and hope you don't noticeBut if that happens to you, contact ADT directly, they will fix whatever you were overcharged