Protect Your Home

Very friendly and professional was very helpful and help me get the best equipment for my money and also my home at the same time being safe !

Called ADT was transferred to DefendersQualified and only had to pay $with taxes came out to $Set an appointment for the May 9, Came out setup the system ended up paying $with taxes $for equipment but I was originally told equipment was FREEThat night I thought about it and decided to cancel after reading the contract that the tech left never went over fees just was told the billing amount each month was $no taxesFaxed in my cancellation form the night of the May 9, Called the next morning to confirm service cancel and was offered $plus $Visa gift cardsSaid no I want to cancel then I was talked to rude and hung up onIn the meantime $was taking out my account on May 10, for the billCalled back after pm when the account management person was available to check my cancellation formTalked to them and schedule the system pull for May 11, between 11-Confirmed I will receive a FULL REFUND WITH to DAYS

This is my second billing-related complaint about this company in the past six months In each case, the company made charges to my wife's or my credit card without authorization The previous case was resolved by settling the balance in the account and then proceeding with hard-copy paper billing
We recently moved to a new address and requested a continuation of ADT Security services, with Defenders as the subcontractor in our local area When I set up the new installation I was billed with my American Express card, at which time I asked that the monthly billing for the new account be handled by hard-copy, paper billing The representative agreed and said he would put a note to that effect in my account records
The new installation took place at my new address on Saturday, Sept9, which was the scheduled date The installation technician charged me over and above the 104.00, which was inconsistent with the arrangement when I advanced the by phone/cre

Absolutely Horrible experience
I signed up for the sevice
I told them before they came I didn't have a phone
He never came with a different box, it was always the one he had in his hand so I assumed it was the service
Never during entire process was never I told I was going to pay a month a month
They get you to sign on a laptop so it's my fault I didn't see the price had changed and never once did he mention the price changed ...dirty business practice
I turned off my cc and will let that sit on my credit report until the day I die
Even though they purposely changed the price without telling me, they get 75% of monthly bill for months since I am turning it off
I have dont business with a lot of companies, I own one myself and never have a seen a company so dirty in my LIFE

Originally I called ADT On Monday October 22nd At the time I could not afford the amount of money they were requesting in order to activate services On Wednesday October 24th an Adt representative called me back on my cell phone and asked why I did not activate services with them when I called in on MondayI explained to the agent that I could not afford the activation fee for camera security in my home
The agent then transferred Me to her sales managerI explained to the sales manager that I could not afford at $activation fee and that is why I was not signing up with adt at that timeThe sales manager then said that they could waive the fee so that I could have protection in my home
When the technicians showed up they immediately started installing the keypad in to my wall prior to me being able to really ask questions
The technician kept insisting that we would go over paprrwork once the installation was complete One of the technicians th

Signed up in June with ADT/Defender, offer was $per month for months, they informed after the signed contract that it is not available and they offered either $a month or $ If I selected $a month they would credit me $for the difference I signed new contracts on 7/12/18, account #***, contract ***, Called on 8/20, they have not received the contracts from the sales person and told me they cannot process until they receive and if it does not show up they will need to send me new contracts for me to sign and they could take up to 7-days for them to send them They are unwilling to honor the original contract and credit what was promised It was supposed to be posted in days I have now signed two sets of contracts, first one was a lower rate that they would not honor, now another one that they did not provide what was promised Spent almost an hour on the phone, spoke to the customer service manager who did nothing
This is ba

In June of 2017, I signed a month to month contract by ADT serviced by The Defender'sI thoroughly explained that I was in the military and that I was specifically assigned to the *** area for one yearI further advised that I would need to break the contract using military ordersI was advised by The Defenders to contact the ADT corporationIn doing so, I provided documentation and was released from the contact without penaltiesIn June of 2017, I also bought all of the equipment out right to avoid any issues when we came down to this point especially since this is not the first time I have had to break a lease due to permanent change of station ordersIt is currently August 6, and I am receiving collection calls and letters stating that I owe $due to breaking the contractSome of the calls are now harassing and abusive
I have asked to speak to a manager and they stated no manager's would answer the phone

Received an advertisement in the mail for ADT home security I called to get the offer I was quoted an offer by a “manager” which included a free monitoring system and a credit for $to cover the cost of a doorbell camera and exterior cameras
The day of the install,the installer walks in and immediately starts drilling holes in the wall for an ADT panel “In order for you to get the special offer and credit I need to make sure there is power in the panel
After installing the panel he informs me that he is not allowed to install or offer exterior cameras He could offer the doorbell camera but would have to charge me $to activate it
So the offer over the phone was bogus
I asked him to leave my property He took the panel off the wall leaving holes in the wall He said he would run to *** *** to get the items to repair the wallBig surprise that I never saw or heard from him again
Nobody at the company will talk to me about this issue b

This company scams people in their advertisingI received a card in the mail offering a security system for $a month with sensors free and a $visa The technician came to the houseand looked around the houseI told him I received the card in the mail with the promotionHe was not interested
in itHe proceed to sell me a whole system that would be beyond what I wanted I explained what I wanted When he was done place the sensors he draws up the forms and tells me I only owe$I asked him about the $visa gift card and he said it was not on his form After he leaves I look at my credit card charges and notice there has been three different charges I was not aware from ADTI have now read different complaints that I am not the only person that they have scammed

I have tried to the best of my ability to pay an accountThis is for equipment only This company REFUSES to accept a certified check or a money order for the amount owed I have offered to pay the balance more than once and I am always refused unless I provide a bank account number or a credit card

On Dec1, we had purchased ADT Security Services & had purchased cameras & their pulse system to monitor the camerasWe decided that the cameras were were not needed & called ADT to have them removed along with the Pulse service We were to receive a $refundDefenders handles the billing for ADTThis was in January, I have called & spoke to various individuals who assured me that they would call me backNo calls have been receivedI spoke with a Christina in the Accounts Services (she is the head of the Dept) She said she would call me today at noon (2/28/17) At 12:I called & asked to be connected to herI was disconnected twiceI did finally left her a messagewaiting for a call back! Still no $299.00!

I had ADT installed on 2/22/I had such an experience with the installer that I called ADT to cancel the service on 2/25/I spoke with Ben and had my call forwarded to Defenders/Protect your home, who were closedI hung up and called ADT againI spoke with another rep, told her the whole story and was told by her that she was noting my account and to expect a call backShe said if I hadn't heard from them by Wednesday to call back I called ADT on 2/28/and was transferred to Defenders/Protect your homeI spoke with an unpleasant man and was told that I had to submit the cancellation request that was in the folder the install tech left I told him the only thing in that folder was the operating instructionsHe then told me that I should have received an email with the form I continues to ask to cancel my serviceHe said that since the three day window had passed I would be responsible for the cost of the equipment At this point, I submitted an email to Defenders wi

Due to a very scary incident, I was in fear for my safety in September I received an ad from ADT for a reasonably-priced alarm system and calledThe local service provider, Defenders, showed up to install a systemI already owned my own equipment that was installed in the house, so the installer only put up one small magnetic door alarm and connected my current equipment to ADTI requested the Pulse app to monitor my house while I was at work, and he set it up for meIt was an extra charge each month for the app, and the monthly fee was definitely higher than what ADT had statedI explained on the phone and to the installer that I was going to sell my house in several months, and I didn't want to get into a contractI was assured that if I sold my house and didn't have use for the system anymore, I would be released from the service without any issuesI had a witness present for that conversation with the installerI was under extreme stress and needed help, and was told

Run seems to be what every one is saying and that is very trueI called ADT and somehow I ended up with Defender at my door the "authorized dealerIt has not been a good experience at all as dealing with their equipment, their customer service and the back and forth between Defender and ADT once they sold my contract to them to prevent having to fix their messWhen setting up everything, I was told the current equipment would be replaced and I would have a $credit to get some new things such as camera and keypad on the door and sensors; when the tech arrived, it was a totally different storyThe initial amount the tech started out with was close to 5k in equipment and after negotiation, it ended up being $in equipmentA week after install I had problems with connection and it was blamed on my internet which I knew wasn't the case because I had the best plan availableThey ended up having to come out again after more problems and the second time the tech forgot to go in test mode causing the alarm to go off and the cops to come outI was advised that if they had to come out a second time, they would cancel the contract and I would get my money backWhen it came time to call the third time, I was transferred to ADT and they advised me my account was sold to them so they would be coming outThe tech came out and advised me that the equipment installed was not working well in my home so they had to take some equipment out and it was useless once they installed the oldest panel known to manI was thinking that all was well now until last week when I got delinquency/final notice in the mail but how if my account was bought out by ADT? Defender sent me a letter stating I owe for the last payment in which I did not let get drafted because the equipment was not working and we were going in circles with no resolutionI called the number stated on the letter to see if we could come to some kind of resolution since half the equipment was no longer in my house I spoke with one representative who stated she could not help me since the contract was bought out so she transferred me to someone in billing who became very rude and told me I needed to speak to someone in the collection departmentAt first she stated she was going to transfer me but then she talked to them and came back on the lone stating that they said they would not talk to me because there was no need and she was not going to transfer me but I could hang up and call back on my own I signed up at the end of April and she advised me my contract was sold 5/1/18?? How is that when they came out to my home twice in attempt to repair the poor connectionShe repeatedly tried to get off the phone with me stating there was nothing else she could help me with and I am not listening to her not so I need to just hang up, she could not transfer me to anyone else and she did not have a manger over herNow I am back and forth with them and ADT and I am not a happy customer now stuck in a year contractYou have been warned check Revdex.com and google reviews, I am not sure why they are still in business better yet ripping people off is their business

Originally signed up with ADT for a free consultation Was given Defenders as a third party contact and installerItems that were installed were not the items originally agreed upon When contacting Defenders, I was told that the other items needed to be purchased in addition to what was installed I attempted to contact both companies to have the agreement cancelled and was not successful

I just moved back to Wilmington NC July 31st, I had, who I thought was ADT, come out to install an alarm system from an ad I sawthey were promising the moon and starsWhen I tried to call, I find out it is Defenders/ ADTThe doorbell camera didn’t work, we were told to give it hoursWhat a jokeI was on the phone being transferred many times by very rude peopleI ask that the system be removedA “supervisor” appeared at my door an hour before they were due to remove that systemWell, again I was promised the moon$in Visa cards and an extra 20% offPlus we got their “personal” cell numbers to call anytimeWhat a jokeWe called and left text messages but no replyStill haven’t seen the 20% discountThey have changed the door bell camera and it still does not work and the system is having a hard time connecting with our IPhone Of course it is the phones faultAnother service tech is due to come tomorrow! If I had another chance I would NOT choose this companyThey will promise anything until your days are up to reject the contract and then as usual you can’t get in touch with themIt was installed August 3rd and so far I have had techs and a supervisor, doorbell cameras and alarm pads and they still do not workPlease don’t believe everything you read or hearThey also ran a hard copy check with equaifax which I was told ADT had a contract with equalifax and it would not go on my credit as a hard copyLieIt certainly didI am sorry I ever got involved with this company

We have received a bill from a debt collection agency for the amount of $ The debt is for our home security system service via ADT We called ADT to see what this was about, and they said our account had been cancelled by Defenders incthe contract retailer who installed our service We asked why our service had been cancelled and they said it was because the account was months past due We called Defenders incand they said that ADT had somehow made a mistake on our billing which led to not receiving a bill for months which led to our services being cancelled By having our services cancelled, we are in violation of the service contract which adds penalty fees and charges for the equipment installed in our house We told them that since it was ADT’s mistake we shouldn’t be penalized, and their response was that it had already gone to a collection agency so deal with them We called ADT again to see if they could try harder to help us out, but they said to try and

On 1/16/a representative from ADT came to our home at *** *** *** *** To install alarm system ,my husband Edward Collins booked the appt .over the phone ,from a ad we received in the mailThe representative spoke with us briefly ,we then walked around the house and showed him where we wanted the sensors put as advertised, He removed our system which was working and due to expire 5/31/2016.He put our new system in then said he had to check outside and would be back shortly,about mins later he came back in said he did a survey and said we needed a much more expensive system we told him no our old system only gave us doors the advertised system would give us doors and Windows which was more than adequate When we refused the expensive system he said he could only put in sensors for the doors and Windows , I told him he should have said this before removing my old system which was $ a year we would never changed our system to pay $a year for ex

This company disguises itself as one that functions as a reputable businessI inquired about a security system with ADT and a representative contacted me to provide a quoteA price was agreed upon and an appointment for installation was madeOnce the installation was complete, the installer indicated the price would have to change to nearly double what I was quoted or removed from my homeHis supervisor was contacted and a representative informed me that I "spoke with a new person" who had misinformed meThey agreed to credit me the fee I was charged for the installation but have yet to do soI've made several attempts to reach a so-called customer care department but when I reach an actual person, they transfer my call or the call goes silent with no responses from the other end but remains in sessionThe installer also reported the company would reimburse me for the repair of the damage they did to the wall in my homeThis has yet to occurIn addition, this company conducted

STAY AWAY FROM ADT AND THIS COMPANY!!!!!
I sent a request online for ADT got a call in less than ten minutes from MattAfter talking to Matt I was not set on going with ADT he said let me get some help to make this workWas transferred to a supervisor Palmo employee id and was given a deal I was good withInstaller was at the house less than hours laterInstaller comes in and installs the main panel and then starts talking about the systemAfter reviewing the accessories we elected to remove some items to upgrade some other itemsThis is where it gets good, wait for itI am then told the monthly charge is going to be $I tell him I was quoted $and he said oh that is for a system with a land line and there is no phone line where you asked for the panel to be installedProceeds to tell me that he is going to cut me a deal and him and his boss will pay the difference out of their own pocket from the quote to the actual amount for the first year but after that we would have to pay the full amountI disagree with the offer and I inform him that if ADT is not going to stand behind the quote then we do not want the serviceThe installer takes everything down leaving a inch hole in my wall and damaging the wall around the plug and leavesI start making phone calls to find out that I was never dealing with ADT and it was DefenderI get transferred to Defender and Cindy at Defender tells me well this is what we have and they are not going to charge me for something that I do not haveI tell her so basically you are agreeing with me that this is wrong but that I am just up a creekHer response was well if you want to put it in your own words then sureI ask to speak to someone who wants to listen to my customer complaint and to which she responds "Really, Really Really *** did you not hear me when I said you are not one of our customersYou elected to not be one of our customers when you sent the installer awaySo let me just see if decide how we can assist you." At that time I was put on hold and hung up on after minutesI call ADT corporate and after talking to two different individuals and then Jade in customer relations I was told well we will notify Defender of your experience but at the end of the day it was not with ADT
WOW what a way to do business