Protect Your Home

I received a flyer in the mailLooked like a good dealCalled and made an apptThe guy showed up at 11amPut a hole in the wall where the alarm system would goAfter a while he said that the alarm wouldn't function there and needed to place it somewhere else but he would cover the hole with a "fake" system panelWalked through the house to look at entries, walked outside to look at entries, came back in and told us what he suggested we needTried to charge us for things that were supposed to be free in the flyer, wanted to charge us thousands for the equipmentI said no, pack up and get outHe refused to leaveKept offering us stuff at a lower priceAt this time it was 2pm and my husband went to bed so I told the ADT guy to just install what he needed to and get outAt 4pm, our dogs were whining bc they had to pee, my husband only got hours of sleep and was livid! At 5pm, with a supervisor showing up around 4pm, there was still nothing installed whatsoever My husband to

they have only one contract available which is way too long and not rightthey also "can't" disarm the system right away to get another bill out of you which they did to be illegally since I cancelled auto pay and took all my credit cards off my accountBecause I have pets I was only able to get the window break system which would go off all the timesomeone came out to fix it and it stopped going off all the time but would still go off because of wind and I stopped being able to arm the system from my houseunreliable the window break box is unreliable and would go off because of wind

these guys are terrible.....terrible installation ability.....terrible customer service......misleading....bait and switch artists

I was sold an huge amount of equipment for my small sq ft homeI thought this was as I have never had a security system before, So I now own fire alarms for a small bedroom homeI own outdoor flashing alarms, carbon monoxide monitor, motion detector, all doors sensors and breakaway window sensors, charged for a camera which I didn't getTalk about overkill salesman! I feel ripped off for sure! I had no clue this was not the normalThen on top of the $6,in equipment I did not need I was charge $per month to monitor my home this of course includes a camera which I never gotI complained and to no use at all so I cancelled my serviceI can't get a refund on the overkill from DEFENDERS/ADT which is unfairI can tell you first hand that you can spend at least hours on the phone and transferred to employees that are not trained and you will get no were in conversation
Never will I ever recommend DEFENDERS/ADT to anyone!

I am in contract with ADT for alarm servicesDefenders has been harassing me daily for $payment which they say is for payment for alarm permit to the City of San DiegoI have spoken several times to the San Diego Police Department and they did not receive a payment and there is no permit for our residenceDefenders is calling me daily for payment for a permit I did not receive and which the SDPD does not have record ofI called Defenders with this information but they were no help

On April 29th I had an alarm system installed at my homeIt cost around $4,After the installation I decided I was not comfortable with the cost, so I called to cancel it within the cancellation periodOn May 4th a technician came to uninstall the system, but because I was a new customer he offered to speak to his manager to lower it by half the price, roughly $2,000, and if I agreed to remove some devices he could lower the price to $1,I agreed to the price I was givenI asked for an overview of what had been done, but he said he would send it through email insteadThe following Monday I called customer service to confirm the price I had been provided with, they said the pricing was correct and I should receive my refund within business daysOn May 22nd I still didn't receive the refund, so I called customer service once more and they had no information on the refundOn May 23rd they changed the amount they said they would refund, and they said they would only refund

In March I was contacted by Defenders Company as a sales call for a home security installation After several back-and-forth calls I was finally able to get the right amount of equipment for my security needs and for the price I wanted The final purchase call was eventually made on April 11, and was assigned reference #*** During this recorded call, I asked numerous times and was confirmed by the sales representative supervisor of the equipment that I was to receive during my eventual June 7th installation This recorded call confirmed my security equipment would include an alarm keypad, siren, yard sign, decals, backup battery, glass-break sensors, door sensors and window sensors (at a monthly rate of $27.99/month with a 36-month contract) After confirming all the details and having a credit check performed, I agreed to the security system package and paid in advance the total installation amount due of $with my *** *** credit card Everyt

Defenders, Incis a highly unethical ADT resellerTheir sales reps blatantly lie as to the functionality of the equipment, service and contract termI see several negative reviews of this company on Revdex.com.org, ***, and various online consumer review sites, and quite frankly, should have done more research before allowing this company to service my security system
The first issue is serviceI spent months battling anxiety from a faulty system that repeatedly alerted me in the middle of the night due to "poor signal"I called several times to address this issue, only to be told it was due to a faulty cell tower in the areaFinally I was able to get a true technician from ADT direct to come out who said the main unit was never installed properlyAlarm systems are supposed to provide peace of mind, not the opposite
The fact that the unit was never installed properly was further proven when I received a call from ADT (after it was fixed) notifying me that my alarm was set off

since we opened the service with adt not knowing that it was a authorized dealer (defenders) I had a problem address was not correct on the system called and changed it times and still not changed what ever was promised on the sales call initially was not delivered promised a touch screen keypad on both downstairs and upstairs but when installed was informed that was not possiblenow 1/month after they called me that there was a problem with my account and sent me a paper contract , from $that was promised that everything no taxes or additional fees they sent me a contact for $called and and had a nasty call with TANYA she was horrible in customer service she was telling me that they can honor that because I have no proof that I was promised $when the service got installed the person taught us even how to install everything with the Adt pulse on our phone and was not informed that it is extra because the main reason I even got adt is because of the

In October , I called in to set up ADT home security in ,y home I was originally told I would receive 200$ in rebate cards for signing upI was also told from ADT that it only takes a couple weeks to receive a refund I have been waiting now since October with many calls to ADT and Defender about my refund I was told that it shipped out on Dec from CaliforniaI was even given the bank number to contact I called the bank and they wont talk to me due to not having the account number off the cardsI told the bank, the ADT folks and Defender that I wanted to file a theft Defnder told me it takes 4-weeks from Dec from California, I am again complaining because I still have not received the 200$ as promised, I told Defender that I am sure that my neighbors at *** E *** has my cardsOur home burnt and we had our mail held ,Several occasions we had mail in our box that did not belong to us and was supposed to be he;ld at the post officeI think the

I called ADT under the impression that I was ordering their serviceHowever, stated having issues with my service as some of the equipment was not working properly and also questions about the price that I did not agree toI was then told that I had gone through a company called Defender in which I had no idea aboutI have been sent back and forth from one company to the next and my issue has not been rectifiedI requested a manager's calll back in February after speaking to this extremely rude customer service rep and did not receive a call backI called back in March, only to get customer service reps who were just as rude and unhelpfulI was advised that there were no supervisors that talk on the phone to customers and after advising that I no longer wanted the inoperable services, I was told that I would need to fulfill the amount of the contract before it is disconnectedI was advised by the installation person that someone would come back to install a key pad in my room an

This system is not what we were promisedWe requested to cancel and they gave us a run aroundFinally when they show up to remove the system they bullied a female that’s disabled into keeping the system with promises that were not kept and they lied over and overThey continue to not resolve equipment issues and keep having to call for repairsDone with this company and requesting they be investigated and should be investigated right away for corruption and scamming in this businessWe are refusing to pay the bill for this system as they are not providing a properly working security system and customer service is very poor the technicians are not properly trained and we want this service canceled as we tried to do before being lied to and bullied

Hello,
I recently purchased a home, and I received a flyer for ADT home security services for $per month, $equipment charges, and a $installation charge This flyer also suggested I would obtain a $Visa gift card
I called (what I believed to be ADT, but is a actually a 3rd party distributer named "Protect Your Home") to initiate The installation was scheduled for Monday, January 9th
The installation rep came, and after already installing some of the equipment, I was told the cost would be $per month and there were going to be approximately $of equipment chargesI told him I was not interested, I did NOT want this service, and to please leave and take all of the equipment
The installation rep then made a call to his "manager", and he suggested he would come back on Tuesday with new equipment to downgrade my service to the $per month as suggested in the ad, and there would be no equipment charges, again as promised in the advertisement

Called to get service for my business and was never told about an activation fee for the cameras until the install was almost complete
I filled out an online form to get service, someone called me and talked to me about the service and what my options wereThe finally out come was all the equipment was free and all I had to pay was the install fee of $and I would get the $back in a gift form in 6-weeksI thought this was to good too be true so I asked the sales man several times what I need to pay just to make sure and he assured me that the $was itThe next day I had an installer come out to install the systemHe started his work and when he was half way finished (he already had multiple holes in my wall) he started talking about the $activation feeI explained to him that I had no knowledge of this feeHe asked me to call a supervisor and speak with them about itI did, the supervisor offered me another giftcard for $Since I had holes in my wall already a

Horrible company representing ADT as a Premier Dealer in Tampa Florida areaInstalled equipment that was not the equipment they promised on the phone and the basic system does not even allow remote access or ability to arm/disarm via web or mobileHorrible experience, I cancelled the contract!

ADVERTISING- BAIT & SWITCH TECHNIQUE
ADVERTISED $27.99/M SERVICE AND SIGNED UP WITH $58.99/M SERVICE
PROMOTION--OFFERED FREE $GIFT CARD FOR SIGNING UP FOR HOME SECURITY SYSTEMDIDN'T RECEIVE ANY GIFT CARD IN MONTH
OUTSTANDING EQIPMENT CREDIT FOR OVER MONTHS--EQUIPMENT REMOVED AND DIDN'T RECEIVE CREDIT IN OVER MONTHS
HORRIBLE CUSTOMER SERVICE--EVERY TIME I CALL LOCAL OFFICE REGARDING MY EQUIPMENT CREDIT OR GIFT CARD, THEY GET SUPER DEFENSIVE AND SAY THAT IT'S A OUTSIDE VENDER AND NOT THEIR RESPONSIBILITY
DON'T WANT TO GET STUCK WITH A COMPANY WITH THIS LEVEL OF HORRIBLE CUSTOMER SERVICE

I had the alarm system installedThen the amounts debited from my bank account increased from the amount given to me at installation
I had my alarm system installed back in June or JulyAt that time I was given a quote of a monthAll was going well they sent me a contract because they said I never signed one during the installationThe contract said a month so I called them because the amount on the contract and the debited amounts did not matchThey told me I had a feature called Pulse which I never ask forBy this time they had started debiting around a monthThey told me I could cancel system since I had not yet signed the contractI told them if they gave me the original amount we had agreed on at installation I would stay with the companyThey came out took off the Pulse feature and a new contract for $a monthNow
last month and this month they have overcharged me they credit my account $for last month but this month I am just over itI ca

Defenders is a rip offWe contacted them to transfer my daughters service to a new addressThey opened a new account and are charging us double each monthAfter realizing what they had done they told us it was legal and we would have to pay both services instead of correcting their errorWe have been verbally abused, hung up on, put on hold many times and been on the line for hours at a time only to be told its too bad we are going to pay anywayI can't believe with only positive reviews and negative reviews Revdex.com gives them an A+ ratingThey are crooks and getting away with itWe had no idea we were doing business with Defenders as we called ADT for serviceIt seems they use defenders and buy the contract back after one yearStay away from Defenders and ADT!!! The very company that is supposed to be protecting you is really just robbing you blind

I would not recommend this companyThey lied about the package deal I would be getting for ADT home securityThe package I was signing up for included wireless sensors or wired sensors, Two remotes, key pad, siren and two door sensorsIt was also supposed to come with a $visa gift cardThe technician that came up was super helpful and friendly but I was in for a surprise when I found out that the $a month package I thought I was getting wouldn't work for me and that I would need more sensors and then have to pay $a month due to not having a phone lineThe package deal was not what they made it sound likeI ended up paying $more to get what was needed and then to top it off they didn't explain how the gift card worksI have to print out a forum send it in with a money order and also pay for shipping and handlingThat does not give you back the $that was promised when I signed upI called to complain about this and the ADT lady was very nice and said that she would have to transfer me over to Defenders who is promoting the gift cardThe lady on the phone basically laughed at me cause I was complaining about not getting all the money and how I have to spend more money and take time out of my day to get the cardIf I had known all this up front I would have chose another serviceThe costumer service is rude and they did not resolve anything for meThey hide information and then blamed it on the technician and said she should have told me about itWhen I brought it up to her she was unaware of how I would be receiving said gift cardShe was under the impression that ADT would be sending it not Defenders

I was advised upon installation that the account could be placed on hold indefinitely without being billed until construction was completed on my homeI was only rentingThe representative advised despite the contract terms all I had to do was call and request the alarm to be "frozen" until further noticeI called to do so and was advised that days was the max amount and the alarm could only be placed in test modeEvery time I call for a cancelation fee amount I am given a different amountToday I was told the cancelation offer was only good at that moment and if I didn't give them payment information "right now" the fee price would expire and be increased from 50% of the remaining contract to 75% of the remaining contract