Protect Your Home

ADT gave me a free alarm system at This contractor came out and lied I didn’t even know they are not ADT and they initially wanted over They billed me for and rewrites the contact on their computer at a month They blanked that out on my copy They following day they billed me for dollars and the nonsense began They said, knowing they lied, they would reimburse me I am only dealing with ADT from here onThey have not reimbursed me! Check your complaint page, *** or *** and see that they lie and cheat everyone!

ADT Security requires that one of its technicians comes in and installs their systemThis comes at a large price depending on the package you select
I have paid them the money; I did not owed ADT any money But they still enforced you to pay the extra without explain the details
Today, they gave me two different invoices that I still owed them money and filed a collection and did the suspension and negative my credit reportingPeople paid what he got ,I want to pay what I have gotten itThey did not answer my questions about the two invoices and they did not explain to their customers; they just want you to pay what they enforced customers
I don't like to owe anyone money, but I pay what I got, it is true and reasonable

Been trying to cancel the alarm service over a year now unsuccessfullyAlso I want the billing stopped and adjusted accordingly

Per the attached flyer, this is what Protect Your Home Defender mailed to consumers The flyer misleads us to believe that they are, in fact, ADTThe flyer also misleads us to think that the price will be what is advertised as $27.99/month I called the number and spoke to a very nice sales guy He scheduled my apt for the next available timeHe quoted me the same amount, $27.99/month I had to pay $on the same day as the phone call, for installation, which I did On the day of the apt, the installer arrives with the equipment and in addition, he works sales scam to say that you need additional equipment because there is not a landlineTypically, most homes do not have landlines and I explained that to the sales person with the initial callThe installer simply stated that if I did not take the extra equipment at the higher price of $52.99/month that he could not install anything! I would have been left with no securityInstead of an hour of time spent with installing, as

I moved from one address to another and took the alarm system with meThe representative who came out to my new address left my home unarmedsensors missing on my windows and my master code not setAnd he also forged my signature on the contract that the work was completeNow home defenders is calling me to pay $for a job the representative didnt completeThey call me at 7pm, pm, pm ,and even pm at nightI dont appreciate the animosity that comes from the collectors trying to call meThey are harassing me while im at home for money yhey dont deserveYou employed someone who was willing to commit a crime by forging a signature on a binding contract

they advertise as if they are adt with a monthly rate and items you get credit for, when they arrive they drill holes in your wall installing things and then discuss what they recommend I thought I had a new keypad and then they change the price up front and the monthly fee They went from $per month to $

I HAVE RECENTLY INVESTED OVER $ON A SECURITY SYSTEM FROM ADTNOW ALMOST ONE MONTH AFTER MY CONTRACT AND COMMITMENT, MY SECURITY SYSTEM STILL IS NOT WORKING PROPERLYEVEN AFTER THREE TECHNICIANS HAVE BEEN TO MY HOMEI HAVE SPENT HOURS ON PHONE CALLS, I HAVE BEEN MISLED, DECEIVED, BEEN SPOKEN TO RUDELY,AND HAVE HAD UNAUTHORIZED USAGE OF MY CREDIT CARD INFORMATIONAND STILL DO NOT HAVE A FULLY OPERATIONAL SYSTEMALSO WHEN I ATTEMPTED TO DISCONTINUE MY SERVICE, I WAS TOLD THAT MY PAYMENTS WOULD BE FORFIETED AND ALSO 75% OF MY CONTRACT TERM WOULD BE CHARGED TO MY CREDIT CARDTHIS IS THE WORST EXPERIENCE OF MY LIFE WITH ANY BUSINESSI FEEL THAT I HAVE BEEN TAKEN TO THE CLEANERSAND NOW THAT THEY HAVE MY MONEY AND HAVE ME BOUND BY CONTRACTS, THEY ARE NO LONGER CONCERNED WITH FULFILLING THEIR RESPONSIBILTYS AS STATED IN CONTRACTS AND AGREEMENTS

I have a lot of problems with ADT alarm systemI had an alarm system installed on 07/16/it was a special offer, first of all they lied to me,I didn't get what they advertised the the two keychain, I didn't get but one, and free pre wired door and window sensors, I only got at firstI called about that and talk with,somebody name Veron(5876) and he was so rude, then was transferred over to, Virginia (8748)and she promised me that she would get it took care of and would send someone out to put up two sensors and he can out and put up one, and she also told me, she would send me a check for two month's monitoring $27.99+ 27.99=for my inconvenienceI never got itPlus my first bill was suppose to be $half of July and $for August that would have been=$41.49, but I was billed $and when I called I was told that it would be adjust and never did.And also gave them an account to take the monthly fee out, be they is taking it out the same one that I paid the de

In Dec I had ADT install a security system in my homeAfter receiving numerous letters from the police department for alarms (due to motion detective because of my cat), I called and cancelled my serviceAt this time ADT did not mention I was under a year contractHowever I started receiving harassing calls from DefendersThey stated I owed an early termination fee (75% of balance of contract) $1,At this time I called ADT to restate my service not realizing I had signed a year contract with ADTHowever the harassing calls from Defenders continuedI informed them I reinstated my service with ADT so I should not be receiving this harassing callsDefenders stated it does not matter that I reinstated my service with ADT that I still would have to pay the early termination feeI told the individual that this doesn’t make senseSo I called ADT again and spoke to a professional agent named Kimberly who agreed this did not make sense to her eitherShe offered to call Defenders on my behalfAfter being hung up on numerous times and transfered from rep to rep, she got the same response from Defenders that I would stil be responsible for the early termination fee even though I was trying right the situationThis does not seem to meet the standard of being fair to the consumerIf ADT called Defenders, who is a third party agent representing ADT, and told Defenders that I am in good standing with ADT, I should not have to pay the cancellation feeI should only have to pay the monthly service fee now that my account had been reinstatedHowever, as stated above, Defenders told the ADT agent that it didn’t matter that ADT said that I am in good standing with them and that I still owe the cancellation fee

ADT was installed in my home in NovemberAfter purchasing a $security system, the tech that installed the security system did not know what the was doingThe security system never worked at allEach day between the hours of 2am -5am,the security system will go off own its ownEach day I would call the ADT support line and the company would have me call a company by the name of DefenderWhich is the 3rd party company that actually sales and service the ADT equipmentUpon calling ADT, they keep telling me that the system has a wiring issue and ADT could not monitor my systemBy the time that defender opens, I would be at workI would make an appointment for defender to come outAnd the company would send the same tech out that installed the systemThat is if the tech actually shows upBecause on two different occassionsThe tech never called and never showed upWhen he would show up, he would stay for about minutes and say the security system is fineThe tech then stated that the company policy is for us to call the tech directly to get faster serviceBecause the techs were also customer service reps as wellIn doing so, each time I called the tech directly as instructedThe company stated that their is no such policy in placeThey argued that I never placEach day on my lunch break, I would have to spend it arguing with ADT and Defender to fix the security systemAt this point, I would like for the company to come and get their equipment that has never worked and refund me ALL money spent with the companyThe company is a big rip-offThey keep telling me that If they get the equipmentI will still be responsible for the remaining year contractWhich will ultimately damage my creditI now have a system that do not work and have to pay for itThe earliest that ADT stated that they can send out a ADT technician and not a Defender technician is business days from nowIn which I am stuck paying for a system that does not work at all

I am so displeased with the service I received through Defenders Protect Your HomeFirst, I thought I was signing a legal contract for a certain price which was signed by myself and the technician, hours later I saw a different amount was charged to my cardMy roommate called Protect Your Home's customer service to inquire about the high price, the women who claimed her name was Payton spoke openly about my account to someone who is not listed on the account without my permission/acknowledgmentI think that is a huge invasion of privacy, and quite honestly I am afraid for my information going forwardOnce I was aware my account was spoke of I called what I found online as the corporate number, the women on the phone stated the higher price was protocol until ADT "accepted my contract" at my quoted price, however no one explained that to me during my install processI find that very misleading, fraudulent that no one explained I would be charged a different amount then I signed forI then wanted to speak to a supervisor about the matter so she transferred me to someones voicemail and I left my contact information and problems/concerns via the voicemail and it has been three business days and I have not received any responseI am very upset and will never use this company again, nor recommend it to anyoneI wish my business was more valued and the customer service made me feel like I was heard, this is a poor way to run businessNo one reached out to me to help or calm my un-nerving feelingsVery displeased and will not be back

called ADT security to have alarm system setup at my new housespoke to sales rep (woman) and than the manager and had a verbal agreement with the manager at a month with cameras serviced as wellmanager promised to have alarm system setup with cameras at plus said that I would have a credit between $400- on the account to use towards any additional equipment that the driver might have in his truckbefore installation asked the driver to confirm that my monthly bill will stay at with cameras serviced as well and he said yes, that's what it shows on his systemafter installation driver never installed cameras because he said that the house needs to have internet I asked him to install them and ill have internet in days for driver to come back and just connect the camerasdriver said that he could get fired if was to do thatcalled cx service but no-one answered but there was an option for me to have my contract sent to my email so I chose that option an

I contacted ADT/Defenders on March and spoke to a sales rep (Gwen or Claudia) who gave me a quote for an ADT system This system was for my mother's home, and I explained it was because my father recently passed away and I wanted this system to give me peace of mind I was given a quote and appointment for an installation price of $ I made the appointment, but before it was confirmed I was told I would have to reiterate the sale with her manager and she transferred me over to him He reiterated the terms and appointment time and then said he would need to run my credit which I said I did not want to have done because I did not want any inquiries, he stated it would not deduct anything from me, and it would be necessary to keep the appointment I did say go ahead with the credit bureau He then wanted a credit card to hold to the appointment, but he said the card WOULD NOT be charged He only took the card number and expiration but did not need the cvv I immediately rece

I contacted company and had installed an alarm system Once installed and my old system taken down, I discovered the new system was older than the one I had I asked installer to leave my old system and he took it I need surveillance and installer stated he would return to install cameras, but did not I main the Notice of Cancellation to two addresses stated on the contract, one was returned undeliverable I cancelled contract in contracted time frame, but company continues to send me bills and has also taken monies from my checking account

It’s been a long time since I have felt connedThis company banks on consumers that believe they are calling Adt for serviceThey pull the bait in switch with there estimate over the phone vs what they try to charge you after they start installing on-site

ADT is just going down with this Authorized Dealer
1st - Incorrect Installation of the unit
2nd - System generated Faulty alarm to emergency services next day
3rd - Multiple visits by Technician and still system faulty (all liars)
4th - Constant incorrect billing (still fighting for incorrect Billing)
ADT is also equally responsible for it, as they say that they really dont have any control on billing or the authorized dealer
This is the worst security companyCurrently I am disputing charges using my bank now

On October I called ADT to set up my alarm system with themI got everything set up over the phone on a recorded line with themWhen the day of the installation comes and am about to signed everything I notice that the monthly amount was not the one I agreed on over the phone with the representativeI told the technician to take everything apart and just to charge me for the installation, but I was not going to pay that outrages fee for the alarmThe Tech Harold C*** works for Defenders Inc, which now I now is a Dealer that works for ADTHarold calls his Manager, and she tries to convince me to keep the service that she will look for a better deal and also she will send me $worth in gift cards
Well the gift card it's a sales tactic they use to rip hard working people offIn order for you to get the gift card you have to do so many things that none that has a life would do, but its not my case because I went my way I sent everything that was need it for the gift card

First, I live in California, but am filing against the company's HQ because I cannot discern who I am speaking with and where they are when I call the numberI never visited a location and my complaint is with their billing and collection practice, which I believe is centralized and thus handled by a specific location
As mentioned, the complaint is with their billing/collection practices Defenders is billing me a fee for purchasing an alarm permitThere are issues with this1) I never signed anything authorizing them to do this2) I did not need another permit as I had recently paid for a permit when I had a different alarm system installedIn LA City, you do not need a new permit when you change alarm companies3) Defenders has not produced any proof of that they purchased a permit for meWhen I emailed LA City, they confirmed that the only permit on file for my address is the one I paid for weeks before my ADT system was installed 4) I never even received a bill, jus

Back in November I signed up for ADT I was told I had 3days to change my mind so the next day I called and asked for everything to be taken away because for one the consultant didn’t explain the prices clearly or I wouldve let him walk away So U I was told ok well send someone out so about days later someone finally comes and unfortunately I wasn’t home but my husband had made it home from a dsployment and they told him they were coming to take away SOME equipmentThats not what I wanted so I called back the next day after work and then was told I have missed my deadline to have the service canceled.so at this point I tried to explain and noone listenedSo I requested that my bill be lowered yo the dealSo they sent out paperwork about a week later only for it to say So I call back again and they told me I had to sign and send back in in order for it to be correctedSo I didWaiting almost a month I called back and they acted like I never requested it ! So they se

Promised-Free Camera Free Free $Visa card Free remote for a price of $per month
Actual - No Free Camera No Free No Free $ Visa card No Free remote for a price of $per month (an increase of over 200%!!!