Protect Your Home

If you are reading this and haven't signed a contract, then stop and don't get involve with this companyI won't repeat what many people have already written about deceiving practices, advertising, you will end up paying hundreds, if not thousands you didn't plan forAlso, make sure you understand, that to get the cheapest rate they require a true land line, which most people don't have anymore, because most companies have now only VOIPThey will never explain this to youI am now stuck in a three contract, paying double what they advertisedTheir CS is terrible, they will hang up on you just to avoid a sticky situationTheir sales practices border legalized robbery

One of the biggest cheating company that I have ever seenFrom day they lie and they trick you in such a way so that you will get into contract with themPlease don't sign on iPad without reading and seeing price on the contractI would suggest you not to take ADT Defenders service as you need to go through a lotAll service technicians and their managers are together and they don't care about the customer

On March 3rd ADT was to install the pulse system in my home after the technician spent all day and didn't get the system installed he came back the next and did the same thing couldn't get it to workThe next available appointment was March 29th still didn't get it to workBefore leaving I told him I wasn't satisfied he told me to call the office which I did spoke with someone in Sales I was told they would send another technician out they did on April 12th when he arrived at my home we spend about an hour or more trying to get it to workI were then told my Internet service didn't support the system I would have to get BETTER INTERNET SERVICE and was told there were nothing else he could do and to call the home office and I did after he left and told them what he told meI was then connected to technical support and we're told the same thing I were then transferred to Sales and tried explaining to them what were going on and asked them to come pick up their equipment which were t

Defenders - ADT Authorized Premier Provider
ADT Home Security
Today I have to say I have had the most unprofessional service I have ever received
ADT/Defenders was scheduled to come to my house to install cameras and updated security system
When I originally called I was quoted around $a month and I was going to do our business office as well for another $a month
We were told we were going to be given credit for all of the equipment so there shouldn't be any out-of-pocket expenses except for the $activation fee which we paid over the phone
David R*** employee ID came over and made several holes in my wall, then says let's sit down and talk numbers
We say numbers I thought we already discussed numbers over the phone, we even have to go through a recording to agree to the prices that was discussed and terms and conditions,
David said I'm sorry but here are the prices and his quote was much higher than what was agreed upon once we told David this he said well I will call my manager
David precedes to call his manager, by the name of Ian and doesn't realize that the phone is really loud and we can hear the full conversation, Ian starts making racial jokes saying they're probably Indian because they're so cheap and they always want to bargain with us as david is just laughing and agreeing with him as soon as we heard this we were infuriated and asked him to patch up our walls and gets out of our house David said he couldn't help us and he packed up his stuff and left
I call ADT which told me I needed to deal with Defenders so they transferred me to Defenders and I spoke to a manager by the name of Dylan employee ID DHwhich was also very condescending and rude over the phone as I'm speaking to my husband he called me condescending and he wanted to disconnect the call I told him how am I condescending to you when I'm not even speaking to you I'm speaking to my husband his response to me was isn't it ironic that the representative that was at your house also wasn't speaking to you and was speaking to his boss as if he was defending his racist actions I asked Dylan if I could speak to his manager and he said he was the highest person there and there wasn't anybody else that he can get me over to
At this point I don't want to deal with this unprofessional company and I've asked him to refund the fee that I paid over the phone and to send me someone to fix my walls he said he refunded the amount but he couldn't send anybody to fix my walls that I would have to get somebody to fix it and I can send over the billI asked him who do I send the bill to and he gave me the customer service number I asked him I don't want to customer service number because that will get me first right back to where I'm at now I would like the fax number that I need to fax the bill to he said he did not have that you could not provide that to me I asked him if he could transfer me over and he told me that he could not transfer me because he was the highest manager and his phone is an inbound phone that would not allow him to transfer me to the customer service which I did not understand if this is your manager that supposed to be the cream of the crop of customer care in your company then I'm not sure how you guys are still in business Dylan basically antagonized me throughout the whole phone calls and got my frustration levels that was already high to begin with even higher by the end of the callI cannot believe the level of service that I received or should I say lack of serviceI will be reporting you guys to the Revdex.com and hopes that nobody else receives this type of service I am appalled I cannot believe in we still have people with this level of ignorance

An unauthorized charge of 99.60, was placed on my credit cardAnd on my behave they have submitted a dispute to have my finances reimbursed The other services have turned out well, so for

I was promised a promo rate of $which was never applied to my accountSubsequently I spoke with a representative who agreed to provide a credit of $300, which represented the amount I overpaid by paying the higher monthly monitoring rate, however the credit has never been applied to my accountAdditionally, Defenders has sold the contract to ADT without applying the creditI have made numerous calls to both Defender and ADTADT maintains there is little they can do, as the contract was not being serviced by their company at the time of promise and Defender continues to make unfulfilled promises to issue a check, which has never arrived

I recently had an ADT home security system installed in my new home in order to fulfill my obligation as I had not completed my previous contract with ADT when I sold my previous homeThe initial problem I noticed was the "manager" who was assisting in the installation installed approximately $in equipment I did not wantI called customer service to have this equipment removedHowever, days after installation my security system began to chirp with a "communication error" prompting another call to customer serviceThe tech did come the following Saturday (one week after the initial installation) and removed the unwanted equipmentWe then called customer service and spoke with a supervisor and the technician explained that an antenna was installed with the initial installation and the system would not communicate with ADTThe supervisor refused to acknowledge the technician and told the technician he would need to call his (the technician's) supervisor to fix the problemThe

I called in response to a promotion going on they told me that absolutely I can get that alarm system for 19.99$ a month but they have to send the installer in for a qoute on the location The installer showed up on the scheduled date after a walk thru and a few attempts to sell me more stuff than I need we agreed on the equipment and I gave them permission to proceed with the installation after they assured me that 19.99$ is what I'm going to pay monthlyA few moments later job was done and it was time for documentation and that where I feel like I was tricked into a bad dealWhen I saw that monthly charge is 53$ I asked the technician why is that and I was explained that that's the regular rate but I'm going to get credit on the bills and after that my total monthly bill would
Which is a complete lie ! Since I don't have a landline they installed an upgraded system which is not eligible for that promo monthly rate and nobody bothered to explain this to me until yesterday w

Ordered service that was scheduled for installation on 3/20/Was promised wireless sensors, key chains remote, one motion, one camera for free a $Visa cardWas told I can choose to cancel any on the day of installationMy credit card was charged $on the day I scheduled service even though I was told only $will be chargedOn 3/20/18, the representative showed up at 8:am, went over what I asked for to be told at that time that the camera charge and installation is not included and I will have to pay for them, he did charge my credit card over $before the installationHe spent over hours trying to get the camera to work with no successAfter over and half hours of trying and no success, I asked him to take the camera off and refund me the money" Robert" the representative initially refused and said that he cannot give me a refund, I called the company, spoke to Thelma " a supervisor" who called Robert on his cell and asked him to remove the camera, The

October 8,
Revdex.com of Central Indiana
NDelaware St#
Indianapolis, IN 46204-
Defender Security Company
DBA Protect Your Home
Priority Way South Drive, Ste
Indianapolis, IN
Re: *** ***
Complaint No***
AcctNo. ***
Dear Ms***,
This letter is in response to the complaint #*** filed by *** ***By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT
We have researched into Mr***’s complaint and located an account under *** ***Our records show we addressed these issues back on September 29, 2014. We had received this same complaint from ADT’s corporate office on September 23, 2014. I spoke with Mr. *** on September 29th and we scheduled his move for 10/9/2014. I also provided a $visa to compensate for the troubles
We apologize for any inconvenience or frustration that the consumer may have experienced and we appreciate the opportunity to address their concerns
Sincerely,
Marla Walker
Customer Advocate
***@protectyourhome.com

Defenders advertised in the local news paper security monitoring services for $per month with month agreementThe service order was taken and confirmed by operator Alice ID# on 6/30/I discussed with Alice that I already have a wired system with keypadsShe said that the offer gives up to additional pre wired sensors, all keypads would be updated, I would get a wireless keypad remote, plus a $gift cardUpon instillation the salesperson Sterling R*** did a complete "bait and switch " scamHe cut wires to my system making it inoperable and put in a wireless system for $per month monitoring feeMy husband repeatedly asked him about setting up the telephone line in which MrR*** responded that he needed to do an assessment of my houseMy husband also showed the Sterling a copy of the advertisementMy husband called me to clarify and let me speak to the him to about the system that I orderedI reinterated to Sterling that I already have a wor

Shopping for competitive prices with security services only, this company checked my credit without my permission & sent a service person to my house unscheduled,I called back & I complained about what they did & asked that they pull the credit inquiry
They refused, they refunded the money on my credit card, it was to hold a offer of extra equipment if I choose in the future to go with ADT only!

Hi,
I was called on Wednesday from ADT rep asking I was still interested in getting an alarm systemI informed the lady that I already was set up to be installed with *** that Friday no thanksShe insisted and asked if I could at least see if they could save me some moneyI let her know sure lets seeI got on the phone with the sells rep and we were talking about the different stuff I was interested in getting basically comparable to ***The sales rep then informed me I could get everything I wanted with *** for free over 800-worth of equipmentI just need to pay the install fee which was bucks I said she lets get it doneI then began to ask more questions I told him since the deal was so good I may want to actual purchase additional items even another cameraHe then told me he would throw it in for free since I was very polite and he could get me more creditsAfter that he then got the manager on the phone because he wanted to see if there was anything else

First, my verbalized quote was approx less than what I was charged for equipmentSecondly, my daughter used her credit card for the first installment, and the installer and defenders took my information to use my card for the remaining installmentsI called times after installation to verify my card and make sure my daughters card was not used for further paymentsI was reassured every time that ADT and defenders had only my card on fileNeedless to say, my daughters card was AGAIN charged todayThis company is fraudulent in use of credit card authorizationI want a complete refund of all payments and void out contract for falsifying the customer agreementI can’t trust them to not double dip payments on use of cards

I really wish I would’ve came to Revdex.com before going ahead with DefendersLove ADT and the product? But just like several other people, I wanted to cancel last minute, was told ok we will reduce your rate to $36.99, and give you $Visa cards, after thinking on it, I said ok I can work with this price and will go ahead with itTechnician got her, was great, they got half of the items installed, then pulled out the contract for me to sign and said $I said, I was told $He said that it will be changed in the office later if that’s what they told youFast forward a month later, I was charged the $I call in and they keep telling me they will not honor what I was told and they have a paper contract saying I agreed to itAbsolutely disgusting scam and terrible customer service

This company is terrible to work withI was a customer of ADT for years and I cancelled my serviceI received a promotion in the mail which I thought was from ADT but it had a Protect Your Home logo alongside ADT's logoThey promised a rate of $a month for the first months but after their tech read the work order wrong and cut my old system out they said I had to go wirelessI declined and sent them packingThey came back to me with a solution to the problem and came back out and installed a hybrid system that used most all of my old equipmentAt this point I still thought I was dealing with ADTThe tech left and my first bill was $on ADT letterheadI called them and told them of the mistake and they said I would get a credit on my next bill and the mistake was taken care ofI received my next bill and I got charged the $rate again and this time I called in ADT said I needed to deal with DefenderAt this point the was the first time I found out that there was another company handling my accountDefender told me too bad that they couldn't help me and if I wanted to opt out of my contract that I would have to pay 75% of the total contractI pulled up my DocuSign documents and noticed that it showed $a month but in section they added that I would pay $for the first monthsDefender told me that too bad you will have to pay us the $I have now forwarded the signed documents to my personal attorney and we will see where this goesDon't use this company they are a classic bate and switch shady company

I called to get information about an ADT alarm They said that they would send out an installer to go over everything with me but my card would not be charged until I agreed to have the system installed They said that the installer would get the security number off the back of the card and then I would be charged I canceled the installation before they even came out and my card was still charged WITHOUT my authorization

I had an ADT security system installed in Missouri and when I moved I decided to transfer service to my new house in TexasI was surprised by how easy the transition wasI was able to bring by sensors with me and was given a few more to use in my new house because of the square footage increaseThe technician recommended I upgrade some of my sensors to glass sensors and I understood the need for themBoth technicians that were in my home were very respectful and I have been happy with my serviceI got confused by the first bill because I wasn't aware that it was prorated for the first two months but a minute phone call cleared that upI recommended the same system I got to my mom and she has been happy with everything as well

This company scammed me and pretended to be ADT, then took money from me fraudulently, then billed me for $six months after I used them (which was only for two months since I was robbed twice and moved out of state after being traumatized.) This fake "ADT" scam company installed an extremely expensive and intricate alarm system in February in my Santa Monica apartment
In both February and March I made payments to this "certified defender representing ADT." In March I was robbed two timesAfter the first robbery occurred I immediately alerted "Defenders Inc." and they set up an appointment to install two cameras in my homeI lost many valuables including electronics valuing over $5,and "ADT Defenders" apologized profusely and even offered to give me a free camera, a second half off and a discounted monthly rate starting in AprilThe Santa Monica police kept saying over and over, "If only you had a security camera, we could help you find out who robbed your home." T

I received a flyer advertising $27.99/month ADT security services This would cost $to install and would include Window/door sensors, a digital keypad, a pet-friendly motion detector, panic buttons for police, fire, and EMT, Interior Siren, Control Panel with Battery Back-up, wireless remotes, Yard Sign and Window Decals In addition, there would be $Visa gift card for signing up
The phone number to contact is 1-866-281- The website is securityalarmoffers.com/offer-0762-
When I called, I spoke to Noran He said that there were packages available:
$27.99/month if the technician installed the system using the internet modem This also includes year guarantee on all parts and labor
$36.99/month for a lifetime guarantee on parts and labor using the internet modem
$48.99/month for a lifetime guarantee on parts and labor using a cell phone service
Knowing that I have an internet modem that works, I accepted the install appointment for the $27.99/