Punk Case

Firstly don't get fooled if in Australia this is not a .au company.
If you do order from them they will take your money and deliver nothing at all but broken promises and lies.
Request a refund for products not delivered and more lies are told until no response is received at all as if you have been blocked.
Total scammers, save your money and go somewhere in Australia.

Great case. I ordered a case for my iPhone, it arrived with the usual Covid delays but it was easy to put together and offers great protection for my phone which I promptly tested by mistake. It comes with a couple of small spare parts should they be required.

I ordered a case for a S20 and they sent me a case for a Google pixle 2. I called them and spoke with people after calling for 30 or so minutes she said no problem we'll send you the case out today at the latest tomorrow , and you send the incorrect case back to us when you get the right one. Sounds good so far!
2 days later I haven't received the email saying they had shipped my case, couldn't get in touch with them on the phone left 2 messages, then the next day I emailed them . Guess what they want me to now send them pictures showing I received the wrong case, of course I mean why not . So I sent them pictures with my order # and all of that and ask if they could ship my case out that day, they said of course we can .
Three days later I email them to check up and see if they had sent my case , cause again I received no email from them . Then they ask me to send them pictures again, then the same thing happened again because they said they do not sale a "metallic " Google Pixle 2... I never mentioned the color of the wrong case they sent me , I do not even know where they go that from.
They just emailed me 2 hours ago and said, "sure , we would love to get your correct case out to you, just send the incorrect case in to us and when we get it we will send you the correct one right out" . Well it took them 5 business days to get the first one to me.
So I've been waiting on them to send me the correct case for 2 and a half weeks now with absolutely zero progress made now they are telling me it going to be another 2 weeks basically. While I'm walking around and using a phone with no case/no protection because I thought punkcase would be a good decision.. all I can say is wow, if this is customer service no thank you punkcase. I'll be shopping somewhere else next time.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Here is the tracking number as well as some further information: The signature tracking number was [redacted] and it was accepted at your address on August [redacted] and was signed for by [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] is stating that the first replacement cell phone cover was delivered in July yet, I never received itI notified Punkcase in regards to this and they in turn had me pay for shipping to resend the productThere is no tracking for the second replacement cover In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

hello,we are sorry to hear that you are not happy with our productplease keep in mind that we have lifetime warranty exchange policy if the case arrived defectiveIf you wish to return the case for an exchange or a refund, please ship the case and all of its contents back to the address belowwe will need original receipt which include the order # or a note with your original order # and instructions for the reason of returnonce the product is received, we will issue a refund Please note after days, store credit applied only [redacted] attn: online returns warehouseoriginal order # ______________ [redacted] ***.Tell us why here

We are working on having the replacement case shipped by the end of this wee.A email will be sent once the cases ship

We will have a replacement shipped on MondayCustomer will be notified of the tracking number once it ships

Hello, Our sincere apologies for any inconveniences causedWe try to provide the best possible servicePlease email us at [redacted] - your order number and photos of the damages and we will ship you a brand new caseThank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I returned my items back to punk case and they confirmed they received the items but I have yet to get my refundThey are now telling me I need to take it the issue with [redacted] but after calling [redacted] they cannot even find a refund being processed to me from punk caseI want my money back and have been messaging them for weeks with no luck at getting my money issued back to my [redacted] account Desired Outcome: To get my refund back for the items I purchased Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI received a phone case today in the mailAfter emailing with Punkcase Friday, we made an agreement to overnight me a phone caseThey delivered as promised Sincerely, [redacted]

We apologized in the email for the inconvenience causedUnfortunately once product leaves our warehouse, we have no control over how is it handled in transit against damagedIt looks like the package got damaged in transit so we shipped out a replacement case at no additional charge.No returns were made for the replacement and customer was offered a second replacement at no additional cost

Hello,Your case is a preorder status as the waterproof cases for the sand splus will be available to ship in about weeks from now.We do apologize for the long wait, this is our newest addition to our collection.We can gladly cancel your order and refund your money back if you no longer wish to wait for it.Thank you!

Hello,The replacement case will be shipping tomorrow as it was on back order.Below is your new tracking number: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:They require me to pay for shipping I inquired to the company about the quality of the case prior to buying and was lied to I am not spending anymore money for another faulty product that is going to break and I'll have to continue sending back and paying for shippingI want them to pay for shipping and issue me a refund for what I spent on the case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, As per the [redacted] tracking [redacted] package was delivered on Friday 4/*/to the customerWe issued a refund of $for the inconveniences caused for the delay in shipment as per customer's approvalAs when the package was shipped, we requested an extra day from the customer since the [redacted] postal services do not update the tracking number on the website right awayWe are willing to accept the return of the product and issue a full refund if the customer no longer wants to keep the item purchasedAs the product was shipped and delivered to the customer the fair thing would be for us to get paid for what we sold and that is what was addressed to the customerPlease note package was shipped on Monday and delivered on Friday, which is standard shipping of 3-business daysThank You Punkcase

Hello, The replacement case will be shipping tomorrow as it was on back orderBelow is your new tracking number: [redacted]

As soon as [redacted] send us the return authorization, we will issue a refund

Hello,Our sincere apologies for any inconveniences causedA first replacement was shipped to the customerCustomer claims that case keeps breaking, nevertheless the defective item was never returned back to usThe order was placed almost a year ago and no longer qualifies for a refund.If customer requires another replacement, they would have to contact [redacted] for a replacement guidelinesOur [redacted] customer service representative can be reached at an email address: [redacted] Thank You

A full refund has been issued- $for the shipping has been refunded.Thank you