Complaint: [redacted] I am rejecting this response because: I have been calling PSE&G about this matter for more than monthsI cannot negotiate with the collection agency for multiple reasons:1) Their job is to collect on bad debt not to rectify their clients' mistakes.2) The extent of their negotiation would be to settleOn a debt that I do NOT owe.3) I already paid the collection agency the full amountThere is nothing to negotiate.4) And most important! I do not owe PSE&G moneyIt is the other way aroundThey owe me $1,that I was forced to overpayI expect a refund from PSE&G, removal of the blemish on my credit and an official apology for abusing the system and using a collection agency to coerce people to pay debt that does not exist.I wonder how many other people go through this and after PSE&G procrastinates for over a year receive a response saying that they cannot do anything because it's been too longAlso, I don't know what months PSE&G is claiming that I did not pay so I sent them months of payments to ensure that there is no doubt that the payments are thereI have not received an acknowledgement of receipt of the documents so I faxed again today Regards, [redacted]
? Company reviewed customer issue and confirmed the following: ? 10/21/?" customer scheduled a payment for ? $to be processed on 10/30/10/30/?" customer spoke with the customer service representative to ask if she was on automatic payments or if her payments have to be made manually.? She was advised that she is not on automatic or direct debit payments which means she has to make her payments manually.? 10/30/?" customer contacted company and spoke with a customer service representative to schedule a payment in accordance with a payment arrangement she made.? That payment in the amount of $was processed10/31/?" customer visited the Paterson Customer Service Center and spoke with a representative.? She was advised to have the bank reverse one of the payments? She ? was also advised that, as a courtesy, company would reimburse her for any returned check fees incurred as a result of the double payment ? Company spoke with the customer again today following receipt of her Revdex.com Inquiry.? An apology was extended to the customer for the misunderstanding and break-down in communication.? There was a misunderstanding with the “scheduled payment” vs“direct debit/automatic payment”.? The customer confirmed that the matter has been taken care of; the payments have been reversed.? We also reviewed the current amount due in accordance with her payment agreement.? Customer was also provided with direct contact information for follow-up, if she needs it.? Satisfied.?
Customer Relations spoke to the customer to discuss her concerns She has advised she does not have a problem with an effective service date of November 2017, her issue is with the $2,she was billed She indicates that the service was not turned on until February, so she does not understand how we could bill her for any usage if the service had been disconnected I advised the customer I would be investigating her concerns and the account would be on hold while the investigation is pending Will review prior shut off's and any estimates on the meter prior to November that may have contributed to any usage being billed Will also work with Billing to get additional information as well The customer has my direct contact information as well
I reviewed account and contacted ? Mr ***, explained The high bill from 12/was due to very low estimated billsElectric meter is? basement with no access, an investigation took place following the high bill complaint actual reading of December and it was determined the bill was correctI contacted Mr [redacted] and explained, he was aware of the low estimated bills and the fact that an investigation took placePS will try to install a meter reading device (ERT), I contacted the landlord and he gave me the OK to install the ERT device stating the tenant Mr [redacted] has the basement key and can provide us with accessMr [redacted] will be contacted for ERT installation to avoid estimated bills in the future.?
Mr [redacted] account is current PSE&G wrote off $on 3/4/ According to PSE&G’s records, this amount included a final bill for $and reconnection charge for $from April The $amount has been recalled from [redacted] *** and credited so there is no balance due It will take approximately days for the amount to be removed from Mr [redacted] credit report A Customer Relations Consultant spoke with Mr [redacted] on 9/14/and provided the update Thanks
Customer Relations spoke to Ms [redacted] on 3/4/16.? She confirmed that the required payment of $was made and a deferred payment arrangement was made.? However, the rep neglected to issue the reconnection order.? I apologized for the inconvenience and issued the reconnection order.? In the interest of customer relations, I also waived the $reconnection fee.? The customer was satisfied and she also has my direct contact information in case she has any further questions or concerns
This is a house (commercial) account and supplies electric service only.? The account was established 2/11/and there have been three customer payments to date - $on 11/9/2015, $on 2/11/and $on 6/21/2016.? ? The electric service was interrupted due to non-payment on 12/9/2016.? The customer issued a check payable to PSE&G in the amount of $to have the service restored.? Customer was aware the check would be returned unpaid by the bank because she provided an invalid bank account number.? ? Prior to the 12/9/check, the customer also issued a bad check on 10/7/2016.? This check, in the amount of $was returned unpaid by the bank on 10/11/2016.? ? Customer issued this check in bad faith to avoid interruption of service at this time.? The check was never made good.? ? PSE&G extended a deferred payment arrangement to the customer in an attempt to work with her.? However, once the check was returned unpaid by the bank on 12/12/2016, the agreement was voided.? ? ? Company spoke with this customer on today and she was advised that PSE&G will accept $and will extend another payment arrangement on the balance of the account.? ? Customer was advised that all of her payments must be cash/certified funds only.? The customer stated she is trying to get money to pay the full $962.81.? Customer understands that the service is not guaranteed until a minimum payment of $is received.? ? Customer also advised this office that she has a six year old child who has asthma and uses a nebulizer.? She was provided with a direct fax number to this office so that the doctor can forward any information she wants the company to consider.? However, the six year old child exceeds the established age limit for consideration regarding use of the nebulizer.? The customer confirmed that there is no life sustaining equipment at the house.?
Customer Relations contacted [redacted] on 9/11/and left a message at 12:00pm Review of the account finds the customer's balance is $375.57, which is inclusive of a $payment made on 9/8/ Customer has one broken payment arrangement in the last months Customer Relations will work with the customer to make a new arrangement to help her get caught up on her bill We can accept $by 10/1/and will offer a six (6) month payment arrangement on the remaining balance The customer's meter is being read on 10/2/so we must have the payment by 10/ The account is noted and I will discuss all with the customer when the call is returned
I have requested copies of the bills for the period in question, however because of the time that has passed since 2014, this is a manual process and will take some timeI Spoke to [redacted] 10/and explained I am waiting for? copies of the bills so I can put together statement then I will send to herI have also requested the debt be returned to PSEG from the agency
See attached billThe disputed amount of $was credited back to the account on September 15th and the account was rebilled from August to Sept at $(including $service charge) for electric and service charge only for gasI will credit the customer $leaving service charges only for the last month of usecustomer needs to pay $to close the account
Customer Relations was able to speak to Mr [redacted] directly on 7/and he explained that there is a discrepancy between the credit amount He says he spoke to an Appliance Repair Supervisor back in June who said he would refund the full amount I advised Mr [redacted] that I would have the supervisor contact him directly to hopefully clarify that conversation and resolve amicably Customer was agreeable to same
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]
Revdex.com, spoke with agent and he is looking into operational details, all issues have been resolved on a consumers level I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
This customer is supplied gas and electric services by PSE&G Due to no access to the meters, customer’s account was estimated from 11/16/through 7/8/ Actual reads were obtained 8/6/and customer was billed $for gas and $for electric services not billed for during the estimated time periodAs a regulated utility, PSE&G is required to provide specific information to its customers so that they can make informed decisions about their usage on a monthly basis Each monthly invoice advises the customer if the meters were read or estimated for the current month and it also provides that information for the prior month Company spoke with the customer today and reviewed the above information with [redacted] *** Customer will speak with their landlord to try to make arrangements for monthly access to the meters Customer advised company that he will speak with the landlord first and then they will call company to make payment arrangements on the account balance No adjustment needed on the balance
PSE&G investigated and denied Ms [redacted] claim The denial was based upon an unanticipated underground equipment/conductor failure, so PSE&G was not negligent A temporary jumper was installed and the installation of a new service completed permanent repairsA Business Assurance Consultant provided a verbal explanation to the claimant on February 9, 2018, and forwarded the denial via e-mail on February 12, On February 15, 2018, Manager Operations – Claims called the claimant and advised that an investigation and review of her claim file was completed He confirmed that the denial properly reflected the company’s position as to liability, given the failure involved an unanticipated underground equipment failure He advised that the denial would not be changed.Thank you
? ? Company's position remains the same.? ? As previously stated, in? cases such as this involving an unpaid balance,? any person requesting new service is? ? ? ? required to provide lease/deed, proof of prior address and ID.? ? Once Ms.? [redacted] provided the required documentation, an account was established in her name.? ?
Company reviewed customer issue and confirmed the following: 10/21/– customer scheduled a payment for $to be processed on 10/30/10/30/– customer spoke with the customer service representative to ask if she was on automatic payments or if her payments have to be made manually She was advised that she is not on automatic or direct debit payments which means she has to make her payments manually 10/30/– customer contacted company and spoke with a customer service representative to schedule a payment in accordance with a payment arrangement she made That payment in the amount of $was processed10/31/– customer visited the Paterson Customer Service Center and spoke with a representative She was advised to have the bank reverse one of the payments She was also advised that, as a courtesy, company would reimburse her for any returned check fees incurred as a result of the double payment Company spoke with the customer again today following receipt of her Revdex.com Inquiry An apology was extended to the customer for the misunderstanding and break-down in communication There was a misunderstanding with the “scheduled payment” vs“direct debit/automatic payment” The customer confirmed that the matter has been taken care of; the payments have been reversed We also reviewed the current amount due in accordance with her payment agreement Customer was also provided with direct contact information for follow-up, if she needs it Satisfied
? ? Additional information is required to investigate and resolve this matter [redacted] Revdex.com Inquiry does not include any information about the responsible? ? ? party/company PSE&G has attempted to reach [redacted] via telephone ( [redacted] ***) but has not been able to reach her We have however, left telephone voicemail messages for her, asking that she return our calls This matter will be addressed with her when she calls in.?
Since January 1, 2016 the customer has experienced five extended interruptions. The circuit that serves the customer is [redacted] ***. Infrared... and visual patrols of the circuit were done in 2016. On March 29, 2018 an engineering supervisor contacted the customer and left a message detailing the outage history.Thanks.
Complaint: [redacted] I am rejecting this response because:I am still awaiting very important information from the company Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have been calling PSE&G about this matter for more than monthsI cannot negotiate with the collection agency for multiple reasons:1) Their job is to collect on bad debt not to rectify their clients' mistakes.2) The extent of their negotiation would be to settleOn a debt that I do NOT owe.3) I already paid the collection agency the full amountThere is nothing to negotiate.4) And most important! I do not owe PSE&G moneyIt is the other way aroundThey owe me $1,that I was forced to overpayI expect a refund from PSE&G, removal of the blemish on my credit and an official apology for abusing the system and using a collection agency to coerce people to pay debt that does not exist.I wonder how many other people go through this and after PSE&G procrastinates for over a year receive a response saying that they cannot do anything because it's been too longAlso, I don't know what months PSE&G is claiming that I did not pay so I sent them months of payments to ensure that there is no doubt that the payments are thereI have not received an acknowledgement of receipt of the documents so I faxed again today Regards, [redacted]
? Company reviewed customer issue and confirmed the following: ? 10/21/?" customer scheduled a payment for ? $to be processed on 10/30/10/30/?" customer spoke with the customer service representative to ask if she was on automatic payments or if her payments have to be made manually.? She was advised that she is not on automatic or direct debit payments which means she has to make her payments manually.? 10/30/?" customer contacted company and spoke with a customer service representative to schedule a payment in accordance with a payment arrangement she made.? That payment in the amount of $was processed10/31/?" customer visited the Paterson Customer Service Center and spoke with a representative.? She was advised to have the bank reverse one of the payments? She ? was also advised that, as a courtesy, company would reimburse her for any returned check fees incurred as a result of the double payment ? Company spoke with the customer again today following receipt of her Revdex.com Inquiry.? An apology was extended to the customer for the misunderstanding and break-down in communication.? There was a misunderstanding with the “scheduled payment” vs“direct debit/automatic payment”.? The customer confirmed that the matter has been taken care of; the payments have been reversed.? We also reviewed the current amount due in accordance with her payment agreement.? Customer was also provided with direct contact information for follow-up, if she needs it.? Satisfied.?
Customer Relations spoke to the customer to discuss her concerns She has advised she does not have a problem with an effective service date of November 2017, her issue is with the $2,she was billed She indicates that the service was not turned on until February, so she does not understand how we could bill her for any usage if the service had been disconnected I advised the customer I would be investigating her concerns and the account would be on hold while the investigation is pending Will review prior shut off's and any estimates on the meter prior to November that may have contributed to any usage being billed Will also work with Billing to get additional information as well The customer has my direct contact information as well
I reviewed account and contacted ? Mr ***, explained The high bill from 12/was due to very low estimated billsElectric meter is? basement with no access, an investigation took place following the high bill complaint actual reading of December and it was determined the bill was correctI contacted Mr [redacted] and explained, he was aware of the low estimated bills and the fact that an investigation took placePS will try to install a meter reading device (ERT), I contacted the landlord and he gave me the OK to install the ERT device stating the tenant Mr [redacted] has the basement key and can provide us with accessMr [redacted] will be contacted for ERT installation to avoid estimated bills in the future.?
Mr [redacted] account is current PSE&G wrote off $on 3/4/ According to PSE&G’s records, this amount included a final bill for $and reconnection charge for $from April The $amount has been recalled from [redacted] *** and credited so there is no balance due It will take approximately days for the amount to be removed from Mr [redacted] credit report A Customer Relations Consultant spoke with Mr [redacted] on 9/14/and provided the update Thanks
Customer Relations spoke to Ms [redacted] on 3/4/16.? She confirmed that the required payment of $was made and a deferred payment arrangement was made.? However, the rep neglected to issue the reconnection order.? I apologized for the inconvenience and issued the reconnection order.? In the interest of customer relations, I also waived the $reconnection fee.? The customer was satisfied and she also has my direct contact information in case she has any further questions or concerns
This is a house (commercial) account and supplies electric service only.? The account was established 2/11/and there have been three customer payments to date - $on 11/9/2015, $on 2/11/and $on 6/21/2016.? ? The electric service was interrupted due to non-payment on 12/9/2016.? The customer issued a check payable to PSE&G in the amount of $to have the service restored.? Customer was aware the check would be returned unpaid by the bank because she provided an invalid bank account number.? ? Prior to the 12/9/check, the customer also issued a bad check on 10/7/2016.? This check, in the amount of $was returned unpaid by the bank on 10/11/2016.? ? Customer issued this check in bad faith to avoid interruption of service at this time.? The check was never made good.? ? PSE&G extended a deferred payment arrangement to the customer in an attempt to work with her.? However, once the check was returned unpaid by the bank on 12/12/2016, the agreement was voided.? ? ? Company spoke with this customer on today and she was advised that PSE&G will accept $and will extend another payment arrangement on the balance of the account.? ? Customer was advised that all of her payments must be cash/certified funds only.? The customer stated she is trying to get money to pay the full $962.81.? Customer understands that the service is not guaranteed until a minimum payment of $is received.? ? Customer also advised this office that she has a six year old child who has asthma and uses a nebulizer.? She was provided with a direct fax number to this office so that the doctor can forward any information she wants the company to consider.? However, the six year old child exceeds the established age limit for consideration regarding use of the nebulizer.? The customer confirmed that there is no life sustaining equipment at the house.?
Customer Relations contacted [redacted] on 9/11/and left a message at 12:00pm Review of the account finds the customer's balance is $375.57, which is inclusive of a $payment made on 9/8/ Customer has one broken payment arrangement in the last months Customer Relations will work with the customer to make a new arrangement to help her get caught up on her bill We can accept $by 10/1/and will offer a six (6) month payment arrangement on the remaining balance The customer's meter is being read on 10/2/so we must have the payment by 10/ The account is noted and I will discuss all with the customer when the call is returned
I have requested copies of the bills for the period in question, however because of the time that has passed since 2014, this is a manual process and will take some timeI Spoke to [redacted] 10/and explained I am waiting for? copies of the bills so I can put together statement then I will send to herI have also requested the debt be returned to PSEG from the agency
See attached billThe disputed amount of $was credited back to the account on September 15th and the account was rebilled from August to Sept at $(including $service charge) for electric and service charge only for gasI will credit the customer $leaving service charges only for the last month of usecustomer needs to pay $to close the account
Customer Relations was able to speak to Mr [redacted] directly on 7/and he explained that there is a discrepancy between the credit amount He says he spoke to an Appliance Repair Supervisor back in June who said he would refund the full amount I advised Mr [redacted] that I would have the supervisor contact him directly to hopefully clarify that conversation and resolve amicably Customer was agreeable to same
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]
Revdex.com, spoke with agent and he is looking into operational details, all issues have been resolved on a consumers level I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
This customer is supplied gas and electric services by PSE&G Due to no access to the meters, customer’s account was estimated from 11/16/through 7/8/ Actual reads were obtained 8/6/and customer was billed $for gas and $for electric services not billed for during the estimated time periodAs a regulated utility, PSE&G is required to provide specific information to its customers so that they can make informed decisions about their usage on a monthly basis Each monthly invoice advises the customer if the meters were read or estimated for the current month and it also provides that information for the prior month Company spoke with the customer today and reviewed the above information with [redacted] *** Customer will speak with their landlord to try to make arrangements for monthly access to the meters Customer advised company that he will speak with the landlord first and then they will call company to make payment arrangements on the account balance No adjustment needed on the balance
PSE&G investigated and denied Ms [redacted] claim The denial was based upon an unanticipated underground equipment/conductor failure, so PSE&G was not negligent A temporary jumper was installed and the installation of a new service completed permanent repairsA Business Assurance Consultant provided a verbal explanation to the claimant on February 9, 2018, and forwarded the denial via e-mail on February 12, On February 15, 2018, Manager Operations – Claims called the claimant and advised that an investigation and review of her claim file was completed He confirmed that the denial properly reflected the company’s position as to liability, given the failure involved an unanticipated underground equipment failure He advised that the denial would not be changed.Thank you
? ? Company's position remains the same.? ? As previously stated, in? cases such as this involving an unpaid balance,? any person requesting new service is? ? ? ? required to provide lease/deed, proof of prior address and ID.? ? Once Ms.? [redacted] provided the required documentation, an account was established in her name.? ?
Company reviewed customer issue and confirmed the following: 10/21/– customer scheduled a payment for $to be processed on 10/30/10/30/– customer spoke with the customer service representative to ask if she was on automatic payments or if her payments have to be made manually She was advised that she is not on automatic or direct debit payments which means she has to make her payments manually 10/30/– customer contacted company and spoke with a customer service representative to schedule a payment in accordance with a payment arrangement she made That payment in the amount of $was processed10/31/– customer visited the Paterson Customer Service Center and spoke with a representative She was advised to have the bank reverse one of the payments She was also advised that, as a courtesy, company would reimburse her for any returned check fees incurred as a result of the double payment Company spoke with the customer again today following receipt of her Revdex.com Inquiry An apology was extended to the customer for the misunderstanding and break-down in communication There was a misunderstanding with the “scheduled payment” vs“direct debit/automatic payment” The customer confirmed that the matter has been taken care of; the payments have been reversed We also reviewed the current amount due in accordance with her payment agreement Customer was also provided with direct contact information for follow-up, if she needs it Satisfied
? ? Additional information is required to investigate and resolve this matter [redacted] Revdex.com Inquiry does not include any information about the responsible? ? ? party/company PSE&G has attempted to reach [redacted] via telephone ( [redacted] ***) but has not been able to reach her We have however, left telephone voicemail messages for her, asking that she return our calls This matter will be addressed with her when she calls in.?
Since January 1, 2016 the customer has experienced five extended interruptions. The circuit that serves the customer is [redacted] ***. Infrared... and visual patrols of the circuit were done in 2016. On March 29, 2018 an engineering supervisor contacted the customer and left a message detailing the outage history.Thanks.