Punk Case

Hello,This order was shipped. We have issued a refund, please have the package refused or returned once received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They require me to pay for shipping.  I inquired to the company about the quality of the case prior to buying and was lied to.  I am not spending anymore money for another faulty product that is going to break and I'll have to continue sending back and paying for shipping. I want them to pay for shipping and issue me a refund for what I  spent on the case. 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I returned my items back to punk case and they confirmed they received the items but I have yet to get my refund. They are now telling me I need to take it the issue with [redacted] but after calling [redacted] they cannot even find a refund being processed to me from punk case. I want my money back and have been messaging them for weeks with no luck at getting my money issued back to my [redacted] account.
Desired Outcome: To get my refund back for the items I purchased
  
Sincerely,
[redacted]

Hello,Our sincere apologies for any inconveniences caused. A first replacement was shipped to the customer. Customer claims that case keeps breaking, nevertheless the defective item was never returned back to us. The order was placed almost a year ago and no longer qualifies for a refund.If customer...

requires another replacement, they would have to contact [redacted] for a replacement guidelines. Our [redacted] customer service representative can be reached at an email address: [redacted]Thank You

Hello, As per the "customer's statement of the problem" customer claims that our product was tested prior to use as instructed and there were no evident defect or damages as the case passed the water test and passed the inspection. We do not hold ourself responsible for the further damages that...

customer speaks of as the reasons are unknown for the second leakage. The case could have been dropped/broken or simply not installed properly. We offered customer a free replacement for the product as per our limited lifetime warranty or store credit. We will not be held responsible for the damages to the phone as that is not part of our limited lifetime warranty which is available in the link below: [redacted]

We will have a replacement shipped on Monday.Customer will be notified of the tracking number once it ships.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

Here is the tracking number as well as some further information: The signature tracking number was [redacted] and it was accepted at your address on August * and was signed for by [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,We can gladly exchange the product back but customer needs to ship the damaged case back for an exchange of a brand new free case.Please ship it back to us for an exchange to the address below. Please also include a note inside with your order # and instructions of what case we need to ship...

back to you.[redacted]attn: online returns warehouseoriginal order # ______________[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When telling a customer you will refund them full amount then the next day saying oh sorry our company making money is more important then the customers satisfaction then I believe something is really wacked in that businesses ethics. Also believe me if this is not resolved in the sense of as first stated by [redacted] customer sermine saying we will refund you 100% then the reviews will be out there for both [redacted] and Revdex.com. 
 
THanks
 
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our apologies for the mix up.Your order was mistaken for another persons email.A full refund has been issued.Thank you

Tell us why here..hello,we are sorry to hear that you are not happy with our product. please keep in mind that we have lifetime warranty exchange policy if the case arrived defective. If you wish to return the case for an exchange or a refund, please ship the case and all of its contents back...

to the address below. we will need original receipt which include the order # or a note with your original order # and instructions for the reason of return. once the product is received, we will issue a refund.  Please note after 30 days, store credit applied only. [redacted]

Hello,Our sincere apologies for the long wait. The case is currently on backorder, we will have your replacement shipped as soon as possible.Please be advised that a replacement case has been shipped in the past and you mentioned the tracking number shows that it was delivered.Another case will be shipped and you will get an email with a new tracking number.Thank you for your paience

Hello, Please be advised that the product was delivered to the customer on August [redacted] and the order was shipped on August [redacted]. We tried to explain that [redacted] does not always update their website periodically This order was not an expedited shipment. It normally takes 5-8 business days for standard...

shipping and [redacted] sometimes has delays in getting the products delivered. Please refer to the tracking information below and prove that the item which we charged [redacted] has been delivered on August [redacted]. Please remove the complaint and that chargeback. Tracking Number: [redacted] Tracking™ [redacted] [redacted] [redacted]

Hello,This order was already refunded- as the order and payment has been cancelled.Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their response is untrue. I have every email to prove it. They know it's under my husband, [redacted] and they know his name. They have the case and will not give me a refund or even answer a question properly.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As soon as [redacted] send us the return authorization, we will issue a refund.

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we are sorry to hear that you are not happy with our product. please keep in mind that we have lifetime warranty exchange policy if the case arrived defective. If you wish to return the case for an exchange or a refund, please ship the case and all of its contents back to the address below. we will need original receipt which include the order # or a note with your original order # and instructions for the reason of return. once the product is received, we will issue a refund.  Please note after 30 days, store credit applied only.
 
[redacted]
attn: online returns warehouse
original order # ______________
[redacted]
.
Tell us why here...

Hello,
The replacement case will be shipping tomorrow as it was on back order.
Below is your new tracking number:
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This peace of equipment was not dropped nor damage and it was put on correctly as it was done the first time. This has not been resolved as I have not received a refund for my item nor for my damaged phone.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] is stating that the first replacement cell phone cover was delivered in July yet, I never received it. I notified Punkcase in regards to this and they in turn had me pay for shipping to resend the product. There is no tracking for the second replacement cover  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]