Protect Your Home

I had an alarm installed on Dec 1, by an ADT Authorized Dealer, Protect Your HomeOn Dec 5, 2016, they deducted $114.72, which was supposed to be for prorated charges for the month of December and JanuaryOn Dec 29, 2016, they deducted $114.74, which caused my account to go into an overdraft statusI called them immediately and they acknowledged the error and agreed to refund my money immediatelyI asked them why was this money taken from my account and I was told that they didn't know if ADT was supposed to bill me or if Protect Your Home would handle the billingI informed them that this unauthorized deduction caused my account to be negative, which caused me to incur overdraft fees of $each, because another payment for my auto insurance also postedI was also assured that no further deductions would be taken from accountHad they not taken the $114.74, my insurance payment would have clearedI also contacted ADT directly and they informed me that they would bill

Deceptive come on for advertisement almost blew the deal,but the installer can't be blamed for that and I think we got the plan we wanted.The pulse app works as advertised,my wife and I believe it is a better way to go than the key fob.We are pleased with the system

On 11/27/I started services with ADT and I payed for an upgraded systemThirty days later I decided that I wanted to down grade the system and I contacted
ADT and the had a service come out the first week of January and remove the upgraded system and replaced it with the basicsI was initially signed up on a promotion , which I was suppose to receive door sensors along with key controls and also a $system up grade because I was a returning customerThe upgraded equipment (1) wireless exterior siren$289; (2) Vanish contact $and (11) shock detectors $all were removed and replaced with the basic door sensorsThe first time I contacted them about my refund, I was told that all of the equipment wasn't returned and that is why I got a partial refund of $A technician came back out and verified that all of the equipment was returnedI contacted ADT and Defenders for the past months and they keep coming up with one excuse after another for not refunding

I had contacted ADT to make them aware that I would be moving to a new locationI was instructed to leave the equipment in place in the old house and that my new house was set up with equipmentWhen I finally was moved into the new house I had already received a letter from defenders stating that I owe $I have contacted them on May 9, and was instructed that they would not be installing new equipment and it wasn't not their responsibility that I did not have the specified equipment in my home and I was responsible for the termination feeI then contacted ADT again on May 12, and a dealer complaint was submitted on my behalf on May 15, and was responded by defenders on May 16, that I was responsible they would not resume the contract in the new houseIt is now three months later on August 4, and I received a phone call from a collection agency that I am responsible for this paymentOn my original contract it says that any questions concerning the

I recently called ADT to have a security system installed in my homeWhen I did they apparently had the Defender company do the installation and handle the contractWe was never notified that it wasn’t going to be ADT and the installer even wore a ADT shirt when coming to our home The service tech arrived Monday the 2nd of May at around 2:00pmHe was at my house for almost hours, and still didn't get the installation done, and informed my wife it would be several days before he could come back and finish it due to having to go to a conference in FloridaHe assured my wife that he could come back the following Saturday or Monday to complete the installation He entered our home started drilling into our wall and installing the main panel then chose to sit down with my wife and try and tell her that it would cost us almost $to protect our home This was completely different than what was explained to us over the phone and he showed up and didn’t have half the equipment t

On January I had a security system installedThe tech made holes in my walls and also ran the telephone wire from the side of my house and it looks unprofessional and is a eye soreThe motion detectors are not workingi asked them to send someone else to fix the problemThe guy they sent was very disrespectfulHe wanted to staple the wire to my house and that is very unacceptableI asked him to remove it and run a different wayHe refused and got a attitude because he was to lazy to fix the problem, so I asked him to leaveI contacted ADT to cancel on the first of FebruaryThey sent me an email to print off sign and returnI tried to fax it but I received a error messageI tried several timesI called Monday February to get another number to fax it toNow they say I have to pay a penalty to cancelI was told by the first tech I had days to cancelWhen in reality it was threeHe told me he did not drill any holes in which he didI was mislead on the whole proces

I started my service with ADT in and was told that I had one month to cancel services and not be charged any feesI called and canceled within the days and the customer service agent on the phone said that my service would be canceled and I would not be charged anymoreI ended up being charged $1,and is now affecting my credit scoreI keep getting phone calls saying that I owe money when I should not owe anything

We contracted with this ADT Authorized dealer They were supposed to install new equipment and activate the alarm and Fire Security System When we contacted the main ADT service provider they told us that the motion detectors and fire alarm was never activated They also told us that we HAD the best alarm system that money could buy but that the authorized dealer downgraded our equipment and then did not hook up the motion detectors because they were not compatible with the downgraded system that they installed When this company was contacted they denied that they had any liability as the service agreement was transferred to the main ADT center But this company never provided the services we bought from them and then they charged us for it This is Fraud

Disappointing and frustrating experienceDefender is subcontractor of ADTThe promised job of replacing old ADT wall units and outdoor cameras at my homeThey told me they would be able to replace may outdoor cameras with new ones, after they did the basic installation without outdoor camera(they could have just said before install, we can't replace outdoor cameras!) The painful experience lasted for 3months, I waited several weeks, after a supervisor said the cameras are not here yet, they are ordered from our warehouse Two times a technician never showed up for an appointment letting my wait around from 11am - 3pmApparently was supposed to have the promised outdoor cameras, never called and never showed upThen they decided to tell me Outdoor cameras are unavailable in my areaThey came to take the equipment back, but did not replace the old alarm system units, which still worked, and notified me of anyone breeching the perimeterI know they are not responsible for replacing, but that is the least they could do for falsely leading me on and advertising they could replace my outdoor camerasMy monthly fees and installation fees should be in the process of refund(that I am very hesitant about, from this whole experience with them) Do your self a favor, get an inhome consultation, or be very detailed in exactly what you will be getting, is it plug in camera, how long does recordings last for, etcGet it in writing

Complete bait and switch operationThey hide their costs until the end and are very forcefulInstalling a home security system should not be like buying a used carDo not get scammed by this company!!

Technician did a great job at installing but Home Defenders took out of my account the amount of twice and weeks later and several phone conversations I still have not seen my money returned to meADT so far has been ok but this Defenders contracting company sucksfind some one else to install your services

I was deceived by everyone to believe this company had taken over my current home security system in the first two days where in the beginning I said I didn’t want to go further with the upgrade they told my they were compatible with my system and there would b no problem, the tech was here til 11:15p and back for hrs the next day, the upgrades threw my hole alarm system off and at times my land line.I had hrs o decide if I wanted to cancel after trying new upgradesThe alarm has never worked and although they PROMISED on occasion to send a tech to get it working no one can so of course they ran out the hr cancellation and again today no one has shown upNow I’m told if I cancel I will have to pay 75% of a month contractThe contract was not sent to me til days after I signed and again I thought I was with my company “ my alarm center” they just poached and ran out my time for cancelingMeanwhile I still don’t have any service , I want to cancel because this is a ter

I signed up for ADT services on 7/22/and told the salesperson upfront at my home we were moving so I thought maybe I would just wait until I moved!!! They made it very clear that it was NO issue what so ever! That I would contact him and he would come out, remove the system and install it in my new house I asked and spoke many times about the moving issues and the tech reassured me it was no big deal Fast forward to March they came and took out my security system and I kept it in storage until my new house was ready (we sold our house before our new house was ready) I kept paying the $monthly fee On July 7th when ADT came out to install my system they said I had to sign a whole new year contract and my previous house was null in void---excuse me!!! I told you up front we were moving!!! I would never have signed up for ADT knowing that I would enter into multiple contracts and be paying on contracts

I followed the cancelation policy exactly on 7/12/ When cancelling the contract, I also complained about the professionalism of the person (Lance K***) who installed the security equipment I should have received a full refund for all of the equipment 7-business days after the equipment is uninstalled from my home The same person (Lance K***) uninstalled the security equipment on 7/15/ DEFENDERS Inc, DBA Protect Your Home won't reimburse me $because that same unprofessional individual (Lance K***) who installed and uninstalled the equipment hasn't filled out the appropriate paperwork on his end Meanwhile, DEFENDERS, IncDBA Protect Your Home isn't compliant with their contract, and hasn't reimbursed me $

I filed a complaint against defenders months ago and was told that someone was going to pick up the equipment and they did I was also told I would be receiving my money back within days I have not and have left messages with no return calls from defenders I expect my refund back within a week of $ dealing with defenders has been an absolute nightmare from day one they are deceptive in their sales and lie to you on the phone nothing they have told me except for them picking up the equipment has taken place and after my conversation with them months ago adt has tried to bill me twice I cancelled my card so they couldn't I need a call monday or my attorney will be taking care of this and it will be more than $

Selected this company to install our ADT security system after relocating Cost was misrepresented and installer tried to hard sell many options The cost was still $500+ over the original estimate Installer stepped though drywall in attic, weeks later still no action taken Customer service is horrible!! Held today again for minutes only to be disconnected Several times in phone calls transferred to another department, only to be disconnected System still not completed weeks later after numerous calls, pulse switch needs programmed, camera problems, remote sensors, and lastly crack in ceiling needs repaired Local manager promises to be out and send estimators, but never follows through Do not use this company for ADT product installation

I scheduled installation of an ADT alarm system on August 18thThe technician that was sent out was from Defenders, dba Protect Your HomeWhen I scheduled the service, I’d advised that I needed a *** enabled unit due to where my home is located geographically and spotty cell phone serviceThe technician that showed up did not have a *** unit so they had to reschedule for the following weekendThis technician advised that I had $of equipment to have installed as part of my purchaseHe advised me that he had ordered the equipment for his home online and recommended I do the same as Defenders marked their equipment up by $(the actual equipment cost for new non-refurb was $29.99)He couldn’t finish the install, but recommended I order online and said that they would install it when they came back outThe second technician that came out did so on August 25th and was able to get a signal with a non-*** unit, so went ahead and installed $of equipment from Defe

I recently moved and had my system relocatedI was not happy with the customer service at my old addressFor example, at the old address the system went off at least times while I was awayThey never called to tell me,the apt didAfter Defenders came out to fix the issue it kept going offThe customer service was not understanding and could not give me any reason for it going offThey were very rude and not helpfulBecause, of all the issues I had with them I did not want to get it reinstalled but if I did not I would have to pay the contract offSince transferring the system I have had the installation fee taken out earlier then quoted causing my checking account to go in the redI have had texts and phone call at least 4-times a day about a billing charge that I owed it was already paidBut the major issue is after the installed they again notified ,e 4-times a day about a back billWhen contacting Defenders I owed nothing because of the move dateBut again constan

What a bait and switch I moved and got a flyer about $a month & no up-front charges outside of the installation (which is negated by a visa gift card) I made this order and confirmed that I did not have a landline and this would not be a problem Assuming we had a deal in place, they came out here and began installation They up-sold me to buying more equipment than I needed, no big deal but be prepared for that However, once he was about 80% through installation he informs me that since I did not have a landline I had to have the upgraded service which costs a month He is insistent that I can call and negotiate this OR that I can cancel within days and have no issues It's late on Saturday night and he mentions he is in a hurry numerous times I let him finish I call ADT corporate that Monday, they tell me that a third party service had this contract (Defenders) and they could not do anything about it, but I should have days to cancel I then call Defenders and they give me the run around placing me on hold Unfortunately I was traveling and did not call back for a few more days There's the biggest gotcha: Defenders only lets you cancel within days, and it's right there in the numerous paged contract that I didn't thoroughly study--DO NOT BELIEVE A WORD THE INSTALLER TELLS YOU I am on the hook for months worth of payments at a rate of double what I was quoted I cannot believe companies like this exist in Stay away, stay far away I cannot wait for September

They sent a tech out acting like they were ADT The tech destroyed my home and my existing system We are asking for their insu*** information
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They sent a tech out acting like they were ADT The tech destroyed my home and my existing system We are asking for their insu*** information We just want our home and our existing system back like it was before their tech broke it