Protect Your Home

I signed a contract with ADT/Defenders in July From July through December the service was offline about 80% of the time I had or techs come to my house to diagnose the problems and none of them were able to fix it My alarm would not connect to their system meaning that my home was not monitored It would also beep every seconds or so because it was not connected Their solution was to mute all the sounds (even the alarm if it was tripped) rather than fix the issue On December 5, I finally got a phone call from a supervisor from Defenders and after much back and forth they informed me that they canceled my contract My alarm immediately went completely disarmed from that point and I assumed it was a done deal
Fast forward to May and I am now receiving phone calls that I owe them for my contract I have repeatedly stated that I had my contract canceled and will not be paying for any charges The customer service reps can confirm that they did i

This company is who I was directed to when calling ADTThe sales team lied to me over the phone which was recorded according to themI also wrote down "badge numbers." I was told yes I was getting home security for $per month and the sale's guys (of them) insisted they were giving me all this "free" stuff (swapping to the manager and I was told to act suprised by sales guy #1)
Tech guy came and installed and signed my name to the contractI called and complained about the forgery and the costs doubledI was given an apology and discounted $per month for the problem
Tech guy #came so I could sign the contract that I was supposed to have gotten with tech #It never was turned in (so I was told)
I got another email a week or so later with yet another contract for me to sign from tech #
I called and told they didn't have one signed on file so I needed to sign it
I was concerned because I did not trust tech #by now
Today I no longer had Pulse to check my

I called in to ADT/Defenders on an advertised mailer The female sales rep went over offer and I asked her more than three times on what I had to do She said they take care of everything This included a $gift card, informing home insurance provider and form with the local fire/police I asked the installer when he was at home if what she reported to me was accurate-I had to do nothing if I went with service He said yes Everything good The $gift card requires the customer to send a $money order in envelope to cover their costs What??? So the BIG $gift card you are to receive from them for signing up is actually not that amount ( that BIG $was extra large caption on mailer ) They also do nothing with the insurance company nor the local authorities Outright lies Two weeks later I had not heard from them about the insurance and form with local fire/police and was told by the customer service department that this was not correct information They

I wanted to share my first impressions of your company with youI'm a first time home owner and wanted peace of mind to protect my home, so the obvious choice in my mind was to go to ADT because you have a great reputation, and I've heard great things
On Wednesday I called your sales office to take advantage of a offer I got In the mail, $for sensorsA great deal I thought
This is bait and switch number one: I'm told over the phone that because I don't have a home phone line I do not qualify for the $for sensors, but that they can offer me wireless sensors for $I go ahead and agree because I'm assured that it's more secure, and still a great dealI'm assured that this will be more than enough equipment to fully protect my home
On Thursday the technician arrived at my home for installBait and switch number two: the technician first try's to sell me a $package, I declineHe then tells me that he can only install sensors, one on my front door

My home was broken into in OctoberI called, and ADT was able to come out the same day to install product and begin monitoring my homeGreat!
When I callled, the only phone number I gave was my cellI am not planning to keep a land lineADT took down the landline numberI have been trying for all these months to remove the landline number, and yet Defenders uses that number to callTheir number shows yo as "Buca Raton, FL" on my phone, there is a hesitation at the beginning, so I hung up on them for months before hearing someone speak and discovering that it was not a solicitation call
Apparently, when the billing changed from ADT to Defenders, they stopped automatically billing my credit cardThey called (the wrong number) for months, never leaving a message, to tell me I owed moneyIn May, they spoke to me, I caught up on the bill, and I was told that automatic billing would resumeIt didn'tOh! And they were not able to send an invoice to show that I actually owed over $170!
Just got off the phoneThey claim I owe months, can't send an invoice, and apologize for not setting up automatic billing If I was caught up last month, how can I owe months??? And if I want paper billing, it'll cost extra every month
Revdex.com, please remove the A+ ratingThey do not deserve this! They won't remove the wrong phone number, they won't send an invoice, they yell at me for not paying when it's their own fault for not charging my card, they refuse to send an invoice, and today, refused to allow me to speak to the supervisor***, really!
If I had it to do over again, even with the trauma of a break in and no sleep at all, I would have done a bit more research
Do not use this company!

Protect your home advertised adv ertisement they will get your business and then change everything up once they get you as a customer on the recorded line they offer me one hundred dollar visa card, 6-window sensors, smoke de tector ,sensor, one indoor camera,and key pad only thing I received from protect your home was sensors,key pad,smoke detector and one hundred dollar visa pad protect your home nevered explained to me about a third-party which is Adt that will be taking over my contract I had no knowledge of that until I call protect your home regarding the stuff that was olded to me they even made contract I have been calling for years last a attempt was 6/7/ about 2:pm which I cancelled my services because I try to reach out to the head person that I could not reach which his name is chase the number he left for me to contact him was 317-715-reach out numerous times they are frauds

From start to finish, installation, technician and sales representative perfect Activation was not realized due unforeseen circumstancesADT should be very proud of Protect Your Home

Company promised free cameras, smoke and fire detection, remote keyfobs as part of the equipment package for installation rate of $99qnd monitoring rate of $with no additional feeS Advised dying install ther would be a $activation for cameras Called and complained, spoke to William N***, a manager who admitted I was told there would be no additional fees and the the sales person “submitted the order incorrectly.” Offered me a $gift card I told him to send but that I would still be pursuing the $difference Entire system was installed Was handed a tablet to sign with the rate stated as $ Called them back and they advised the fee with the cameras was $ Offered another $gift card by Chris W*** Told home to send, still pursuing $difference for the additional $per month for
Months This is a bait and switch operation They are dishonest They knew I wa going out of town and needed the alarm and I felt I had no choice but to

ast April 30, 2018, I received an offer from ADT Monitored Secutity System to lower my monthly billI called up and inquired and they said they're going to send a person who will explain everything to meThe person's name is Daniel B***,a technicianAfter a lengthy talk and persuasion, I finally agreed and that I had to pay monthly installments of $and a monthly of $So, he went on to install the keyboard and the sensors and was charged the first monthlyThe following day, I called up my other alarm company to cancell.The person I spoke with, gave me a good deal which is zero down on all the sensors they will replaceSo I immediately cancelled my contract with ADT as I have days to cancel.This was June 1stI called ADT and they said they're going to send somebody to do the pull out on MAY To my surprise, the same guy, Daniel B*** came and again talked to me to convince meI told him the other alarm company was offering zero downHe said he could help

I called ADT about an alarm system that had been deactivated I was told this was ADT, but have discovered it is an authorized dealer Protect Your Home I was unable to schedule a time for them to come out but they debited my account for $and tried to force me to have a system installed when they came out They asked for a credit card but did not tell me they would debit it I learned from ADT that the existing system could be reconnected and all that they tried to sell me, and all of the perks and free services they offered, were unnecessary No one came out, yet they debited my account They claimed they needed to reserve the offer Now I am having difficulty getting my money returned I'm not sure that they are a legitimate business ADT told me they would not have debited my account, money is only required at installation

Defender, Protect Your Home” an authorized service provider of ADT came out to our home to install a new system on July 28th, Our current system, installed in our new home just years ago and had existing prewired door and window sensors as well as key pads and motion sensors worked fine, we just saw a better deal with ADTAfter an hour of the technician checking out the current system, he said our system was compatible with the ADT systemHe proceeded to change out just one of our keypads and then said he needed to show us all the options availableI had made it clear that we had an app with our current system, and that was mandatory with a system He said no problem, it was available The rest of the options he showed us amounted to over $2,We said no we wanted to take advantage of the flyer that we originally called about stating the free home security system and free prewired door and window sensors(see attached postcard)I showed him the ad that stated all the

We had an ADT security system installed less than months ago and have had nothing but issuesFirst, one of the sensors stopped working on our kitchen window and the only reason I knew this was because we had the window open on a warm dayHowever, the control pad showed it to be closedAfter being on the phone with ADT (because defenders was not open) they had defenders call me to set up an appointment to come out and replace the sensorSecond, less than a week later I am woken up at 2am to a loud beeping coming from the control panelI called ADT again since defenders was not open again and they had me trying to troubleshoot the panel for over an hourThe issue was that there was no signal being received and ADT could not explain why (my house was not being protected.) I requested that Defenders come out on a Saturday for the next service call and was told they might not be able to do thatInstead they offered Friday, but I could not do that since I had already taken Monday

Damien was very punctual and kindHe took his time to explain all the products and services offered and insured his installation was done wellI had a little more out of pocket expenses than I wish but he tried to help keep them down

They wont honor contract called several time to resolve issue, keep getting run around I would recommend you avoid them Will be seeking legal action against them Its gotten that bad

Without a doubt the worst company I have ever dealt with I would leave them with stars if possible They are frauds and phony's and above all else, liarsThis company has jerked me around for over months I originally received services on 9/1/ I asked the installer to install a certain way and he refused He tried to up-sell me telling me that certain services were free that weren't He told me I could change services over the phone when I actually needed a technician to come out and revamp the system 9/16/I had a technician come out to alter the system (2nd day I had to take off work) and the technician also refused to install the system the way I requested He promised me a 50% refund of funds that I was overcharged from the original technician He told me I was scheduled to receive a refund of over $ Satisfied with this response I waited for my refund I called the company back and told them The system is still not the way I would like it to be installed I still had not received my refund The manager I spoke with told me he was personally going to come out to my house and install the system the way I originally requested October 9th (3rd day I had to take off) the original technician who installed my system returns to my house to install the system the way I requested from him the first time So much for the manager "Personally coming out to correct the error himself" The technician was visibly angry and threw his equipment around, slammed his equipment on the floor in anger and frustration, because as he later told me he gets a crappy review when someone has to return to a house he has already gone to Maybe he should have installed the system the way I requested the first time and we would not have had this issue The technician then proceeds to drill unnecessary holes in my hard wood floor in what I can only assume is anger to get back at me for his crappy review This meeting took place on 10/9/ I reported the damage claim immediately, and checked on the status of my reimbursement On 11/17/(and a half months after incident), this company finally submitted a refund request to their finance department, which I was informed I would receive in 3-days days later, I was informed it would take up to days days later, I was informed it would take business days I still have not received this refund As far as the damage claim, they moved quicker, because it only took them 1/months to report this claim to their insurance company, but I still have not received this reimbursement The insurance company actually denied my claim, because their employee lied to them and said that they used previously drilled holes They are all liars and a miserable company to deal with How they maintain business is beyond me You have been warned, this company is the worst company I have ever dealt with Not to mention customer service talks down to you and acts as if you are the problem, when I've shelled out thousands of dollars they owe me

I had an alarm system put inThe contract stated the customer would need to cancel the system within business days if not satisfiedThe system was not properly installed and never workedWe called the same day it was installed and where told they would send a tech the next business dayWe never even received a phone callOn the 3rd day we faxed in a cancelation of serviceThe contract stated all money would be returned within business days from the system being removedToday is day I have called several times regarding my refund of over $for a system that never workedIt has been days since the actual cancellationThe service depthas been very rude even refusing to let me speak to a supervisorThey said they refund will take -daysThe signed contract, their contract clearly states business days

To whom it may concern my name is *** *** and I am a customer of ADTI am writing this complaint due to their billing department with Defenders Inc.on November 1st my sevice was turned off and I did not understand why.I contacTed ADT and was told that they had outsourced their billing department to defenders Inc.when I contacted Defenders Inc was told that my bill was up to date so he pUT me on hold, aND came back on the line he informed me that my account was three months in arrearsThis is not possible since all my payments are automatically deducted from my checking accountThey said that my account was now In collectionsI asked how was this possible since I never received notification that they were not being paidThey said that they called me,but the number they had for me was not correctThey said they got this information from ADTThey are saying that I went from owing them $a month to $1,I asked them why I was not notified by email or letter and was

After being over charged on a service I was purchasing through them they said I would get a refund put back in my bank account and I have reached out to them several different times and was given different timeframes of when I will receive the fundsIt has gone from 7-days to 7-business days to 10-business days and now within daysThere policies seem to be whatever the person I talk to comes up with at that timeDo not understand how with all the technology how it would take a month for me to receive my refund back

On the evening of Saturday, February 10th, 2018, we were verbally told by our sales representative, that we would be receiving outdoor security cameras in days, however, it was never written down in the ADT Order Summary form The people I talked to in Defenders Inc, to include the sales representative that was at our home that evening, would not put that part of the agreement into our Order Summary form Because of there refusal to do so, I had no choice but to cancel the contract
In short, we wasted hours of time with Defenders Inc If they are not going to deliver what they promise, then the company should not make promises that they cannot back up
My concerns now are some of the damage they have done to our original security equipment that they uninstalled None of this would have happened if I knew they would not put it in writing because I would have rejected Defenders Inc offer at the beginning of our business discussion

Hello,
My name is *** ***, I received a bill from the Police department for $
On 9/a tech from Defenders ( authorized ADT dealer) installed a shock detector and our entry dial pad
He did not set the alarm to test mode when he hit my living room window from inside to show me how the alarm will sound
The police showed up minutes after he left
I reached out to ADT on 10/30/and was told by a supervisor Zak S*** that Defenders will take care of this bill
Defenders told me to email their Loyalty Department and a supervisor would get back to me in business days to resolve the issue
This is the email they they gave me to send the invoice and proof:
Email: [email protected]
On 10/30/I emailed the alarm invoice, along with photos from my app that show date and time that match the LAPD invoice
Also attached the paperwork the tech left on 9/28/with my ADT contract
I am happy to forward all emails if need be
In my emai